Bagle Brook Beefeater in Neath Port Talbot

We had an absolutely amazing time here, the staff are incredible Mitchell went above and beyond absolute credit to the team ! Dan and Mike were always happy to help😊 The food was outstanding well will definitely be back 🙌

Lovely atmosphere and lovely staff was served by a bloke named Mitchell, very friendly and very polite was super quick with serving me and my partner. All in all good place for a drink or food

Had fab lunch at restaurant today ,excellent service 3 of us enjoyed , manager very kind and helpful

Greeted promptly, great friendly staff. As I was early, had a meal from the afternoon menu. Great value across two courses. Food arrived quickly, was hot and plentiful. Steak cooked medium as requested. No complaints!

Food not great all char grilled and over cooked like an expensive harvester

Lovely place. Food was great, service was quick and friendly. Host/manager was hilarious; he made the visit memorable.

Lovely family outing looked after well by the staff couldn't fault it one bit.

We ordered breaded mushrooms for starters and they were partly frozen, when mentioning it to a waiter he took the plate and walked away with no apology. 5 minutes later I politely asked the waiter what is being done about the frozen breaded mushrooms and he informs me that more are on the way and again no apology given. The new breaded mushrooms then come out with our main meals, the waiter just places everything on the table without asking who has ordered what. I then query my double chicken burger meal with a manager due to there only being one chicken breast in the burger, the manager explains how the burger is a “double” due to the extra crunchiness of the breaded chicken (fair enough and I apologise for my misunderstanding) and the manager then pompously closes a menu in front of me and says “so that’s all correct” and walks away without asking if everyone else was ok or asking if he could help with anything else. It’s a shame to have had this experience today because we have previously eaten in the Swansea Marina Befeater and the staff are so friendly and polite there. I feel the staff in the Baglan restaurant (including the managers) need some training with communication and customer service as I felt very undermined today.

We booked the Bagle Brook online and it was easy to do. When we arrived the restaurant was very busy which always indicates a great place to go. Quickly shown to our seats and offered drinks. They arrived very quickly. We ordered a selection of different food and it was all presented very well and piping hot. The waitress was very attentive and we had a fantastic experience. A huge thank you to Manager Michael who is a credit to beefeater. Thank you for a wonderful meal x

It's a Beefeater, you know what you're going to get. The staff at the Bagle Brook are what makes it, lovely people and attentive service.

Food was ok. One order a bit wrong but we didn’t mention it. No Sunday roasts due to oven failure but we didn’t want roasts anyway.

It's OK, needs a bit of attention, and looks a bit run down.

Good service in pleasant surroundings. Reasonably priced food.

We went for an early lunch and a tad early so sat in the bar for 10 minutes, we were the only ones in the restaurant at that point so not much atmosphere but as time went on more people came in to eat so got better. Staff are great, helpful and friendly which makes all the difference. Plenty on the lunch menu or the main menu, children's meals and vegetarian options too.

Great place, great staff, good food piping hot, very attentive staff very efficient, good pricing

Lovely place, bit not as our used to be, missing things from the meal and server forgot things, but overall is still return as it was clean and welcoming

Delicious food very friendly staff

If your not staying at the premier inn don't bother going for food they never have a table for you to eat at anyway

Had a mixed grill, Not sure what Cut of steak it was but it was stringy and very chewy, asked for it to be med rare and it was slightly under done but would not have made any difference, the rest of the meal was not the worse i have had, maybe time to change the Steak you are using for better quality.

Well, I have visited the Brooke a couple of times lately, the food is Excellent, the Staff are brilliant & So helpful, Rick is Awesome and so helpful, it's transformed lately and il be visiting again soon

Lovely place for a drink an especially now with the screen outdoors for the football. Waitress im not sure of name but she was lovely

Really good, came for breakfast buffet and is cheap, good service and very good food

Little bit of wait, but staff and food was lovely

Good food good service and local to me

loved it... meal was hot and cooked the way I like ..

Excellent breakfast staff helpful and friendly certainly visit again

Service was terrible. Was kept waiting to be seated while the staff gossiped. When interrupted to ask for a seat, was told to wait. When eventually seated, we waited so long for our drinks to arrive, we went and got them ourselves. The food was OK when it eventually arrived, and after a complaint to the manager, we had our starters for free, but we shouldn't have had to complain. I won't be coming back.

A simple beefeater. Was buzy at the time I went but ate in bar area. Service was slow and table was sticky

Lovely food and pub, prices are a little high compared to other ones local

Nice friendly place n friendly service. 👍

Really rude morning staff working children serving no.manners

Past it's best but still okay. New owners I believe .

Went for family meal on father’s day, whole family planned to have a roast as it was Sunday and FATHERS DAY. Firstly, we got seated and 10 minutes past and nobody even acknowledged us let alone asked if we wanted drinks or if we were ready to order which resulted in us going to bar to order drinks. Man behind the bar was incredibly kind and great service there, cocktails were also very nice. However after we spent £20 on drinks and sat back down, we waited a further 20 minutes and a waitress finally came over. I went to order their nice looking roast and she tells me they ‘don't have any left’ and that we should’ve been told at the door, acting as if we should have known. But they should be expecting more people having roasts on father’s day Sunday so should or ordered more produce. We was left to order food none of us fancied which also came back terrible, burgers were dry, over cooked and did not taste fresh what so ever. The portion sizes are tiny I had about 10 chips on my plate, also the burgers we payed £16 for looked the exact same as the children’s burgers which was a lot cheaper, nobody enjoyed their food and we were left disappointed. Went home and an hour past and we ended up ordering a take away which was a lot nicer than the food from the beefeater. Would not recommend and will not be back.

Stopped off for spot of lunch with my wife. Both meals were delicious and didn't take long to arrive. My wife ordered the chicken and rib combo which looked amazing but the ribs were stone cold and had to be returned. The waitress brought new ribs which were piping hot. My ribeye steak was cooked to perfection. The bar was very quiet so we didn't stay for drinks as no atmosphere. Would recommend the restaurant.

An enjoyable visit with the family.

Good service meals i would give 10 out of 10😋

The food here is appalling, massively over priced and massively under portioned. I had a burger and chips with a spoon of Coleslaw which I could have made better in the house, tasted like frozen bird's-eye burgers and the chips were freezing. The meal cost £16.49 which as you can see from the photo is not worth the cost. The portion sizes are tiny. The staff are great tho which is a bonus, they need to rethink their costs or make the cost worth while by serving better quality food.

Lovely food and drinks and not too expensive the desserts were great.

Great meal and good value with our 40% off coupon

First time to visit friendly staff food very nice

Absolutely fantastic service and food. Mike, in particular is a true diamond. Nothing is too much trouble. Highly recommend

Had the double crunch wings to start - chef must have thought that deep frying for twice the time would ensure that they lived up to their name. Served without the spring onion garnish, but on a sea of fat. Main course came, but ordered fries and a hot sauce to accompany - received bbq sauce and chips. If Gordon visited here, he would have a nightmare.

Went for mother's day and my granddaughters 10th birthday .fabulous staff from the moment you walk in till you walk out 10/10 worth a visit will be going back x

Affordable and convenient beefeatety. Food was great in all fairness. It was mother's day, so they were really busy. No dramas.

Nice food good prices nice service

Good food,, it was really nice actually, best 'expresso martini ' in Port Talbot, 😁🍸😁I recommend all the food 😂💋

1 of my favourite places to eat love it here and I've never had a bad meal.

Really bad service, just wanted to book a table for 4 of us with our Disabled son who, as he’s also autistic, always likes to sit at a certain table. When I called to book, even though the table was available, that they would not book it for us as it’s a table for 8 and when I explained that the 4 of us had had that table on two previous occasions (as, until today always celebrated at The Bagle Brook...never again) was basically told “tough” and he ‘can’t justify such a request’ Really bad all round.

Had my granddaughters 12th Birthday family celebration there recently and they were amazing went above and beyond and ours wasn't the only birthday celebration there at the time it was very busy, food was perfect and staff were lovely and friendly, we will definitely be back, highly recommend,Thank you for a lovely evening.

It was nice experience. Not 5star restaurant, but simple and taste. I going back when be close enough

Lovely food, very friendly staff.

We have been here a couple of times, and have had a lovely steak, but they must have changed the chef because it was appauling Supposed to of been a fillet steak no way was it. Will not be returning ever again, be honest and just say there is no fillet left shocking. Sorry for the staff, Not professional at all

Seated promptly despite not reserving a table. Plenty of choice of juices and continental breakfast pre cooked order. Lovely coffee. Breakfast was great Poached eggs over cooked but the only criticism.

Great for breakfast. With kids as they eat free

Called in on the off chance. Great decision. Lovely place. We had a mixed grill and a fillet steak. Both meals were great. Really tasty and great value. Served by really lovely staff. So we will definitely call back when down Baglan way. Thanks guys.

Awful food! Sausage tastes like liver patte, egg not cooked, hash brown raw, bacon still alive. Even if I where dragged back there, I would never consume another morsel in the particular beefeater. Waitress tipped herself too without consent, and her service was dire.

Came her for a meal this evening, with family. We were thoughtfully seated (as one of us uses a wheelchair), food was delicious and consistent with previous visits and plenty of veggie and plant based options. The atmosphere was lovely and the customer service was exceptional, so polite, friendly and humourous. Looking forward to returning again soon.

My visit to Beefeater in Baglan left much to be desired. The dirty cutlery and mediocre food, featuring cold chips, were disappointing. The news of the festive menu being unavailable after we ordered drinks only added to the letdown. Baglan, previously considered posh, now seems far from it. By the way, I'm intrigued—do they measure the peppercorn sauce like alcohol, perhaps in 25ml or 2.5cl servings?

Awsum meal .. mixed grill and a lovely roast dinner topped with a nice pint of Stella.. fair dos defo be returning

Where do I start? Meals are miniscule portions and grossly overpriced - you are guaranteed to be hungry afterwards. My husband’s mixed grill even had items missing. Bottomless cokes are great - but shouldn’t you be told about this when you order, by the waitress, rather than find out when it’s too late when you see it on the bill? If you enjoy the food here my goodness you’re not used to quality and must be very easily pleased! Would never eat here again - utter rubbish - staff apathetic and don’t seem to have any had any training - whole place is a let down. Nicely redecorated but that’s about it.

Booked for a table of twelve on Friday evening at 7.45pm, all I can say from the bar staff the gentleman who took our order our fantastic waitress and off course the amazing kitchen staff wow from start to finish food was amazing thankyou for making our night out amazing

Only good thing today the drinks were cold. Bar service very slow today. What we ordered was out of stock and the bar man only remembered to tell us when putting half the food on the table. Delay waiting for rest of meal to arrive.

Beefeater food, quiet atmosphere but discount was excellent 33% of festive menu with code

My family and I went here last year (2022) for the Christmas meal and although the event had only just started, they didn't have any Christmas dinners available. This year, we thought we would give it another try and they actually had Christmas dinner available, but boy what a disappointment that was. Half the plate was filled with half cooked sprouts and carrot wedges, the tiniest lump of stuffing, a few wafer thin slivers of turkey and 1 Yorkshire pudding. There was the tiniest sprinkle if gravy I've ever seen. They did bring another half jug of gravy which barely went round the 7 of us. The 1 single pig in blanket we were told was with the meal was missing.The Christmas burger I'd had for lunch was more filling than this. Then desert came and even the Sunday was half full and missing the sauce. After asking several times, we never did get that pig in blanket. Will definitely find somewhere else for next year's family get together.

Food was nice and customer service was amazing.

ok but bar staff a bit slow serving

Fast & friendly service, food lovely & warm , enjoyable.

A lovely meal and a friendly, funny, and great service from Josh.

Nice pleasant afternoon in a good atmosphere

Long wait for food and drinks, waited over 40 minutes for drinks. People were getting up and leaving due to the wait. Food portions are really small and not filling. The atmosphere was great, but that has more to do with the people I was with than the actual venue.

Lovely food, and service was brilliant! Especially Josh behind the bar very polite and helpful x

Went for food and drinks with my family. Food was lovely and service was fast. we were extremely impressed by josh who was very lovely and polite.

Food was nice and well cooked. The service was lacking. Started never turned up and it took 20minutes to get the bill. It wasn’t busy so should have been better.

The service is poor and slow and add side orders to the bill costing £3.49 very sneaky

I went for breakfast, everything was great, great selection from the breakfast bar and the breakfast was delicious, my only snag was the bacon was a little dry but that's just my preference. Great and friendly service, always a pleasure to go.

The food was absolutely lovely I really recommend. The staff is very kind and happy . Thank you xx

First visit! Was recommended the two course for £10 but unfortunately they were only doing the festive menu, so just had two sides of dirty roast potatoes which was delicious and some chicken goujons which are nice too. My pint was little pricey strongbow, was £4.45. Presentation can be a little bit better, dirty roast potatoes, served in a tiny bowl, but full, with no plate underneath which made them difficult to eat without spilling my food all over the table.

Very good, friendly staff, good service

absolutely 10/10 i recommend the bagle brook beefeater to all of my friends and family, COME HERE NOW 💕💕💕💕😘🫶💕🫶🫶🫶🫶

I had my food within 3 minutes amazing service

Fish and chips in picture looked a lot nicer than it was. Fish was a bit grey and chips were dry. One waiter grunted when we asked for a refill on the soft drinks another was sucking up like crazy until he discovered we didn't leave a tip, then he didn't even say goodbye.

Identikit chain pub, average food, average beer, zero atmosphere. Set your expectations low, you won't be disappointed.

Friendly staff can get quite busy

By far the worse meal l have ever had! The food was awful, from its presentation, to its taste, to its quality!

Can't say I found anything wrong here. Lovely, clean, super friendly.

Very happy with the food and service and the company I was with.

Easy to find good staff pleasant company

Must say this wasn't the best Beefeater I've been to. The staff were OK, but the evening food arrived cold, must also say the breakfast was lukewarm and they didn't have half the continental breakfast items

Waited over3/4 hour overtime for table service food very poor

On arrival said no spare tables but you can sit in bar area,although there were empty tables in restaurant. We ordered 2 identical meals beef dinners,when they arrived it was a disaster ,luke warm no roast potatoes no carrots no parsnips no stuffing on one, the other was no parsnips no stuffing. Looked as though it was just thrown on the plate. It was so small it could have been put on a tea plate. The deserts were apple pies one with custard and one with ice cream., portion sizes were 1 a slither of pie the other was generous. Complained to the bar staff and she said it is a new chef in the kitchen . This was the worst meal I have ever experienced at Bagle Brook.

Service was abysmal - incompetent staff. At one point there were three members of staff standing around and apparently none of them were till trained. It took ages to order dessert and any additional food items. The food was nice but rather cold, and one children’s roast had carrots and the other had peas and was missing other elements. No consistency there. I ordered drinks and the staff did not inform me that the drinks were in fact, bottomless so I ended up buying another drink after this and it was very unnecessary & a waste of my money. I also asked if they had any lemon on the first drink and they said they did not have any. The second time I got a drink I saw there actually were lemons and only after asking was I given one.

Fantastic place the staff are awesome

Very poor. Wouldn't go back in a hurry.

Excellent food, service was good, say no more. We will go for more.

Well-established restaurant/bar. Our last visit as a family was on an unusually busy Monday evening in July. We went for three courses and were unanimous in enjoying everything - service was particularly good, the sirloin steak (well done for 2 of us) was really appetising, and the ice-cream sundaes (NB the new kit kat ice cream sundae) were lovely. As cost goes (with drinks) I think it is very competitive when compared with other restaurants of its type. We'll worth a visit!

These two are supposedly the same meal, look and taste were vastly different in period of two weeks. Told our waiter and was told they run out of sticks to hold up what is supposed to be a stack. If I had known woul have chosen something else. Normally this beefeater is excellent along with the staff.

Beefeater attached to a premier Inn hotel. Nice and quiet despite car park showing that the hotel was busy. The food was fine, continental breakfast with fruit, yoghurt, croissant, muffin cakes etc & toast. And cooked breakfast to order. One bloke asked for 4 fried eggs & it was no problem, as unlimited. Manager is friendly & staff are all used to each other. Had to wait a bit re being seated, but only because a post is in the way, so if they are busy, they don't always see people waiting. McDonald's and garage with M&S stuff on site too. Also had a dinner one evening. Nice.

The food was nice but very under staffed We waited 45mins for our drinks and over an hour for food.

Nice enough.. Could do with maybe a manager who actually wants the best..

Well took my grandchildren here ,not the best food ,chips were to hard for kids to eat ,lasagne wasn't very nice and garlic bread was hard