Asda Hessle Superstore in Kingston upon Hull, City of

Lying staff at self serving tills, they tell you they cannot enter quantity for multiple items, another tells you there to busy, when theres 6 of them standing around chatting and another tells me they don't do it because of security. To cap it off another young member of staff cancels my order and tells me I'm not having my shopping. Utter lies and laziness. Hardly any wonder Asda are loosing market share with customer service levels so poor. They obviously think customers are stupid and like being lied to. Good luck to the equity company who brought Asda, you'll need it with such poor standards in house.

Toilets were absolutely disgusting not fit to use walked out totally appalled if could -5 I would vile

Horrible staff attitude I suffer from RA and was struggling with the self checkout due to my illness my hands are constantly freezing and the machine was intermittently responding to my finger taps I tried to warm my hands on my clothing and breathing on the ends of my fingers assuming it was because they were cold after 6 min of frustration a member of staff approached me aggressively telling me she would not touch the machine as I had been licking my fingers (which would be ridiculous for someone with an immune deficiency) and to use another till she then proceeded to spray the till I had been attempting to use. at the next till the same thing happened and would not react to my finger taps she leant over me again in an aggressive manor tapping the keys and allowing me to complete my purchase I left the store distressed deflated and feeling lesser of a human being she made me feel like something she had stepped in. Asda needs to look at how their staff treat customers putting up fund raising and good deeds means nothing when they treat those with disabilities such an appalling manner!!

Waiting times are ridiculous to pay for your goods. If you have a basket you can be in and out at a reasonable time however if utilising a trolly for a big shop you are penalised and must wait longer. Sparce check out staff and the trolly self check out section is small in comparison to the basket check out. Small world problem but it still sucked and wasted a lot of my time. My toddler had eaten through half of the trolly by the time we got to check out, not because I wanted him to but it was the only thing to stop him from throwing a wobbler because of waiting so long! Sort it out Asda you can be better

What a horrible place. Tables sticky, staff disinterested, barely acknowledged us. It costs nothing to smile and say good morning. Two coffees and a sausage sandwich ordered, assistant couldn't even be bothered to come out from behind the counter to show us how to use the coffee machine. Sausage sandwich, was actually dumped in front of me at the coffee machine wasn't even brought to the table.. Well what can I say the bread would have made a good missile it was so dry and the sausages where cremated and we're cold. Inedible. No point in complaining as both members of staff where holed up in the back. Maybe a bit of staff training in customer care is needed. Won't be visiting again.

So I ordered the fast track collection today for my shopping and was selected the 5:30/18:00 slot. I arrived slightly earlier to a massive que of agitated personnel that had been waiting well past there collection time. I parked away from the collection point as it was too busy and spoke to the Asda staff member to let him know I had arrived. At Half 5, I moved closer to the collection area as it was my allocated time, I was parked up and reassured that he is trying to get my order together but he’s extremely busy due to the amount of cars and the fact that lots of ordered hadnt even been picked. 6 o’clock came and I was still say waiting and the lady in front of me had been there an hour and a half waiting and was being told the same that her order wasn’t showing as picked on the system, along with another 2 cars that had now arrived behind me. Rhys (staff member) at this point was really apologetic but was clearly inundated with the greed of yourselfs for booking far too many cars in. 6:20 came and my order aswell as many others wasn’t picked and now I had been in the car for over an hour. I asked if he could tell me when it was ready but he was struggling to keep up and when I asked if he had help he said that the store manager had gone home and they didn’t have any other staff to help. I tried to go in store to try cancel my order but at the time there wasn’t any customer service personnel available, useless! I then spoke to Rhys again and he said that I could wait but couldn’t promise my order and the other cars orders would be ready any time soon and that if we left he would cancel our orders at the end of the evening! I then came home to speak to your call centre and I’ve never ever in my life spoke to 2 people so unhelpful and clearly didn’t care about the fact I had now no money as you had it for my order and no food all they could say is that they can’t help I have to ring back in morning and speak to the store manager as he had finished as explained above. I’d just like to say I’ve used Asda for along time all my family have and I’ll make sure I never go close to the place again. Rhys was amazing on keeping us all calm but he shouldn’t be put through that stress all because your incapable of running a service without severe greed. Shocking service from your store management & call centre 2 hours round trip to still have no food.

Literal feaces pubes and wee all over the disabled toilet seat. Told staff who just said ew and left it at that. Absolutely disgusting!

Self scanning ain’t for everyone !!!! I’ve never done it before and I ain’t going to do it again!! I was shaking after I’d finished , modern technology isn’t understood or easy to work with for us more mature people !! Writing this review is about my limit with it !! There was no one operating the tills and I had a basket full !! So I felt I had no option but to try it !!!!!!! I doubt I’ll ever shop here again !!! I should have just left the full trolley at the check out and gone to a proper shop !!!!!

Shop here now and again it's got a lot of things in one place

Large selection, good prices, friendly service

Mens toilets are very dirty as you can see in picture there is poo smeared on cubical wall and there is also blood. need a referb , I won't come back here terrible standard!!!

5 30 in the evening when people are leaving work. One till open, stood in a queue 12 deep all with trollies, rediculous.

The cafe: Good God. What a place! I usually see Asda as a safe bet, but this was truly a poor option! As can be seen the tables are filthy. The soft drink dispenser is not working. The food options extremely limited because they have no bases left for pizza, and they only have one poor person manning the bit of the store that clearly wish was not there. Such a let down. You can and do do so much better in other parts of the country Asda. Do better, please!

There weren't any trolleys for my disabled wife in a wheelchair. Staff didn't seem to care. The first time and last time at this shop, we felt unsafe inside and in the car park. The speed ramps in the car park hurt my wife's bad back, even very slow speed.

Visited the opticians this morning for 2 pairs of your glasses to be adjusted. Excellent customer service as always. Would never buy glasses from anywhere else

To expensive. Went in planning to get a few days worth of shopping. Came out with 2 items and went elsewhere for what I needed.

Oh Hessle Road Asda you continue to disappoint every time The irony of having a kids all day breakfast on the menu but not actually being able to serve it past 12pm cos you stop doing bacon constantly causes upset with my small so I think we're done with the cafe Your pizza counter that offers vegan cheese but throws so much regular cheese around the toppings that you can't actually guarantee there's not cheese in everything which is really great for someone like me that has a dairy allergy so we're done with your pizza counter too, especially as every time we use it the staff clearly don't actually give a toss about ensuring my allergy requirements are met, I've got the hint now that counter is clearly not the place for anyone with a dairy intolerance All too often people without children park in the parent bays including your staff and today we got abuse from 2 grown adults without children because they wanted to park in the bay we were in with our baby but we weren't ready to move. And then just in general your stock is pretty much a disappointment every time. The free from section is always appalling lacking in choice, your kids clothing rarely has the sizes, your staff are quite often rude So I think it's time for you and I to part ways. I have given you much over the years and in return you have let me down again and again and again. My heart simply cannot take anymore disappointment. So long 👋🏼

It is what it is Asda, but getting worse as my last visit was a terribly horrible one.. how do the staff get away with abusing customers ?... Third rate customer service, staff wondering around like headless chickens, luckily there is a Lidl across the road, with very friendly staff who choose to be helpful to make it a more pleasant day. Unlike Asda staff who just don't give a¥¢$÷¶√•¢^¢¢ nothing changed the toilet reminds me of the film....

I like a Drink of ZUBROWKA VODKA but for at least the last week or so the shelves are ALWAYS empty ?? Does anyone EVER restock them ??

Pharmacy double charged me for private prescription and then wouldn’t let me speak to the store manager. 3 of them all said to me the store manager wouldn’t do anything about it and I’d have to come back the next day when the pharmacy manager was in to get my refund. Very intimidating to have 3 people gang up on you like this. It’s an hour drive so this isn’t easily done. I called up and the lady promised to send me the £30 they overcharged me in the post, but this never turned up.

Ordered a same day delivery express for £8 only for no delivery to actually arrive and no help from customer services

I don’t see the point going to Asda on Hessle Road now and use Lidl across the Rd. There are never any carrier bags at the entrance to the self service tills. If there are they put them behind a till near the exit or walk around holding them. The large female team leader just stands around gossiping and is unpleasant. Walking around you can’t get to products because pallets are in the way and staff think if they are pushing the cages around the store they have the right of way.

Asda hessle is amazing , but what i like the most is when i see daves shiny bald head . Such a fine natural sight😎🤩.

Great variety of prices and quality

What is it about Hull and ASDA pizza only cafe

Lots of reduced bargains. 4 manned checkouts open so no queuing and loads of trolleys available

The Asda rewards scheme is great

After visiting your Asda store on Hessle road I was disgusted in how dirty your store is, the toilets where dirty and my husband said the gents toilets where the same, the cafe if that’s what you call it was filthy food all over floors, tables not cleared food looked as if it had been there for hours and only god knows what the orange stuff was heating up, so as you gather didn’t stay to eat, if environmental health as to visit think you would be closed down the store it self was not clean either, every where just seemed unkept, I work in a supermarket and know how difficult it can be to maintain hygiene but seriously this really needs attention.

Under investigation by Camelot for declining lottery payouts?

Staff male & female just dropping pallets willy nilly,don't forget your ear protectors!

Lovely with nice products and good prices

Always find what I'm looking for , great selection always fresh

Just tried for the first time to get a coffee from the Asda cafe. Unfortunately the staff x 2 were more interested in talking to the gentleman who was in front of myself. I do except that there is a degree chitter chatter but not a full blown conversation. Asda in general is a very pleasant place to shop. The cafe staff need some customer care service training.

Large supermarket with lots of choice, helpful pleasant staff with plenty of good carparking, the store has a petrol station also at this site.

On the 22nd of November, between 11:45 and 12:15, Nicole (Nicki), an employee at Asda, exhibited inappropriate and discriminatory behavior towards my aunt in your superstore. It is disheartening to witness such actions, especially when seeking assistance. Nicki not only raised her voice but also displayed a disrespectful attitude. Despite attempting to address the issue with her supervisor, no resolution was offered. This incident is unacceptable and reflects poorly on your company's professionalism. We have lost faith in your services, and we urge you to take prompt action to rectify such incidents and prioritize respectful and inclusive treatment of clients.

2 tills open, rude staff. Extremely busy lunch time rush.

Love this store especially the cafe

Went to do some shopping with my husband We usually have a disabled trolly as I'm in a wheelchair .Asked 2 people where they where .Both just said been stolen not getting replaced yet .We suggested maybe should start charging a pound for them. Or maybe keeping inside shop like some of the competitors do .Unfortunately felt as I'd wasn't really bothered if I couldn't do my shopping .Husband put me back in car and did a quick dash round for something for our tea .Very disapponted

Empty shelves and bad queue management at check out. Cmon man!

Scanning guns broken for over a month , causing huge queuing down the isles blocking other customers. Tills working well with all the cash though !!!! Get it sorted ASDA

Never any trolleys, rude staff, half the aisles are empty

This store (Hessle) has really gone downhill fast. Staff at the pharmacy are rude and obnoxious, the self scanning system hasn't worked for weeks and people left to cue with only 2x cashiers on shift. Management at this store really needs to step up and sort these issues as I wont be shopping here until they are sorted.

I always love asda. Great food. Great prices.

Asda is a good supermarket it's a shame that everything has gone up in price because of cvid_19 when it started and we are all struggling with cost of living so Asda and other supermarket need to start putting the prices down

2 checkouts open. 4/5 customers waiting with trolleys for at least 10/15minutes. Disgusting!! Call outs fir staff but there was none. Cashier toldme its always like this. No staff and all the management want is to cut back all the time. Wont be going back. Better service in Aldi or Lidl

Large supermarket with an extensive product range. Fresh to packaged. Plenty of parking.

Good prices but scan and shop not working today and you now have to have a coin for a trolley.

Good food store. Staff are mainly helpful and friendly. Alot of the shelves are full. No lack of stock.

Good store but now getting ridiculous with high prices and blaming everything but the companies greed.

Maybe update the times you're open on Bank Holidays and the days following?

Steff in pharmacy need training in customer service and how to communicate with each other.

Terrible service, across the board. Missing parcel, no correspondence from store. I ordered a new bed set after seeing it online. I went to two of the stores in my area who didn't have it including Hessle Road. Instead, I ordered the product on Friday and would collect it from the nearest of the two stores. The email said Tuesday 22nd August. On Tuesday, I went to the store to pick up some items and tried to get the parcel but didn't have any details. I later got a text message stating that the order was delayed 24 hours. I was annoyed but fine at least I was told. On Wednesday 24, I was trying to track the order all day but no details are coming up online whatsoever just the order number. There is nothing within my account stating what has happened to the order and is still saying I can collect it on Tuesday 22nd August. After I received no correspondence I took a visit to the store I would collect it from and I was met with a very shirty and rude customer service colleague who just argued with me and would not give me any appropriate information or try to help. After I got home I called the customer service line, after 1 HOUR of waiting to speak to someone I finally got through to someone who told me to "EXTEND MY PATIENCE." I am happy to wait if you only tell me what has happened to my parcel. As far as I am concerned you have my money and my parcel. I do not believe for a second, one of the biggest companies in the world does not have the capacity to inform me what has happened to my order. It is now August 25 I have not received any correspondence for two days now and cannot find any answers. The website is absolutely useless.

Don't ask questions about the food because you'll get a rude response from the lady who works there. Sarcastic, rude and thinks its appropriate to call customers darling!

Do quite a lot of my shopping here as it's got a lot more to offer than the ASDA Bilton near where I live & friendlier staff

Used the cafe to get a large slice of pizza and a Coke Zero for only £3.95. If you want a cheap lunch, then the cafe in this store is worth a visit.

Made an online delivery with them two times and they cancel 90 percent of the order, properly the manager being incompetent. Order number is 7572364000594

Poorly trained staff who allow customers to be manhandled by other customers at the automated tills in front of staff who did nothing to help and refused to take any action to deal with the person involved or support the victim. Not an isolated incident. Very poor customer service and no support for disabled customers. My advice go to the nearby Aldi who are very disabled friendly

At the time of visiting the staff were helpful however there were items missing from the shelves

06/07/23. 8am. The woman on self service this morning was very rude. When I was having trouble scanning something it didn't trigger the red light above the till so I had to go and find her. I waited until she had finished with another customer and asked for her help. I was then given a lecture about following her around the store and waiting for her to come to me. This woman will loose you custom. Unbelievable.

An excellent spacious store built entirely with customer convenience in mind

Staff at the pharmacy are all on power trips, nothing but attitude problems. One member of staff even tried to tell me I pronounce my own name wrong 🙃

A nice supermarket. Number 1 bus gets you there. Very large carpark with a fuel station and a collection area for on line orders you want to collect. Pleasingly nice wide isles in the store usual staples of the modern supermarket are on site including a bakery. If you drive into the carpark go slowly on the access road as the old worn speed bumps have been replaced with aggressive speed bumps. If you don't slow down you will know about it. Well positioned store contributes the the shopping street of Hessle Road rather than detracts from it

Good store, always plenty to choose from, been shopping here for the past 10yrs. 3 stars as i'm just wondering why you have a local store tel no that's pointless with no option to speak to a person. Visted 02/06/23 at app 09h30, in card isle and wondering if the staff member that was there with the trolley has any inclination of personal space or is it just plain arrogance to not be polite, and simply say excuse me when she just barged herself near to place some cards on the rack. Not difficult to acknowledge people when you touch them and just say sorry Sadly she did look very miserable

Hi very disappointed me and my wife went into Asda to go shopping and grab a bite to eat, it was disgusting no tables wiped down old food and pots plates cups we chose the cleanest and my wife cleaned the top with tissues from her bag see pictures. I went to counter also filthy and asked for 2 breakfasts to be told they finished at 12 it was 5 mins past but rules are rules, so I ask if there was anything the else and sneering told anything you can see and walked away. Then a very small woman asked what I wanted I said just chips, I wanted to get away she the smallest dish I have seen held about dozen cold chips and 2 cups with tea bags. I sat with my wife at a table still full with old food and crockery. The small woman fetched out an order. on the way back she past a table filthy with lots of food and crockery she had an empty tray in her hand she stopped looked at it for a few seconds then walked away. Never again will go back, if the front of house is that bad what is kitchen like?? Asda check your cctv 12.10ish will not be back

I can't believe the so poor quality products ASDA is producing and trying to sell to the public the ready made meals and pizza counter are not fit for purpose and the pricing are so high its getting ridiculous I noticed when I was shopping at asda yesterday there was absolutely loads of food that had a few days of date on them that will need just to be thrown away I can just put all these issues and problems with ASDA Hessle Road down to poor management and quality control I don't believe that asda management services read any of the reviews that the public people write about there issues and problems that there experiencing while shopping at Asda Hessle Road I have and I find it so difficult to find any good reviews or positive feedback

Polecam otwarte 24h od pon do piatku

Awful. No trollies, had to hunt around the car park to find one. Using scan and go then the handset charge went so had to unbag all the shopping, could have joined a large queue but thought better of it. Aisles blocked with online shopping staff as they do tend to leave their trollies in the middle of the aisle or just stop and have a chat with another colleague so we have 2 to dodge. Then the queue at the checkout, either the staff do not seem to know what they are doing or your terminals are too complicated or out of date as the cashiers always need a supervisor with a special key.

Fri night 1700 one person on Pizza counter massive queue! One person on tills massive queue. Custmer service nil.

Well spaced and stocked, lovely staff. Food well presented.

Got a handmade pizza from the counter. The lady was rushing out and clogged all the ingredients at the very centre of the pizza without spreading them evenly. Also she did not open new mushrooms and did not listen slightly to what I was asking, so ended up swapping ingredients I did not ask for. She also did not put the final garlic oil on the pizza. I think it is best not rush really.

Good for shopping and there is also a reasonable priced cafe. There is access to toilets too

Not a huge fan of ASDA at the best of times this store isn't Hulls best one.

nice layout , convenient placement ... go here for my food shopping , not the cheapest of places but it ' s to be expected in the cost of living crisis :') helpful staff & well stocked . ( well , except for the sandwiches . . . )

Had to sit in asda cafe to feed our newborn went to the till as we needed help and this was at 15.10 the women served the customer in front of me then walked off as she came back looked at me but didn’t acknowledge me and started to make pizza I was stood there for 10 minutes as I needed help but never got it I ended up walking off to sort the issue out myself definitely would consider using this cafe again

Great supermarket. Alots of product . Always can buy it. Even on night like I usually to do shopping after work.

Impossible to get to talk to someone after the bank machine swallowed my card. Bloody ridiculous.

Easy to shop,got all I needed,great.

If I could leave no stars I would! Went in the cafe today ordered a toasty and drink deal got given my cup Unfortunately the Diet Coke was not working so I went for a black coffee instead The woman came out and snatched it out my hand and shouted “you cant have that love” This was in front of the whole queue I explained that I can’t have sugar and Diet Coke was out she just smirked at me Such a bad attitude to have and totally unhelpful So I was left with no drink and a sour taste Your staff need some serious customer service training

To this store their is a large car park disabled parking available and child parking available the store is ground floor with George clothing too good staff very welcoming even have a petrol station as leaving store and a star bucks

Excellent superstore, very clean and tidy and had everything we needed

Do you guys sell prime hydration by any chance

Would give the cafe 0* if ii had a choice .. place is not clean .. tea tastes rubbish and nothing in that I wanted kids breakfast was disgusting and only 1 person serving when had about 5 people queuing up so slow waited about 10 minutes to get served . Wholly disappointing

Good selection on Asda own brands. Also good bargain if you catch it at the right time.

12/2/23 We came here for my wife to collect her new prescription spectacles. We decided to get some food from The Kitchen but sadly there was little choice. We ended up with pizza, chips and soup complete with cold diet drinks. We managed to park in a disabled space near the front doors and of course I displayed my blue badge. It wasn't too busy, most customers were collecting odd items instead of a weekly shop. The weather was pleasant for a February day, no rain and a gentle breeze.

Does this Asda sell the energy drink prime

Visited on 4/2/23 absolutely filthy! Bins at self service full and open lids , it really did smell very dirty all at the front end. Was waiting for a George parcel. Went into store to pick up a few items , noticeably very dirty all over the store. Floors looked like they had nt been deep cleaned in months.

Good store, helpful staff but it's the customers that let it down

Terrible, one till open yet 2 people on the self scan doing next to sweet fa. The staff can see there's a big queue but don't seem bothered about customers.

Called in this morning as my car was having maintenance locally. First time in the store and I must say that for 9:00am in the morning on a Saturday, things seemed a little bit shabby. Had a drink in the Kitchen whilst my children ate. Tables were dirty, there were crumbs on seats, so much so, my 10 and 13 year old had looks on their faces as if to say, ‘why have you brought us here!’ On our way out we paid a visit to the facilities… and I’ll stop there, no one needs to read about them! I can’t quite put my finger on it, but it just didn’t seem looked after like you would expect an Asda to be, unlike my local York one.

Was OK but I wanted to use their Electric scooter for disabled partner! But your not allowed to go outside with it 🙄 ??? So no t able to use it for shopping !!!!😨😥😓😵‍💫😵‍💫😒👎👎👎👎👎👎👎👎👎👎

When you phone the store with a query, you get given a message to either go in to the store or visit the website for info, then your call gets disconnected. If the info was on the website, I wouldn't have called, nor is it easy for everyone to get to the store, especially when ill and disabled. Disgusting customer services.

Perfect place to shop👍❤️But I would also like to know do you guys sell prime

Big queues at tills only 3.on and queuing down isles. Too many self checkouts with so many staff helping people to go through They would have been better opening more tills

Cafe is terrible, half menu is out of stock.

Second time am posting this review. the first one was deleted. Tasha instead of clicking copy and paste to respond like you normally respond to all other reviews you clicked delete. by mistake? I doubt . welI i will keep posting . On 17th of December around 4pm i visited this store for an exchange, the customer service i received form sara was AWFUL i really don't know how she got a job in retail. This woman humiliated me in from of other customers, nobody should go to Asda happy and leave feeling like less than a human. I was next to be served when sara asked who was next, i went to her till, she asked me if i was on the queue, i told her yes i was. the customer Infront of me told sara that i was behind her, this was not enough sara asked the customer behind me if i was on the queue again they said i was. At this point i was very mad and i asked sara why do you have to do that? she was very rude that she didn't gave me any explanation the only thing she asked was return or exchange. Sara is it because of colour of my skin you treated me like that or are you generally a miserable woman who want to make others feel miserable like you?

I can't believe I've just witnessed Asda staff both security & management calling a young kid fat & man handling them to is that even their job, Fare enough kids can be kids, but to be stood allowing customers to have to feel their part of the situation cause their all stood arguing & been abusive is so embarrassing to this store. I'll be taking this further cause the women who seem to have abit of power in this store are horrible I mean come on its Asda not a nightclub... I mean how dare they call anyone fat the lot want that slim themselves!! I've reported this store many of times yet its still as bad never changes, ppl are all saying same as me too, its a atmosphere we're you dread going into the store with ppl struggling to smile be polite & I thought this was their job to serve customers. if out its got worsed, I expect an apology from the big women, sorry but only way to describe her is stone face. I ask can you watch cameras aswell & check your staffs behaviour from tonight its not exceptable it's a busy superstore know need for the staff, I also think instead of blocking a whole doorway when customers are trying to pass, take it to aside or maybe get stone face to move, it's disgraceful to say these are trained in customer service. I'd say get a new job if your not happy or sack these older members of staff and employee staff that care about asda.

Lots of stuff, good prices, good helpful staff but I don't like the hugeness or busy vibe - just me I guess

The other day I visited this asda and spotted two youths stealing bouncy balls, laughing about creating a currency with them. I recommend increasing the security to stop these bouncy ball thieves.

Where are the management? Tjere are obvious problems on customer service and no support. Disgusting

Big thanks to MICHELLE from the bakery, really went out of her way to help us with 2 cakes for us. She deserves a raise with the level of customer service she gave!