ASDA Cafe in Newcastle upon Tyne

took an hour and a half to deliver my items and was missing the one thing I needed the most. didn't receive a call to twll me it wasn't in stock or anything.

My delivery time was pushed back 3 or 4 times and ended up an hour late

always missing something out of my order. of it's not there then tell the company instead of just not sending it 😕

Half of my stuff was missing. Very upset

Yet again food missing from my order, it's gonna be investigated, but it was over £5 so no refund will be given, I'll be lucky if it is. Apparently it isn't the shop so where does it go between shop and my house. I wasn't offered a refund or notified of items being out of stock etc etc

This is the 7th or 8th time I've ordered from Asda and items have been missing yet I'm being refused my refund. If your refund is £5 or more be carful as u don't get a penny back. This is disgusting and unfair for people who rely on just eat groceries etc etc. apparently the investigation doesn't warrant a refund, but all I know is three of my items were either not packed or went missing between shop and my house. So that's my fault somehow and I'm not getting my £8 and odd pence. So be careful

Delivery time kept getting pushed back,4 items missing once delivered,usually get a email or notification telling me items were out of stock but not this time,bags need to be sealed to stop items going missing,had to go through just eat for refund

brilliant, on time, lovely delivery man, very friendly. thank you.

4 items missing & been refused refund for them. Should have learned my lesson from a previous occasion when half the shopping was missing & was refused a refund of just over £22. Might use as a last resort for groceries now

Only one lady serving and 2 others wandering around giving dirty looks and being rude. Food was meh. But there are no other options in the retail park that I am aware of but really wish I'd gone elsewhere anyway.

Missing items that I needed for my food and hadn't got delivery time got changed 2-3 times and it was still late and had to call family members to sort it out for me and it was a night mare they were winging on at me for it and got no compensation for my troubles

kept pushing the time back and still forgot a massive part of my order!

Paid 10 quid for coffee want there, complained but heard nowt back!! The one thing I wa looking forward too m all lol

The wrong yoghurt was sent and the Ocado was missing

Quality almost always good but looking over numerous past orders, always at least 1 item unavailable, often the most crucial item on the list!

Lovely driver polite and friendly

Eggs were smashed and bread squashed to point could not use it

brilliant really nice delivery driver

Always missing items and miserable delivery drivers! Some manners would be good

getting asked for D.O.B for milk and bananas when i order a 10 box of larger and didnt receive them.

paid for bottle of lager ,well no lager told driver he said just message just eat

took over an hour to deliver and missing energy drinks

Good Service as usual Thank You

Never again. How can they forget 1 of 2 items?!! There should be an option to cancel at this point if they can't manage it.

I ordered very early so I could get all of my items there must be some milk at this time I couldn't be sold out at this time or someone is not putting enough milk out at night time a bit disappointed I cannot make a cup of coffee I don't know if this happens all the time thanks agian

2.5 hours late. poor customer service.

None of my correct items were delivered

delivery driver delivered the wrong package bag to me. and gave me someone else's order from Iceland....... now I have no delivery and have to go through the request route to find out what happened. absolute abysmal delivery driver that's completely clueless

half of items missing with no notification and charged full amount. What's the point of home delivery if you then have to go out anyway

More than half the order missing so have requested a refund

Missed strawberries, pomegranate and sausages

missing items.this order was only a hand full things and still manage to get it wrong

my order is ALWAYS missing some items, every single time I order. it would would good if I could be notified an item is out of stock, I have to request a refund on some items every time I order and sometimes the refund isn't accepted because it happens so often and I'm losing £5 or £6 every time, really unhappy

I was told half my order was missing but when I tried to cancel I had no option to do so in the app so I refused to take the rest of the items the lovely driver said he would take them back to the store. The only reason I made an order was for the milk and that was not in there neither were half the other items so I wasn’t willing to waste money on the rest of the items. I should have been offered the chance to cancel my order if things were not available. Also why are they not marked out of stock when ordering. This is quite ridiculous!

missed 3 items off my order, absolutely shocking won't be using again

2 items missing which was Maynards mini gems x2 which we have payed for.

Every single time half the orders missing but then no mention of missing items or refunds ya need to sort it out it’s a joke

hlaf the items not in stock? pull the other one, sounds like pure laziness to me.

Four items missing totalling over a tenner one of them which was essential and wouldn't have ordered the shopping without it. Won't be ordering again, hopeless.

Had 2 items missing, one roasting tin and black bags.

a couple of items were missing from the order

items missing almost every time you order!

Ok service from store, but 3 items out of stock.

Did not receive any of my items

items missing from my order and I am waiting for my refund

Items missing sadly but good dates on what came

it's becoming a regular occurence that items are missing from order and no refund given.

This is the second time in a row there has been an item missing from my order no receipt either on the bag on delivery need to check that all items are sent with order unless unavailable

Half stuff missing again absolutely furious

After over an hour. I received half of what I ordered, absolutely shocking!!!

Other than items being unavailable I am assuming I’ve been issued refund thanks

the bottke of wine was .issing from the order. amd the order was about an hour late

Some items missing so have applied for a refund for them

Absolutely disappointed most of the fresh products was rotten, order wasn't completely it was lots of missing items. It's absolutely disgusting and disrespect at all

Missing £35+ worth of groceries!! Ridiculous considering we're in a Cost Of Living Crisis!!!!!!

Huge amount of my shopping missing yet paid for!

Delivery was great but items were missing from the order.

Items were stuffed into carrier bag and knotted tightly. Two items were missing and delivery driver was far from pleasant.

There was no Dolmio sauce or garlic bread

Items missing yet again won’t be using this service again

Over half my order is missing!! Happens ever time. Will not be using this again!! Robbery

Missing items and no refund or response from just eat

Second time I’ve ordered and the delivery had missing items! Beyond disappointed with this level of service. Definitely will start ordering from other shops as this never happens with them.

Terrible and poor service and not all my stuff so now I can’t make tea for my kids. Waste of time and will not do this again.

missing half the order again!!!!

1 and a half hours (90 minutes) late.

Lovely delivery guy very helpful

the bread was a very small loaf i ordered a full size loaf

Just under 2 hours I waited for my order when estimated was 30-45 mins and wrong stuff came !!

Both Fabric conditioner missing, mozzarella cheese missing, grated cheddar switched with half fat cheese, disgrace

Lovely man, great service and got everything I needed. Thank you so much.

Missing gillette mach3 razers 4 pack

The order was badly packed, missing two items and late. Extremely disappointed.

I am really unhappy with my order.it was pointless ordering a shop from here.i only got 7 items which wasn’t even the main ingredients for what I’m making.Greek yoghurt x2 missing,tortilla wraps x2 missing,sugar 1kg missing,900ml lucozade missing.measuring jug missing.I’m absolutely foaming.i only ended up with 7 items.it’s ridiculous and I was charged service fee and bag fee for what.for things I didn’t get.and on top my corriander looks as if it’s been thru the mud and back

Order was late by nearly 3 hours, when food had come half of my order was missing, very unhappy customer

Very late on completing the order. Driver was quick to deliver. Stores fault

2 hours late. Missing items. It's not hard to check a list and put it in a bag

Most my items missing once again a won't be ordering from here again after waiting for hours after the time already for it to come :(

Never receive my full order or an order at all. Absolutely ridiculous when you spend money for delivery because your at work and this happens constantly

Quick , easy to order quick delivery

Missing half my order I paid for

Grrrr missing items yet again! Soooi mad

delivery drivers should read the notes !!!

I didn't receive my suede portion

They first couldn’t find a driver then changed the time by 15mins. Then the Chicago town pizza was missing!! How am I supposed to feed my family when you rely on this order!!

Order missing one item that I was really looking forward to, I have been refunded but won't be using this service again

Everything was in the order for once!

Missing items . Today I have had two orders with just eats and both have had missing items not cheap ones either !!! Refund takes days and that’s just not good enough .

The driver refused to bring me the order to my door

never even turned up but marked the items down as delivered

Items missing Lambert and butler cigarette s

Items never got delivered!! I better get my refund I have requested!!

I have been charged more for my order than it should have been

Items missing but still paid full amount, when calling on the number its nor longer active and refer to the number in the help section which was the number i called in the first place. I went to the app and filled the form with missing items and got message it will take a few days to sort it out. I want my refund today! Really poor

2 things where missing from my order and I want a refund

Missing items which made the rest of the order pointless

came quick and driver was polite

Asked for a bacon and sausage sandwich and a normal sausage batch , got a piece of bacon on some stale bread and 1 sausage with abit of bacon with the same

I didn't receive my bottle of 19 Crimes!

Bought gaviscon 2 of the sleeves were took out lucazade missing aswell as crisps