Alexander Thomson Hotel in Glasgow City

The experience at this hotel was incredibly disappointing. The rooms were filthy, with dirt and grime everywhere, which made it clear that they weren't properly cleaned. To make matters worse, I found bugs lurking under the carpets, which is absolutely unacceptable for any establishment. The overall lack of cleanliness and hygiene made my stay uncomfortable and uninviting. The staff didn’t welcome anyone and their racist behavior was shocking, making the atmosphere even more hostile. It was hard to relax knowing that the environment was so neglected and the service so unwelcoming. For anyone considering this hotel, I would strongly advise against it, as the poor conditions and disrespectful staff made it a truly unpleasant experience.

Staff are very friendly and polite and helpful.

Staff are impolite and have no sense of hospitality and treat guests in a very aggressive and racist way.

-1 stars if I could, this hotel is so horrible !!!!!!! Disgusting Disgusting !!!!! Found hair on the breakfast, also they gave us a very tiny room. The covers are dirty, there were insects, and we had rashes and itchiness (I bet it’s the products they use to wash the clothes and bed sheets). They do not have any professionalism at all. They are so clueless that I was shocked , this stay was a nightmare since we had to stay for 4 months because we didn’t have a choice !!!!!!!!!!! The staff are so bad and ignore you when you need help (with a very few exceptions) . The manager was so bad at the beginning of our stay, he just welcomed us so badly when we were at a period of extreme distress. PLEASE, reconsider your services and behaviours, it is an absolutely ridiculous NONSENSE !

Dont go to this hotel. Very bad, the rooms were very dirty and smelly, there was dust everywhere. The bathroom was terrible, especially the carpets were full of insects. My biggest mistake was to read the comments and stay in this hotel. I stayed one night and when I woke up, there were insects crawling on my body in the bed. Then the rash and itching started. I reported the situation and the room was cleaned and they told me that your room was ready and announced it, but unfortunately the room was not cleaned. I took the remaining belongings from the room and threw everything in the trash because it was infested with insects. I was taken to the hospital emergency room the same day, unfortunately I was poisoned. The breakfast was terrible and the children made noise in the corridor at night. It was the biggest and worst time of my life. A lot of people stay in such hotels, they need to be inspected or closed. Please choose safe, clean places.

Dirty not clean they kick u outside when they have to clean ur room they staff is mad

I had theses red spots on my body and my family to it itched very bad but the food was okey and the service was nice

The staff are very rude and the don't let the kids play or let them go down and the people that work at the breakfast are really really rude and look at the kids

very clean and modern sized budget room.. breakfast included is very impressive as the breakfast was fresh,hot and tasty.. really enjoyed my one night stay..

Vile hotel, blood stains on the carpets and holes in the walls. Staff are unhelpful and unfriendly. Rooms don’t get cleaned regularly at all and when they do eventually clean the room, staff use your toilet and are kind enough to leave their mess there. Do not waste your money on this utter mess of a ‘hotel’

Not recommendable. Lots of carpet, feeling of dirt. Very noisy at night. Apparently you can smoke, which makes the smell in the hallways unpleasant. People leaving their garbage bags in front of the room doors... The receptionist didn't let me leave my suitcase for a couple of hours in the locker room... The dining room was scary and made me want to run away... In short, a not very pleasant experience. I would not go back.