Afternoon Tea at the Everglades in Derry

After being treated to a Christmas afternoon tea today. How disappointing upsetting for my friend to find after booking 2weeks ago. We all waited 1 hour. We spoke to the receptionist and the waitress and we still did not receive our afternoon tea. This was for 5 adults ? The loss of income surely would be of concern to any hotel in this day and age. At no time did anyone ask us if we were ok or advise the reason or when to expect our order? We left and advised by the receptionist a manager would ring. We are still waiting?? 😱

Four adults we were family out for afternoon tea,i book two weeks in advance,upon arrival I think the lady at reception seemed a bit surprised,despite being on time we were told to go to the bar and wait for our table .So we decided to have a pre afternoon tea drink or cocktail like you usually do , I asked do you have a glass of champagne the bar tender said yes then he came to me and said I only have Prosecco ,I said can I have a cocktail he said what do you like I said a mojito,he came up to me whilst I was seated and said we don’t have ingredients to make a mojito ,I said ok I will make it simple can I have. a Pimms and lemonade,again he came back to our seats and said we don’t have Pimms,I then said ok I will have a Bacardi and coke .We we’re then shown our table ,the manager came to me and said I have worked here for 18 months and no one has ever asked for a Pimms ! We can’t make a mojito as the mint we were sent is not good ,he then said what mixer do you want with your Bacardi I said a bottle of coke ,he came back with a Bacardi and a bottle of coke and said do you want me to pour it ,how do you want it poured ,I said are you winding me up ,he said no just asking how you want it poured ,I said I will do it myself .So the tea came then the sandwiches,between 4 adults we had 3 fingers of sandwich each not very much and the edges were a bit hard where they had been left for a while ,the scones were so crumbled they fell , apart in crumbs and the cream was not clotted cream only 1 small pot of whipping cream between 4 ,the cakes were something you just buy in a shop no effort was made , quite a few were shortcrust , I Just ate half a scone and two mini lemon Meringues,i felt we were an afterthought and at 25 pounds a head I expected better ..certainly bad Customer service and nothing special definitely would not return ,to be honest I was treating my cousin’s and felt embarrassed ,in the past I have stayed at this hotel many times but this afternoon tea has put me off I would go to the bishops gate and not deviate anywhere else

Finn really made the experience so lovely as our waiter! I went with family and we all loved the experience - customer service was amazing and the piano player was so talented. And a lovely setting too! And the Derry Girls afternoon tea was very unique and lovely.

Me and my friend booked afternoon tea today derry girls. FINN was our waiter today and he provided excellent customer service throughout and made it a very enjoyable experience for us. The food was absolutely amazing and the mock tail was the nicest strawberry daq I've ever tasted so smooth. Attention to detail was outstanding and having had afternoon tea in another establishment on mothers day this one was much more enjoyable good value and food was delicious. We will definitely be back. Thanks Finn for everything Two happy ladies today. Linda x

Booked an over night stay and afternoon tea at the Everglades as I'm a huge fan of Derry Girls.......the afternoon tea was one of the best we have ever had, from the minute we sat down the staff couldn't do enough for us, we we're told we could sit as long as we liked the table was ours for the whole afternoon, the food was lovely and fresh (we took some back to the room as there was to much to eat in one go) you could have as much tea/coffee as you liked as well plus a cocktail/mocktail was included, the cocktail was lush....the music from the piano was a lovely touch too.....a defiant must for any Derry Girls fan and I would defiantly stay at this hotel again.

Not worth the £30 for derrys girls afternoon tea. I am vegetarian and they told me everything on the plates I could eat and went to eat a wrap and it had chicken and ham in it!!! Had to keep re asking for things as wasn't brought down. Brought bowl for chips to share between me and my friend .. only about 8 chips on bowl and my friend went there before and they got a bowl each. Also the cream horns weren't fresh and was miniature!!! Very disappointing. The bread on sandwiches was hard also. Only thing I really liked was the cocktail. different people coming around all the time so communication wasn't great but Mark and Kieffer were very nice and friendly despite all the issues with food etc

This experience was booked as a gift for me, and to be honest I wasn't expecting too much after reading some of the negative reviews on Tripadvisor. However, I was very pleasantly surprised at how fantastic it was! The service from the staff, especially FINNIAN, was very friendly and prompt. The food was delicious with such a great spread. We skipped breakfast that morning so not to spoil the experience. After the chips, sausage roll baps, and finger sandwiches we were already beginning to struggle, and we were only half way through! The warm scones were delightful, as were the many other sweet treats. You may have as much tea or coffee as you wish, including latte's & cappuccinos etc and they were piping hot. As a lovely added bonus, there was a wonderful pianist playing, which we both thoroughly enjoyed. We stayed for about three hours, never feeling rushed at all, in fact quite the opposite we were told to 'relax and enjoy' which we did. We also had the 'signature' cocktail, which was a lovely touch too. I would absolutely recommend this experience. One of the best afternoon tea experiences I have had. Thank you Everglades Hotel, I hope to be back again soon to do it all again! Helen

We went as a party of 6 for afternoon tea over Easter costing £150. We had a few egg sandwiches and ham and pickle sandwiches some on white bread. We had to ask 3 times for cream and jam for the scones. The sweet treats were rocky roads and shortbread which had to be shared as there wasn’t one each. We were then presented with pink cream squirted into miniature teacups and told it was mousse. There were large slices of what looked like a fruit loaf and some slices of lemon cake. The quantity of food was enough for 4 but far short for 6. It was an absolute disgrace and most definitely not worth the huge amount we paid. The cost of the food presented would not have been more than £20. Don’t go near this hotel for afternoon tea.

This was a Birthday treat and apart from the company it was disappointing. The Derry Girls afternoon tea is £30 per head, we had two finger sandwiches, one was egg and the other was crisps each, a sausage roll in a burger, a mini cream horn, we were supposed to get a cone of chips, but got a small dessert dish which amounted to about 6 chips each. The scone was normal size and delicious 😋 it was the best part of the afternoon tea. Two very thin slices of lemon cake, two fruit loaf slices and two chocolate slices, a cookie 🍪 had been broken into quarters and we got two of the quarters ( I thought this was a joke and very unprofessional). You could have as much tea and coffee as you liked. At the end we were given a Mocktail each. Personal I would never book another, I’ve had afternoon tea at another hotel in the city which was far superior and only cost £17 per head. I would have only given 2 stars but gave an extra star because the staff were very polite.

Took my daughter & her 2 friends here for her birthday. She’s a big Derry Girl’s fan. We were well impressed with the food, and even better service. Lovely staff. Plenty of food & got to take leftovers home. Staff went over & above to make sure my daughter had a great birthday, & they even let her play the piano before she left. Kids were half price which was great. Highly recommend.

I went to the Everglades Hotel in Derry last Sunday for afternoon tea with seven other ladies. The experience was brilliant from we arrived until we left. We were there four and a half hours. When we arrived we were seated and told to stay as long as we liked as this was our table for the evening. The food was excellent and plenty of it. Yea or coffee was served in abundance and more tea and coffee was served throughout our stay. Well worth the money spent and I would highly recommend Everglades for afternoon tea . The staff were so friendly and couldn't do enough for us. Thanks very much for a very enjoyable evening.

very poor afternoon tea 2 trays between 8 people and half the menu missing didnt think there was enough food for 8 people and wasnt until got home and looked up the menu saw that half the menu wasnt served no sandwiches no banana cake no biscuits for the lemon mousse no lemon drizzle cake very good service and friendly staff

I went with 3 friends for a Festive Afternoon Tea. The setting was lovely - big comfy sofas in a lovely spacious lounge. The tea isn't cheap at £26 per person. The sandwiches were good, very good and so were the homemade scones. I say this because everything else was disappointing. Am I naive in assuming that the cakes would all be homemade? The menu described the cakes as being homemade, so is it unreasonable to assume that they actually would be?? There were Shop bought christmas cake slices and chocolate mini rolls or should I say 'yule logs', shop bought biscuits and lemon cake. If the chocolate truffles were homemade they were a very good imitation of shop bought ones. There was no trifle and we were not offered or given any mulled wine. We were given a £3 reduction for not having been given any. Sorry guys, the company was good, the setting was nice but the tea was a disgrace. We should have complained, but I'm a typical Derry person who doesn't want to ruffle any feathers by ever complaining about anything - when will I learn! I wish I was Grace Dent as she would have spoken her mind and written a funny and entertaining review for her readers. If this sounds like a moan and a rant, can l just say in my defence that i usually write very positive reviews.

What a special treat - staff made us feel very welcome from the moment we came in. They advised that we were welcome to stay as long as we wanted, have as much tea/coffee as we needed and that there were take home boxes if we wanted to take some away. The atmosphere was so relaxing with some beautiful music being played on the piano (Saturday). As it was a special treat for my Mum the staff went out of their way to make it memorable, thank you .

I visited the Everglades with my mum and sisters for afternoon tea. It was excellent - I could not recommend it highly enough! Endless pots of tea, loads of sandwiches, scones and treats. It all tasted as good as it looked! The staff were excellent too. From the staff who sat in reception to all the staff who helped out - they were so helpful. We were greated by Finn and the service we received from him from start to finish was first class! Such a gentleman! To top it off, there was someone playing the piano all afternoon while we were there. Her choice of music was fab! It was such a pleasant afternoon- definitely the best afternoon tea I’ve ever been to!!! I will definitely be back. Well done to all at the Everglades!

We had an amazing one night stay at the Everglades hotel with afternoon tea on Saturday 19th May. I honestly could not rate this hotel highly enough. From the moment we checked in we received 5 Star service and the staff just could not do...

What a wonderful way to spend an afternoon with my mummy. This was our second visit for afternoon tea and we were once again delighted with the delicious food, lovely surroundings and the attentiveness of the staff. I would highly recommend you give it a...

Was given the Afternoon Tea experience at The Everglades as a Christmas Gift. It was wonderful from start to finish. Very relaxed surroundings and attentive staff. Such a wonderful spread we had. All kinds of everything from sandwiches to scones desserts and gorgeous little treats...

We had afternoon tea here today and it was exceptional. The staff were friendly and helpful and always on hand. The food itself was delicious. Our group had specific dietry requirements and it wasn't a problem. Lovely hotel and lovely atmosphere, we had the table...

fantastic afternoon tea. being of the twilight years, afternoon teas are more common to us nowadays, but this hotel beats anything we have ever had before. such variety and quantity and left overs to take home beautifully boxed. fabulous.

I have done lots of afternoon teas and this one is the biggest. It isn't very quaint or fancy, but it's delicious and you get your money's worth!

Came here recently with two friends for afternoon tea to celebrate finishing our exams. This was my third time here for afternoon tea, the first time as a couple, the second as a four and this time as a third. I prefer more than two...

What can I say... The afternoon tea experience here was fantastic. Staff where so helpful and attentive. The food was delicious, we had to take loads home. You definitely get what you pay for if not more. We will definitely have to visit again. Loved...

Couldn't recommend the Everglades enough. From start to finish everything was perfect. Endless tea/ coffee as well as more food than we could manage. They even went above and beyond in helping me keep the surprise from my friend. Allowing me in hours before we...

We visited Everglades on the 13th feb ( a xmas pressie from family) from we arrived we were looked after by duty manager Katie herself and all staff were very attentive from start to finish such a selection of sandwiches, pastries and bread have to...

Lovely atmosphere, very good service and very comfortable. Unfortunately the afternoon tea wasn't great for vegetarians even though when booking our dietary requirements were advised. All the sandwiches were mixed in together and the selection for vegetarians was egg and cheese and tomato and not...

We visited for Afternoon tea and was definitely not disappointed! A lovely roaring fire, live piano and absolutely delicious treats. Plenty of tea top ups and even a takeaway box for all the food we couldn't possibly eat at once! Would absolutely recommend this place!

From the minute we walked through the door, we were spoiled. Our order of tea or coffee was brought to us right away, with a lovely selection of sandwiches, scones and cakes that included a little ramekin dish with a portion of Christmas pudding. Butter...

A beautifully set table for afternoon tea with a delicious selection of sandwiches, tray bakes and a fab trifle to finish and as much Tea or Coffee as you could drink. It was lovely sitting in the big sitting room type area with lovely purple...

If you want a bit of luxury or just to treat yourself right then get booked in for afternoon tea at the everglades. The food was absolutely amazing and there was more than enogh for my three hungry kids lol. A must if you visit...

What a mouth watering selection of sandwiches, scones, pastries & assorted treats with unlimited tea or coffee. Well worth an indulgant afternoon catching up with friends in a reserved seating arrangement. The staff are excellent & met our every need. A must do experience &...

So back today Sunday the 18th for my friends baby shower I've been a for few times and been amazing everytime! I'm a bit of a high tea fanatic and have been to few other hotels etc including the galgorm and urs beats them all...

After a long trek around the city walls we headed back to the hotel for some coffee and scones. Although the scones and coffee were fantastic, the service was very very slow. At one point we actually joked that perhaps they were making them from...

Excellent afternoon tea comfortable relaxing surroundings, excellent food excellent service. Very relaxing sandwiches fresh and very good assortment. Scones light and tasty. Beautiful pastries.

Has a nice afternoon tea here with prosecco with my friend. It was all presented very nicely and there was a huge amount of food for 2 people. Fortunately they box up whats left for you to take home. Sandwiches were the best part scones...

From the moment we arrived, till the moment we left, we were made to feel like valued guests. Finnian, our waiter, took wonderful care of us. The food was excellent, so much and so tasty! Will def be back again.

Great way to relax and indulge in excellent food! Staff could not do enough to help you. Will be definately returning!

Just back from Afternoon tea with family for my sister's Baby Shower. There was 9 of us and from the minute we booked we received a fantastic service. The food/cakes/tea was fabulous and there was so much that we all took some home. Our waiter...

great,great way to spend an afternoon,what a treat,not only is the food fantastic but the luxurious lounge is perfect and complemented by excellent service,no need to ask for teapot to be refilled, its there before you ask.what an afternoon.

Afternoon tea was just a delight. The ambiance was just devine, staff are very helpful and couldn't do more for you. The pianist in the foyer - Aiden was just a delight to listen to and made it all the more awe. Definitely will be...

Had afternoon tea today, the relaxed ambiance was delightful.The staff were very attentive, they are such a credit to the Everglades. My friend & I throughly enjoyed all the food, washed down with numerous cups of tea. They cater for coeliacs, which was brilliant for...

The ambiance was the clincher here if wasn't the soothing music from Frank Sinatra it has to be the pleasant staff and good food at fair price all this close to my B&B

Best Sunday Carvery. Starters were excellent, Carvery was excellent, Deserts were excellent and the music on the Grand Piano by a young boy was so good we sat for 3 hours listening to music played without any music sheets. The suroundings and the service from...

Went for afternoon tea today with my family. We all really enjoyed the range of sandwiches, scones and cakes which were beautifully presented and there was no issue at all with accommodating our dietary requirements. What particularly stood out for us was the fantastic service...

What a day, what a display, the staff first class second to none 10 out of 10 Value for money. First class.

Beautiful tea and cakes with friends in a relaxed and beautiful enviornment. Only 2 miles from the city centre so perfect for a get together with family and friends x

this was amazing experience, The food was beautifully presented and was worth the trip up to northern Ireland. As a Australian we could feel the love in our meals. well done chef. I would give 10 out of 10

For a 4 star hotel I would expect a lot more for afternoon tea. Poor selection of sandwiches which weren't exactly fresh, some scones, fruit bread, profiteroles & fairy cakes. Staff served us initially but were not very attentive throughout our visit. On a hot...

Have been a number of times. Beautiful delicate cakes and scones, strawberry jam, cream, petit fours and minute sandwiches. Staff are friendly and attentive, relaxing atmosphere especially when there is a pianist. would strongly recommend for a delightful afternoon treat.

Been here on mothers day this year, was a lovely treat, comfortable seating area, lovely selection of treats served, courteous staff, plenty of hot Tea.

My husband and I treated ourselves to afternoon tea sunday at 4 there were a number of others doing similar. It was just beautiful the surroundings relaxing and cosy and the attentiveness of Finnian who looked after us was just wonderul, nothing was a bother...

I recently had afternoon tea at the Everglades with my sister and niece, what a delightful experience. Relaxing surroundings, excellent selection of sandwiches, scones and cakes plus a glass of prosecco topped with the best service I have experienced for a long time. Finian, our...

This is an experience in itself. If you haven't had the chance to have afternoon tea then highly recommend it. It was by chance that we had planned it around Halloween. The table was beautiful set and very posh. It was very relaxing in lovely...

Had Afternoon Tea for 3 in the Everglades Hotel and it was beautiful. Very well presented and lots to eat. The food was very fresh and was beautiful. Best afternoon tea I've ever had and staff were very helpful and friendly.