Based on 275 opinions finded in 1 websites
Based on 275 opinions finded in 1 websites
Nº 683 in 857 in Aberdeen City
Opinions
Good service even at late times. Bathroom is clean, but there is a bit of an unpleasant smell in the room. Furnishings are old fashioned and should be renovated. But for the price everything is okay.
Fabian Eisenhardt . 2024-10-07
MORE AT Google
Rooms old fashioned. Stale smell. Staff were lovely and very helpful. Location is great..
Michelle Dunnill (Shell) . 2024-10-04
MORE AT Google
I'm a bit skeptical when checking Google review about this place. However, when I arrive, everything is so good. The location is super close to main train station, bus station. The hotel might look old and need some improvement, but overall I can say it's great to stay for short days (for me it's 2 night). The bed is super comfy and clean. The toilet also clean, water flow is strong, that's all I need. They clean the room daily. When check-in, you should call the number on the door cuz somehow the doorbell did not work. Wifi connection stable, basic items like big TV screen, kettle and cups available. Small desk and chair for working with laptop. The hotel is on the main road, so it may be a bit noisy at night (people hang out at the pub), if you're light sleeper, be prepare.
Rainbow Star . 2024-09-30
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3 stars cause of location and the bathroom was nice and refurbished. The room itself however is extremely dated and run down, 0 atmosphere or decoration on the walls, not even a mirror. The hotel is kinda creepy and old school, but okay for a night's stay if you're not too fussy and want something cheaper in a good location. Reception is basically non existing. You need to ring a bell upon arrival, but after ringing 3x we had to phone someone to let us in.
Sandor Paku . 2024-09-22
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A very very basic hotel; literally somewhere to sleep. It was clean and felt safe, but quite rough/well loved around the edges. I'm glad I wasn't there in winter though, as the window was very draughty.
Jen . 2024-09-21
MORE AT Google
Super convenient location, right in front of the station, five minutes from the Great Maritime Museum, only ten minutes from Union Street and other major streets, and just opposite the 727 to the airport. The only problem is that there is no elevator and you have to carry your luggage up and down the stairs. And the house numbers are complicated.
李金鈴 . 2024-09-01
MORE AT Google
Very very dirty room. Dust everywhere. The carpet was very dirty, walls with cracks, holes, scratches, and marks, bad smell in the room (very likely from mold), dust everywhere, windows were old and not insulated, very cold during the night. Pictures on booking and other website does not reflect the real status of the rooms and the building. No wi fi at all. Reception was often closed and very rarely with someone at the reception. I had to either make phone calls to the provided number to ask for assistance. I had to do an early check-out (stayed 2 out of 6 nights) because the room was in a very bad condition.
Ivan Camponogara . 2024-09-01
MORE AT Google
Absolutely inhabitable. This hotel is a scam. Avoid at all cost. The rooms are prison cells with no windows and ventilation. Dodgy quests and staff is rude when trying to solve the issue. I have no idea how this is allowed in UK and there is no law to have a minimum standard.
Krystian Ciesielski . 2024-08-25
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The hotel is great, comfortable bed, tv with lots of Choice. I find a lot of tv Chanel’s don’t work when I go for hotel, this tv was working with every Chanel. The room was clean and fresh with complimentary coffee and tea available. My stay was what I’d expect and the only thing I can put my finger on that I think could be improved is that reception is closed quite early. I went down to get some information and was surprised to find it closed. This didn’t affect my experience too much though and I would definitely use the hotel again.
Anthony Rowlands . 2024-08-24
MORE AT Google
Near railway station but no lifts Room was comfortable
Dave Orr . 2024-08-08
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Apart from the city location, the room stay and service was bad. Avoid this hotel. My son was pricked by a sewing needle pin and we complained to the manager. Instead of apologizing and admitting their fault or giving us compensation, he had the audacity to accuse us of bringing the needle and purposely dropping it on the carpet. We even showed him another needle hanging on the curtain which he didn’t take responsibility for and said that we purposely put it there, furthermore we showed him the bloody image of the foot which he proceeded to reject the idea that it was from the needle pin. The audacity to not accept their mistake is unparalleled and out of this world. We were on the 3rd floor - so this is not for anyone who has heavy luggages due to the lack of lift . The tv was not working properly also.
Ron . 2024-07-09
MORE AT Google
Very good price very helpful staff easy distance from both bus and train station my room was basic but clean and bed extremely comfortable got a great night's sleep shower amazing will happily be booking again when next in this area
Maxine Richards . 2024-07-09
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Across from train station. Easy walk. No lifts but lovely employee carried our large bags up. Rooms clean. Security keypad at door. No lobby but large rooms.
patricia austin . 2024-05-29
MORE AT Google
Do not allow single women to stay in this hotel. They are not safe and the hotel employs cleaners who touch guests inappropriately. They have been reported to the police. When incident reported to the front desk, they asked it not be reported to the police, as it would make them look bad.
Charlotte Ford . 2024-05-25
MORE AT Google
We both stayed here for two nights. Location is great. And the staff is nice too. The house itself is very noisy. When we arrived we only found a set of towels on the bed, but they were still delivered. What was extremely annoying was that the toilet ran water every two minutes. Also at night! The heating didn't work either. There is no elevator in the house, we were “lucky” and only had to go to the first floor with our large luggage. We found a parking space a 5-minute walk away for 11pf for 24 hours.
Miriam . 2024-05-24
MORE AT Google
I stayed at Aberdeen House Hotel for one night, securing the booking through Agoda for the best deal. The experience was exceptional. Despite booking a single room, I was pleasantly surprised with a double bed and an ensuite toilet. The room was impeccably neat. The staff went above and beyond, facilitating an early check-in at 12 pm, well ahead of the standard 3 pm time. Additionally, they graciously stored my luggage without any extra charges. Special commendation is due for the exemplary service provided by staff members Anu, Raj, and another unnamed girl. The location of the hotel is ideal, situated just opposite the bus station and conveniently positioned at the heart of Aberdeen city, making every other place easily accessible. The room also featured complimentary tea and coffee, enhancing the overall positive experience.
Anjaly Gopan . 2024-02-05
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Hotel room sizes are ridiculous, in a single room and there is no where even to place my luggage. Is there no regulations to a minimum size of a hotel room in the UK. I'm going to Aberdeen city health and safety. Room 208 absolute crazy. I've been put in a cupboard. AVOID
Steven Main . 2024-01-06
MORE AT Google
Amazing service, the receptionist was absolutely lovely and helped us out when we were in a pinch due to cancelled busses. Room was clean and cozy, only issue being that the bathroom door didn't lock properly. Great value for money, would definitely come again.
Struan Fuller . 2023-12-28
MORE AT Google
Wouldn't go back bes sheets looked like they have not been changed in years there was marks on the carpet and on the roof and right next to a pub
football XL 19 . 2023-12-10
MORE AT Google
unpleasant, unfriendly and unprofessional staff refusing to give a legitimate refund for a cancelled booking ……this is not a hotel ……its a grimy set of rooms run by dubious characters ……the company is not even registered at companies house ……AVOID THIS DECAYING BUILDING offering cheap rooms run by staff of dubious dubious origin
ANGUS MACLEOD . 2023-12-08
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Me and my partner went to Franky and Benny's for breakfast (as we usually do on a Sunday) to find the menu had changed. The Breakfast wraps had been removed, which in my opinion is the only thing worth having. The new 'brunch' menu was underwhelming. The staff couldn't be less interested and the service was extremely slow even though there wasn't many people in the restaurant. We both ordered the NYC breakfast for £11.45. I can't eat eggs so asked for them to be removed, I wasn't offered an alternative. There was no bacon left so they substituted for a second patty. I asked for the chilli sauce that they usually serve and the man didn't understand and said 'We don't do that, we only have the sauces on the table' which is not true as I had the chilli sauce with the wrap each time. My partner asked for the breakfast upgrade to make it a large, we both had the same thing on our plate (apart from his had eggs). They still had the cheek to try charge us £14.95 for his breakfast, which we refused and it was amended. The reasoning was 'the kitchen got confused as we had no bacon'. Which is a joke. I have attached a photo on my breakfast for £11.45 which was an abomination. I wouldn't even have paid £7 for it given the choice. We definitely will NOT be returning.
166 Opinions
Been going there for 5 years. Never had a bad experience with food or staff. I feel welcomed every time I go. The location is lovely, right next to the Winter gardens, inside Duthie park.
13 Opinions
Staff seemed lovely, very frustrated to pay for my food then be told they have undercharged me then after receiving my order tried to charge for 2 sauce instead of one as I had asked for this at beginning, at this point I walk out as very poor service only to find out once I got home the chips were undercooked, what a waste money