9th Kitchen in Birmingham

the food arrived minus rice. I called back and was told a driver was not available to drop the rice off. The lady on the phone expected me not to have the rice . The rice was an accompiament so required it. She admitted not checking the order but then charged me for her mistake. I had to wait for the rice and put the main dish in the microwave. Won't be using again, been using this establishment for 30 years and was a delivery driver over 20 years ago for the old owners. Very disappointed

Ordered using Uber eats, had curry rice and chips, the curry was very odd, looked like Tomatoe soup, strange colour for a Chinese curry and no taste. However the rice was very good. Don’t think I will have a curry from here again unless they the curry improves

Lovely food. Staff are really helpful.

Ordered king prawn fried rice as I don't eat chicken. They sent chicken fried rice delivered around 11pm. I called to rectify they was closed this was on a Tuesday. On Wednesdays they closed so I decided to call next time. (A week later) the stupid lady on reception then refused to fix what had gone wrong. Stating I should have called earlier when I already stated I have Chinese once a week. Wouldn't use here again terrible customer services.

I had a beef curry and fried rice for £7.40. Curry was good, beef okay, and fried rice not so good. I would have had a small bag of prawn crackers, but wasn't prepared to pay £1.80. I would use again and avoid fried rice.

Really good food we dont have any complain we always order from here Big portions and not very salty

Take-away so can't really judge atmosphere however the food was very good tbf...knocked 1 point off due to the curry sauce was not quite the best & a strange colour but otherwise v good

Terrible service order completely wrong

One of the best Chinese takeaways I've ever had been going here for years!

I normally pick my food up as its less than a 5 minute drive, had such a long day decided to get delivery which was such a mistake food came cold and took over 1 1/2 hours which is unacceptable when I could walk there in 3 mins! Second time this has happened highly doubt I will be using this chinese again!

DO NOT ORDER FROM HERE SERVICE IS JOKE DELIVERY DRIVER IS DISGUSTING 🤢 SHOULD BE SHUT DOWN

I was eating my rice and I found a piece of metal when I was about a quarter way through eating

I ordered from here it came very quickly, but the food was shocking didn’t enjoy it one bit and felt sick after eating. Would not recommend going here and especially not having delivery, it was awful didn’t eat it waste of money

Love their food. Bit upset that I had to send my missus there to collect after saying they had no drivers yet there was one picking two orders up while she was waiting there (and also left one order in the car while waiting which would explain why chips are always warm and not hot)

Quick service and very friendly staff

I love curry chicken or pork and mushroom and egg fried rice

I have odered late night delivery in this place but thought i will be desapointed because of some bad review but to br honest Food was delicious and the lady was very polite on the phone

Order tonight the best Chinese in uk

Our regular go to pizza take out. We love the variety of lovely pizzas from this place, and are always happy customers. Great selection and delivery is always on time or early. Would recommend of you're looking for a more authentic pizza treat!

Ok food some of them is good and some not to bad

Nicest takeaway in that area that I've found. Wish they'd diversify a little and offer some genuine Chinese dishes.

Staff are helpful and polite food is fast if you collect and thay remember your order thanks 9th kitchen

Having moved into the area, we have tried many Chinese places and this is one of our top local ones. The food is tasty and always hot and of a high standard

The lady on the phone was awfully rude to me. She took the order wrong and blamed it on me when I called back. The delivery driver had no respect when giving the food. Never ever order this takeaway again! If I could rate this zero stars, I definitely would give it. Very bad service 👎🏼

These guys just do great food. They always have.That's why they have awards.

Horrible costumer service really rude to the costumers

So rude lady serving! Definitely nit her buissnes and she doesn't care. Asked for a soup, menu says £3. Could not pay by card so I went to get cash from the car. I came back and she says it's £3.20 menu says £3. She was so so rude. Never again

After friend's recommendation, finally we been to the 9th kitchen. It is fabulous place, the lady was so so friendly and the food was so amazing, taste wonderful, Also the price is acceptable!!! definitely will get more friends over as you don't allow to miss the 9th kitchen lol.

My local FB neighborhood group had a thread asking for recommendations for a good Chinese takeout. This place was mentioned so many times. It is not even in our post code area like others that came up. The food is the best Chinese myself and partner had ever had. The customer service was as good as the food. The lady helped choose the perfect dish to go with what I had chosen.

I used to be a regular to this takeaway but since moving our of the area in 2019, i have had to settle with my local chinese takeaways. Unfortunately they dont compare. My partner was in the area late tonight and i asked her to pick me a 9th kitchen up. Had the same old regular order as i always do from chinese takeaways and my gee, i have missed this place soo much. Its got to be the best chinese takeaway around within miles and miles..thoroughly enjoyed it.

Nicely decorated and behind the counter staff were very friendly. Unfortunately the customer area was filled with delivery drivers shouting and complaining about having to deliver. This made for an uncomfortable atmosphere. The wait for food wasn't very long but I think that was reflected in the taste. Hot and sour soup only tasted of vinegar and little else but the char sui chow mein didn't have any flavour at all. The noodles tasted like they were boiled and had nothing added, no soy sauce or msg or anything else that could add flavour. Very disappointing and I definitely wouldn't go back.

Everything I order with them, the food comes hot and very tasty, I've just ordered again.

Picked an order up for collection, food was missing, when I got home and realised with the take away I phoned up and the woman was very rude on the phone.

Delicious food, great price. Would definitely recommend to the family and friends

Not good.!! Was supposed to be curry but tasted more like sweet n sour and was watery. I had a special curry and it was definitely not. Hardly any meat, it was just mostly sauce, onions and mushrooms. The little amount of beef that was there was like leather, the chicken was ok, the pork was tough and not to forget the ‘two’ prawns.. 🙄 The fried rice was tasteless rubbish; stodgy and looked more like risotto; tbh I can cook better myself. 🤷🏻‍♂️ For £9.60 it was a waste of time and money. Never again.!!

This is a very popular Chinese. We have been using this for many years. It can be very busy at times but it's worth the wait . They also deliver which is a bonus. There is ample parking on the front of the shop which is access by the one way service road with the entrance being in Sheldon heath Rd

Used this restaurant for a few years now. It has slowly been going down hill the last few months but decided to give it one last try. I wished I hadn’t bothered. No taste or flavour in the chicken and very greasy. Noodles were just like water and no flavour at all. Fried rice no seasoning and very bland and tasteless. Phoned to complain and fist got told they don’t speak English!! Very convenient. I won’t be using this place again as work hard for my money and would like to look forward to a decent meal and not a plate of tasteless mush😡

Still a poor takeaway even after years apart from 1st order... the bloke is so rude I have no idea how he makes a living. Food wrong again, for comedy value alone I suppose it made up for the terrible curry. Against my wishes we ordered from here and at least I was proved right about the 1st time I ordered years ago. Avoid like the plague there is so many chinise places around the area ... go to one of them

Absolutely disgusted that I had to place a star to make a comment , I was disgusted with the service !! Me and my partner waited over an hour for delivery , to receive cold food with frozen hard peas . My partner phoned the 9th kitchen to let them know……. To get a response of rudeness and an accusation of lying !! AWARD WINNING MY ARSE btw food as been thrown away , wouldn’t want to heat or eat it Thanks for 1 treat when we have worked dammed hard all week we really appreciate it !!

What a waste of time and money ordered my food over a hour ago and it was cold and my partners food had Frozen peas in

Good food, good price, quick to ready our order.

Ordered 2 hours ago. It still isn’t here. Had half a tub of Pringles. Went for a rogue order as well of char sui pork in hoisin sauce which at a 3/5 rated just eat Chinese is risky enough as it is. Pray for me guys

Food was poor had to wait 20mins longer than they said not as good as I got told it would be

Best Chinese in Sheldon great people

Busy, but it was Xmas Eve! Lovely food, ready on time.

Food is always hot on delivery. Food is always tasty! Would highly recommend

A lovely Chinese, always fresh, hot and tasty when ordering, staff are always pleasant and polite. Best chinese in my opinion in the area.

Ordered food it came an hour late ( took 2 hours total ) once food had arrived it was cold and order was wrong with food missing, after calling the Chinese for over an hour no refund was issued and they would not resolve the issue, I will definitely not be ordering from them again and would recommend the same to anyone else thinking about ordering from them.

Very quick at providing the food. But Food average!

Great delivery service! But Food tasteless ordered salt/pepper wings no taste no chilies bland and greasy deep fried nothing. Shame as some weeks great wings other weeks just bang the order out as fast as possible sod it! Won’t order again!

The food is absolutely disgusting! It clearly wasn’t fresh and tasted and looked like it had been reheated a few times. The staff are extremely rude and told me that’s the way their food is. I used to order from here all the time and the food was actually fresh, but not now. Never again.

I do love this place, the food is always nice and actually has flavour. The prices are very reasonable too. Out of the three Chinese takeaway in the immediate area this is the best overall.

We order from here now around 4 time always been delivered in good time hot and tasted great. We all love the curry sauce never tasted it like that with other Chinese we have definitely found our new favourite take out keep up the great work

Order came early :).delivery guy was very pleasent also came in his mask ans gloves .unfortuently the chicken curry was chewy .i also ordered spring rolls .which was not identified online with having meat in them i found 4 different types so unfortuently i had to throw them away which was a waste .i rang up and was told there was 2 different ones online one meant and one veg.however the ones i ordered did not say meat or veg if this was labled more clearier then the customer would no what they are recieving .i have been ordering from you guys over the years from diffenet addresses i have lived at and tonight i was very disappointed .however thank you for delievering.

Awful awful awful just had singapore fried rice with curry sauce and salt and pepper chicken. Bland watery and zero flavour. Called to ask why the singapore rice had no spice and the owner was rude and abrupt.. wont order again

First-class food can highly recommend the set price menu sweet and sour chicken with fried rice, chips and a sauce for less than £6 wow

Horrible.. Curry sauce orange n lots veg more than noodles n chicken in chow mein.. Never goin again

Ordered food at 630 still not come at 815 phone up all thay say it on way when it's not

Very quick and great tasting food have been going for many years

Yo solo para comer de hace años. Me llevé algo para escuchar y fue bastante malo. El color del curry era muy desagradable y no sabía a ningún curry shop curry que he tenido. El pato tenía un 50% de grasa y la parte de carne realmente era muy pobre. También el arroz estaba duro.Definitivamente no volvería a escuchar.

Very good food. Reliable delivery

Aunque mi pedido de esta noche era temprano. Le faltaba una parte del pedido y varios artículos estaban poco cocidos.Después de hablar con el restaurante para tratar de resolver esto, dijeron que los artículos estaban completamente cocinados y todos entregados. Lo cual es incorrecto. Recibí una actitud del administrador de llamadas en el restaurante, que insistió en hablar en su idioma nativo e insinuó que le había mentido.He recibido un buen servicio al cliente de Just Eat, en relación con el pedido que ha reembolsado el costo del artículo faltante y está investigando la comida poco cocinada.He recibido recomendaciones de otros que indican que la comida ha sido buena. Aunque por nuestra experiencia no puedo estar de acuerdo. Muy desagradable y poco profesional, con alimentos no aptos para el consumo humano. No me impresionó. Definitivamente no volveré a ordenar desde este establecimiento.

Although my Order tonight was early. It was missing a part of the order and multiple items were considerably undercooked. After speaking to the restaurant to try and resolve this they said the items were fully cooked and all delivered. Which is incorrect. I received attitude from the call handler at the restaurant, who persisted to speak in his native language and implied i had lied to him. I have recieved Good Customer service from Just Eat, in relation to the order who have refunded the cost of the missing item and are investigating the undercooked food. I have recieved recommendations from others that state the food has been good. Although from our experience i cannot agree. Very Unpleasant and unprofessional, with food not fit for human consumption. Not impressed. I will definitely not be ordering from this establishment again.

Great food, good service, only issue is that some of the plastic tubs are sharp. I've cut myself deeply on them many times.

Service was grumpy and food isnt upto the its potential. Canned drinks are expensive and not legally the uk version to sell on site. Overall not a great! They should be giving better service and food quality.

Every bit of meat was like jelly, no taste and no texture. By far the worst Chinese we have ever had. £36 in the bin. My six year old child even refused to eat the chips, rice and curry sauce in a tray. Our mouths feel coated in slime, what a waste. Never again, it’s actually put us all off Chinese for food

Management of food safety graded as Major improvement necessary Cleanliness and condition of facilities and building graded as Improvement Necessary Food handling graded as Satisfactory

Food is good but not as good as when we first went, I agree about the lad on the desk he is very rude and has no charisma.

Never again wasted 36 pound food very cold chicken didn't taste right

Poor food very poor food gone down hill

Reason for 1 star is not the quality of the food because the food is 9 out of 10 for me but 9th Kitchen either needs to get rid of the lad on the phone or give him major PR/Customer Services training. I work front line and I would have been sacked for demeanor or the phone delivery he possesses. Sort him out...!!!!

Went in ordered 2 Curry's rice andd chips got home 2 rice's no chips stupid , curry is dirty and the windows on the front of shop need a good clean

Great food, fast delivery, thanks Max's

Fast and efficient service. Very good food.

Lovely food collect or have it delivered

We enjoyed the takeaway very nice and tasty the young lady was very helpful and friendly and very polite

Seriously don't bother.First and last time.

Así que hice un pedido para entrega a domicilio a las 11. 25. . . Dice que no cierra hasta las 12. . tomaron mi pedido y dijeron que sería a más tardar 30 minutos y nunca apareció. . . Creo que es impactante. Si no vas a entregar por qué llevar el pedido. No los usaré de nuevo y no calificaría estrellas si pudiera

Absolutely TERRIBLE service ! Took well over 10 attempts to explain we wanted a dairy free noodle mushroom chowmein before they understood. An hour later we rang to ask for the whereabouts of our order to be just hung up on. An hour a HALF later we had rang to cancel and the lady was pretending she couldn't hear us. It finally turned up over an hour and a half later but we had already cooked our own food in this time. Complete waste of time !!!!!!!!!!!!!

Food delivery was 55mins early. Not good when you have guests coming. Restaurant was not interested when I called them to complain!

Food quite tasteless . 4 pound 30 delivery charge. Won't use again even customer service is poor when you place your order .

The bbq spare ribs in bbq sauce are unbelievable

Cuando no llega todo su pedido, arruina toda la experiencia, el hecho de que comer solo ofrezca un crédito por cualquier cosa que no sea un pago en efectivo, cuando paga en efectivo contra entrega apenas resuelve nada, especialmente cuando el artículo faltante es parte integral de la comida. . . . muy pobre. . . . . .

Always have a great meal from here. Staff are friendly and food comes quickly. Would definitely recommend

I am disappointed and discussed the first time i order from yourself and spend nearly £30 and how the duck curry was fatty and ordered a1.5L bottle off pop Pepsi n received 1.25L bottle of coke and get charged 2.50 for the smaller bottle and the man on the phone says you can't buy 1.5L anywhere at all never been so insulted in my life aswel to find hair in my chow main and only thing was nice about this order was the prawn crackers and I will be telling everyone I know not to order from here it's vile and rip off

Brilliant food Brilliant staff Food always on time Salt and pepper chicken wings was free and taste delicious

Fantastic service Best food i ever had in my live

Brilliant communication fantastic food Food delivered quicker than i thought that what fast food should be. I also so got free salt and pepper chicken wings that taste very nice

I used to use this place occasionally for home delivery, however I do not anymore. The last time I ordered from them they delivered the food in the time frame promised but when I open the chicken chow mein there was an overwhelming smell of 'off' chicken and it looked a strange colour.

They have the best vegetable spring rolls I've ever eaten! They're my go-to place for them now, so I don't bother ordering spring rolls from anywhere else!

Utilice siempre este para llevar, la comida es excelente. Por lejos la mejor comida china para llevar alrededor. Sin embargo, cuando la colocación y orden de entrega por teléfono el tipo parece ser bastante desagradable. Sí puedo aquí huff y cada vez que pregunte a esponja hacer un pago con tarjeta, que no es tan a menudo. Sé que puede tomar 30 segundos para ir, pero el dinero es dinero y sus clientes no deberían sentir manipulado que a pagar en efectivo. Ya cobran £1. 30 para la entrega. Un cliente debe pagar lo que ellos quieren. Alimentos de excelente pero quien corriendo este sitio necesita para solucionar el joven en la recepción. Él te puede costar de clientes si este persiste. Estoy dando este lugar una amplia nacimiento de pocos meses por este motivo.

Wanted home delivery but because road was closed said they wouldn't do it. Disgusting as they just lost a big order from a 1st time customer. With attitudes like that I'm surprised they have any customers.

Good yummy food. Reasonably priced, never found myself waiting too long for an order and have ordered a few times. Always pay attention to notes added to orders and haven't had any issues at all. Good fair takeaway

El pedido llegó casi una hora después de lo informado. Pollo obviamente cocinado, congelado en el microondas por lo que es más difícil que un bistec sobre cocinado. Bolas de pollo demasiado pequeñas para probar el pollo, solo trozos de carne baratos en cartílago. Rollitos de primavera estaban bien, pero no ordenará nuevamente debido a comida barata y tardanza. Mentir a los clientes nunca se olvida.

the last 3 meals ive had from here have been disgusting, im sorry to say no flavour curry , it was so bland i could not eat it , i am very disappointed with this Chinese never again will i order from here

Was recommended this takeaway by a friend.....got to say it was beautiful the food had a amazing taste to all that was ordered and a very good price also, would definitely use again....well done oth kitchen keep up the good work

More than reasonably priced, top class takeaway food and friendly staff into the bargain. Would recommend to anybody even if it means travelling a bit to get there, you won't be dissapointed.

Absolutely amazed at how awful this Chinese is. I wouldn't even give it one star if I had the option. First of all we got sent the wrong order, the customer service at this place is terrible. They refused to resend our original order, the food was cold, greasy and tasteless, there was only 4 pieces of chicken in the main dish and to top it off we found a jet black hair in the rice. All of the order ended up in the bin. I wouldn't even serve my dogs the food from here let alone my children. They refused to accept any fault and told us we had to contact just.eat.co.uk. Don't order from here you will only regret it.

I ordered for the first time. Food on point. Best Chinese that I have had in a long time. I will definitely order from you again.

Food is always amazing from here really nice and service is fast have tied most things on the menu and not found anything we don't like.