Ruby Cantonese and Chinese Take Away in Birmingham

Absolutely the worse Chinese we have ever ordered . Freezing cold chips and curry sauce l. The meals had no flavours all. Would give no stars if this was possible. Have not eaten here for years so ordered for the first time yesterday. Never again.

If I could rate it a 0 star I would, food was absolutely disgusting, I ordered a munchy box and it tasted like SALT, after paying £23 it was that salty it was burning my mouth then I found pieces of metal in my food, they admitted it was part of their scourer but wouldn’t give a full refund they wanted to give me 20% off my next order! they then said £5 refund as this happens at restaurants and that food is edible, they then offered a £10 refund I’m really upset and mad about this! DO NOT ORDER!

Worse Chinese food I ever tasted do not waste your money go elsewhere

First tried today (delivery), which food had good portion size, tastes good with reasonable price, will re-order😋

Good value and great quality food

Just don't need I say more, first time last time

10/10 We ordered the munch box with some crispy shredded beef. Arrived really quickly with a nice delivery driver (I put the wrong house number but he called and found me straight away). Food was amazing and piping hot! Never ordered from here before but this will now be the only Chinese we will be using! Thank you!

We’ve ordered from here for years. Never a bad meal and always great service

Great menu. Lovely tasty well cooked food. Cannot fault the service. Just think the shop is beginning to look dated and tired. Needs brightening up with a lick of paint.

Probably spend about £700 a year at Ruby, usually having delivery, I stopped on my way home to pick up a takeaway for one, as usual I paid on my bank card, about £11. The person behind counter told me they do not accept card payments under £ 15, he said he would allow it this time but in future it would need to be cash! Thanks Ruby, you have just lost a customer.

Delicious food, great service! Driver was polite and food was fresh

I collected the food and waited for 5 mins as it wasn't ready. Considering it had just been cooked, chips weren't hot, curry sauce was really lumpy and not alot of taste. I asked for plain chow mein and got onions and beansprouts in it and was utterly tasteless. The egg fried rice was OK. I will never be ordering again from here.

Have used this place for years, has sadly become very inconsistent recently, have stopped using it until things improve.

Poor takeaway set meal Late delivery had to call them then they delivered Food was lukewarm obviously been served a while before. Yuk sung lettuce brown at ends Not their usual standard Ruined ny 75thBirthday

Rice looked like it was warmed up in microwave as did the pot of curry sauce

Open 7 days a week. Food was very tasty. Would recommend.

Lived in Sutton most my life (I'm 30) and only just tried this place for the first time. Ordered the munchie box for £18 which also included egg fried rice (not in the photo) and it was incredible. Highly recommend.

Lived in Sutton most my life (I'm 30) and only just tried this place for the first time. Ordered the munchie box for £18 which also included egg fried rice (not in the photo) and it was incredible. Highly recommend!

Good food, only ordered vegetarian options. Great prawn and veg chow main with the salt and pepper chips! Would defo reccomend

AVOID!! I had made a complaint about my food having a black HAIR in it! When I rang the takeaway to complain they mentioned that the only way I could get a refund was to give the food back to them. I took the food back, having thrown away what was on my plate, the owner (arrogant guy cooking in the back), refused to give a refund as the containers had been touched. They would only offer a refund for one dish. Who in their right mind would want to eat the rest of the food knowing that there was a hair in it?! Terrible service and terrible food. The owner also needs to learn about customer service!

Normally excellent but today the chips seemed to be refried and inedible Lamb dish was a bit too fatty and chewy

I have used this takeaway for years and years. Food was excellent. I think there has been a change in ownership as the food is now terrible. Prawn balls in batter used to be light and crispy. Now they are not fresh. Clearly cooked before and then just refried . Hard and chewy and way too salty. Food has been of poor standard last few times I have ordered. Think I will have to try elsewhere for my takeaways. Such a shame.

Very Sorry too say, but had a takeaway on new years eve and it was dreadful beef in black bean greasy and soggy, cold chips say no more! Have been a regular customer but after this not too sure I'll come back again!

Had a delivery from this place,, ended up throwing it away,,beef curry can not explain what it was,,spare ribs just lumps of fat in a tasteless sauce,,worst I have ever had,,phoned to ask for my money back and was told it was edible,, absolutely discusted with the customer service,, never ever again,,if looking for a Chinese takeaway you need to avoid this place,,,

Really nice experience. Food was really nice. Chicken balls was massive and such a good value for money. The young boy who served us was lovely and polite. Would recommend.

Fantastic food, good services. Highly recommend！

Food good service a bit slow if you havent pre ordered

This was our regular takeaway until recently, found a huge thick black hair in my meal. I phoned to tell them and was asked what I wanted them to do about it! No apology! They brought me my replacement meal an hour and 10 minutes later after the rest of my family had finjshed their meals. Appalling customer service. Will not be using again.

Ordered a vegetable chow mein from the ruby, took a mouthful and tasted something hard and slimy resulting in it being spat out instantly. Checked what it was and I still don’t know - the pictures show what was found. Awful food and ruined my whole £40 meal, will never be ordering from here again.

Value for money great food one of the best in the area. Jimi

Fantastic food reasonably priced large portions ,been using the ruby for a year now and never had a bad meal I would say it's the best in the area. Mandy

I have never used this takeaway before but thought I would try it. I ordered a special chow mein which was ok until I ate the chicken! It was slimy and rubbery, totally disgusting. When I order a meal I expect top quality food like chicken breast, not PROCESSED CHICKEN. This has put me off Chinese food for good, do not order from this takeaway they are definitely not using good cuts of meat. Save your money.

Working in the area, first time trying this chinese and it was fantastic! Ordered online ready to pick up within 20 minutes. All food tasty and fresh would highly recommend 😁

Really nice take away and good service

First time we’ve ever ordered a Chinese take away and the last. Awful greasy food. King po chicken was just sliced and put in sauce A real disappointment

Food was surprisingly a half hour early and very fresh. Loved it. Got wings, crab and sweet corn soup,The duck which had crispy skin and very moist meat. Got special curry, fired rice and fires. Very good! Would get again for sure

Eaten from here many times over the years, never will again. Food is AWFUL! Chicken is weird and I don't even think it is chicken. Seriously concerned over the quality of their 'meat'. Chips burnt and hollow, look and taste like yesterday's chips warmed up. Phoned them to let them know and told that's how it's meant to be and they don't seem to care. I've never had a takeaway I can't eat before and never had one I've felt I needed to phone up and complain about. You expect the odd thing may be bad but this is seriously concerning. Avoid! Eat elsewhere.

The meal we ordered was very nice full of flavor and the free sides were a surprise the only thing was the bag of prawn crackers were on the small side we were told an hour for our meal but it was at our door in forty minutes

Been going for years only place I ever go .perfect.☝🏼👍👍👍👍👍

Ordered a meal for 8 of us, each one different. It was delivered on time, lovely and deliciously hot.

We found a thick black hair in the food & also on another previous occasion & have decided that in future we shall go elsewhere. We usually have a Takeway (or sit in) each week from a local Indian restaurant, who we've used for years, and NOT ONCE have we ever found a hair in their food. Not good enough. :(

Just got home from my 3rd 12 hour shift in the hospital, saving lives and too tired to cook so I ordered a meal and had the wrong thing delivered. I rang up and spoke to them nicely and explain I was sent the wrong order. They later came with the right order but the food was cold , big chunks of boil chicken and pork thrown in literally like from the freezer to the takeaway container. I started to eat and just been sick !!! Rang to say what have they sent me and why’s the rice cold and all I get was sorry won’t happen again.... Sorry ruby I’m very disappointed ☹️

This is a really nice Chinese takeaway but be warned you can wait up to two hours for delivery at busy times. That's the only negative point I can raise.

Just had chicken curry, worse I’ve ever had. Chicken tasted boiled and soggy with fatty skin on and curry was pale and tasteless. Won’t be ordering from there again!

If we decide to have a Chinese then this is the best place to go.

Sorry, just had a very poor meal from this takeaway. Cooked fresh from ordering in shop. Congealed food, poor quality and not too warm. Not good.

One of the best Chinese takeaways around

Thought the food wasn't too bad until I came across a thick, black hair coming out of the spring roll I was eating! The sight of it put me off the rest of my food and subsequently ever coming back to this takeaway!

Food was standard and the sesame prawn toast was not cooked all the way through..it was a bit gooey and tasted more like chicken.

We get a delivery from these guys, whenever we have a big family gathering. Fantastic food. Really good quality. The chilli beef is outstanding.

Waited over an hour and 40 mins for food to be swimming in grease and condensation.. stone cold and soggy.. chicken was dry and chewy ended up throwing it all in bin as it was inedible. Black hair in bottom of chips.. refused refund what a waste of 50 pound! Will never order from here again

Ok food, had beef curry not that good rest of family had chicken chow main . We all said we have had better . Don’t think we will order again.

Only visited Ruby as our regular Jade Gardens was closed for holiday. Ordered the Satay Chicken Starter - basically Chinese curry sauce with a bit of peanut butter - not great! Prawn Balls - ok but agree with another review that he batter was a little raw inside The chicken with green pepper and black bean sauce was really watery. I usually finish my meals but had to throw half of this away.

For the first time, the food is great

Ok I only had the Singapore chow mein but I must say it was very authentic and fresh. The lady taking the orders was very pleasant and a credit to the establishment.

Told 1 hour wait and we are still waiting 2 hours later...come on ruby...what is going on!

Used to love this place but this time food was horrendous, char Sui pork was really fatty tasted stale like was reheated from days ago not in a sticky BBQ sauce more watery, more bean sprouts than anything else only a bit of meat, yuk sung was full of water chestnuts and tasted overly spicy was a complete waste of money.

Bought chicken curry rice and chips from here and bit in to a thin strip of metal about 2inches long phoned to complain they refused to refund me will never order from here again disgusting.

Ordered Sweet and Sour Chicken Balls with fried rice. Chicken balls batter was uncooked inside so couldn't eat them. The sauce I have no clue what it was but very different to what we get in Scotland. It was like thick jelly and tasteless...horrible.

Top place, lovely food! Family love it, nice staff also ;-/

The food is pretty good and delivery is prompt. Not bad at all overall. I would certainly recommend it to others.

I have been here for many years, staff always friendly, delivery fast and good value。recommend!!👍

Very bland, not tasty at all. Wish I hadn't bothered ordering from there.

Awful food, the chips are dry thin and tasteless, i bet there frozen.The nasty spring roll had 2 tiny slithers of meat and 2 of the smallest shrimps we had ever seen.The curry had very chewy meat, was bland and did not taste like Chinese.we binned the lot and ordered again from elsewhere.We were so shocked at the poor quality that i decided to write my first food review.If i had eaten in we would have asked for our money back.AVOID AT ALL COSTS,

We tried this place for the first time last night have to say the food was really nice and and it was great value we had a set meal for 2 and there was too much and it only cost £18. We will definitely return!

Vile! Some of the chicken in my curry was mushy and tasted very strange, whilst other pieces were crunchy, like out of date chicken. Threw it all in the bin. Never again.

We have a takeaway from here on regular basis and always have quality food and the staff are so helpful and friendly. Great Peking spare ribs every time. Can't recommend enough.

Ordered from here 3 times now, all different dishes and each as lovely as the last. Really consistent quality. Our new local!

Familia local que les gusta llevar. Pedimos del ruby después de trasladarse a la zona. Hay mucha variedad en el menú. Los alimentos cocinados en frente de usted, así que conseguir un ambiente muy limpio y cuando vas a la tienda. Los precios son razonables y hay un servicio rápido de entrega a casa.

Only went here as Jade Garden is closed on Mondays. Never again. Tasteless food, watery, chicken awful, clearly visible that food isnt cooked from scratch when you order. Jade Garden is definitely the one to go to 😡

My choice every time - (even if it means driving a little further). I originally came to Ruby after visiting it's sister takeaway in Harborne. The food is always good and the service is as fast as you could expect from this type of takeaway. Very friendly service and they usually remember who I am. Best Chinese / Cantonese Takeaway this side of Birmingham

Very disappointed. Plumped up chicken. Very weak sauces. Won't be ordering again. Tasteless

To be fare normally this is an ok takeaway,but on our last visit we had Singapore chow main and it was lacking in flavour and was mainly noodles. The free stale prawn crackers topped the experience. I will be avoiding in future.

Nunca he escrito un comentario, pero debido al mal servicio que recibimos de la gente que quería ser conscientes. Que pedimos comida de Ruby's ahora y de nuevo, pero esta vez el pollo al curry había probado totalmente asquerosa. Llamé para avisar y todo lo que me dieron fue "mi curry no es su fresco". Pérdida de dinero y tiempo.

Tenía una selección de platos para llevar, así que nada regular especial. Calidad de la comida era mala y bastante insípido. Los precios en línea con otros tiendas en la zona, pero después de esta primera experiencia que no regresaremos.

Tardaron 45 minutos para la entrega, pero la comida era buena.

Food is excellent. I don't go anywhere else.

Went here for the second time, both times the food was awfull. Very Bad Service, avoid. Ordered a starter and 2 dishes. Starter was incorrect, Main veg dish was incorrect , main meat dish was sweet and sour when a spicy dish was ordered. As all 3 were wrong , I called up to complain , the lady said will deliver the correct order but never did . WILL NEVER GO HERE AGAIN AVOID.

Very Bad Service, avoid. Ordered a starter and 2 dishes. Starter was incorrect, Main veg dish was incorrect , main meat dish was sweet and sour when a spicy dish was ordered. As all 3 were wrong , I called up to complain , the lady said will deliver the correct order but never did . WILL NEVER GO HERE AGAIN AVOID.

From before this date me and my partner would go and get a takeaways (chicken balls, chips with sweet and sour sauce, as that's all we ever have!) from ruby as we lived not far away. We used to rate them a lot until we started to get quite bland food from the Ruby and it didn't taste fresh at all. Me and my partner both agreed to avoid Ruby and go somewhere different, until one night I had finished work and my boyfriend and myself where extremely hungry we thought as its the only thing that's open why not, bland food is better than no food..well we got a lot more than just bland food, we got chewy chicken, which was only cooked on the outside..we both came down with food poising, it's was 4 hours after we had eaten. we both was being sick until the food was finally out of our systems. The next day we both felt rough, had to both take the day of work, we couldn't eat a thing that day and for many days after, let's just say we haven't been back and we won't be going back.

Was first time I ordered and was really excited over the mix grill meal as my partners fancied one for ages and we barely get out to go for meals I had Bbq ribs was really disappointed watery sauce I felt like Iv eaten chips and water the ribs has hardly any meat and was really over cooked . The mix grill was all over cooked and rubbery and the mixed grill contained smoked bacon 2 sausage and a small peice of steak again swimming in watery sauce Money wasted now having to eat somthing else as still hungry and the food was bad really disappointed actually regretted ordering il stick to evergreen on the queslett road in future as there sauce is nice and thick and has taste

Used this place for years, I must go at least once a month. Food is always great, good portions and they have never got an order wrong. I always go in to collect and they are always very friendly and clearly very busy. You can see the place is clean as they have an open kitchen behind the counter. I would recommend this to absolutely anyone.

Used this place for years, I must go at least once a month. Food is always great, good portions and they have never got an order wrong. I always go in to collect and they are always very friendly and clearly very busy. You can see the place is clean as they have an open kitchen behind the counter.To the reviewer who says 'needs must' who only has one positive review, there is a Chinese over the road from Ruby at a couple more within a 5 minute drive so I am not sure where this comes from.I would recommend this to absolutely anyone.

We have been here many times, each time we say 'give it a miss' but we try again. We have had arguments on the phone about Yuk Sung being delivered with no lettuce, eventually it arrived.. Much later. Customer Service is poor if you complain. Food is average, but tonights food was very bland, Spare Ribs were terrible quality. From now on we will avoid.

Nice staffNice placeNice foodClean as one can see and plenty to take away for another day Just enough for each portion

Used this place for years - mediocre food but kinda needs must. After some truly awful (massively salty just inedible) food we complained. After much argument they agreed to refund. We boxed up the food which they came back for with a slip of paper saying we had been refunded they then had the audacity to call back and say we had eaten some so would be charging our card again. By now outraged we had to threaten police and back action if they charged our card. Avoid.

Great fresh food good value very tasty thanks