The best restaurants serving Pizza pasta food in West Ruislip Hillingdon London

Been going there for years and have given them great reviews before, however last night me and my family were made to feel very unwelcome. Customer service has certainly gone down and the lady staff who brought our food was point blank rude and kept talking to her colleagues while pointing at us. All we did was mentioned that our food was burnt. We didn’t even ask for another one. She says it’s meant to be like that otherwise it would be raw inside?!? We have had cannelloni before and it certainly not meant to be char burnt. You can’t really enjoy your food when you are surrounded by such immature behaviour.