Delivery
Pickup
Outdoor
The best restaurants serving Mediterranean food in Knutsford Cheshire East North West
1 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
780 Opinions in 2 websites
We had lunch at this restaurant yesterday. The food was delicious, and the dining environment was very pleasant. However, there was a misunderstanding when we settled the bill. As customers from China, we don’t have a habit of paying tips separately (the service charge is usually included in the food prices). Therefore, when we saw a default 10% service charge on the bill, we thought it to be an unreasonable extra charge, so we requested to have this charge removed. However, we did some research and realized that this is often seen as a complaint about poor service. We understand that our actions yesterday may have hurt the server. In fact, the gentleman who served us was very professional and patient, and he kindly took back a dish we accidentally ordered due to misspeaking. I want to apologize to the staff: you provided perfect service, and this was a misunderstanding due to cultural differences. I hope it didn’t cause you any distress.❤️