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The best restaurants serving Mediterranean food in New Cross Lewisham London
1 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
191 Opinions in 1 websites
It would have been a good night had it not been for the unprofessional attitude of the manager, Having looked at the menu on their website, we decided to book for a team dinner as the prices fit within our budget - The weekday menu is advertised as £17.50 for 2 courses and £22.00 for 3 courses. The meal was OK, and the service was great (I do feel bad for the waitress giving a 1 star review) the problems arose when the bill arrived. You get presented with a blank piece of paper apart from the total, no breakdown of meals or prices, and it was far higher than it should have been. In our party of 18, 10 people had 2 courses and 8 had 3 courses and they tried to charge almost £550.00. I questioned this and was told I would need to speak with the manager. When he came out of the kitchen, he didn't walk further than the door so we had to go over to him (this conversation wouldn't have disturbed any other customers as we were the only people there). From the start he was incredibly rude and when we questioned the amount of the bill he insisted it was correct. We tried to explain that the menu on the website very clearly stated different prices and even checked it whilst we were talking just in case anything had changed - it hadn't but he didn't care. He continued to insist the price charged was correct, which was £27.50 per person, we pointed out that was the price advertised on the weekend menu and we were there on a Wednesday. His response to this they were old prices and how we can we expect to only pay £17.50 or £22.00. He couldn't tell me how we were meant to be aware of this without being told. He continued to argue, yell and dismiss all of our questions, until he stomped off into the kitchen yelling over his shoulder for us to get out! We settled the bill, at the advertised price, and ensured that the service charge added did go to the staff, but this encounter did overshadow the evening and is not how I expect any customer to be treated in a restaurant. I would not recomend going to this restaurant based on the way the manager treats people who have the "audacity" to question him, if you do decide to go make you check the prices before ordering anything. The picture below shows the menu the night we were there and I have checked their website again today and the weekday menu is still advertised at the same price.