The best restaurants serving Japanese food in Ashley Bristol, City of South West

I used to order from Tuk tuck thru Deliveroo and always loved it. Pad thai and dumplings are my personal favorite and I have ordered them for like many times. Yesterday we wanna try eat in and went to their restaurant and ordered all our favorites. And found a hair in pad thai along with noodles 🥺😒 we informed the waitress, they didn't react much as it seems like regular thing. Never apologized and took our plates silently. Didn't expected this and left the place disappointed. Will never visit tuk tuck or order a take away, you lost me Tuk Tuck. Definitely need to improve your hygiene standards and servicing skills. Update: Thank you for your reply. However, I must clarify a few points. We politely called the waitress aside, as we didn’t want to disrupt the experience of nearby tables, and informed her about the hair in our Pad Thai. Unfortunately, her response felt robotic, with no genuine apology or regret, as she simply stated, “Do you want a refund or a free meal?” After seeing a hair in our food, it’s natural for anyone to lose their appetite, so we declined both offers. The plates were taken away, and we were left waiting for any acknowledgment, which is a basic aspect of hospitality. Instead, the waitress returned from the kitchen, did not address us, and continued writing on the board. This lack of empathy gave the impression that she didn’t feel accountable for the situation. We understand that the fault likely lies with the kitchen, but as a team, it’s crucial to take responsibility for the overall experience. This feedback isn’t to place blame, but to share our perspective as customers. Not everyone is looking for a refund or a free meal. What we seek is a genuine acknowledgment of the issue and actions that show the experience matters. To us, this encounter felt more like a vending machine transaction than a restaurant experience. We hope this feedback helps improve future interactions for other customers.