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The best restaurants serving Italian food in Castlereagh South Eastern NI

1 Restaurants on GastroRanking

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4.1

724 Opinions

location-icon793 Upper Newtownards Road, Northern Ireland
Italian
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Amazing food but very run down. Went with family for Sunday dinner and the food was amazing as it always is, however when we first got to the restaurant we where greeted by a young girl and a kid (maybe 8/9/10 years old). The kid insisted on giving us our menus, she brought us to our table and dropped the menus on the floor (obviously by accident) but was just very off putting that we where being waited on by a child rather than our waitress. When we were brought to the table our seat was completely mangled as you’ll see in the picture below so my partner and I where almost sitting on-top of each other so neither of us had to sit on the damaged part. While we where ordering our food the kid was like lying her chest/belly on our table holding her head up just starring at us while we ordered and it was just so awkward and weird….got our starters brought out, unfortunately 1 was missing but once we told the waitress it was brought out quickly after. Unfortunately this isn’t the first time I’ve had something to complain about when it comes to the service in Rubys and I don’t like leaving bad reviews for places however, It’s just a real shame because the food here is so so good. The place just seems really run down and the some staff don’t seem to have a clue what they’re doing 😕