The best restaurants serving Italian food in St James's Dudley West Midlands

Called to book table of 6 they couldn't care less. They didn't even take a name. The atmosphere was so dry. Service was awful no kindness no friendliness no helpfulness. The food was rubbish the pizza was dry and the veg halloumi burger was rubbish too.

Went here for a work Christmas meal. It was booked in October, so well in advance. In November I called to ask if I could add another couple of people - only to find they hadn’t got a note of the booking and required a £100 deposit to book the table. Went in and paid the £100 deposit as requested and the table was booked. On the evening of the meal all was ok…..until we came to pay the bill. The manager said the meals were £10 more per person than advertised, as they charge more in December! This was around an extra £120 for our group 😱. We didn’t have an extra £120, and at no time were told the price would be higher in December than in October or November. Initially security staff were brought down to intimidate us to pay more. After lots of discussion and trying to reason with the manager he eventually relented and let us pay the price that was advertised when we booked. The whole experience left us feeling really deflated though. When anyone asked us afterwards how the Christmas meal went, it wouldn’t be the food, the atmosphere or the service that would be the first things that came to mind. Rather, the thought of being unable to leave the venue until we magically came up with more money is what sprang to mind. “The Venue” is almost like a swear word for us now - just driving past brings back memories we’d rather forget!