The best restaurants serving Italian food in Washington North Sunderland North East

atrocious service. we ordered via their website at 1830 for pick up at 1905. arrived at 1900 and they took my cash payment immediately not mentioning any issues saying it wouldn’t be long. at 1915 a guy came and told me would be 20 mins. lady told me at 1940 would be 5 mins. during this time people walking out people complaining about the service and ending up either leaving or asking for food to be boxed up as they had waited so long quoting 1hr 45 mins for food. 1955 he came out again to say will be 5 mins. food came eventually at 2000 and as i left the shop the guy followed me out with a bottle of wine as an apology. when i got home food was lovely and piping hot but they should just be honest about the waiting maybe something was going on and this isn’t normal as i’ve never been here before but if they don’t tell you what’s going on then you don’t know.

Beautiful food tasty and cooked to perfection. Staff are friendly always smiling the service was second to none. Our waitress Emily could not do enough for us. Highly reccomend.