The best restaurants serving Italian food in Primrose South Tyneside North East

Well where do I start. After playing pool match in Boldon we got back to the Ben Lomond to late. Being hungry my, well known mate, and I, went to this establishment. My friend who actually worked on their set up and comes in to engineering problems said he's my mate look after him. I wasn't expecting anything but when I asked for salad with my mixed kebab and garlic comments were passed as a joke even the responsible lad behind the bar of the place joking with my mate and taking £1 off. Ok nothing to worry about eh? Having ordered the mixed kebab, I was asked do you want onions and peppers, my reply yes. Why? Because it's part of the order!!!! So watching the same responsible person putting two pincers of kebab meet into a silver food tray meant nothing to me, until I got home. Opening up a tray the same I realised that it was indeed what I'd seen filled with extras of onion and pepper before the other meat. Why was I asked about this and if I'd said no would the poor portion have been better. The fact there was two pitta made no difference to me, one was enough, they didn't ask me about that and change or add more elsewhere. Opening further I found the salad, normal and expected until the sauce. The sauce they and my mate had joked about wasn't garlic but chilli. Even the fact that they'd joked about the order they couldn't get it right. I didn't expect to get any special service but my mate who has done so much for them just wanted them to respect his request. I care that he hasn't had the response he hoped for but even worse for me, STANDING IN THE SHOP PLACING AN ORDER, AND THEY STILL COULDN'T GET IT RIGHT. Spoilt my meal and night.

Waited 1 hour 40 minutes for delivery and the shop never bothered to call to let us know it would be that late. Just eat said 1 hour but it was way longer than that. The shop in the long run will just loose money as people won’t re order. They obviously either need more staff or to be better at updating just eat delivery times. It was a pay weekend they got my money but they didn’t even offer a partial refund for it being so late so In the end they got my money but lost me as a customer. Plus the pizza had pepperoni on it when it wasn’t supposed to. If I order from dominos or Balti masters it takes like 30 minutes cause they obviously have more drivers working.