The best restaurants serving Italian food in Swadlincote South Derbyshire East Midlands

Parked outside with a disabled badge and one of the workers came out and started having a go at me along with her partner who had just dropped her off. Not a very nice to think not only do these type of people work in Swadlincote but really puts off customers thinking of trying the restaurant in the future.

Lovely looking restaurant however our experience was poor. Firstly, we thought maybe we’d used the wrong door since the entrance was partially blocked with a huge plant. Then when we was in had to wait 10 mins for someone to come over. In fairness they had acknowledged we were there and they would be with us soon but there was just not enough staff on duty and the one person was running around tending to an almost full restaurant. Then when we mentioned we how gift voucher, we was given the set menu only. They then pointed to the table we were to sit at and left us to go to it. There was 2 tables to choice from up on the balcony. First one we went to sit at was the wonkiest table I’ve ever came across, no amount of card under one leg would have sorted it out. So we had to use the other table which we had to move slightly so we could get the chairs out as it was very close to another occupied table. This table was also just 2 feet from the toilet door. In the area we were was more like a corridor than a balcony. A waitress was ready to take our drink order before I’d even had chance to find the drinks menu. Next since we only had the set menu we had to go online to look at the main menu so we could order extras or sides. We waited another 10 minutes for drinks to arrive and our order to be taken. Food arrived 15 or so mins later. Starters were ok but served on cold plates so some food was Luke warm the rest was hot. Bruschetta starter was nice but nothing like that served in Italy. Mains arrived, before our starters had been taken away but luckily we had finished them. We were not asked if we wanted/needed anything else. No check on was we ok for drinks etc. The pizza was slightly underdone. The pizza was Luke warm. There was no offer for black pepper or Parmesan. Once our mains were served we never saw the waitress again even though the downstairs had pretty much emptied by now. When we left and asked to pay the bill, there was no checking if everything had been ok etc Whilst customer service was very poor, I feel poor management played a part as it was understaffed. The 2 ladies on duty were nice but too busy to give the correct customer service you’d expect in a restaurant. Maybe uniforms or at least a standard dress code for your staff might help too. We are very unlikely to return for another visit sadly.