The best restaurants serving Italian food in Kingsthorpe Northampton East Midlands

We've had icecream here over the years and whilst I've never been impressed, my memory got the best of me recently when I placed an order to make a birthday cake. I've communicated my concern via email and have yet to have a satisfactory reply, but I didn't expect one. The owner did reply asking me to call or send my number but email is eqiuvalent in this day and age and as I replied that email IS a satisfactory method of communication. Their error is my loss at the end of the day and I won't lose sleep over the fact that I received an open used tub of icecream and other sub standard flavours which had to be disgarded. That's a chance I took and my loss. However, I do feel compelled to leave an honest, open review based on my recent experience. So basically I ordered 6 tubs for delivery earlier this month. I never once received an email confirming the purchase. I was surprised because in this day and age, confirmation is not even a question. To make matters more confusing, I didn't receive an update on the order or a dispatch email. I had to send an email asking for an update on my order then I got a knock on the door a day or two later with the order. Communication was absent for this entire transaction until I emailed my complaint about a used tub of icecream they sent me. Basically I ordered the following tubs of icecream to make a layered icecream cake for an event: 1. Mint Chocolate - went into the garbage as it arrived previously opened and used, missing some icecream. I had to go out and buy Carte D'or Mint chip from Tesco which never disappoints. This is their blunder and I realize it's my word against theirs, in the end $5 tub of icecream is not enough for me to lose sleep over, so it's my loss since ten days has passed since an exchange of one email with the owner and no reply since. But you can imagine in my 53 years of life I've never received a used food product. 2. Peanut Butter - this was good with hard chocolate swirls in it. I used this in my icecream cake, it rated high in my opinion. It wasn't creamy but it was tasty if you like peanut butter. It's not quality peanut butter, but it's good enough. 3. Coffee flavour - this was good, honestly it was ok and I used this in my cake. It could be improved with a creamier icecream but it was satisfactory but not enough to make you say yum. Coffee flavour can hide any faults. 4. Cookies and Cream - I threw this tub out. It was bland at best, not creamy, not one piece of oreo cookie as detailied on the label. It was actually just chocolate sauce swirls in artificially flavoured vanilla. Save your money and skip this flavour for certain! I had to buy a replacement flavour at the store and opted for trusty Oreo brand Oreo icecream sandwiches for one layer of my icecream cake. Yum! 5. Chocolate - I threw this out after sampling. It left a less than desirable after taste in my mouth.I had to replace it with Carte D'or chocolate from Tesco which is always reliable. 6. Banana flavour - this is going to be a love or hate. One sample and it went in the garbage. IF you like and remember the taste of liquid banana flavoured penicillin, then you'll love this. I did not, it was replaced this with yummy Ben and Jerry's Bannanoffee which did not disappoint. I'm an honest, loyal person and I have no reason to speak anything but the truth with complaints or reviews based on experience. Gallone's should understand this is not a dig, it's simply an opinion based on recent personal experience. I should add that over the years when my son was a child, he was always a happy customer, but he would inhale any old icecream. My advise to future customers - It's fine for the kids. The parties at Gallone's always looked fun when we would have dessert in the restaurant. Cleanliness hasn't always been up to my standard and whilst their rating is satisfactory, you'd think they would want to strive for excellence but ratings and quality of icecream are just satisfactory at best. If you are looking for quality creamy icecream, you won't get it here.