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The best restaurants serving Fast food food in Hamilton South South Lanarkshire South West Scotland

1 Restaurants on GastroRanking

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2.5

23 Opinions

location-iconM74 Northbound, Scotland
Fast food
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My family and I were unfortunate enough to call into Roadchef Hamilton brand on the M74 Northbound McDonalds branch yesterday afternoon at about 2pm on our way to holiday in Scotland from North Yorkshire. We all had a meal each and then 3 of us treated ourselves to McFlurrys. Whilst my eldest daughter had nearly finished hers she found somebody’s fingernail in her mouth. This made her very distressed and upset and was utterly disgusting. It even made myself feel sick. I went to speak to the duty manager ‘Amanda’ and was quite shocked at her response of shrugging her shoulders and going to simply get a replacement (as if we’d want another McFlurry after what had just happened). There was no great sense of alarm, any great apology and certainly no intention of trying to make things right or investigating why it happened. I couldn’t even get a refund of £1.69 as my wife had made the payment on her app and she was waiting in the car outside. The attitude of ‘Amanda’ was shocking, she literally said ‘I can’t do anything about it’. It’ll certainly put me off ordering anything from McDonalds ever again.