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The best restaurants serving Fast food food in Horley West Reigate and Banstead South East

1 Restaurants on GastroRanking

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3.0

2 Opinions

location-icon24 Toynbee Street, England
Fast food
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Honestly the worst experience I’ve had from just eat. Usually really enjoy the service, never had bad customer service until this experience. One of the items I ordered was ice cream and I received a call that they didn’t have that flavour. I was given the option for other flavours but I said I’d rather not have it. I waited until 15 mins after the expected delivery time until I called the restaurant, to which I received a very rude reply. They put the phone down on me twice until I was told “I’ll cancel your order if you want” to which I replied “no. I don’t want you to cancel my order, I’m just calling for the drivers number to check if he is close” and then my order was cancelled. I had been waiting in total for almost an hour, never had anything like it. Such bad customer service. If they needed me to order ice cream for the order I would have. The total amount of the order was 23 pounds and I was going to pay 30 in cash. It was Christmas Eve and I understand the pressure of it all, but I was prepared to be very understanding. Such a shame they were so rude.