The best restaurants serving Fast food food in St Michael's Sunderland North East

Pre ordered a delivery from their website, as a treat for my daughters birthday, only for the delivery to be cancelled 10 minutes before time. When I phoned up the shop to ask why it had been cancelled I was told that they do not take orders through the website, even though I had a confirmation email to say that my order was placed. I was then refused my order (I gave them my order number and what I had ordered) and was told that my refund would take up to 5 working days. Will not be ordering from here again. Terrible customer service and the website should not be taking money from people's accounts and sending confirmation emails if you can't order this way