Delivery
Pickup
Outdoor
The best restaurants serving Chinese food in Chippenham Hardens and England Wiltshire South West
2 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
14 Opinions in 1 websites
I have never had such a terrible meal delivered, it took 85 minutes to arrive, when it did it was inedible, missing ingredients, tasteless, burnt and dry. I had spoken to a member of staff twice regarding the delivery, I then emailed the owner to complain. She in turn rang me today and basically called me a liar, said I didn’t speak to her staff and I should have complained yesterday, which I did, but because she didn’t read the email till today that’s somehow my fault. Absolutely disgusting customer service, she also said I could have taken the food back, I did point out that I can’t walk and this was met with a patronising ‘oh really’ photos of said food in the bin is not enough evidence for a refund, I don’t agree, but what can I do. Then a phone call with the chef, he screamed obscenities at me down the phone, called me a liar, swore at me, said we had eaten the food and were looking for a free meal!We have had amazing good food many times before, this is the first meal that was inedible, but I am more shocked at the way I have been spoken to and no apology, the communication ended with me upset and the chef hanging up the phone.