The best restaurants serving Chinese food in Reigate Central Reigate and Banstead South East

After waiting for our delivery, which took 1 hour and 15 minutes, we finally received our order. Unfortunately, the food was disappointing. The sesame prawn toast was much smaller than what we usually get from other takeouts, the chow mein was off-color and bland, and we had to use our own soy sauce to salvage the meal

We have a been a long standing customer of this establishment for over 8 years. Food has always been good and never had an issue with delivery until our most recent order. It was 6:15pm on a Saturday evening. We placed an online order and duly paid by card. Estimated delivery time was 75 mins however we'd never had to wait that long in the past. When there was no sign of our food after 75 mins, we called to follow up and were told "We're very busy. Your food is only just being cooked. It'll be 20 mins". Still no sign of food after another 25 mins, so we phoned again to which we were told "He's just around the corner". Our food finally arrived after 2 hours. When we phoned to complain they were rude and refused to offer any kind of compensation for the major inconvenience. I suspect if we'd have paid in cash - they would have been more willing to come to some kind of agreement!!!! Highly disappointing after many years of good service and spot on delivery times.