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The best restaurants serving Chinese food in Hatch End Harrow London

1 Restaurants on GastroRanking

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3.5

16 Opinions

location-icon259 Long Elms, England
Chinese
outdoor_seating_151946takeaway_151946delivery_151946

Disappointed to say the least. Ordered at 5.33pm, was told an hour for delivery. Called again at 6.40pm, told driver had left and was on it way. Called at 7pm, they apologised and called the driver and he said 5 mins. 7.11pm driver called to say he is outside. We realised he wasn't were he was meant to be. He was rude when I asked him questions as to where he was, he then shouted 'I wasn't talking to you' down the phone after I said excuse me. Eventually found the driver and he was just as rude in person. On checking the food, I was missing an item. Called the store and explained about the driver and missing an item, they were very apologetic and said they would get the missing item out to me. I refused as I had wait 1hr45mins for my food. Got into the car and drove to the store, again store were very apologetic but I had 3 issues with the order I wasn't happy to accept their apology so collected the missing item and left. This was meant to be my sons birthday meal, but unfortunately it was ruined by the delay and then the food was luke warm and mum (me) leaving to get the missing item. Shame their old delivery driver was amazing so kind and polite. Needless to say I will think again before ordering from them.