The best restaurants serving Chinese food in Moor Park & Eastbury Three Rivers East of England

I received such verbal abuse from the owner of this establishment, after complaining for the first time after being a LOYAL customer for years. Fortunately I’ve never dealt with the owner prior to this experience, otherwise I probably wouldn’t have been a loyal customer. We only wanted a small takeaway order, salt & pepper chips. The chips were given and as I walked back to the car I tasted them - the ones I tried were hard inside. I immediately returned and asked for them to be replaced, I apologised whilst asking!! The chef was clearly disgruntled by this and made two new portions. I left with the fresh chips, however I noticed the normal ingredients, onions and garlic were missing. I didn’t have time to ask for the chips to be made correctly again after waiting 40 minutes, so i phoned on my way home. The lady asked what should she do and I said suggested as a goodwill gesture the chips should be covered in my next order as these are still not what I paid for. I was told the owner would call me later to discuss - if needed. I received a call from the owner awhile later. The owner first told me that there was nothing wrong with the chips and all his staff members ate them the leftover returned portions. I asked what benefit would I have to bring uneaten chips back and why he would assume I’d lie for fun? I didn’t ask for anything other than a replacement at this point. I told him I travel far to come to this restaurant and have been coming for years. He said that none of that was relevant. The owner continued to imply I was a liar, shouting that he’s worked for 40 years and he’s now wasted four bags of chips. I told him this conversation is for his chef that wasted the first two bags, however I STILL paid for the two bags of chips I collected so I’m the one that’s out of pocket, not him. He continued to shout at me and not listen to what I had to say. The owner thought it was appropriate to act this way towards me, after I have been a loyal customer for so many years, with staff members knowing my name and it is incredibly disappointing. I am truly shocked at his over reaction for two portions of chips. I won’t be returning. I don’t need abuse when I’m paying such extortionate prices.