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Having been given a voucher for this cruise as a gift, we weren't sure what to expect. My husband made the booking over the phone and immediately commented on how friendly and helpful the lady was who helped with our booking. We turned up on a very frosty morning and stood viewing the ice on the water! We were boarded at 11.45 and shown to our allocated table. The boat was duly decked out with Christmas decorations and for the whole cruise we were regaled with Christmas songs. The food (which we had ordered from the menu prior to the cruise) was really delicious and we considered ours to be ample portions. Above all, the service was amazing and the staff worked tirelessly. It appeared that everything ran like clockwork and at the end of the cruise we considered it a lovely way to spend about 3 hours. The price paid was really good value for money and this canal cruise is now firmly on our 'To Do' list for 2020.