The best restaurants in Bradford Yorkshire and The Humber

We booked a special birthday party for our son Steven, whom has Duchenne Muscular Dystrophy. Steven had pneumonia in April 2013 and we are lucky he is with us today. Steven wanted a themed birthday party (Lord of the rings) which we arranged for 14th July 2013. The morning arrived and me and my husband went to set up and decorate the venue with props ect. We went in the room and noticed the table cloths had not been ironed, i spoke with the receptionist who passed me an iron and said do it yourself! Anyway we set up by ourselves and it looked fabulous. I struggled to fan out the serviettes, and asked the receptionist if someone could help me ,she said no that is my problem. They would not help me at all. My son wanted to bring lights and laptop to DJ and was told it must be PAT tested, fair enough we paid to have everything tested, then noticed all the hotels equipment hasnt been PAT tested for 2 years! Guests starting turning up late afternoon as planned, We we were a little late as my son has lots of equipment to bring, ventilator, cough assist machines. My guests said the staff were abrupt and at first wouldnt serve them drinks, because i had not paid for extra bar staff! ABSOLUTE RUBBISH it is all in my itinery, start and finish times. I asked where my sons birthday cake was, and was told if you want it you will have to pay £18 for the extra bar staff or you will not get the cake!!! The cake is paid for and brought it by a professional company. The hotel had no rights to withhold it from us! My family made Stevens Birthday really special, but i will never go to the guide post hotel again.

We ordered 4 pizzas - one being vegetarian- on checking the boxes it was hard to determine which one was vegetarian as none matched the expected toppings (we have ordered this pizza before) We called the shop and explained our problem ie that they had not given us one of our pizzas as per the order (large beyond 3 meat/3 cheese) They Insisted that they had followed the order and that we had not ordered the 3 cheese part (despite our confirmation that this was clearly stated on the order - we also asked why there were peppers in the pizza which should not be on the ordered pizza! I’m not sure how many times we had to explain the situation- there was no apology, no offer to deliver the correct pizza just that we could keep the pizza and they would give us a free pizza next time - no good for a hungry vegetarian 😡 We had to drive back (25 minute return journey )😡 After all that the pizzas were disappointing- so it’s back to Papa Johns for us! Very poor customer service - we won’t be coming back

To expensive and food very cold we didnt like it at all rubbish rubbish rubbish ....service to slow very dissapoited

They sent the wrong food and their is no way to contact them

I went to get a subway for my dinner yesterday, last night I went to bed with stomach ache and have woken up with food poisoning! You shouldn’t be serving uncooked chicken this is disgusting, will never go here again

Horrible cba ya no quiero ni siquiera chall estos niños no más hacer mi cabeza en pero si me chall 90 entonces vemos innit cus swing o ser swingeado charva

This is a dessert place where you pickup, no seating. Price - highend, Quality - lowend. Very disappointed.

Called for a xmas bake I should’ve gone elsewhere absolute dog food I think it’s time company’s stop making rubbish I know there always busy but come on