Zu Zu in Carrickfergus

I have ordered from this place mamy times and now it's time for a honest review. The bistro serving one of the best chinese food I've ever tried !!! Always fresh ingredients lots of veggies and not only onion like in other places. You can see how they prepare your food and it's always spotless clean - for me it's very important. Sauce is always tasty and bang bang is my favourite 😍 If you are looking for quality not quantity this is the place for you. The only downside is they accept cash only. This is normal now in most of these places, for obvious reason tax evasion.

Keep giving this place a chance and never again am I ordering the chips are cremated every time rotten Won't be back

Horrible garlic chips were just sugar and that it’s pure sugar then the honey chilli chicken ( if you can even called it that ) lol what a joke rubbery to the point you can’t eat it and the sauce has more vinegar than all the chippies in carrick .

We normally loved ordering the ZuZu starter box for 2 with the selection of ribs, chicken skewers, spring roll etc., which came with veggies like peppers, onions, carrots, & normally paid for extra, cause they were so nice! Well, how disappointed were we this evening when we received a dried up selection, topped with a handful of dried up chips! (We’d already ordered a portion of garlic chips, which went straight into the bin)! AND NO VEG!! What??? I rang them to be told we don’t include the few veg with this anymore!!! Our Granddaughters chicken fried rice was fine, she scoffed it!! Really shoulda put the £30 into a charity box!

This is our regular takeaway and we usually enjoy the food, despite the price differing online and ordering over the phone. We usually order the munchie box as a starter, but this time we received a box full of chips and chicken balls ?? not nearly close to what is advertised. When we phoned the server insisted these were the items within the munchie box, which is strange considering we order this box often. Won't be returning as the service is a melt

We absolutely love this place, it is now our regular takeaway treat. We changed to ZuZu after noticing our previous favourite Chinese in carrick had a significantly lower quality of food in the last while. We're so glad we changed. The rice and chicken dishes are always delicious and good quality, chips are cooked properly and not greasy, and delivery is very prompt. They have forgotten items once or twice but if you notify them they always make sure to get them to you, or give you them in your next order. Would recommend this place highly, seems to be a place that many don't try, but you should! The food is actually worth the price here, unlike some other local takeaways who increase the price and lower their quality. Best takeaway!

We ordered at 18:25 and were told at 19:25 that there were no deliveries sitting so the driver would have it. We live no more than 2 mins from the restaurant. Finally arrived at 20:00 and the bag was stone cold which is unsurprising given how long it took to make it to us. Order came to £33.10 and we told him we’d be giving him £30 given it was cold and how long it took - driver told us he wouldn’t give us the food and drove off. Horrendous.

The food is ok the staff friendly and atmosphere is nice

very good salt and chilli chicken

Server was lovley. Just another Chinese nothing exceptional

I get dry ribs there ocassionally. They have always been good. Atmosphere ok.

Long time since I been here but I give it four on the different dishes of Hanoi duck and ichiban. You order and pay at counter usually. I got ichiban beef with fried rice this time. It is beef floured and fried crispy with a sweet and sour spicy type of sauce which I think has tamarind in it. Still it is tasty and different. Portion size fair loaded with pineapple, onion, green peppers. Fried rice was just OK. But cold plates are a no no. Cash only and luckily I had enough. No frills in the sit in with wooden tables and upholstered benches which are too low and I struggled to get up with my bad knees. Young girls working just do enough to take your order and bring to table. No niceties or is everything ok. Priced at £12.50 it is dearish. Could have similar for nine pounds in Belfast similar type of set up. But on my food I give it four stars as that overall is fair.

Definitely would not recommend. The last two times the staff have been incredibly rude. The food has gone up in price yet again and the Singapore noodles I ordered were made from chow mien not from Singapore noodles. That’s 3 reasons why I won’t be back again

Got a delivery of a £14 munch box for a start definitely not worth the money more chips than anything and the chicken balls you could put windows in with everything was freezing plus when the delivery driver came back with a refund couldn’t even apologise….customer service wouldn’t go a miss. This is twice I have got from here and defo won’t be ordering from here again….😡😡

Have been getting takeaways from this Chinese for years and unfortunately in the last few years it has gone drastically downhill. Their customer service leaves alot to be desired. Tonight my order was wrong and was told to bring it back and they would get me the correct one. I asked for them to deliver correct one but without asking where I lived told me their delivery driver was going in the opposite direction? Arrived to collect my corrected order and was about to drive away when I realised they had not given me the full meal. The last few years our orders have been wrong 90% of the time . Definitely won't be back !

Not sure it even deserves a star. Girl on the phone and when picking up very rude. Chips hard, dry Crackers soft Rice was hard Sauces on side where freezing Won’t be back probably the worst I’ve had..

On sat nite decided to try Zuzu buffet what a mess everything threw into a plastic Chinese carton spring rolls soggy chicken balls soggy it was literally all threw in together with rice chip saltchilli chicken chicken curry never again surely they should have a better way than that to give to customers we do like to taste the food also whoever made the order up had a cheek to write on white wrapping paper sorry 4 mess that was the way it was written won’t be back to Zulu

On Friday 24/02/2023 I ordered a chicken curry fried rice at a cost of £9 40, when I collected it and brought it home not only was the chicken very hard and partially cold but I also found a human hair in it, my whole family have been eating out of there for a long time but needless to say its the last time, the price of the food is not only extortionate but the standard has dropped dramatically, I will be very surprised if the management will reply to this review. Trevor Nesbitt

Cheap food and the service on the day I went was very poor.

This used to be my favourite in Carrick but this last time was so bad. My noodles were missing, the duck was dry, there was no discernable duck in my duck spring rolls, which were also really really sweet. The whole thing was incredibly greasy. I don't know what's changed recently but please change it back because I wouldn't want to return otherwise.

lovely staff, really nice delivery driver. barely any sauce, very little chicken and was basically cold. if their food was as good as the staff they would be amazing. Alot of money for very little

Food nice enough. Main issue is when you get home and order wrong. It’s always something missing. They offer to drop it up but in the meantime everything else gets eaten, ( this is the whole point of ordering a takeaway). Check your order before you drive away.

Not one to do this but If I don’t laugh the night I’ll cry, so made an order about half 9 tonight sat and waited there normally quite quick with deliveries. Was after 10 o’clock and was wondering where it was. Phone at half 10 and was told it had already been delivered they have the doc from the delivery… We’ll clearly not hence the phone call, proceed to argue with me that I have the order and that it had been delivered then called my Address out twice which the address was right but the order obviously wasn’t sent to that address, was told that there’s nothing they can do would have to speak with the manager tomarrow. So I would like to thank Zuzu and there delivery driver that some gyp is sitting eating a free Chinese and hasn’t said nothing. Disgrace….

been getting out of zuzu for years always amazing food, but the past month we have ordered 3 separate times & orders have been wrong, missing gravy sauce, wrong sauce & tonight there was veg in a meal when it was requested no veg, the customer service is a complete joke dont seem to care also took 90 mins to get our order tonight, thats us done!!!

Absolutely gorgeous food, best Chinese around, everything I’ve had from it has been delicious. The delivery driver is very friendly, thanks, highly recommend 😋

Not a good environment especially eat in area

Beautiful food and my favourite place to dine on the go. Their buffet boxes are amazing value and allow you to have a little bit of everything! I go here often and never get sick of it.

Best Salted Chilli Chips ever. Years Later sorry to say recipe for this dish has changed. Chips tossed in chinese 5 spice. Dissapointed. Get back to your original recipe.

They serve mayonasise with duck spring rolls. Chef in charge when I was there wanted a few quid to swap the sauce for anything else. Won't be back.

Just had king prawn curry with half rice and chips,,chips where not fresh and cold,,carrot in prawn curry hard ,,good way loss customer

Great service, great food and superb portions - definitely go again!!

One of the best Chinese takeaways about. The munch boxes are good value.

Almost industrial efficiency. Fast and tasty. If they took a bank card it would be even more convenient

Friendly helpful staff with a great buffet selection for an affordable price favourite Chinese in the town

First time tried this place, really nice food

Very disappointed, but I understand that the delivery driver thought it was to far to deliver. Top of the red brae road outside Carrickfergus isn't available from carrick. My complaint is that the app accepted the order and Postcode was fine. What I'm really annoyed about is that the receptionist advised that the £32 will take a week to be refunded. Order accepted and paid for 1710. Phoned at 1745 to inform me that they hadn't commenced the order as they wanted us to collect. Foods great, service isn't

First visit. Exceptional food Highly recommended

Delicious! First time trying here tonight and I'll definitely be back. Very friendly staff too. 10/10

I have been ordering from zuzu for months now wouldn’t use another Chinese food is fresh always nice never had a complaint! Best Chinese about!

Tasty food but they have a knack of forgetting things ordered but they always rectify any issues

Fabulous food and very quick delivery service. Highly recommend

Very grease munchie box plus it's like eating deep fried stones buffey is nice but

Brilliant Chinese can never fault the food or service

Great Asian fusion takeaway. Great choice on menu. Never disappointed with the food and delivery quick and reliable too.

Amazing tofu Singapore noodles and their satay chips are ridiculously good. Best for takeaway in Carrick easily.

Expected better quality food. Looks nice on the outside, but it's a fastfood takeaway. Don't expect restaraunt quality fresh food.

Never a bad meal. Always good and not overly priced.

Fried rice was dry and service not good

Very efficient but didn't enjoy thai green chicken curry meal. Sauce too thick. I thought since this food was Asian it would have been more like thai food

Reasonably price, fast service and lovely food. A win win

Very poor customer service, speak extremely rudely to customers after they get orders wrong. Absolutely appalling. Won’t be back.

Absolutely disgraceful customer service. Never been spoken to on the phone like that by anyone in my life. Shouted at by the staff and owner when I wanted my incorrect order sorted out. Shouted at me and spoke to me like I was absolute trash. Unbelievable and very upsetting, do not give them your money.

Just had our first ZuZu & how lovely, full of flavour and a plenty portion. Great we will be visiting again!

I love that you can order on their website - I'm new to the area and it's great being able to view the menu without waiting for someone to post one through my door or trawling through search results to find a two year old picture. Food was great, decent sized portions, delivered quickly so still piping hot. Definitely my go-to from now on.

Great selection of food, deals and buffet option available. Always a great treat

Good was top notch as always and good quick service

The service here was great! Really affordable and the delivery was quick! Their spring rolls are really good. Highly recommend Zu Zu.

Best hot and sour soup! All of their food is fresh and their customer service is fantastic. I think of this place every time I have Chinese in England. Nothing comes close. Highly recommend!

Very good Asian cuisine, freshly prepared and delicious

Lovely food at a reasonable price

Sat in the restaurant based on the online reviews only to find that they don't have black pepper, chilli flakes, sauces if you're to add additional seasoning. The service for sit-in is the worst I've experienced in the whole of Northern Ireland. After waiting an 1 hour and 20 minutes we learned that the order placed almost the same time ago wasn't even started for cooking so after a long wait we left cancelling our main course. I was very glad to have the main course cancelled. Veg Spring rolls were better than the rest of the starters. Definitely NOT recommended.

Really nice food, buffet in a box is excellent and well priced.

Great tasting mix of Eastern foods. Nice and light, not stodgy or greasy. Word is out about the quality of the food here, it's always super busy on Saturday evenings. Phone your order in well in advance! Particularly like the mix of Chicken Teriyaki and rice plus Singapore noodles and beef - a great combo for sharing. Buffet is quick and tasty as well, so you can easily try out different foods and expand your palette.

The food is good. They lose stars for the ridiculous £15 minimum card spend.

Lovely fresh food and fantastic service. Dishes similar to the Red Panda etc. However, card machines never seem to work in any Asian/Chinese food place in NI - luckily the cash machine was in working order at the petrol station next door.

Lovely wee place. Clean and tasty good value

Clean and spacious dining area. with friendly efficient service. A Wide choice of delicious food on the menu, prepared for you, in bright and clean kitchen by talented chefs and their assistants. Also offers a fast delivery service.

I really enjoyed eating here, we reserved a table and found the staff extremely pleasant and helful. Due to dietary needs of one member of our family (vegan and celiac) it was no issue and the menu was explained and items changed. Tasty food in a clean environment many thanks to all.

Nice food, fresh tasting, now have increased there range of dishes, slightly over priced, but good sized portions. Only complaint would be excessive onions in the chicken curry and carrots?

Great prices and deals, but the food wasn't anything special.

Really nice food, service a bit pedestrian but overall a good experience

Lovely fresh food served with a friendly smile

Terrible forgot the satay chicken gordy said it was the worst Thai green curry he's ever had

Love Zuzu! Their buffet is amazing and good value

Extremely helpful staff and very good food

Had a sit in meal. Reasonable value and very tasty, will be back again.

The food was mediocre, just was not happy at all.the staff were great really trying to help

First time here, I will go again

Food was microwaved right infront of me

Nice spot with good variety of dishes.

Beautiful food and friendly staff

Brilliant food for a great price

Table service is so-so. Food is pretty good

Best takeaway in NI, even better than some of the restaurants like Zen (and I'm fussy)

Very good for coffee and something to eat, service is very good staff are very friendly. I always enjoy going there.

Delicious, fresh food and fabulous customer service from staff!

Best Chinese in the carrickfergus area (my all time favourite and I've had a lot of chineses). Staff including delivery drivers are so friendly and helpful. I've had a few issues with orders in the past but nothing that hasn't been rectified as soon as I raised concerns

Best food in Carrick.. the satay chicken starter is AMAZING 😍

Gorgeous food that is fresh and tasty... Service is excellent. Scott was extremely helpful and courteous... Highly recommended

Brilliant staff and brilliant food, favourite takeout in Carrickfergus/Newtownabbey. Highly recommend

Love it. Food so nice and staff so friendly

Excellent good friendly service and i am still enjoying the very tasty food

Called in on my way home from work, the staff were very friendly. I got the buffet box, when I got home the food was cold and I only live 2 min drive away , it was also completely tastless, I won't be back!!!!

Very poor customer service. 2 weeks in a row!! 1st week called in to place an order in store, waited 40mins and they had forgotten it. This week, played it safe, called for delivery, 90mins and still not arrived, called twice and told they’re busy (and it was out for delivery for over 30mins to an address 5mins away),....which is fair but have the decency to inform your customers at point of order and allow them to make a call on if to proceed or not.

Order wrong - again! Telephone operator admitted it was his mistake but no offer of refund or replacement meal. 3rd time this has happened. Never again!

Very helpful staff .Very tasty food .Reasonably priced.

Lovey fresh food ... lovely pleasant staff

Friendly staff, delicious food, the sweet & sour beef is amazing! 😋😋😋

Clean & tidy but disliked the food, could taste the MSG

Wonderful customer service and always happy to help. Exactly what you want from a local chinese