Wagamama in Birmingham

Really poor service - started well but incredibly slow once initial food was out. Walked out after 45min wait to try and place a dessert order.

Busy on a Saturday evening though still plenty of seats dotted through the restaurant. Tried the new crispy tofu sambar fry with an egg. It was okay, not the best dish at Wagamama. Not particular hot. I found the portion too small for a main meal. Free green tea and refills. Service was prompt for a busy evening. Scan the QC code to organise/split the bill.

Extremely racist and rude staff. Ignored for 30 mins before anyone came to take our order even after asking a few times. Instead the table next to us that came after were served first by the white waiter because the customers were white. The whole time this same waiter kept giving us dirty looks, like why? Our waitress was Afro-Caribbean and she was one of the sweetest there but unfortunately never coming back to this place again. Disgusting experience. As for the food Yakinori is a million times better and tastier. So another reason to never come here

Just enjoyed an incredible meal! The service was outstanding, and our server, Francesca, was both friendly and attentive.

I had an exceptional dining experience at Wagamama, thanks in large part to our server, Ash. From the moment we sat down, Ash was attentive and friendly, and provided great recommendations and ensured our drinks were always topped up. The food arrived promptly and was absolutely delicious. Ash's warmth and professionalism truly enhanced our visit, making it one to remember. I can't wait to come back and hope to be served by Ash again! Highly recommended!

A big shoutout to the staff name Gaya, she asked us what would we prefer in taste wise and perfectly choose the best for us as one of us is vegetarian. Big thanks to her.

really great friendly service, attentive and helpful. Great choice on the menu and fast served, didn’t have to wait too long for any item we chose. Really tasty food and easy paying experience. The lady (Gaya) who served us was very friendly and helpful.The dish she recommended us was very delicious and vegan friendly, loved it .

Love a waggas!!! But this one in Birmingham is my favourite…staff are just so lovely here, service was brilliant, food was amazing as always!! The new hot honey chilli teriyaki chicken bites are out of this world!!! Great location to grab a bite to eat before a show or gig. We will be back very soon guys!! Thank you!!!

david was very attentive, and made us 3 feel very welcomed. a wonderful visit, and will come again!

Visited this branch a few weeks ago. Due to my child having allergies a Manager called Malak took our order. There were two managers on duty on the day. This is the second time we've come across this particular manager unfortunately! We were actually dreading it, when he made is way over to us as the last encounter was so embarrassing and excruciating! This man makes it a mission to make people (teenager who he calls Buddy! Weird! Who does that?!) stand out and embarrass them!! He can't read the room even when signals are given! He made our entire visit excruciatingly uncomfortable! As a Manager needs to take the allergy order, for obvious reasons. He made a point of firstly addressing my teenager as Buddy numerously! My child just wanted to walk out! Then in the loudest possible voice attempted to read out what my child could or couldn't eat! This would have been ok, if he used a normal tone of voice! People in the busy restaurant started to look over and stare! He kept coming over grinning from ear to ear asking how our food was! Very off putting! We were charged for a starter that didn't arrive! We pointed this out to him, and in his over dramatic fashion and loud voice, he acknowledged it! I respectfully asked him to lower his tone, but he carried on like he was acting in a pantomime or something! lol As we were leaving he again used his over dramatic body language and pretended to fall back as we walked passed him on our way out, when there was more than enough room! How is this man a restaurant Manager?! This is our second encounter with this man and I'm surprised he's still there. I did notice that this Manager did not use the same tone with other diners! Just us. Left me questioning is this prejudice/discrimination of some sort?! We won't be visiting our longstanding regular branch again, on the chance that we may be unlucky and he's there again! Frightening! Please send this man on restaurant etiquette training.

The food was great , and our server Ash was amazing and very helpful.

Food was great! Ash was helpful and inviting

Excellent service - textbook definition of good manners and welcoming ambiance. Wagamama at The Bullring is definitely one of Birmingham's city centres great eating spots. Affordable and charming. 5*!

Nick was a fantastic server. very personable and knowledgeable with great recommendations. I’ll definitely be coming back and I’ll definitely recommend to others. Thanks again nick :)

Absolutely fantastic!!! The staff are very welcoming and friendly Food was amazing

Nice food. Kids enjoyed the food. I had the katsu which is excellent.

We have been to wagamama several times. The food is very good. The only thing that bothers me is the background noise. Getting a table was never a problem.

Can never complain about wagamamas, I have an allergy so my order is taken my the manager and my food is made by the Head chef

I had the veggie ramen but it tasted more like a soup. No thick spicy Sauce. I didn't Like. My husband had a veggie Curry, which was also disappoted. I won't come again.

Visited during the weekend. Slight waiting time when we entered. However the staff was very friendly and helpful. They have a way to pay the bill using a QR code which takes you to a website where you need to fill in the restaurant location and table number. Make sure to fill in "Birmingham" as the location and not Birmingham New Street. We made a mistake here, however the staff was kind enough to sort this out for us!

very busy and noisy restaurant, my meal was unbearably hot (i eat a lot of spicy food but whole red chilli in a plate of food makes this burning hot not tasty), courtesy check was done within 30 seconds of food arriving so wasn't aware of just how hot this dish was. Telephoned manager who apologised and said a voucher would be sent - 3 weeks on still waiting (no response to email either).

Exactly what you'd expect from a Waga.

Gaya was amazing, as usual! Always so friendly and helpful and the food was amazing

Staff were lovely, so was the food and drinks.

Fantastic food. Freshly prepared; delicious and plentiful. My daughter needed a gluten free meal which was no problem at all, good choice on the special menu! The order taken by the manager, a chef manager made the meal and the manager delivered the meal. Stating ‘We take allergies very seriously!’ It was quite obvious that they do! Made the whole experience relaxed and enjoyable.

My son ordered at vegan chicken katsu meal & was given a real chicken katsu meal my son is a vegetarian & started eating his meal which I said looked like real chicken. It was only the waitress who took our ordered noticed my son had been given wrong meal & said she will replace it the manager said he wouldn't charge us for my sons meal. What if my son had a reaction to his meal isn't it what they asked for dietary requirements before we sat down.

Food and service was good. Servers regularly checked on us. We ordered steak teppanyaki medium rare and it came well done instead. Other than that it was good.

served by jade, she’s lovely. looks after you well with a smile on her face my first time coming and she explained everything well. thank you x

The same as every other one! Good location.

Food here is really average. I know this is a chain, but I have had a few meals at other Wagamamas and this seems to be on the lower side of their standards. Service was poor. No attention to detail. Difficult to catch the attention of. Extremely rude. Our order was wrong and there was no offer to change it. I would not come here again based on the service alone. I would also not come here again or any other Wagamamas, because actually the food is just really not that great and is poor value. You can get much better else where.

I always go to this Wagamama to eat every weekend. I like their coconut milk curry rice. The service and environment are very good. But I am quite disappointed with the new summer menu this time. The new curry rice is too sour. I don’t know if the chef added too much lemon juice. Anyway, it’s not delicious.

Food is brilliant 😁Very happy.Natan is a great server he will take care of you .Definitely I will be back

As always, brilliant food served speedily with a smile

very bad service，no staff to serve us

You know what you are getting with Wagamama. Great food as always and the staff here were lovely. Service was really quick which I was glad of as apparently my son was starving.

Chicken Katsu Curry was lovely Had a selection of the starters which were also very good My children enjoyed their fish bites meal

Over priced but a good atmosphere, food is very filling and they offer a variety of choices. Extra attention given to food allergies also.

Had a great lunch there today and were really looked after by Jade - our server for the day. Wagamamas always - very clean contemporary atmosphere, always fresh cooked food, fair value when everyone`s much poorer than last year (Go Rishi go!!), and ordered way too much - but it was worth loosening a notch on the belt. Will visit again soon (not least to share some choccy` cake with JADE... well you did promise!)

Went to Wagamamas with friends while out shopping at the bullring. Luckily it was fairly quiet being lunch time, but the place was still pretty noisy so if you’re looking for somewhere to enjoy a conversation with friend maybe give this one a miss in the evenings. The food was lovely and the portions were average (ramans seem larger than stirfrys) Staff we all friendly enough but drinks took longer than expected to arrive and meals come out at different times so you’re not necessarily going to be eating together, but it is explained to you and I guess it’s what to expect from a street food style restaurant. I’d definitely go back but would aim for quiet times of the day as it can be a bit of sensory overload.

Great food & cocktails 🍸 😋 smiley staff quick service

We had a family day out and went to the Wagamama bullring - the food was very good and tasty. We were looked after by Doris who gave us real attention and assistance. She made our experience there an excellent one. H

A beautiful restaurant with healthy meals. A good standard of service and nice ambience.

Not as good as usual the Ramen was tasteless.....

Great meal as always, it was a very busy day but the wait was only around 10 mins. Service was a little slow but understandable with how busy it was. My friend had an allergy so management had to take the order.. goof to see how on top of it they are with allergies however it did mean service again was slower for her meal. Starters came our very late after our meal and mushrooms were cold. It was quickly rectified with a new batch which tasted much better. Prawns were great. Service from staff was great friendly and approachable.

Always go here when we go into Birmingham City Centre LOVE the food it's all good so do struggle to decide, staff are always friendly and welcoming. The 1 negative is been on the benches sitting next to other people can get close and when you have a big coat there isn't anywhere to put it other than on your lap which gets annoying when enjoying the relaxed atmosphere but other than love it here! And it's consistent been to a few locations and quality is always the same

Always love the food at Wagamama and this one wasn’t an exception. Pork belly ramen and pad Thai were both cooked to perfection 👌🏼

Usually the experience at Wagamama is great, however on this occasion, it was greatly let down by the staff who all appeared to be young and either inexperienced or uninterested in delivering any level of customer service. Our server was abrupt and unfriendly- deffo won’t be visiting this outlet again! Wagamama need to sort this out pronto! Serious training required

The first feeling was great. Manager greeted us and sat us down, ask what we wanted and we didn't had to wait too long. The food was great and surely I can recommend.

Nice food, I have a lactose intolerance and it is well catered for.

I absolutely loved it here. Only knowing Wagamama by reputation as we don't have one in my neck of the woods, but travelling for work, I came across the place and so glad I did. On a gluten free diet, I was very well looked after and assured of the greatest care taken over the preparation of my meal. The good was delicious, and the ambience was vibrant. Thank you. Carol. X

Great food every time and great presentation! 10/10

Its probably the worst chef team in wagamama, the head chef left the team following their creative rather than the wagamama brand standard. Very poor mangment and service standards. Ots when you use kids instead of professionals. Wagamama took the discending path :'(

Hi there, Awesome service, the best in Birmingham. Mine and my beautiful wife's favourite restaurant in Birmingham. They treat us like a King and queen. Truly world class service. They are always a warm and friendly bunch. Great manager, Jack and wonderful staff. Me and my beautiful wife always get excited whenever we walk in. We go there 2-5 times a month. The food is so good. It really is top notch. Japanese food at its finest. Donburi, Banana katsu, tropical drink are definitely the best of the bunch. Hugely recommended for any occasion, from a casual day out to a romantic meal to a birthday celebration. Keep up the good work guys and as you now see you again soon. In two weeks. Sincerely, Kofi(Muhammad) and Aisha

Food is good, and as expected for wagamama, although a couple of options were unavailable on the night. Service was quick and efficient, serving staff were friendly.

Amazing food let down by some unattentive staff who don't pay attention to the customers. Greeting was warm, the food was 5* but the service when dining was not on point even though the place was half full. Stuff could do with paying more attention to customers for basic requests. Aside from this, kudos to the chefs who clearly are doing a great job.

guy with the blue hair kinda cute

We visited in the mid afternoon. Place was still somewhat busy - but being seated and served was still prompt.

( Service was a -2 ) Had a lovely meal expected to wash it down with a drink at least, servers looked like they were clock watching oblivious to my dehydration. Overall nice meal could see the chefs frustrations with service thank god for open kitchens

Great service and amazing food.The manager took my gluten free order, he did it in a way that showed me he was taking my dietary needs seriously, but didn't make me feel I was being a nuisance. The food was delicious also Thank you!

Absolutely delicious food, service was a little slow when it came to getting our drinks but it was busy on a Sunday lunchtime in the centre of Birmingham so that's to be expected

Good food nice place lovely staff

Worst food ever. Veg and eggs (didn’t eat these) were brown and said it was due to seasoning that was done in the morning. I have the worst food poisoning due to the food on the floor of my bathroom as I write this, as trying to get into bed to rest causes me to puke and poo.

Omg never seen anything like that before, my and my friend entered in the restaurant today and the guy started to call us a strangers and stuff i said why u given me this antisocial behavior, then he said to my friend to go out and by the door i said i write what's happened the other lady said u can write whatever you want. Honestly unbelievable how this kind of people can work in restaurant

Never had a bad time here. Always busy which adds to the atmosphere, been to the Brindley place one too and equally just as good!

Staff here are very friendly and attentive. The food was great, it came quickly, it was hot and delicious

My favorite wagamama. Delicious food, the staff is very friendly. Our food took longer than expected and they discounted the dishes out of courtesy. I recommend the ramen and the hot pot! Delicious.

Delicious food and quick service

I recently had the pleasure of dining at wagamama and I must say, I was thoroughly impressed. From the moment I walked in, I was greeted with warm and friendly smiles by the staff, instantly creating a welcoming atmosphere. The interior design of the restaurant was modern and trendy, with a touch of authenticity that added to the overall dining experience. The open kitchen concept allowed me to witness the skill and passion of the chefs as they prepared the diverse range of dishes on the menu. Speaking of the menu, it was a true delight. wagamama offers a wide selection of Japanese-inspired dishes, from flavorful ramen bowls to crispy and fresh sushi rolls. I was particularly delighted with their vegetarian and vegan options, which were just as delicious and satisfying as any meat-based dish. The quality of the food exceeded my expectations. Each dish was beautifully presented and bursting with vibrant flavors. The portions were generous, ensuring that I left the restaurant feeling completely satisfied. The ingredients were fresh and of high quality, which truly elevated the dining experience. Furthermore, the service at wagamama was impeccable. The staff was attentive, knowledgeable, and happy to provide suggestions or answer any questions I had. Despite the restaurant being busy, the servers remained efficient and accommodating, making sure that each guest received the high level of service they deserved. Overall, my experience at wagamama was exceptional. The combination of friendly and welcoming staff, stunning interior design, delicious and diverse menu options, and impeccable service made for an unforgettable dining experience. I would highly recommend wagamama to anyone looking to enjoy a satisfying meal in a vibrant and energetic environment.

Gerçekten menü geniş ve ürünler lezzetli.

After a long day traveling me and partner thought a meal here would be nice only to be let down by passive aggressive and defensive staff. Not saying all the staff were bad, but in particular we wernt happy with how the manager dealt with our allergy situation. I understood that the allergy we stated wasn't one of the 14 but once stated and explained she then got defensive, and I understand she was saying what was possible but she didn't do it in a comfortable way, especially as I was just explaining my partners condition that she just repeated the same thing 3 times to us getting more passively annoyed each time. Then when she delivered the food it didn't seem welcoming at all, conpletely blanked me and just spoke to my partner. We then felt uncomfortable there the rest of night and just wanted to get out as soon as possible. Never visiting there again. Very sad and disappointed. Food was great tho.

For the first time I went to Wagamama food was great delicious. However the Waitress her name is Mary her attitude she has is totally unacceptable. As my friend order that same as I order for some reason Mary mixed the order and gave her the wrong one . We reported it politely to them and they change it for us. The supervisor was talking to Mary about it as They were behind us Mary said in front of us that my friend lied she ordered that thing with egg. We didn’t want to make a scene that’s why we just ignored her . When she saw that we finished eating she came over the table to take the plates very rudely her face was boiling she made us so uncomfortable she was just horrible . I would never go back again and I would tell all my relatives and friend to stay away from that Wagamama because of her. The supervisor was nice and welcoming.

Their service was very slow. And im sad to see that. I asked for napkins and water and noodles and all of them were 20minutes apart of being brought. Its quite sad

Lovely food and nice atmosphere

First time & absolutely gorgeous

On a week evening it’s not too busy so you would get seated almost immediately. They are very big on allergies (which I really appreciate) and they were meticulous when taking our orders. There was a good selection of vegan/vegetarian options. In particular, I tried the vegan ribs and it was full of flavour and didn’t have that meat substitute aftertaste. The food portion sizes were huge and good value for money but sadly the drinks weren’t in my opinion. Very tasty but not worth the price. I would also say that there’s an attempt to mix different traditional dishes together and I don’t know if it works. I had the katsu ramen and i couldn’t help feeling like it would’ve been much better if they had served it with rice. Overall, I would visit again and try the corn dogs next time.

Love there food so much but when it comes to delivery’s it’s cold and takes like ages drivers sometimes not that smart as we say “ come ——- and they still do not listen

My only gripe was the wait to get in. Half hour queue but everything else was great.

This was really average and not overly enjoyable. It was really busy and everything seemed rushed. The K Dogs are nice but the main meals lack flavour.

Dani with great customer service , she recommended some great food and drinks definitely come back

Crazy busy as usual which just shows how good the food is. But super noisy. As my wife can't eat lactose we had a manager service us as is policy, which is great. But unfortunately there was only one manager working that day and it meant it drinks took forever to arrive, and the water I needed never appeared! But everything we had tasted amazing.

Really lovely experience. Service was great and very efficient. Food came very quickly and tasted delicious and we were even given a free katsu curry by one of the servers which was really lovely. Definitely reccomend!

Easy to pay by mobile and QR code. Casual environment. Pakchi(smelling vegetable) is normally in the soup and ramen.

First visit here for lunch with my sister on her 50th birthday. Lovely welcome, delicious food served quickly and above all outstanding customer service. Doris, Jade and Natalie all so friendly and helpful. A special mention for Jack who looked after us and was just brilliant. Nothing was too much trouble. I run a pub/restaurant and would be proud to have you on my team. You’re all doing a fantastic job , well done all. I will definitely visit again and would highly recommend.

I had a great experience at Wagamama, a Japanese restaurant, when I visited with my girlfriend, her parents, and two friends. The food was exceptional - I ordered the pad Thai with chicken and prawns, and everyone else had dishes like grilled salmon, duck, ramen, and chicken katsu. We also tried six fresh fruit juices which were delicious. I'd rate the food a perfect 5 out of 5 stars. However, I have to deduct a star for service. While most of the staff were friendly and attentive, one of the bartenders was a bit rude to us, which left a slightly sour note. Overall, we had a fantastic meal, and we're definitely planning to come back in the future.

Can’t ever go wrong with a wagamamas. Firecracker is my fave, do hope for more vegetarian soupy noodle dishes. Staff were very attentive and caring with my friend who has an allergy. 10/10❤️

We love Wagamamas, great lunch yesterday. I’d forgotten how great the place is. We had the salad Koyo bowls. So filling ! Still full in the evening, great for the waist line. Special mention to Jade Evans who served us. Like everything it’s the People cooking serving and cleaning who make it happen .

Very good food, really nice staff, but incredible loud, would come back

Delicious food and the staff was lovely!

Great location at bullring shopping centre. Staff very attentive , even though was busy. Food is always consistently good ! Recommended cauliflower bang bang as side option Never disappoints!

I had a long day travelling for work and I was really shocked by the service. Meg was so rude to me, didn’t take my order, someone had to come over and apologise for her ignoring me waiting for ages. Meg also put the wrong table number on my menu so I couldn’t pay and I had to ask her at the end to pay, she made me feel like an inconvenience to her and then forced me to tip and shoved the card machine at me. It was so rude and unexpected that I was in complete shock.

Natalie was such a friendly server, food was great as always

I attended this branch of wagamama and my experience was simply WONDERFUL! Thank you to all that attended to my allergies to ensure I was well catered too. So thank you Zariah, Doris, raissa, Martina and all the chefs

It's simply super! Highly suggested, whatever if you're on your own or with friends or partner. Food is amazing and the staff is friendly!

Excellent service, great atmosphere, amazingly tasty food.

Fast service, paid in a group with their app. Food arrived hot and fast. Louder environment in bench style tables very much a chain style restaurant.

It can definitely be hit and miss. Sometimes service is top notch, sometimes you're sitting there waiting for a few minutes. I also dislike the stools used as seating. Sometimes my back isn't 100% and the lack of back support simply isn't ideal. The food is good, yet slightly expensive. Even with the prices being a little questionable, I do find myself returning fairly frequently.

Wagamama is a great location for a 'pit stop' whilst shopping. Food is reasonably priced and the menu really does have something for everyone. Staff are efficient and happy to explain dishes to you if you are unsure.

Came in a couple weeks ago and despite there being a small queue we got seated quite quickly. Unfortunately I have several annoying food allergies to onion and garlic mostly, but this was no problem at all for the excellent team at Wagamama's. Specific shout out to John (front of house) and Jade (our server) who went above and beyond to make us feel comfortable and looked after. Thankyou!

Place is ok. Staff are friendly, food is freshly prepared we had the Grilled Chicken Ramen & Firecracker. Chicken was a bit chewy but other than that the chicken broth was full of flavour, conveniently located and the disable access opposite the markets.

I like their ramen. It would be nice if they add the hot sake to the menu.