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5.0

Based on 93 opinions finded in 1 websites

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Nº 6 in 983 in Ealing

Nº 1 of 8 Brasserie in Ealing

Score
OpinionsNoteTripAdvisor935.0

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We came to W5 Bar and Kitchen for afternoon tea and had an amazing time. All the staff were excellent, friendly, and very professional. I highly recommend W5 Bar Kitchen.

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Makeda2580 . 2024-10-26

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Buffet with great selection of breakfast items. Very friendly staff, especially Syuzanna, who always made sure I received my made to order eggs. A great way to start off our day!!

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OnAir223682 . 2024-10-22

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Alway enjoy staying here, it’s my favourite hotel in London. Lovely evening and Kante behind the bar was amazing. I’ll always come back.

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Steve M . 2024-10-19

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Nice hospitality and service provided by every staff member and thanks to Hardika for offering special omelette on request

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Neeraj N . 2024-10-18

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Nice hospitality by the staff , good quality food , nice sitting arrangement, ambience was good , staff was cooperative

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Zunair M . 2024-10-14

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I stayed at double tree by Hilton.i had a breakfast and i served by hardika she is so loyal kind and so passionate towards her work. I am so thankful to her bcoz she helped me a lot.i will definitely visit again.

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helen s . 2024-09-04

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This would rate as one of the best breakfasts we have had in our travels. The selection is extensive and so fresh. Fruit is beautiful and hot selections look inviting - not sitting around for ages but constantly replenished. The staff are so warm and friendly, especially Suuzanna, who is always ready with a smile and greeting. Nothing is too much trouble. Highly recommended.

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Kathy S . 2024-08-31

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I stayed at the Hilton for work and had breakfast included in my stay , I was served by Hardika , she was lovely and attentive. The food was nice and there was a good selection

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vickyj90 . 2024-08-28

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Good stay, clean rooms and polite staff. Special thanks to Syuzanna from breakfasts, felt very special and pumped. We recomend to stay here

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Kristīne K . 2024-08-19

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I have been coming here for around a year and always enjoyed the atmosphere. It's so calm and relaxed and perfect for some personal time. The room itself is quite spacious and has lots of good seats. There is 24 hour complimentary Internet so you can bring your computer down for some personal work. There is a fantastic person working here who always treats the customers with a smile and assists in builds a great atmosphere. Thank you Kante. He always makes us feel welcome and remembers us making us feel like we are very welcome. I would highly recommend here if you need to get away from the world's troubles.

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Michael K . 2024-07-20

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The staff is very professional and food is really good. I am Italian and I was really impressed with the arrabbiata pasta! I was lucky to be served with a delicious cake and espresso by Kante, who is the funniest and most professional Italian speaker bartender in West London! Grazie ☺️

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annarita a . 2024-06-28

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Wonderful service from waiter Hiroshi! Delicious food! Visiting family in UK. Hope to be back and definitely recommend W5

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Denice S . 2024-06-24

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Fantastic service overall but special mention for Shivani who could not have been more helpful. Will certainly be back.

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aiden k . 2024-06-11

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Great service from shivani wonderful server nothing too much trouble. Nice food and drink . Was having a meal with friends bill was very reasonable

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Departure44847 . 2024-05-14

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I stayed here recently with my husband and it is a perfect location with excellent connections into central London and also Heathrow airport. The staff are really helpful and friendly nothing is too much trouble for them. I must mention Kante from the bar/restaurant what a fantastic asset to Hilton this staff member is. He is always smiling and brightens my day whenever I see him and he makes a great latte.

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Caz O . 2024-05-11

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Me and my husband loved staying in double tree by Hilton for a week and enjoyed our breakfast every morning. The breakfast team is amazing including Ana, Maggie, Nora and Suzzie and Nova. They made sure that we were served with everything hot and fresh. I highly recommend this place.

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Romna t . 2024-04-26

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Breakfast was top notch as usual, with excellent service provided by Suzzie, Georgia and Maggie. Nothing is too much trouble.

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lmurfitt . 2024-04-26

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Amazing service by Kante, always very friendly and has a beautiful smile on. Food arrives quick and fresh.Thank you.🤩

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238maie . 2024-04-22

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I would like to say Syuzanna was the best experience of that breakfast she made me feel comfortable even though food selection was so poor and not sure about quality’s . She made me feel so much better I forgot about food . She made me tea that I wanted and suddenly breakfast got so much better

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Angela M . 2024-04-22

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I stayed in this hotel for two months for work relocation. All the staff (Giorgia, Suzzie and Maggie) was super helpful and kind! Breakfast buffet was rich and varied. I highly recommend this place!

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Paola A . 2024-04-20

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We had very friendly and hospitable service. All the servers were personable who were very accommodating. Quick service as well!

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Arabella A . 2024-04-19

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We went for my birthday for tea, it was absolutely wonderful the service was on point And the tea display was spectacular!

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Jacqueline B . 2024-04-08

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Went there for a pre dinner drinks Anslam was very nice and made me a lovely strawberry daiquiri. Excellent service and ambience and good to hang out with friends and family

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Hanzala S . 2024-03-29

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Kante has always provided excellent morning coffee service for all members of our creative writing class. He is always extremely cheerful.

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955nazb . 2024-03-23

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Kante who served me was an absolute pleasure, very attentive and caring. Made an incredible pornstar Martini (probably the best I’ve tasted) Just a wonderful character, he is full of smiles and joy.

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Sadia M . 2024-02-16

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Excellent service from Boubacar and the team. Good lunch and it was a successful business meeting too.

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Philip H . 2024-01-16

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Boubacar was our extremely professional and attentive member of staff in the W5 Bar and Kitchen this morning. We came with our baby Grandson and ordered 2 delicious cappuccino's expertly made by Boubacar. Afterwards we ordered fish and chips which were hot, crispy and very tasty. Boubacar made certain our baby Grandson had a hot milk and was very kind in all ways to all of us. See you again soon.

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annettelondon . 2024-01-10

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Christmas day lunch with the family. Nice food and drinks and very attentive waiters which made the experience that more festive. The only fault we found was with the food. The pear tart that was served should have been served with custard or some sauce as although nice on the palate it was very crumbly/dry. Our waiter kindly sourced some custard and it was perfect. Thankyou for a wonderful afternoon

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Pinkybow65 . 2023-12-28

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I was here for 5 nights from November 24th to the 28th, my first time back to the UK in 20 years. Where in the world did you recruit Kante from? He is so exceptional like Ngollo Kante I didn’t want to leave. His customer service skills are indeed top notch. His smile, ever so welcoming. He made my stay all the more welcoming and homely. Thank you guys for a splendid time.

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Bolaji A . 2023-12-01

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Great spot at Doubletree by Hilton - nice menu, good food (with somewhat exotic and traditional dishes) and excellent staff. Kante was extremely friendly and accommodating. I shall go back and have more of their food!

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Jake P . 2023-11-30

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A very pleasant meal with our waitress, Shivani, giving helpful recommendations and smiling service. The food was good and di can recommend the butter chicken.

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SEASIDEMAL . 2023-11-27

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Excellent service from Kasia. Reasonable prices, good. menu, Hotel is comfortable and well situated with good local and good connections to central London.

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Eqsmail1 . 2023-11-27

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What sets an otherwise simple setting apart is the top-notch service. I usually get a flat white here and no one makes it better than Kante. In fact, no one serves it better than him, with an aura of positivity that’s a joy to experience....

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Shariq K . 2023-11-24

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Myself and a couple of colleagues worked from here and when we were greeted by Kante he made us the best coffee I’ve tasted. We grabbed some light bites while we were there and the bar menu has improved a lot recently at the hotel....

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aaron w . 2023-11-16

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It became a habit for me and my colleagues to come to the Double Tree Ealing, for a business meeting, chat, lunch or just a quiet place to work. The food is great, the service is impeccable and staff are great, my usual waiter Kante...

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Nouna N . 2023-11-15

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Amazing service and great waiter Kante. I will definitely come back and ate great dinner served by such a welcoming staff😊⭐️⭐️⭐️⭐️⭐️

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gosia m . 2023-11-15

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Very friendly staff Kante served me such a beautiful cafe latte! The latte art he made for me was amazing, put a smile on my face! Highly recommended!

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keiko b . 2023-11-11

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I received amazing service from Boubacar, his made sure my order was perfect and timely. Great service with a smile, would definitely come back. Thank you boubacar

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Angela L . 2023-10-05

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Kante my server was so cheerful and hospitable. He made my morning before a long day of business meetings! Thank you to the wonderful reception staff also.

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Alex K . 2023-10-03

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Food was much better than expected for hotel food. Great pizza and mixed olives. We’ve been here a week and not yet run into tonight’s server, Kasia. But as my wife said, she was delightful. Great evening. Wonderful service. Good food.

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jrbdad . 2023-09-28

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Excellent customer service, good selection of beverages and the food is reasonably priced. Diamond Members get special perks on select menu beverages.

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Todd H . 2023-09-25

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We had breakfast at the double tree Ealing where we were staying for 4 nights, and every day Syusanne greeted us with a big smile and had ready promptly special things that we needed, gluten free bread, almond milk… she was always ready for anything...

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Bertrand D . 2023-09-18

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Afternoon tea at W5 was super amazing! Props to Maggie the host - she was really lovely and attentive and made sure we had a comfortable and calm tea. The food itself including all the teas were super amazing! very delicious but I think the...

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Quest38146590359 . 2023-09-12

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We stay at Hilton Doubletree Ealing often and have never been left down by both breakfasts and dinners each time. The range of choice is perfect for us as is the service from the staff, who really make sure we’re taken care of not easy...

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Kev O . 2023-08-26

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The staff, Larissa & Maggie at W5 BAR & KITCHEN were exceptional and so helpful during breakfast time. Polite and professional. They also went out of their way to assist us to find the perfect Afternoon Tea at the Caffe Concierto at the Westfield Mall....

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Adventure36156944691 . 2023-08-10

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I had the Mediterranean salad with chicken & bacon was soooo yummy!!! Amazing service from William... I will definitely be going back. Gorgeous white!

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LG_Bubz . 2020-08-22

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Good food and helpful attentive staff (though they didn't hover). Pleasant and spacious though a bit tremedely lit (rather dim). Good selection on the menu, I had the Burger which was more than ample, no room for pudding after I had finished it.

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Jonathan S . 2019-01-11

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nous avons très bien mangé, les plats sont revisité de façon moderne c'est excellent on sent l'envie de cuisiner des bonne choses, je recommande

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marielemoine212 . 2018-07-30

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He publicado una revisión bajo la página, pero quería reiterar aquí lo precioso de nuestra cena familiar era esta noche. Habíamos reservado la habitación semi-privada junto a la w5Bar y Grill. Fue perfecto para nosotros. La comida era genial y el equipo de cuidarnos el mejor. La verdad es que hicieron todo lo posible para proporcionar el mejor nivel de servicio posible. Nada era demasiado problema. Altamente recomendado.

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Heather J . 2018-07-07

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Durante mi estancia en el hotel estaba sentado allí sin molestia (por el ruido, música o televisión rugiente, etc. Era de un buen inesperada experiencia. Podría concentrarse en mi trabajo en línea y luego relajarse. Pero lo que es en inglés café para esperar en Londres.

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Kriszta5 . 2018-04-09

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He revisado este debajo del hotel - no nos dimos cuenta de que había una página independiente.Quería un lugar para un almuerzo sorpresa de cumpleaños para mi marido, y resultó ser una excelente elección, desde el contacto inicial con el personal del evento a la comida y el personal, no me puedo quejar de nada.Elegí un precio fijo, almuerzo de tres platos y los clientes tenían la opción de platos para cada campo que se eligió antes del día. En el día había tarjeta de lugar para cada persona con sus opciones, lo que significaba el servicio salieron muy bien. La comida estaba bien preparado y muy bueno. Cada miembro del grupo comentábamos lo bonito que estaba todo.El personal era servicial, pero no prisa en absoluto. Que se habían fijado el comedor son utilizamos en una manera muy agradable, y nos alegramos de Globos y tarta adecuadamente lugar mientras estábamos en un viaje de autobús tradicional routemaster pre-almuerzo.No dudaría en volver aquí para almorzar o reservar otro evento. 10 de 10.Gracias W5Bar and Grill/Double Tree By Hilton para efectuar el día vaya tan bien!

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Hooligan-59 . 2017-07-11

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Ich kam als erster Gast zum Abendessen ins Restaurant. Ich wurde sehr herzlich und zuvorkommend empfangen und auch bedient. Leider waren alle meine Wünsche der Speisekarte nicht verfügbar. Ich musste zweimal bestellen, da bei meiner ersten Bestellung die Bedienung nicht wusste, dass diese Speisen (Vor- und Nachspeise) nicht verfügbar waren (mangelnder Einkauf, ich war ja der erste Gast). Die nette Bedienung hat mir schon etwas leid getan und man spürte, dass ihr die Situation peinlich war. Habe dann andere Speisen bestellt welche schmackhaft waren, aber nicht hervorragend.

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Leleco . 2017-02-01

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Stayed in HIlton Double Tree for a few days in Ealing/London Very good breakfast and good value for money

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stu-bim16 . 2017-01-23

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Nos hemos alojado aquí y ahora desde diciembre de 2016 mientras estaba trabajando en la zona.Primero de todo, me gustaría felicitar a todos los miembros del personal, que trabajan muy duro para hacer que la gente se sienta tan cómodo, satisfecho y bienvenidos como sea posible.Especial felicitaciones ir a Maggie, quien siempre trabaja con una sonrisa radiante y se desvive para asegurarse de que todo está a satisfacción de todos los clientes.El único inconveniente, a veces la calidad de la comida puede ser muy cuestionable, creo que esto depende de que el chef está en cada día.Aparte de eso, gracias por hacer nuestra estancia lo más cómoda y agradable posible

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Ian S . 2017-01-19

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Tenía una buena comida durante su estancia en el hotel, probablemente no viaje aquí especialmente pero agradable aunque no barato si se aloja en el hotel.Personal amable y servicial y la comida buena. No es el servicio más rápido a pesar de ser muy tranquila y uno o dos cosas estaban disponibles desde el menú.Tuvimos un intercambio con el camarero un poco extraño que insistió que hay (lácteos) queso en el tofu en su curry tailandés. Él parecía pensar que era para darle sabor. Si él era justo estoy perdido ¿por qué desea hacer esto como el tofu tiene que ser una elección de primera para aquellos que eviten lácteos si para las alergias o intolerancias alimentarias o veganos.Aparte de esto el camarero era muy útil sobre que platos tenían alérgenos y adaptar cuando sea posible aunque hubiera sido mejor si lácteos gratis y sin gluten fueron indicados en el menú.

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aubergine_ecosse . 2016-11-04

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Service here was very slow, and the food average. Certainly wouldn't eat here if not staying at the hotel, and only did after first night as colleague didn't want to go out for dinner. Waitress's smile (Margaret?) was about the only positive.

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Mark A . 2016-10-20

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Black Angus Burger ist total empfehlenswert! Alles frisch und mit viel Liebe zubereitet! Auch die anderen Speisen haben total gut ausgesehen!

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21Sabine . 2016-10-18

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Мы жили в отеле больше двух недель и ужинали почти всегда только здесь (потому что с маленьким ребёнком) и нам...

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4Polina . 2016-09-18

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The salad was fine but the pizza that I had the second night had sausage on it without the plastic removed. Go into London and eat.

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natlspencer . 2016-09-10

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Cenamos aquí para cenar y sólo se puede felicitar al personal y el Chef para disfrutar de una excelente comida a las 9.30 de la noche. La comida estaba cocinada a la perfección y el servicio del personal fue excelente.

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Pat M . 2016-07-10

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platos abundantes ,rico cafe y una excelente atencion en un espacio muy confortable y bien decorado.

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jenny24411 . 2016-06-30

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Of course, you need not be staying at the hotel to enjoy a meal here. The staff is so accommodating that when I asked for iced tea, they made it just for me. I forgot most British establishments do not offer iced tea. Food was excellent, served promptly, and service overall excellent.

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Edward J . 2016-04-09

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The food is really lovely, chefs take care in the flavour, quality and presentation of their dishes. The breakfast buffet is of a really good standard and I would happily pop in here to eat at anytime of the day even if not staying at the hotel. The mushy peas with my fish and chips were amaze!

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Natalia M . 2016-03-10

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The hotel has lovely and delicious meals and menu. I found the staff friendly, courteous, efficient and professional. I found the menu selection options very good as it caters for people with different dietary and cultural needs.

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Esther I . 2016-02-06

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We went as the venue had just opened in the new Dicken's Yard development.On arriving we were told we were in the Third Place not a restaurant but did not quite understand what this meant. We were quickly shown to our table. The waitress was very professional and informative. We had to wait a little time as the kitchen was very very busy and everything was cooked to order. When it arrived it was delicious. The idea was to have small plates and share if you wanted to. The menu is very imaginative and beautifully presented. I would recommend this this venue as aplce to meet your friends.

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marielily . 2016-02-01

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Es una buena opción después de haber recorrido todo el día Londres. Es un restaurant de hotel, pero la comida es buena. Tienen sillones para sentarse afuera, por lo que si la noche lo permite uno puede sentarse ahí.

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JosefinaLtf . 2015-12-01

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Part of the Doubletree Hotel we had lunch here after staying in the hotel overnight. The service was a little slow but the food was pretty good. Overall I liked it and although it wouldn't be my first choice of restaurant I would definitely recommend it if you are staying at e hotel

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divepetem9 . 2015-10-18

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The Sunday Brunch is delicious and reasonably priced in a lovely location. Friendly service, though somewhat slow at times.

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igbotrevordc . 2015-09-23

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Breakfast is 2nd to none you will not be sorry if you choose to have your breakfast at this hotel. Try the fresh made bread you will not get better.

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Chris H . 2015-08-07

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We went for brunch and ordered from both the normal and kids' brunch menu. The food took a long time to arrive and was smaller than I'd expect for a £12.50 brunch item: a piece of french toast with bacon and syrup. The £14 veggie burrito was similarly small and uninteresting, with too much bread and too little filling. The food itself was ok, but uninspired, and we will definitely not return.

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amertner . 2015-05-10

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Ate here a couple of evenings whilst staying at the DoubleTree hotel and the bar area didn't have many guests. Service was a little slow but the food was really good. There were 3 of us eating. We had sandwiches/paninis and the Mediterranean platter with chips to share. All the food was good and the chips were lovely.

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Libbi C . 2015-03-21

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This is self service and the food was lovely very good selection and you can even make your own pancakes, the only think I wa sent happy with is the tea it was week and needs a other tea bag inn he pot , coffee was strong but would of been nice ton avert a pot left on the table instead of some on walking round filling your cup

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Skye17skye . 2015-03-19

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Delicious and plentiful,waiters exceptional,could not fault it.Breakfast is a banquet so much choice,exceptional

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tellstar4000 . 2015-01-08

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Used this whilst staying at the hotel - all the food was delicious, well presented and served by friendly staff. Good range of spirits and even some cocktails to choose from.

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Karen J . 2014-11-14

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Excelent hotel. Sited in a very nice place, very close from a tube station. Breakfast is excelent and people in reception really charm and wishing to help. We had a great staying there.

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Ana2000_11 . 2014-09-30

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Lovely food, Fresh produce and well presented. Lovely pot of tea.Not expensive and the staff are very helpful.Recommend

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Ann C . 2014-09-29

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The Hilton Hotel in Ealing hosted my 80th birthday cream tea for me and my friends. my daughter arranged it as a surprise and they gave her so much time and assistance in the arrangements in particular Suketu - a most charming and able Restaurant Manager - a credit to the Hilton Hotel and proved a wonderful and warm host with an efficient team around him.The food was delicious and tastefully presented. The little cakes in particular were like eating a dream as they just melted away in the mouth.Various types of teas and coffee were offered. Most of us were intrigued with the white tea and those of us who tried it loved it.When the party ended it was with great reluctance that we left, we were treated royally and our every whim was granted. I look forward to returning there when I turn 90.

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chana t . 2014-09-07

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