Venchi in Kensington and Chelsea

Poor- in this age of allergies I'd expect any company to be able to cater for a nut allergy. The staff said that there were no nuts, I had to explain pistachio and hazelnuts are nuts. I asked if they could open a new gelato and use a clean scoop and they blanket said no in front of my son. Discrimination and ignorance at its height.

Until you have tried it, you simply cannot believe it. Very simple, firstly it's served at a slightly higher temperature and secondly the water content is lower. Both enhance the flavour. Seating rather limited, but most customers are happy to eat on the hoof. Hayling Seagoon

I visited Venchi – South Kensington branch on Friday 5 April and as I was eating my ice cream, I found a DEAD FLY nestled within the lemon flavoured scope. This lapse in standards of hygiene is unacceptable and deeply concerning. What was even more distressing was the response I received from the supervisor of the store when I brought the matter to his attention. Rather than addressing the issue, he was extremely rude, and shockingly unapologetic. Horrendous experience - never again.

What a treat, until you have sampled Gelato you cannot believe how superior it is to Ice Cream. Less water and served at a slightly higher temperature - both enhance the flavour. Do NOT walk past this venue - heavenly. Hayling Seagoon

Visited today for a treat with my 94 years old grandmother only to be humiliated by a young female staff ( Shiwani): I was queuing for 15 minutes outside while she was pretending being busy inspecting the shelves or checking on napkins. When a young man was pulled from the back of the que and served the ice cream just because his wife was paying to another cash point. I did ask if she can take orders as well thinking the que would be operational and my grandmother or other mothers with children could be served efficiently instead of waiting in the cold, she said that’s unfair….Absolutely stunned by her attitude and lack of manners!!!!! But Venchi should train their staff if parent’s could not deliver any basic manners! I would have left on the spot , but couldn’t break my grandma’s heart ( she does love your ice cream!), but I will never get any chocolates ever from you. It takes time to build a brand as old as yours, but one’s attitude can loose it… Absolutely not worth the waiting, the price tag or experience whe n round the corner Oddono’s gelato can deliver better!

I really like this store costumer services and ice cream.Staff so nice ready to help despite of time.Thank you very much

Di solito sono un estimatore dei prodotti Venchi, e in particolare del cioccolato, ma devo dire che questa gelateria di South Kensington non mi ha convinto granché. Indubbiamente, non posso dire che il gelato fosse di scarsa qualità, ma abbastanza sotto gli standard generali di Venchi, ma di certo non ho riscontrato lo stesso livello che ho trovato in Italia. Un po' deludente, ma sufficiente. Di certo si può migliorare.

Kids loved the gelato from here. Good range of flavours and authentic Italian ice cream. Is a nice experience watching it being made from the window as well. And the staff were friendly and patient. A bit pricey but worth it every now and again.

Stopped by with my 11yo and were impressed by the quality of gelato here. Bronte pistachio is the finest I’ve had…

One of the best gelatos my wife and I have ever tasted - a must visit! Great location too. We opted for the choc hazelnut and tiramisu.

We have visited with the purchase of a specific product in mind : the pistachio chocolate. I have been gifted one of the mixed boxes and found this particular one sublime so I went looking to buy it. For us, it feels like the best pistachio chocolate that we have ever tried. We have not tried the gelato, hence giving it a 4*.

First point - this gelato is pricey. Second point - this gelato is worth every penny. It is an indulgent treat and the flavours tried (Mango sorbet, strawberry sorbet, Nougatine and Pistachio) were all spot on. We ordered at the window and made use of the small outside seating area. Service was excellent. Portion size was decent (my wife could not finish her medium size cup). I have tried gelato in many different places in Italy and I highly recommend trying Venchi for great quality, authentic gelato.

Lovely ice cream, lovely staff and setting are amazing. We have chocolate ice cream and it was mouth watering Highly recommend

I love gelato so jumped at the chance to try some when I noticed this place while walking past. Had a scoop of the coffee gelato and it was really really good. Amazingly strong coffee taste and the texture was really creamy. Highly recommend if you like good gelato!

I love Venchi, whether in Italy or when I'm in London. Wonderful flavours and so velvety, it is worth the queue. Luckily this time there was no queue (due to Covid) so even better!

Про мороженое не скажу, не сезон. А вот жидкий шоколад, и удивительный кофе разных слоев... Ммммм, самое то. Ну и шикарный выбор рукодельных конфет. Рекомендовано к посещению!

Ok a cold wet eve of Storm Dennis getting dark maybe not the ideal time to sit outdoors eating cones but I was desperate.Id heard this brand is the best in Venice. However was disappointed.Service was chaotic divided between inside and outside all at the same time. They were nearly out of Stracahhli and Piedmont Hazelnut. it seemed to take an inordinately long time to get the attention of the servitor, There was an overall atmosphere of it having been worn to the bone due to all the throughput of tourists. Very small salon with no where to sit as full of kids Eventually I succeeded in scoring a cone the ice cream tasted rather banal. Pretty industrialised without biting flavours. Ive had better as more obscure ones in Soho. Three mouthfuls and it was gone. id hardly known Id had it. I then got the mother of all belly aches though whether this was down to the ice cream or a a greasy sausage roll I brought from Harrods I wouldn't like to say. Knocked my confidence in London as a food Mecca down a notch

Discovered this little piece of gelato magic, on our way back to South Kensington tube. What a great end to a super day, always a great day when you end it with get a true Italian gelato treat. The choice of gelato and sorbet was...

Excellent ice cream! My girlfriend and I went a bit later in the day (like 6pm) and had absolutely no queue to wait in. Friendly service and delicious ice cream.

ロンドンに沢山店舗があるイタリアンジェラート&チョコのお店です。 チョコレートとマンゴーのジェラートをいただきましたがと...

No consistency, sometimes good, sometimes bad. Wish it was consistently bad, we would know to stay away after first visit, took us a few.

First time I came the shop window attracted me the collection of chocolates and ice cream just so divine. Even got small tasters of the ice cream the Italian lady who serve me was really helpful with my choice. The ice cream was one of...

We do enjoy the Venchi ice cream sorbets.. a particular favourite is the plum sorbet.. tart and not too sweet. We don't like the queues.. and the service can be a bit slow.

Beautiful ice cream in a coconut chocolate cone! The lady who served us was very helpful and kind. The flavours were so creamy and very decadent. £7 for 3 scoops but well worth it!

Venchi’s gelato is excellent. The Cremino is particularly good. The only disappointing thing is the time it can take to get served if you go when they are busy.

There is always a queue in front of this chain gelato shop. We queued a bit and when we saw their menu, we changed our mind and went to another gelato shop as most their flavours were hazelnuts plus something and looked boring, similar flavours....

I have had plenty of Venchi gelato in Italy, but this was the first time I had it in London. The gelato was amazing, as usual, and oh so soft! Too bad the queue was so long, but it was worth it in the end.

The ice cream is great, there is no denying it, but the customer service is dreadful. They need to really speed up the service to get through the numbers of people waiting. There were only about 6 people in front of us but it took...

Even late at night, the queues for Venchi get in the way of people trying to get to/from the tube station. The queues are justified - the gelato and sorbet are amaaaaazing - but the staff do let people take the mick "ooh can I...

É uma gelataria com variedade. Os gelados e os sorbets são muito cremosos e saborosos. Só não dou classificação de...

After long day in the museum we discovered this place with my son. Ice cream are the best in the city. Customer service excellent especially Anna who served us today. Very friendly and cheerful person. Highly recommended that place. Deffo we will back there again...

Just visited Venchi at Exhibition Road for the first. I have been to Venchi at Kings Road before and love the flavour. However the service I received today was substandard. I ordered a small cup with two flavours and I was taken by surprise by...

Having received a rave review from the other half who said it had ruined all other ice cream for her because nothing else was as good, we made a point to make this a post-breakfast treat. No more expensive than any other gelato place in...

Ice cream was very tasty and smooth, we didn’t sit inside so not sure on service but the ice cream is to die for

certo non e' piu' come una volta e le gelaterie italiane sono molto piu' diffuse ma Venchi e' sicuramente uma...

Uma sorveteria e casa de chocolate pertinho do museu Victoria & Albert. Você pode comprar os sorvetes italianos da rua...

I know it is a famous place, and I am chocolate lover, so I went to try, crepe is average, coffee is below average

Very overpriced and absolutely low quality ice cream.Tried vanilla and pistachio. Both hugely disappointing.

With their tempting selection of chocolate,warm and friendly staff and beautiful packaging, Venchi in South Kensington is the place to go if you want to buy chocolate to indulge yourself and to make wonderful presents to your chocoholics relatives and friends. A special thank you...

An outstanding experience with tasty gelato, in a homemade cone. Nuts, almonds, etc to accessorize your choice.

Very nice ice cream/gelato/sorbets available. Pistachio was very creamy. Also a range of chocolate inside but didnt sample them.

Nice ice cream. A fair few varieties that had hazelnut and they make an individual cone each time you order. Really pleasant service and good tasting ice cream. Only downfall is the price - it was a little too high.

This place is terrific. I’ve only tried a few flavors but I have already been 3 times on my trip (so far...).

Amazing gelato and certainly the best to be had outside Italy. The flavours include all the usuals, including fruit ones too. There's a loyalty card available too. The ice cream is quite expensive but the quality is high and it makes you realise how horrid...

i cant seem to get enough of the chocolate ice cream at this place. its so delicious, creamy and yummy. i wanted to try a new flavor this time but then at the end of the day came back with the usual mix of creamy...

Very creamy ice-cream, tasty and fresh! The attitude of one of the guys that was serving wasn’t the most polite though...

dopo la visita al museo, ci siamo recati presso la gelateria e abbiamo ordinato un cono gelato veramente squisito. Il...

While the line outside seemed interminable, we managed a seat on the very air conditioned indoor and could enjoy a Venchino chocolate drink, a very small cup of sublime sweet chocolate and a Coffee affogato coming on your choice of gelato. Both good, service was...

Probably the Creamiest Gelato/Icecream I have had . Chocolate coated cones filled with creamy gelato that melts in your mouth . They have a chocolate section too inside . While people queue for the gelato outside

I love this place. the chocolate is AMAZING. my kids enjoyed too and my wife wants always go there for a delicious ice-cream.

Beautiful little place with tasty ice-cream just a short work across from the Natural History Museum. Nice atmosphere and charming staff made it a great place to grab something sweet in the bustling London steets.

The best thing to get to on a sunny day, where a smiling person behind the counter gives you one of the best treats in London- made my day.

Venchi of South Kensigton I bought chocolate for my family as usual Service good Prices moderate Staff friendly Location nice Recommended

Great gelato. I had dark cocoa flavour and hazelnut flavour, the cocoa one was dense and rich, the hazelnut one was light but flavourful - and there were actually hazelnuts in it.

The staff especially the lady is so rude. They need to be trained. I had to walk out today as the 2 staff there didn't even bother to bat an eyelid. There was no queues and the shop was empty. Racist staff.

חיפשנו בית קפה וקינוח להמתיק את הרגע, מצאנו גלידה וקפה איטלקי , במדרחוב שליד המוזיאונים- לא יקר ובעיקר טעים,מנות גדולות...

Since we were coming back after a walk, we decided to stop in this Italian ice-cream parlour. The service was good and fast, the guys kind and well-trained. The ice-cream looks like a very italian gelato, fresh e delicious: a rare commodity around here! We...

I've used Venti many times in the past and their ice cream are quite nice but the level of service today was absolutely unacceptable. After queuing 15 minutes to get an ice the server stoped serving the long queue to serve other customers who had...

One of the good gelato shops in London almost like the gelato you find in Italy! The chocolate and pistachio flavors are really good.

Came to Venchi for the afternoon with my friend to enjoy some good gelato in the sunshine was pleasantly surprised with the interesting range of flavours at the place. I tried pistachio and salted toffee and my friend had dark chocolate both in 'Buono' size...

Next to Casa Brindisa, great for a gelato dessert on a hot day. Wide selection of flavours, including sorbets, served in cones or cups, customers can eat in side or take their gelato away.

Di ritorno da una passeggiata in Hyde Park passiamo davanti a questa gelateria. Riconosciamo il marchio italiano e ci fermiamo....

Helados Italianos de muy buena calidad. En días de calor en Londres, es un placer sentarse en su terraza y...