Based on 38 opinions finded in 1 websites
Based on 38 opinions finded in 1 websites
Nº 240 in 365 in West Lothian
Opinions
Extremely poor service and staff trying there best the the manager ie the boss extremely nasty no proper service if you look hot you get service first a friend said she was not allowed in the urban because she was in wheelchair told really
Steve Hallida . 2024-10-05
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Booking made for food and drinks for five people for Hogmanay on 3 December. Received email on 30 December checking that we would still be attending which was confirmed. Arrived to be told that the kitchen was closed - no explanation given. There was no one in the place - says it all. The Balencrieff next door were thankfully able to accommodate us. Give Urban Cocktail Kitchen a miss - I won't be back. Update: A polite but factual comment I made on their FB post about them being closed until 10 January due to 'unforseen circumstances' was removed twice then I was blocked! Way to run a business...
Anne Boyle . 2024-01-03
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Super expensive for what you get, and so loud for a restaurant. Food wasn't up to the cost
Emma Skeldon . 2023-12-05
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Came in with some pals for a bite to eat and some drinks Very reasonably priced, decent portions of food and the food was so good. The athmosphere was spot on. Service was grand never an empty glass on the table and the wait for food wasn’t long at all. Will definitely be back😄
Hannah Miles . 2023-11-10
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Great food and fantastic cocktails give it a try.
marcus kane . 2023-10-29
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Clearly someone has an alter ego🙈😂
Andrew Ferguson . 2021-10-09
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Really nice cocktails guy who served us was lovely will defo be back
Lynn Dalton . 2021-09-17
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waited an hour for one drink, awful service and staff very unfriendly, will not be back. if anyone if looking for somewhere to go in bathgate i would recommend 1912 but would rather stay home than come here again
Claudia Toner . 2021-05-21
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Food amazing service marvoulis 👍😁
Elizabeth Bleakley . 2020-08-12
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Great night with lovely food and drink. Frozen cocktails were so nice
Donna Campbell . 2019-10-06
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Sad..no atmosphere and staff slow to serve ...not a place that grabs you ..sorry ..
tony claridge . 2019-07-27
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The food was excellent, cocktails were also nice but two of them I found them weak
Samuel Garcia . 2019-07-09
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My daughter and her pal from Sweden was impressed with the quality of service .very helpful staff .the only issue I had was no tenants lager on tap had to get bottles of beer .but other than than .brilliant
John Tripney . 2019-06-23
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Service was appalling ruined our night
carole deansdry . 2019-06-16
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No low alcohol beer, pumps not working so nothing on draft, ran out of house wine, coffee machine not working, could not serve full table with food at once. Terrible. Poor management. Staff working their socks off.
fiona deas . 2019-05-04
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Top place to go and eat very reasonably priced.
Bob Bob . 2019-02-10
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Went for lunch today was a shambles from start to finish only two young members of staff on had to wait 20 minutes for a drink as they had to go and get ice to make a cocktail this wasn't at opening time it was 20 past 1 ordered food it came quite quick but we had no cutlery asked for it but had to wait till the wee waiter had served a big table by the time we got cutlery food was cold asked staff to get it reheated came back as cold as it went in a poor second visit since change of management how can they have no clean cutlery had to wait for it to get cleaned told the manager and all he said was sorry I just got here myself absolute joke
Andy Livingstone . 2018-12-21
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203 Opinions
My previous reviews put excellent but downed the ratings due to food and service . Being regular customer myself and hubby after along shift at work ordered for delivery choosing single fish and other items fish was not nice at all when placed in mouth rubbery and chewy the fish had been lying phoned the shop got operator who tried to tell me fish was fresh told the girl you eat it then maybe fish fresh but batter on fish was certainly not fresh , so after few minutes decided to send another one but maybe think your buttoned up the back ! All i will say is not fresh reheat . I hate waste fish went in bin and money wasted 🤬 shall not order again shame as loved chippy . Bye vittorios .
170 Opinions
Used to be hands down my go to. Ordered pizza and garlic sauce,sauce looked lumpy with bits in,tasted sour and off. Called in,was told the garlic sauce was mixed with mint sauce???!!! And no offer of replacing it or refunding it. I ordered garlic sauce, I've no idea who would mix mint of all things with garlic,so couldn't use the sauce totally disgusting, then worse still they told me they had been doing it for months,as if I shoulda known that. So long story short ..I'm done with that. So sad actually the amount of pizzas and loyalty to this shop for over 5 yrs, wouldnt have seen the day of a bad review, that's changed,and for just eat encouraging this cost cutting behaviour, won't be using them again either.
151 Opinions
I ordered a beef curry and spring rolls and it took just about 2 hours to come I am disappointed because it’s is shocking I will not be getting from there again because they take the absolute piss with your food
377 Opinions
204 Opinions
You pay nearly £10 for a dish to get home nearly 15 minutes away to open it up and realise it's literally half full absolute disgrace, first time we got this is was packed and amazing for the price, this time been a total let down. Be consistent.