Urban Chicken & Pizza in Liverpool

Absolutely disgusting food stale barm on chicken fillet burger 🤢 the chicken was grim. The chicken nuggets in kids meal was grey and tasted awful chips wasn’t much better either it was hot the food but the quality was very very poor and the delivery driver undercharged me when I mentioned it he said he didn’t have change and went to drive if but then miraculously found change how rude and cheeky to just take my change and assume I was tipping him pfft this place has gone downhill safe to say I won’t be ordering from here EVER again foods shocking 👎

Once again food was hot and delicious. Food came on time and the delivery guy was really friendly. One of my favourite places!

Food was hot and delicious. Delivered by a nice guy. They didn't have my ice cream but were very apologetic about it and just eat gave me my money back for it. Would definitely recommend.

Once again great food! Super tasty!

Too much mayo on burgers, makes them slide and all soggy

This was an amazing experience.

I have left 1star coz pizza undercooked . Usually nice ....... But not last night soz urban .

Food was nice & fresh! Came still hot! Will order again thank you

My favourite place to order from u love the food from here

Cold food, very low quality and late delivery. All in all an experience to forget about.

Wrong order, uncooked pizza (missing ingredients, paid extra for it), undercooked chicken, overcooked wings, cold fries and warm drink. All in the bin… well drink on the fridge! Will not be ordering from this place again. Very disappointed.

Food was everywhere in the bag pizza uncooked and chips soggy

Forgot my drink and burger was soggy

Always a favourite! Lovely chicken and fries. Little confusion with order but received loads of lovely chicken to resolve issue and good customer service. Thanks again.

Early and instead of 3 I got 4 chicken wings so that’s cool

waited 2 hours for soggy cold saltless chips, a dry over cooked chicken burgers that had old brown lettuce that clearly needed throwing away LAST WEEK......snotty on the phone aswell, jokes dont buy from here

Lovely food as always top quailty this place even the late delivery is completely worth it no problems here👍🏾

I Have not received my food yet and it’s saying it’s been delivered

Couldn't find address and food was stone cold

The food has to be one of the nicest I’ve had yet! Really enjoyed it I would highly recommend and trust the delivery times.

All of the order was incorrect

Thought I'd order it to be delivered couldn't pick it up in 5 minutes of ordering it you took my money for nothing not happy at all

urban its number 1 verry good !!!!!!!!

First time ordering here, loved it.

Dry n tasted like it was sat out all night 🤮

Delivery driver was lovely as was the food 10/10

Yummy food as always and fast delivery. Thank you very much Urban 😋😊

Milkshake was excellent again!! Chips were nice and warm

Cold and dry food wasn’t very enjoyable

Foods came and was all cold besides the burger. Chicken burger was nice, best bit.

Very fresh and tasty food... very good customer service and nice delivery drivers... keep up the good work.

Hasn’t shown up the restaurant is now closed they made no attempt to contact me

Food was vile didn't taste nice at all

The food is overall great, I have zero complaints. The pizza is really good, the fries are well seasoned, the drinks even arrive a bit cold and the garlic Mayo dip is really good. Absolutely worth the small price. Will definitely order again

Got the wrong toppings on my pizza so I had to bin it. Food turned up late, chicken was ok but had obviously been sitting under a heat lamp for a while.

The cheesy chips were freezing cold and the cheese hadn't even melted - so the chips were definitely cold before leaving the restaurant... the garlic bread and cake was nice though and my order was delivered on time.

Always order from here, love the chicken

Lovely pizza would order again

Lovely hot food always delivered early.

The Garlic Bread with cheese is fab.

I haven’t been for a while I was on a diet, still nice food a good alternative to kfc for your chicken fix

Food is always nice from here and always gets delivered hot. Chicken is nice

Food wasn’t cooked Mrs rang the restaurant and they said to request a refund through just eat but they can’t bcoz the order hasn’t been marked as delivered. Rang again and they tried fobbing me off Mrs spent her birthday money on this as a treat for the family and it was inedible. Disgusting also the fries smell like bleach

30 minutes late. Phoned the restaurant twice and they said it was on the way but restaurant is only 6 minutes away (1.1miles away). Food was cold aswell.

Disgusting under cooked pizza and burnt tasteless chips

Christmas probably busy maybe. But food waa stone cold onion rings soggy and inedible. Free chicken thanks but also stone cold. Tasted like it had been set aside for a while before delivering And given the late delivery probably acurate.

Mozzarella sticks and chips wasn't even cooked !!!🤬

Food is usually spot on but turned up and was cold. Fillet burger missing from order too

Food was disgusting they sent all spicy chicken so me or my daughter couldn’t eat it I rang them up to tell them and they wasn’t interested man was so rude terrible way to treat a customer A d he told me to contact just eat won’t be ordering from here again Bad food & bad attitude 👎

2 & half hours late,food never turned up in end rang and got nothing but hassle of them saying the delivery man came to my house when he never & never give a refund. No food and no money back would not recommend this place st all

I ordered chicken wings and chips unfortunately I lefted my food unattended for five minutes to answer door by that time my cat had eaten all the chicken wings was so gutted 😩 chip was good tho 👍

They forgot part of my order when they first arrived but came back about 20misn later to deliver it. Delivery driver was very apologetic

Chicken was fab, nice coating on the wings. Will be ordering again.

i want a refund. Food was cold, 45 minutes late and overall poor experience

recieved my food 45 minutes late and the chicken was cold

Great value and tasty food, one of my favourites!

Food was very cold and not nice at all. I ordered thin base and got thick base pizza. Delivery man was very rude too. I will NOT be ordering from here again!!

Hot and nice food will order again

Chicken was very fatty. Only thing what was nice was the wings.

Food was great, delivery time was ok but my pepsi can was missing.

Recieved no drink with my order

I have just actually had the worse food ever every thing was freezing, everything went in the bin

Never brought my ice cream and the order was wrong lovely still tho

If you like burgers covered in latte yummy

Drown down to the wrong address...the Lidl on my road then I I was told to walk up so I did...I tried to call him many times but he didn’t answer then he called me saying he finally went to my accommodation...the right address... Food was okay but still not worth the wait and defo not worth me walking all the way down to Lidl when I’ve got a cold!

Always the best food, and the delivery driver is always so lovely!

Bring me some pizza im order 2 different and miss 2 cans pepsi ...

Never order from here again didn’t read my note to restaurant if reading reviews to order or not don’t order

Food wasn't the best but cant complain for the price. Driver was so lovely

Only late due to fella didnt know where i was never delivered here before but other than that great food again

I literally thought the delivery driver had teleported to my house from urban it was that quick,I’m serious I don’t know how he did it!!! Chicken is unreal from this place.

The food was amazing, the chicken wings are really nice but for some reason I had no red salt in my chips...

Food arrived cold which was disappointing as only ordered onion rings n large pizza - the pizza was a 14” however it never had much toppings on it for a veggie pizza.

Things were missing in the order

Lovely food and came early too.

Really rude for got half they order when I rang they said they send it nxt time I order no help an so rude

Fantastic always aims to please food piping hot lovely food cheese an tomato pizza yummy very tasty deffo be buying again.

Red salt chips were warm-ups Pizza was soggy with old looking toppings Had food from here before and it wasn’t bad but this time highly disappointed and won’t be getting food from here again.

Unfortunatley the order dissappointed me tonight the fries were luke warm when it arrived had to warm them up but the chicken was warm enough to eat.

The chicken was old and cold and not edible The pizza was ok

The food was lovely, chicken was tasty cheesy chips yummy plenty of both burger spot on deffo order again

Half the food was missing from my order

Food was a bit cold by the time it arrived but still nice! Delivery driver was also very friendly :)

The food was okay, but Im sure it would have been better if it wasn't 20 minutes late.

Food was alright but ordered it at 20:00, was given a 21:15 delivery time, called the restaurant at 21:25 and didn't receive the food until 22:20. Over an hour late. I honestly think they didn't start making it until I called a full 10 minutes after it was supposed to have already arrived.

Food was amazing, the deliveryman was lovely and the price is well good for the quality of food compared to other takeaways! New favourite

Food came lovely and hot, delivered by the most cheerful little delivery driver 😊 Would recommend.

I was order my food , the order never was deliver , I'm calling to the restaurant they never answer the phone and took my money

Sent the wrong fries, and chicken looked like scraps

Food was disappointing wasn’t as good as I was expecting 3/10

This place use to be nice but this will be my last order, chips where so soggy and didn’t taste cooked. The popcorn chicken I had 3 pieces what where rock solid so missing some and 3 chicken boneless just didn’t taste of anything. Really disappointed use to be a great place.

The garlic bread was horrible, I asked for it not to be burnt, but it was burnt. The chips were vile. Never Again!!

Food was delicious but there were 2 donuts missing from my order

Food was excellent and lovely happy delivery driver always has a smile on his face

The chicken and chicken burgers are always nice from here but the pizzas are disgusting the sauce they use for tomato bace tastes like medicine and you get toppings you don't want or some are missing. My full pizza that cost £10 went to the dog because I don't like ham and the pizza that I orded that wasn't supposed to have ham on was full of it.

Chicken undercooked and had to be binned! Never had this problem before so was shocked. Pizzas very thick have also gone to waste. Put me off ordering from here again. Shame really because staff are nice and friendly etc just really bad quality today.

Great tasting good delivered fast, best takeaway in ages

The food came early, and I missed the call and thus didn't pick up my order. Upon ringing the restaurant to tell them this, they sent the food bad immediately and it came back hot and delicious. Great service and great food, recommend highly.

Fantastic as always. Always get little bit extra thrown in ya meal. Spot on

Fantastic place, can't understand the queues for maccies and KFC when you can get better, cheaper and faster grub from Urban. Don't order from here if you're on death row and it's your last meal, normally arrives slightly early, you would want to prolong your life a bit so steer clear 😁