Turtle Bay in Swansea

Aparte del personal agradable, estoy luchando para encontrar cualquier positivo sobre Turtle bay. Llegó para un 6. 15 sábado por la noche reserva, el restaurante estaba quizás medio lleno. información importante a tener en cuenta, ya que da una cierta sensación de perspectiva de los inminentes desordenes que se desarrollan. Después de un ligero retraso, el menú llegó marcado con el 50 % de las opciones tachadas con líneas rojas! Tenía la esperanza de que el personal podría tomar una copa, orden en este punto también, pero eso también requirió una larga espera. La elección de alimentos se hizo a partir de las limitadas opciones disponibles, por desgracia, pronto se informó que más de las opciones de menú estaban ahora fuera de servicio y todavía no hay bebidas. Las bebidas aparecieron afortunadamente y la espera por la comida comenzó y muchacho, esperamos y esperamos y esperamos. El personal ofreció disculpas de que la cocina estaba bajo presión y la comida sería inminente. No fue así y esperamos más. La comida sí llegó, bromas 90 minutos después de llegar y qué decepción. El entrante fue el último en llegar, de los seis invitados cinco tenían comida, uno en nuestra fiesta tuvo que esperar otros cinco minutos y para complicar las cosas habían pedido un entrante que llegó el último. Pensar en palabras suficientes para describir la comida, solo puede llegar a ‘basura’ (mi vocabulario es bastante bueno pero ‘basura’ solo parece encajar perfectamente) Después de no poder elegir mi primera opción debido a las “líneas rojas” elegí el pollo frito Kingston. ¡Y chico llegó ‘frito’! Duro, masticable y no muy agradable. Las papas fritas sazonadas estaban crujientes pero no de una manera agradable, más bien un exceso de aceite, retales refritos de una manera picante y una miserable cucharada de salchicha. Lo peor de todo fue el entrante (que llegó el último). Parecía apetitoso hasta que lo cansaste, el calamar era terrible. Cocinado durante demasiado tiempo, masticable hasta el punto de ser duro y ninguna cantidad de salsa de chile podía disimular lo malo que era. El personal se disculpó por el retraso, piensan que sospecharon lo mala que era la comida también porque nos dieron un descuento en la factura de la comida y una ronda de bebidas de cortesía. Para empeorar las cosas, después de haber pagado por dos horas de estacionamiento cercano, la bahía de tortugas omni ruinas de retrasos, incompetencia de cocina significaba que el consejo de Swansea se sintió obligado a darme una multa de estacionamiento por sobrepasar mi tiempo - incluso 8. 30 un sábado por la noche no está a salvo de los explotadores de ingresos del consejo de Swansea. La indignidad final. No tengo intención de volver pronto.

Came to a bottomless brunch here last Saturday and it was brilliant, Ayzah really looked after us. It was quite busy so we were worried about getting served quickly but she totally made sure the drinks were flowing and the food was lush. Thank you Ayzah.

La comida era muy agradable, tenía el pollo y el arroz que estaba delicioso. Tardó un tiempo en ser servido, pero el personal era amable.

Muy mal servicio, la comida no es genial en absoluto, patatas fritas quemadas a crujiente, espera muy larga para foid dijo 20 minutos, esperó más de una hora para la red, pidió cocas de dieta llegó plana no mucho gusto, tuvo que volver y conseguir latas en su lugar, servicio muy pobre. Los cócteles son og tanto hielo muy débil incluso cuando es 2 por 1. No volvería allí para nada.

Cam es un camarero fabuloso! Debe ser ascendido al instante. Es atento y rápido para responder a las demandas. Feliz Navidad

Really lovely food and drink, nice atmosphere, great location in centre of city

A great time in Turtle Bay Swansea. Food was really tasty, fresh and hot. The 241 cocktails offers great and we really liked the candy sour, super refreshing

The staff thoroughly looked after us from start to finish! Amazing cocktails and the food was tasty 😋

Joe, jack, Tabitha been absolutely great what amazing

Joe jack and tabatha absolutely made our evening

As we got there, staff mentioned head chef had left and any food there would be an hour and half delay. As we got our food allot of over cooked and had to be sent back.

Joe did us a huge favour, looked after us and made sure our bottomless brunch was amazing, 5/5

I’ve been to a few turtle bats but this one by far is the best great customer service food out of this world no waiting great atmosphere

Went this weekend and had the Mo’Bay Chicken, the food and the service never disappoints!!

Wow I could go on and on about this brunch ! but I love the place it’s so beautiful made some friends had some cocktails and the service was emaculate, you’re gonna want to come here after a hard day of work and unwind

Popped in over the weekend with some friends it was very buzy but i have to say service was great and food was everything we expected. We will return again

Lovely food, lovely drinks, lovely staff ❤️

Took my missus here for our 10 year anniversary, we don't get to eat out much cos of kids etc but heard a lot of good reviews about this place so thought why not. Staff was friendly, food was top notch would definitely come here again

Joes service was great, drinks from Tabitha were amazing and chef Connor was great - food was amazing

Came in for BB and everything was amazing. The food from kitchen was amazing. Lee jimmah ans Connor did great!! Drinks from tabitha were so nice and quick

Joe was awesome, best I've ever had

Amazing guy love him we want to be friends!

Awesome waiter for us, Joe was the most attentive waiter, kept us well watered with drinks and was very pleasant to talk to. 5*****

Great afternoon having bottomless brunch, Joe our server was excellent and looked after us all so well! Thanks all

Tasty food and amazing service by the fabulous Joe

Alex Joins and Tab were so kind. Service was amazing and the staff were very welcoming. Will definitely be back :)

Felt sorry for the staff there as there was just nowhere near enough of them,people on other tables walked out,our food came but 2 hours late,even after pre booking our meals they then told us half the meals we ordered were sold out,why pre order,will never return

Joe rocked my world. He made scream with ecstacy. What a guy x

Had a lovely time with my friends. Food was lovely and the drinks were tasty! Very busy but the staff were very kind and nice.

Had a great time, the food and service was as fantastic as always!!

Best experience I had here. Service from Joe was great. drinks from Tabitha were very nice and speedy and the food from the kitchen was amazing

Me and some friends had a great evening meal here! We pre-booked a few days ago and all the food was cooked well and correct. Drinks were served quickly and the cocktails were very nicely presented! Staff, although busy, were friendly and helpful!

Stunning food, tasty drinks and amazing service - what more can you ask for! Thanks to everyone who made our Christmas party a good one, will definitely be back

service was brilliant, lots of dishes to offer and amazing cocktails:)

Alex, Joe and Tab were amazing, great service, good atmosphere

Lovely service and tasty food and drinks. Always a great vibe :)

Service and food was amazin. The atmosphere inside as very welcoming and warm. Will definitely be back

The drinks were refreshing and tasty and the food was delicious! Joe and Alex were amazing today

Great evening. Very tasty mac & cheese with the jerk chicken. Service was great. Special shout out to Joe & Alicia

Joe was a legend!! Great service, excellent food and the cocktails were brilliant, will definitely come back!!

Very lovely drinks and food. Thank you team!

Amazing experience!! The best service I have ever had, Alex, Joe and Tabs were amazing and made our experience incredible! Will definitely be going back and will recommend to all my friends!!!

Lovely drinks and food! Great service

Drinks were delicious and so refreshing! Very attentive service from Gemma!! Thank you so much ◡̈

Lovely food and great service from Joe ! Fully enjoyed our visit. The atmosphere was great.

Lovely afternoon served by Gemma (it was her first day!)

Brilliant service Gemma was a new waitress and so lovely ,polite ,and accommodating,lovely food .had the jerk chicken ,definitely recommended,

Great service from the team & exceptional service from Gemma! She’s new she says, but I’d never have guessed! Very professional, well presented, excellent service!

Alicia was awesome, food was great and drinks were lovely with the bottomless brunch. Very quiet when we were there but it’s a Tuesday lunch time (out for my Birthday). Best atmosphere for any chain restaurant/bar in Swansea which is all because of the staff.

Had a nice meal here, service was quite slow but food was really hot when it did eventually arrive. Cocktails were pretty decent, and the atmosphere was good.

Joe thank you the food was spectacular!!!!!!!!

Had the bottomless brunch yesterday and our servers meg and joe treated us so well! Honestly 1000/10 for the hospitality. Great service!! 😼😼😼

Great food and drinks options !!

Food was was amazing! Thanks chef Connor 👨‍🍳 The drinks were incredible and refreshing. The service here is always fantastic and welcoming. Can't wait to return

Me and my partner came here for food Saturday afternoon. Cam gave us amazing service, nothing was too much for him. The food was also lovely

Great service from our waiter Joe, wait times were excellent and food was great. Perfect experience.

Cam took great care of us! Thank yooo will be back!

Our server joe was very nice and professional

Shout out to Joe for being a good server

Bottomless brunch on Saturday, Caitlin was absolutely fantastic and really looked after the 6 of us at my sisters birthday. Nothing was too much trouble. Thank you Caitlin

We called in for lunch , and found out that both the chicken and beef was halal. This is a huge bonus for us, and we'll definitely call in more often . We had the beef ribs and it was one of the best I've had, so well cooked

Amazing service will be coming back, mystique and joe created a very welcoming and unique atmosphere

Bottomless Brunch was nice. Not sure how much actual alcohol is put in the drinks, though. Food was lovely, albeit overpriced for what it was *£5 for a small bowl of chips)* The Waiter was lovely. I'm torn as to whether this is 3 stars because of the time of year, or because of the experience. Not sure. Would probably try other places first, though.

Our serve Caitlin was absolutely fantastic, she made our experience on top of the food and the bottomless brunch feature! The atmosphere was vibrant with a lot of hustle and bustle but to be honest our server made the experience so much easier with constant reassurance and endless contact to make sure we were ok and happy with our experience. In my opinion she made the night!

Really nice place to go food was very nice. Our waitress Caitlin was amazing! Very polite and patient!

Caitlin was absolutely amazing, made sure we had our drinks and food as we needed, with a great service. Thank you very much

Caitlin was amazing drinks always indirect of us

Catelyn has been brilliant She has gone above and beyond for our party for drinks

Service from Freddie was amazing, always there if needed anything and very accommodating for us choosing food and drink. Food was brilliant, came out in a timely manner and was very delicious. Restaurant was decorated very well and a very welcoming atmosphere.

Caitlin was fabulous from the beginning to the end, very attentive and kept the drinks flowing throughout the 2 hours. Very lovely person and went above and beyond for us!

Caitlin give amazing service so friendly and made us have a fab time at turtle bay!! She amazing made our 15 anniversary enjoyable!!

Very lovely drinks and food! Thank you Joe and the chefs!!

Cam was amazing we had a lovely time

Amazing service from Alicia, Meg and Charlie

Amazing service, can’t wait to come again! The best service for bottomless brunch, quick service & amazing recommendations from Alicia & Meg and the best cocktails from Charlie!

Charlie was lovely! Definitely be back. Cocktails were fantastic great on the 2 for 1.

An absolutely delicious vegan brunch with some refreshingly alcoholic cocktails in a fantastic setting looking over Swansea city centre square and the ruins of the castle. A shout out for the first class service too, from Alex & Charlie, which only enhanced the welcoming and friendly atmosphere and excellent music selection. Totally recommended to vegans, carnivores and those who love to experience and taste a wide range of food options.

Ordered drinks from Jack, amazing service. Highly recommend I’ll be coming back <3

Caitlin is such an asset to you as a business. Fantastic service

Fantastic service and very friendly. Our server was meg and she was very and was non stop with the drinks during our bottomless brunch

Meg and Caitlin were fantastic waitress’

Meg and Caitlin smashed it. Give Meg next Saturday off!!

Amazing service from Caitlin. We couldn’t ask for a better server, very polite and always making sure we had everything we needed. Would definitely come back.

Upon arrival we were told there would be a bit of a wait for food, and advised that happy hour wasn't currently in operation. From the start it felt like we were being discouraged from eating there. It was very quiet so we just assumed there weren't many staff working. Most of our party wanted to order the 1/2 jerk chicken. We were told it would be a 45 minute wait due to it being cooked fresh, so we opted for the burgers and chicken breasts. The food took over an hour to come out, so we could have infact ordered the 1/2 jerk chicken. Those who had the breast said it was dry. The burger and jerk fries however were very nice. During our time in the restaurant we were not offered another drink, and no member of staff came and asked us how our food was. Further service training is definitely required. Overall it was an ok experience, but we wouldn't be rushing back there.

Caitlin went above and beyond for our service this afternoon. I am very I'mpressed and happy with our service.i want caitlyn to work on the 8th of February for my birthday because I don't want any other member of staff only caitlyn

Alicia was such a good host! She came over to us to get our drinks order really quickly even though it was so busy! Thank you Alicia!

Caitlin was the best waitress! Very attentive meaning we got the most from our bottomless brunch. She was very friendly and made the evening so much more relaxed. Thank you Caitlin

Thank you Caitlin for such a great service!

Caitlin was amazing. Nothing too much trouble. She made our night! Food was nice. Would be better if the brunch came with fries rather paying extra.

Caitlin was a fantastic host! She couldn’t do more for us and she made sure my birthday was so special. Couldn’t recommend her more!

What a fab choice of food for the meat eater and the veggie, was pleasantly surprised. Even more surprised when I got the bill 2 starters, 3 mains, 3 drinks all for £50. Couldn't fault service or food. Will def be going back.

Caitlin was our server and she always goes beyond to make sure we have the best bottomless brunch experience. She has served us before on another occasion and my friend and I thought she was great then. 10 out of 10 for her.

Lovely atmosphere and great table service.Our server was Caitlin and she was extremely helpful and so friendly. She recommended cocktails that would suit my taste and even offered to take a photo of our night. Lovely helpful lady.

Meg was our waitress and was really lovely and it was really great service

Ayzah and Alisha were brilliant servers! Excellent service!

Caitlin was amazing 🤩 definitely one of the best staff Iv come across at Turtle Bay. She was so polite from start to finish, nothing was too much trouble for her. She explained the bottomless brunch to us in detail as my friend had never had the bottomless brunch. Thanks for a lovely afternoon and thank you Caitlin your a star ⭐️

Ayzah awesome , made our baujolais day awesome thank you aydah and hustle bay

meg was amazing, so speedy and so friendly. will definitely be coming back. the drinks were so good and the food was scrummy

Caitlin was amazing, thank you very much for accommodating us

meg was amazing and deserves a pay rise xx