Treatz Dessert Parlour in Brent

Visited in February 2025: Came to this branch for the first time and very impressed with the amount of choice on the menu. There were so many different options and combinations which made the choice and decision difficult. We went for a brownie/cookie combo, crepe with strawberries and a spiced chai to finish off. The crepe didn’t taste fresh and it seemed pre-made, which was very disappointing. The chai was boiling hot and killed off any spice taste. Overall, the staff explained the ordering process and ensured the tables were clean on a busy Friday night. So that was pleasing on the service front.

nice desserts and a great selection, however the toilets had a lot to be desired!! If it was busy I could understand but there were 3 staff on and 3 tables max. No reason for them not to be checked.

Amazing staff, really kind and helpful. Paid for one scoop of ice cream and they gave me more! Always greeted with a smile! Would totally recommend to everyone!

very friendly staff, quick and efficient service and the food is amazing. 10/10 would come again and recommend.

Really nice desserts, served with a smile from the waiter. Nothing was too much, we really enjoyed our visit.

Staff friendly, food was quick and very tasty. Would definitely visit next time I'm in London

I watched one video on instagram related to mini donuts and especially everyone’s favourite lotus sauce. I got excited and i visited treatz desserts parlour wembley . As i am obsessed with lotus sauce, i ordered epic cookie dough, epic milkshake and mini donuts( 16 of them with lotus sauce), i found it delicious with decent price , service was great with good acknowledgment from staff towards menu product , definitely gonna come back for dessert, highly recommended in wembley area

Great place for dessert Recently visited London designer outlet for shopping with my family and found this amazing place for dessert , excellent services with great desserts and the best thing they give some trail of ice cram before you choose any that I can’t see in any other desserts parlour that makes me fond of this place , prices are reasonable and variety of large number of options in desserts so we can choose as per our taste ,, highly recommend their cookie dough , crookie and terrys chocolate orange hot chocolate 😍 Will definitely back for dessert again at treatz 🍦🍨

Hitesh patil has served us, I love the way he is serving us I like his way of talking and everything. Thank you treatz for this amazing service and food quality.

The food and service was so good like a heaven and staff is so caring and cooperative…👍

This unhygienic and unsafe establishment should be closed immediately. The wait times were massive and we thought the prices would likely be low, especially in comparison to other local establishments that we have used on our visit to the local area. Little did we know this would NOT be true. After waiting for nearly 5 minutes to be served, our interest had began to taper and our dreams of a nice milkshake to conclude what had so far been a lovely day had began to fade. After finally being served, we sat down and were enjoying our long-awaited sweet treats, when a rude employee arrived at our table and demanded that we leave their dessert parlour. As we had only just sat down we were initially very shocked to hear this, especially due to them citing the reason that we had "taken too long" to finish our desserts. After paying far too much for sub-standard food, we decided to admit defeat and leave the restaurant without a fuss. Avoid Treatz Dessert Parlour Wembley at ALL costs.

Warm welcoming staff serving delicious desserts! My favourite is the brownie dream.

Tasty desserts and very speedy service! The venue is clean, modern, and provides a great environment to cheat on your diet. 😂 I had the mixed combo sundae, which I highly recommend. My friends had a sorbet sundae, san sebastian cheesecake, and candylicious sundae. Everyone enjoyed their choice, so you can't go wrong.

Good service and great customer service . Hiteash thank you for the service

Terrible soundtrack, my ears were actually bleeding im sorry

Staff is straight up rude, ambience is nothing special for a dessert parlour

It was great at treatz nice service the waiter was too good and polite the one who served us Mayank is great at his work and Vishal is also great at his work . They greeted us very nicely and the taste was too amazing.

Mayank and Vishal are doing a fantabulous job and providing highest level of customer satisfaction.

Does exactly what it says on the tin! Sweet treats!

There’s so many flavours and so much to choose! I definitely recommend going to treats.

Dessert 🍨 is amazing . We ordered 3 dessert for me my wife and my daughter. All looked very appealing. I definitely recommend.

Would give the service 0 if I could. Rude from the start. Went to order and was greeted with “what do you want”. Got our order wrong and after 30 minutes of lying to us saying our food is on the way they came out and said it was our fault they got it wrong and we will have to pay again if we want our order. Filthy inside and easily the worst service I’ve ever had.

Their strawberry cheesecake is 🤮 tastes stale as thought it were left out on a counter And the jelly on the top was 🤮🤮🤮 … the cream in the middles was 🤮🤮🤮 the biscuit at the bottom was 🤮🤮🤮🤮🤮🤮 Go to El&N instead You won’t be disappointed

We had lovely food and the staff were friendly and helpful.

Great service by Dhaval the food was very delicious

They refused tap water for my child even after a £40 ice cream bill not that we didnt want to buy water, the water they sell is cheap water that children cannot comsume due to the very high sodium content, but the main concern is he refused to give tap water for my 2 year old even though we spent over £40 on ice cream there. Any establishment that refuses to give water in my opinion is bad business just says it all. Will never go back and will recommend people not to go as they will be disappointed with the service. Although the young guy handing out food and greeting people by the door was nice and polite.

I just visited treatz ice cream shop. I like a behaviour of staff. I am impressed from one of staff member whose name is sejal thakor. She is very cooperative and polite. So, everyone should visit this shop for getting better taste of ice cream.

Food is too delicious and staff girl name Sejal is too good sejal explained every desserts with ingredients and give us proper service…

Very nice dessert… and Sejal give us very friendly service we are very happy with this service…

Sejal thakor’s service was very nice and kind Food was so delicious overall must try experience thank you Sejal thakor Vivek.

I had an extremely disappointing experience at this coffee shop today. I ordered one iced latte and one Americano but was charged for two iced lattes with cream, which cost nearly £10. Given the high price, I expected the quality to be good. Unfortunately, the coffee was incredibly weak and tasteless, resembling tap water more than coffee. Rubbish. When I questioned the staff about the order, they insisted it was correct, even though the drinks were far from satisfactory. They dont even bothered to fix it. They shouldnt be hired. Please check your staff. I left the drinks at the counter and asked the staff to try them before serving them to other customers. Their clueless response made it clear that they are not qualified to be serving coffee. Overall, this was a terrible experience, and I would not recommend this coffee shop to anyone.

The manager was very rude, after having big order me and my two kids, I asked fir tab water he refused and said I have to buy bottle water....I will never approach this kind of shops....shame on you

Waffle was tasty.. liked the popcorn chicken Waffle bites...

Terrible experience! The manager was very rude and stand-offish at the till when taking our order. Then they got the order wrong, and when we sent it back, he came to the table and insisted that it was what we ordered. And after a few minutes of debating, he forced the wrong order on us. Very condescending. Could have been handled better. The young worker was very polite though.

Nice music, good milkshakes. Great vibe.

Fantastic and quick service. Nice environment and delicious desserts. I would highly recommend the Candylicious Sundae!

Bangers, food was great, atmosphere was poggers, was lit fam, waffy is a vibe

Nice place I would recommend to everyone

I was just served by Raj, he was a very friendly gentlemen and we had a great time today.

Good service and great waffles ! Best cappuccino!!!!

Great experience, excellent staff ,,, service 😇

Raj give us amazing service, so friendly and lovely. Thank you Raj we will came again

Fast service , great food .. will definitely come again for dessert

Friendly staff , reasonable prices , great service, good ambience cookie dough are best definitely recommend this place for dessert

Mouthwatering ice creams 😍😍ol staff are too nice overall experience great

Great sweet treat in a great location with a wide menu to choose from

Raj was by far the friendliest guy I’ve been welcomed by in all Treatz I attended. Thank you for everything, forever blessed

Instead of ordering a desert at the restaurant, we strategically had our dessert at Treatz. A choice well made! White Chocolate Cookie Dough. Oh my god. Delicious.

I go here occasionally and every time service has been kind, quick and helpful. The desserts are also definitely worth the affordable prices they offer.

We ordered Gelato shake for strawberry & coconut. Strawberry taste was clearly lacking & they said we can not do anything. Rather then remaking they told to pay us more. Staff is extremely rude & lazy. Sucks & customer service & food. I recommend not to visit this place better to visit creams in wembly.

I would like to add into the last google review. The behaviour of the staff is COMPLETELY UNACCEPTABLE!!!!!!! soon after we did the google review. We made the order togather for a strawberry and coconut gelato shake and it ended up tasting like only coconut. I am 100% sure that they must have added strawberry and coconut one scoop each however, in the drink we did not taste stawberry taste at all. Hence we go ahead and requested the front staff whether they can get the strawberry taste increased by adding a bit of strawberry more. We did not request for a complete drink, just ask to improve the starwberry taste. Without any thinking, they directly rejected and kept saying we have added one scoop each so cannot be remade. Here I also must mention That same drink we have tried in Treatz in Harrow and they made the drink exceptionally with the balanced taste of both coconut and starwberry. We also have tried the same drink in Creames and urban chochlatier, where they were excellent and one time the same issue happened in Creames and when we told it to them, they added a bit more stawberry and made the drink perfect which we called a perfect customer service for satisfaction. As it is mentioned in the previous review, the staff asked us to pay extra for extra strawberry they add. My concern is not this incident. Last review was put soon this incident happened and we were still inside the Treatz having the drink they gave us. A man, who we think is the manager or the owner of the specific franchaise store came enragely towards our table as in loud noice started speaking. He first said "You are coming here and just buying a single milkshake and you are leaving a negative review in Google just because you spent 5 Pounds." It was very humiliating he was telling that loudly all the customers were looking at us. We had to politely make that person underatand the amount we pay even it is 1 pence, 5 Pounds or 50 Pounds every penny counts and that he can't talk to us like that. Customer service should not be decided depending on the number of shakes we buy or the amount we spend. It should be same with each and every customer. Then he said thatbthey added one scoop each story so that also we politely replied there isn't any doubt you might have added but what we said is the strawberry taste is not coming at all. Its not strawberry taste is less, the taste was not coming at all. The whole expereince was a huge humiliation just because we kept an honest google review of our experience in real time. If you are in the management position, you should underatand that these platforms are for the customers to share their experience. You sjould be professional enough to accept a criticism as well as a praise in the same way. You MUST be treating every customers the same way without any difference no matter they buy a single drink or a single scoop or 10 drinks or 10 scoops. All in all, the worst place to have your desserts. No matter how much good a food can be tasting, if the experience you are getting is like this low level, your whole day is gonna get ruined only. Also can't blame the front desk casheir and staff when their manager's behaviour only is like this. Never recommending this place to Anyone. Worst customer servive, worst and unprofessional staff.

Lovely waiters, guy on til not very nice, staff seems a little slow behind the counter though the place was busy. Toilets terrible and only 1 for a place that holds about 20/30 people is not good. Takeaway is the best option for this place. Ordered: Pistachio icecream, Iced tea, Milkshake

I asked for three scoops ice cream and an additional empty cup. They over charged me

I loved the desserts there and especially the milkshakes it was amazing. Be sure to visit Edit:I come here like almost everyday its so good

All are expensive and toilet is incredible dirty

They’re pistachio and rose milk cake is soo nice.

Absolutely horrible service. I ordered a Sunday and a waffle cone, got to the counter and the worker said the cashier screwed up my order, and that I had to pay 10p more for the waffle cone, that I had to wait in the long line again just to pay 10p, for their mistake. So I told him to cancel my order, and he didn’t do that either. Now either I lose the $8 or spend an hour disputing the charge with AMEX. Completely horrible garbage place.

The hot chocolate was AMAZING. MUST TRY!!

Amazing delicious desserts to choose from variety of shake, waffles, cakes, ice cream, gelatos and list goes on and on. I had a Mango milk cake. Loved the service. Loved the dessert. Also ordered Cookie cream waffle for takeaway. Will recommend the place for night time sweet tooth.

Treatz called back to confirm Deliveroo order, over 1 hour later, order cancelled, usually good

Awesome Ice cream and waffles and really friendly staff and good service!

It was a fantistic experience, the pancakes and the cookie dough were amazing. The staff was super friendly. Thank you very much, we enjoyed a lot.

This Treatz branch is just lucky that I like Karak chai (even if it’s not good). I always have trouble with the staff every time I go. Most recently, I went there alone and sat on the table with the sofa (for four people). The waiter came to tell me that I cannot sit there since it’s for larger groups (yet about three quarters of the tables were empty). He waited at the table until I moved to another spot by the window, all the while with my drink in his hand. I had quite some things with me, he didn’t even offer to help me move. I just found the experience quite rude.

Samrudh was excellent. Absolutely great customer service by him, me and my wife enjoyed a lot.

Samrudh Rai delivers excellent customer service, very kind and helpful. He also recommends great desserts. I love the ambience here, will definitely be coming here again.

The Desserts were OK not usual quality though this place is going downhill... Any place can have decent food but if the service is horrible it ruins the experience. The staff at this place have no clue what customer service is (very rude, no manners, never seen this in my life). I remember the old staff were like this but the waiter was at least welcoming but not anymore. Won't be returning I recommend everyone to go to another Treatz Branch where possible the Harrow branch is 100 times better :)

Outstanding service, food was amazing.

Great deal with fantastic people always caring. Getting all foods and sweats caring like family..

One of the worst ice-cream we’ve ever had. Sorbets clearly made with water and juices. Big chunks of frozen water in it. We had 6 different flavours. Wouldn’t recommend it. Also overpriced ( expensive).

Treatz Dessert Parlour Wembley has a good choice of flavours. Quality desserts for sweet and chocolate lovers. Friendly and good staff. Close to Wembley Stadium. Have good connectivity to Central London and other locations. Overall experience is good. Recommended.

Good atmosphere, amazing service

Just went here today. Good quality ice cream.. but not for people with bowel issues 🤣. Anywho.. it tasted nice and the rest of my family seemed to enjoy it. However the restaurant was extremely loud, so not a place for Neurodivergents with a noise sensitivity and the service was not very pleasant. My sister ordered a waffle basket. Waiter came back with ice cream in a cone. When we told him to take it away and get her a waffle basket he got a waffle basket and tipped the ice cream cone upside down. So in the end she got more waffle than ice cream

Friendly welcome and great service from Mayur and the team at Treatz. Can't go wrong with a dessert here😍

The staff was extremely rude, especially the lady who shouted at me to look at the menu first if I wanted to order. Her male colleague kept staring at me and my friend. Out of the two times I've been to this Treatz, the staff got my order wrong twice. I'm definitely not coming here again.

Very good food. Hahah I got forced to write this by this guy because he wouldn’t leave otherwise so umm that’s just great haha. 😐🙄

Dessert and service was great!!

Food is amazing staff are very kind and helpful great place to grab a TREAT

Waffle was absolutely banging, to die for. Service was pleasantly fast considering it was quite busy. Would defo return.

We order regularly from Treatz and the quality , packaging and service is really good. We have been to the dessert parlour and have had their waffles, pancakes with different flavours of ice-creams. Staff is nice and courteous, place is good, clean. Lots of options to choose from their menu. Recommend! I really like the chocolate heaven pudding and lotus biscoff cheesecake!

I have came to this place many times. But today I came and I see there is new staff at the till. very rude, HE made a mistake in my order and he didn't want to make the refound. I ASKED HIM FOR THE REFOUND AND HE TOLD ME: “Yeah I HAVE TO” … not sure if I’ll come back

I came here with my best friend after a dinner out . Staff is very friendly, however, the opened door in January 6th must be a joke . I wasn’t enjoying it , I was freezing

Amazing staff members...excellent service by Vishal who greeted us with a beautiful smile and asked us if we wanna icecream in khup or khone. 10/10 would recommend this place.

This place is the only place that doesn’t give you a glass of tap water. They say you must buy the water. We’ve cancelled our order and left. ( the order was about £30 ) it is a shame

Bad behaviour with delivery driver No response

Is it a dessert shop??? Are you serious guys!!! Just had waffle Badest ever Never come back again

Quality of food is not that high, menu photos are way different from reality. Crepe was not fresh and hard to cut

Been here twice in 3 days. Service was amazing. Desserts are to die for. Would highly recommend.

Great food, very sweet and filling ❤️

really bad service - slow, both hot drinks ordered came out at different times, both desserts also at different times, Incorrect cutlery supplied too - needs to be more organised.

Lovely cookie dough, ice cream scoop not so nice but really good value for money

Highly recommend classic hot chocolate 💯

It was beautiful expericence and enjoy our delicious hot chocolate and chai

Came here after a meal at Zizzi much better value and variety than restaurant deserts.

Great experience, great food, great statf

Lovely place .. very good service .. friendly staff

Huge choice of flavours. These parlours are popping up around London and some are very good. This parlour has good customer service and friendly helpful staff. My recommendation is two scoops in a chocolate cone. Good prices, excellent ice cream

Last week me and my husband have tried mojito over there. That was amazing that have never tried like this. The place was very peaceful and friendly.

When I reached at treatz wembley the staff was very kind generous, they make me a double waffle on my request and give me a nice discount as well. They treat very nicely at the till and same when serving food, they giving some advice as well to dont touch the hot coockie dough pan an all. The place was very clean and tidy. Music was very nice at the place.

The staff was very kind and generous today.

Affordable, quality desserts in a great location 👍 1. Great variety of quality desserts: we've had 'Chocolate Chip Cookie Dough', 'Treatz Epic Shake' and 'Chocolate Heaven Pudding', all quality stuff / recommended 😌 2. Inside and outside seating arrangements: based in Wembley Park, very busy spot; inside booths are our first choice 😅 3. Friendly customer service: to the point, good quality service; got our items within 10 mins 😉 4. Prayer room facilities: check with Wembley Park management, plenty of mosques within 1 mile radius 5. Paid and secured parking: pricey parking, best to tube in and out if you're not local