Tortilla Boxpark Croydon in Croydon

So I’ve been here in person as well as ordered online. In person I had an issue with the kiosk to which the worker was clueless and just kept saying “erm” and “im not sure” “I don’t know”. When I Ordered through ‘just eat’ and waited 50 minutes for my order. When I called the restaurant, the worker again was simply clueless. There was little to no help. And after placing the order again and telling the worker I will be calling back for confirmation that they’re making my order, they then didn’t answer. After calling maybe 5 times. As well as that, the burritos and naked burritos come as very small portions when ordered online through delivery apps which in my opinion, takes the piss as they would not do this when it’s ordered in person.

it took 2.5 hours to get my food!!

The staff are so unfriendly and rude! They also let the phone ring out they do not answer the phone! Wouldn’t recommend at all the food is average also. Will never visit again.

The customer service and the team was amazing , thank you Ragendu - i will be definitely coming back !

Excellent food and excellent staffs, especially ragendu

Ordered the collection and the staff are very rude almost threw the bag at me when I picked it up, the food itself was okay, but it definitely has not been made with any care

disgusting, awful attention to detail. Guacamole was not mashed, pork was cold. This place will give you food poisoning.

The food and the team in Croydon are amazing , thank you so much for the amazing experience ♥️♥️♥️

I had a great experience eating delicious food at your restaurant. The customer service was wonderful, well led and caring, I believe a particular member warm my heart with her excellent services, her name was IB. She had pleasant smile which as she attend to me. Her lovely service surely encouraged me to visit your restaurant. The food is very delicious and the smell is fantastic, it makes me urge to visit again 😊

Excellent service and the food was delicious, I recommend it 100%. I can't wait to eat tortilla again.

Tried naked burrito 10 out of 10 was served very fast and it was DELICIOUS !!!!! Shout out to the staff the assistant manager and the manager for the hard work ❤️

Wow, I've always been to this place, but recently, when I visited, there was an amazing and very kind guy working there named Stefan. What a good worker; he has truly enhanced the customer service experience!

Good food and very fast service. We appreciate the veggie options!!

Great service! Food is delicious,staff was very friendly and welcoming. Definitely going to come back with my friends.

I highly recommend going here, the food is great and it has a great customer service

The costumer service is HORRIBLE there was an indian and spanish man who served me such a bad experience.

Thank you IB! She made an excellent burrito that was extraordinary value for the price. Great service to compliment.

Very delicious burrito.Super flavourful and the chicken was very tender

Ordered a chicken burrito bowl on the 24/10/2023 and got a horrible case of food poisoning.

Stefan was amazing, very friendly and helpful. He was super polite and really helped me with my order. He’s a star on the team

Worker (name was IB) helped me pick the right salsa and was very polite 10/10 would recommend

It was my first time in Tortilla ever and I truly have had an amazing experience, staff was very helpful and patient with me when I couldn't make up my mind and Stefan's recommendations were spot on, will for sure visit again and bring my friends along

Amazing ✨️ experience and good customer service

I've been looking for a decent Qdoba dupe here in the UK and this place definitely delivers! Fairly priced, decent portions, and good food whats more to ask? The ordering system is on touch screens and I haven't had a problem with them yet and the food is made quickly so you barely have to wait. Would definitely recommend

Tasty affordable decent portions! My new addiction, and most restaurants barely impress me enough to leave reviews!

Brilliant thank you love that they wear gloves to prepare my food

Generous portions and fresh quality food! Friendly staff and outstanding customer service. Definitely will be back!!

The staff was great and the food was even better, it’s definitely worth a visit !

Great mexican food, lovely ambiance, attentive and friendly customer service. Highly recommend for fantastic, satisfying and flavourful dining experience

I visit this place very often. Stefan and the team are incredibly helpful and amazing. I love the food , everything comes on time and fresh. I wouldn’t change this place with any other places. Very well done guys . Thank you so much Stefan .

Delicious food 10 out of 10. Very nice and friendly team, and the manager Stefan very friendly and professional. Will come back to visit soon. 🥰🥰

I had a wonderful experience here, and Stefan’s excellent service made it even more memorable. His prompt service and helpful suggestions added to the overall enjoyment of our meal. I’ll be coming back

Absolutely loved the food, great people, specifically Stefan who was lovely on our visit! Would definitely recommend!

Food is always excellent. Every Time I go the staff and management team are always super nice even when I'm in a rush.

Nobody welcome you, nobody said thanks for order, no enjoy- NOTHING AT ALL!!!Very poor service.

Staff are increadibly rude. I am allergic to coriander and could taste it in my food. When i went back to ask, they took my borritto and put it in the bin, ingored and laughed at me and eventually i got my refund.

Good spot to grab a burrito or bowl and cool drink over lunch.

The absorption of Chilangos into Tortilla is a massive shame. Chilangos operates from Tortilla but bizarrely you can only order the food from their menu for delivery by Deliveroo; you're not allowed to buy it in person. All I want is a prawn burrito but due to the mad set up, I'd have to go home to order it and pay double the price for the pleasure. Tortilla management - please introduce prawns to the menu or let us buy Chilango stuff from Tortilla shops!! Another unfortunate disappointment re: Tortilla burritos from this outlet is I have never received all the fillings I ordered. Today the salsa, cheese AND sour cream were missing. Overall, really disappointing.

Every time you guys send me a promotion. I try and use it here and it never works. Please stop sending me discounts if I can’t use them. This is the 2nd time I tried to use a promotion and ended up just paying the full price. When I asked the manager he told me he can’t override as it will mess up his stock so I guess it’s a whatever, and I didn’t complain the first time but now it’s the second time it’s getting a-bit silly. Just won’t be believing or using the promotional codes when I get sent them.

Huge downgrade. The food now is so bland and flavourless. Really disappointed even the cheese is like water. Worse than school food. Also 3 out of 4 self order screens were broken so had to wait a long time to order. At least the food was served quickly. This used to be my favourite place to eat. Really sad :(

Visited last Friday and ordered Vegan Taco’s. Whilst waiting for my food I saw some of the most insanity procedures. The man up front making to food would continually itch his back and his nose whilst preparing the food and never once washed his hands or changed his gloves. When I asked for a refund as this was simply unacceptable the member of staff was extremely passive aggressive and made a point to throw the food into the been aggressively. Simply appalling behaviour.

Took £10 but didn't have ingredients for my order so asked to get refund and still haven't received the refund. The employee at the till is new and haven't been taught basic things such as refund. I would give zero star if it was possible.

Amazing tacos, such a shame this location didnt have the full menu.

ordered a burrito and pork carnitas with guacamole. I got the burrito without meat and without guacamole

Amazing burritos I'd go for the beef. Even if you're not hungry hungry I'd go here just for the tortilla chips and guacamole it's very addicting and this is from someone who isn't a fan of avocado. The chips go great with a pint BTW if you're ever in box Park.

Great people, was really friendly. Food was also great always get it when i go box park. Highly recommended.

Great place to grab a quick meal. Easy to order from. Food is delicious and decent portion size. Customer service was great and staff were efficient.

Tortilla chips and salsa on point

Service was amazing! Managed to get the name of one of the employers, Mark - who kindly assisted us with our food, considering it was our first time eating mexican food.

I have experience one of the best customer service at tortilla restaurant at Boxpark croydon. A young professional lady called IB had given me the most exclusive service I have ever had so far. I Will give her 10/10 for her gloomy work.

At the tortilla restaurant in Boxpark Croydon, I received some of the best customer service by IB, a young professional lady, provided the most upscale service I have yet received. She gets a perfect score from me for her outstsnding work.

The food is so good🤤 Definitely recommend

Good customer services and the food is 10/10

Ordered a burrito with some added extras, confirmed with the man making my order that it was all in there, to which he said yes, but it wasn’t and it just ruined it for me

Great service and food. Clean and welcoming vibe. Thank you! would definitely come again !!

Nice place , amazing staff and delicious food . I highly recommend this place 😊❤️

Mark and jessica, grate staff at tortilla at box park

Had a wonderful time with my friends there. Food taste was upto the notch. Service and ambiance was excellent. Will definitely revisit the place again. Highly recommended.

Very nice food and staff were very helpful

Food was okay but service is poor. Seems like they're too rushed to care about customer service. Also prioritises uber eats and deliveroo etc over customers waiting which is frustrating because they start making yours and then get sidetracked doing other orders so yours comes out cold

Mark And Sentil best Staff And delicious tacos

I came to tortilla after 1 year and it's the same in taste and customer service, perfect. Sid and his crew was fabulous . He helped me beyond his duties. Food was fresh and delicious. Quantity was perfect as usual. I strongly recommend for others.

Ordered a large grilled chicken bowl. Guacamole was tiny considering it was an extra charge to have some. Most importantly the food was bland. It's a shame as this place used to be Chilango where they did the tastiest burritos and hot boxes.

food is really good and the employees are kind and well-manered

Perfect employees, excellent food, and very good customer service.

good service from the employees and very good food 5 stars and from my point of view it is better than other places in the boxpark

Appalled. Tortilla is my go to order place for years and I ordered from this branch for the 1st time. I ordered a large naked burrito with chicken. I got no chicken and a half empty box with like 7 pinto beans and a tonne of onions. The cheese dip which is always my favourite thing was completely watered down. It’s never tasted like that before in any other tortilla. Never ordering from here again.

Best burrito I’ve had in a while lovely servers, food tastes fresh the beef burrito is unbelievable would definitely visit again

Service: Super easy to order vi's touch screen, food was prepared and ready within a couple of minutes. Food: as always really nice Chicken Burritos 🌯 Atmosphere: You can sit and eat in Box Park which has a nice Atmosphere. Any annoying thing, was that no plate was given and burritos are messy (1* deducted)

Such a shame. It used to be a Chilango restaurant, which offer some of the best Mexican food in London. I used to travel to Boxpark for a couple of years just for Chilango. Sadly it is now Tortilla which is noticeably different and not at all as good 😕

Told there was no beef despite ordering it on the self service kiosk. Had to choose an alternative after ordering which was annoying.

Very easy to order on the screens. Very fast food compared to other places you can eat from in Boxpark. You can watch the team make the food which I liked doing and they was having a chat with me at the same time. They was very friendly and bubbly. I forgot to add guac when I paid and they added some for me which I thought was great service. Food was exceptional best food out of all the tortillas I’ve eaten at! Will deffo be back :)

Lovely food, friendly staff with fast service.

Make sure you get what you ask for. Went to get 2 burritos takeaway and half of fillings I ordered were missing including guacamole which costs extra. Couldn't flag it up because I was eating at home!

Great food, great vegan options, staff were friendly and welcoming

Great staff really friendly and food is amazing

Great place to eat friendly staff

Came today after work, the staff were really lovely, the blonde manager explained all the different sauces that were available as I wasn't too sure what each one was and she was so helpful. Was a really great meal and the self service was easy to use . Thank you!

Amazing food great price would go back again lovely staff

Paid £13 for open chicken burrito bowl with extra chicken. I could count on one hand the amount of chicken in the bowl. Terrible value.

Great food lovely service best burrito ever! :)

The worse burrito I had ever , we order chicken burrito , and we get only 3 small pieces of chicken in a large burrito . You will have a rice wrap with 3 small pieces of chicken 🤢

Love the place, food is fast and quality is amazing. Love Tortilla!

Ordered a deliveroo from here - I live 5 mins away but my food showed up super cold, so would have left the store this way. No salsa so it was incredibly bland. Missed my chips and dip altogether. Really disappointing.