Tortilla Bournemouth in Bournemouth

The food came out spilled in the bottom of the bag?

I ordered at 2:00pm and it only arrived at 3:30 after many many issues

Rice was crunchy and food was cold but the delivery was quick so must have left the restaurant cold!

I've ordered from here numerous times and was always really happy with the food. Unfortunately, this is now the second time that the piña picante sauce I received was spoiled, it was fizzy, had bubbles inside, and even made a popping sound when opened. The first time, I thought it was just a one-off mistake. But twice? That’s not okay. What’s worse is that I also chose this sauce in my tortilla. This was the last time I ordered here, which is a real shame. I used to love this place. I’ve had this sauce over 10 times before and it was always delicious. But serving sauce that’s gone bad is unacceptable. Please check what you’re giving to people.

We were served by an extremely kind, cordial gentleman, patient with our request and with a smile at every moment.

What a fantastic burrito! 🌯 I thoroughly enjoyed the food and was impressed with the sheer size of the burrito. I would have liked a bit more sauce with my tortilla chips though, cuz it ran out with half a bag of chips remaining!

Food absolutely smashed it out the park . Thank ypu Ellie for the outstanding service!!

Amazing bowl, honesty never had food this good in my 75 years on this planet

Wow, speechless. This is now my go to spot for lunch. Absolutely love it there

Freezing cold. Tastes like it was off. Considering the time it took to cook/make, this was not my money/times worth

Quick service with good food and friendly staff.

Great filling food and friendly service.

Great customer service great good

Great healthy tasty food as usual, staff could do with being a bit more helpful and friendly!

Great food, great quesadillas, great service especially from Elisa

Amazing experience the burritos and the quesadillas are great!!!!

No difference between medium and large box it seems. You pay extra for the larger box

Got a meal via too good to go app and it was the quickest pickup I've had so far. Food was decent, can't complain.

I could eat these every day ! Delicious

Always very nice and friendly staff!

Never eaten at one of these places before, staff were great and explained the process and gave me a wide choice of fillings for my burrito, I have to say it was lovely and will 100% be returning. Excellent value for money and staff were lovely

Really great staff, great atmosphere very hard to come across these days, couldn’t of asked for a better experience

Was served by Ellie, who was really kind and patient, helping me know what options are vegan customer service was great and good was really tasty:) and again a big thank you to Ellie for being so helpful with my order:)

The team at Bournemouth always go above and beyond to look after me! Elisa always makes my time extra special I can’t thank her enough!!

Incredible service! The staff are always so friendly and helpful and always have great suggestions for flavour combinations.couldnt recommend enough!

Visited the area with my family and had lunch here. Pleasant atmosphere, nice food, staff were friendly and gave some pointers for local places to visit whilst we were here. Will visit again when down this way

Visited whilst on vacation. The food was lovely and the staff were great. Would definitely recommend, Ana-maria was so lovely and kind. We will be back

My girlfriend and I loved this place! Our server was amazing and super helpful! Food was fantastic! Would definitely go again when we are back in the area!

Great service,super tasty food :) Love Tortilla

I adore this place, but if u go in person when they are near closing time they pretend items don’t exist or there isn’t any left despite uber eats saying it both exists and is in stock, other than that the food is great

Tortilla doesn't accept cash, I do not support businesses that do this.

Even though I was late for picking up my food the workers were very understanding and lovely and they are very kind people.

Free burrito day, the staff were amazing they coped so well with the absolute amount of people and orders going through, they regularly went up and down the line making sure people knew to have the app ready etc and were very friendly considering the stress they were under, can’t praise it enough as I know how hard it can be working on a day like that with massive queues. brilliant staff.

Harry my server was amazing! He gave me the best customer service. I would definitely be visiting again!

The burritos were amazing! The pork was so tender and juicy, really great choice! The kids loved the quesadillas too. Brilliant all round, wasn’t overly keen on the salsa but just means I have to try the other salsa options next. Jalapeño candy mayo was divine!

Said it was on the way, driver didn’t leave the restaurant for ages and when I finally got it, it was freezing

would have liked more meat portion since i paid for extra chicken but the food was still very nice! x

Lovely food very tasty but what the dish is plus delivery and service fee price ended up high so unlikely to order again

food was hot and flavourful, but portion sizes were smaller than expected - specifically the tortilla chip quantity was limited and the burritos smaller than expected. However, very tasty!

Smooth and quick delivery. Tasty and well prepared food.

Ordered takeaway for a family of 4. One meal missing. Ended up eating instant noodles instead. Sunday evening!!!Highly disappointed!!!

None of the items were correct, and the total food was 1/3 what was ordered. When the restaurant was called they said they were short of ingredients and about to close, so there was nothing they could do so we should contact Just-Eat for a refund.

the food was cold , we had to reheat it to enjoy 😒

Quesadillas arrived cold with a can of coke on top of. Missing the cheese inside to melt together. Burrito was just full of rice, you couldn’tidentify which meat was inside as there was so little. Really disappointing.

They’re the best in here food is amazing

Said 15-30 minutes when I ordered, took over 1 hr 45!

Great food, but both times I've ordered it's been cold.

Most expensive rice I ever had!!! Ordered last night from the Uber for take away a big Burrito because whenever I went in the restaurant it was really good but this time it was disgusting. Full with rice bearly had any meat in it . The whole wrap tasted nothing but rice . I'm sure I'm not the first person who complains about it ... Even I added extras like cheese in it payed extra for it and they haven't put in my order. Shame in the staff !!! £32 for rice isn't funny!!!

Soo good, friendly worker who happily walked me through the menu and my options. ended up with a really tasty cheap lunch.

Food is great and the staff are very nice

Not much chicken in it for £16.75

Very nice people. Very welcoming and polite.

Have ordered from here a few times. Great portion sizes and good flavours.

Late, then arrived cold. Big dip energy arrived with only 16 tortilla chips (I counted!!!) at a cost of 7.75

I ordered two chicken burritos and was very disappointed to find that it was served cold. This is unacceptable for the price I paid and significantly affected the quality of the meal. I expect better standards and would like to request compensation for this poor experience.

Have never been in to one of these restaurants before but went in there today and was greeted by a very friendly lady that asked if I’d been before and when I said I’d not explained the options very clearly and helped me pick some tacos. The food was excellent and staff very friendly and helpful. Will be back.

I absolutely love Tortilla, I have a bit of a bias As a result. The food is brilliant, fairly priced for what you get. I love the atmosphere, they usually look the same across stores but have a nice vibe. To be fair in my review a couple negatives, Staff were a bit short and almost came off dismissive, it was just after lunch rush, so it may have been a stressed moment. It seems to be across tortilla in general, but they tend to not have enough seats and space to eat in. It may be the way they configure the place from top level. Definitely love to visit when I have my business trips down to Bournemouth

Great friendly team down in Bournemouth brunch. The food is perfect every single time

Lovely first time at Tortilla Bournemouth. Everything is fresh, the rice is fragrant,the meat is tender slow cooked not chewy! Great price! Polite service, very understanding. Will be returning.

1st time and it was very nice atmosphere and staff..

unfortunately this is the second time I've ordered and only had half of it arrive, ordered two meals and only one arrived. I called and was told the kitchen had just shut. now being a kitchen manager myself, if my staff missed someone's food and the kitchen had closed, they still would make the food as it's been paid for. very disappointed

Undercooked rice and the bowl was 80% rice even though I paid for double chicken

Radu was lovely, explained all the options well, thank you, we shall be coming again soon.

Delicious 😋 Fresh and great portion size. Everything arrived as ordered.

there was hardly and vegan chilly in my burrito it was all black beans so not happy at all really. the delivery driver was very nice though.

We love ordering from Tortilla as long as the mixed vegetable burrito is available which it doesn't seem to be some of the time. But usually it arrives quicker and today it was nearly cold by the time it arrived. But it was still tasty.

got it delivered it was the best munch ever. well worth the money.

EXCELLENT food, great service and amazing atmosphere! The man who served me was so kind, he could see I was having a bad day and cheered me up completely. Also the food was delicious, exactly what I needed! Thank you will definitely be returning

great burritos, I will definitely order again.

Got order completely wrong. Food contained alergins because of their mistakes

Excelentes burritos, cantidad generosa y buen sabor

Food arrived cold sadly, and wasn’t very flavourful. But portion sizes were good. Overall wouldn’t order again

really good service :) tasty burrito and lovely staff :)

Delivery driver left the food in the street and drove off. Did not even ring the door just sent a picture of my cold food left in the street for anyone to steal. Would never order anything from them again

tiny amount compared with London Tortillas

Great customer service from Maisy and the burrito was perfectly made

Food tasted very nice but was only lukewarm.

This is the best Burrito that I've eaten in the UK. Tbeef is absolutely delicious 10/10!

Delicious food. We love being able to build our own burritos.

Tortilla has great, fresh food with lots of tasty options, and the service is always friendly. However, I feel the large portion could be a bit bigger. Overall, it's still a favorite spot for a quick and delicious meal!

amazing food and lovely service. thank you so much 🙏🏻

Great service, lush food. Would recommend to a friend!

Nothing better than a Lovely and delicious burrito on a sunny day, let's not forget the friendly staff and cozy atmosphere :)

amazing food, lovely staff. thank you for a great dining experience 😁⭐️

Very welcoming and friendly staff. And food is always up to standards.

Radu provided excellent service, food tasted fresh and enjoyable, really good food spot

Very friendly staff, amazing portion sizes and value for money. Food is always perfect

Anamaria is so lovely and efficient! We love her

Good pricing and variety of options definitely 👍🏻 go

Had great service while visiting. The servers Elisa and Kieran made my visit very pleasant would recommend.

Really friendly chap over from Southampton, explained it all well to me. Great food, place looked fun, just very quiet on a wet weekend.

I downloaded the app as I love a burrito I ordered a beef one and a chicken one no problems with the beef one, but the chicken one had to go in the bin was not worth £9.00 was very dry, I asked for sauce don’t think there was any in there was just filled with rice as I only had rice and chicken and (sauce)? was very disappointing so won’t be going back again.

Wrong ingredients in the burritos. Cold and soggy on delivery. Was predominately rice with very little else - even the rice was wrong.

Amazing quesadilla! Thanks Nina, top service. We’ll be back.

Lovely chilled atmosphere fast service and great Mexican food

I ordered a burrito and the salsa and guacamole was missing the rice was not cooked properly and still crunchy terrible food and expensive for just some beans and rice definitely avoid this place go to Taco Bell instead

Missing items in the meal deal with no options to challenge this

The size medium it like a hand . Small noting to eat and very expensive

The staff where so helpul and the food was super tasty Will definitely be back 😊

Brilliantly decorated with Amazing food and nice staff. The staff are really helpful guiding you through the process (although i feel better labelling the various things in containers could help. The food is delicious and high quality. It feels kinda like a burrito version of Subway. Metal utensils are also provided which is really nice and avoids disposable ones. This is truly one of the best mexican dining expériences ive had in the uk