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4.2

Based on 1.341 opinions finded in 4 websites

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Nº 370 in 792 in Bournemouth

Nº 8 of 12 Mexican in Bournemouth

CUSTOMERS TALK ABOUT DISHES WITH..mexicancheeseguacamolericechickenmeatporkladytortilla

comment_iconOpinions

The food came out spilled in the bottom of the bag?

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Lauren . 2025-05-30

MORE AT Just Eat

I ordered at 2:00pm and it only arrived at 3:30 after many many issues

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Tyler . 2025-05-27

MORE AT Just Eat

Rice was crunchy and food was cold but the delivery was quick so must have left the restaurant cold!

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Jake . 2025-05-22

MORE AT Just Eat

I've ordered from here numerous times and was always really happy with the food. Unfortunately, this is now the second time that the piña picante sauce I received was spoiled, it was fizzy, had bubbles inside, and even made a popping sound when opened. The first time, I thought it was just a one-off mistake. But twice? That’s not okay. What’s worse is that I also chose this sauce in my tortilla. This was the last time I ordered here, which is a real shame. I used to love this place. I’ve had this sauce over 10 times before and it was always delicious. But serving sauce that’s gone bad is unacceptable. Please check what you’re giving to people.

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Olga Guminska . 2025-05-20

MORE AT Google

We were served by an extremely kind, cordial gentleman, patient with our request and with a smile at every moment.

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argenis j. vera u. . 2025-05-17

MORE AT Google

What a fantastic burrito! 🌯 I thoroughly enjoyed the food and was impressed with the sheer size of the burrito. I would have liked a bit more sauce with my tortilla chips though, cuz it ran out with half a bag of chips remaining!

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Adam . 2025-05-16

MORE AT Just Eat

Food absolutely smashed it out the park . Thank ypu Ellie for the outstanding service!!

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Archie Stanley . 2025-05-12

MORE AT Google

Amazing bowl, honesty never had food this good in my 75 years on this planet

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Paul Roff . 2025-05-10

MORE AT Google

Wow, speechless. This is now my go to spot for lunch. Absolutely love it there

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Helen Fudge . 2025-05-10

MORE AT Google

Freezing cold. Tastes like it was off. Considering the time it took to cook/make, this was not my money/times worth

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User . 2025-05-09

MORE AT Just Eat

Quick service with good food and friendly staff.

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Tallulah Sitwell . 2025-05-07

MORE AT Google

Great filling food and friendly service.

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Lilza G . 2025-05-07

MORE AT Google

Great customer service great good

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curtis phillips . 2025-05-06

MORE AT Google

Great healthy tasty food as usual, staff could do with being a bit more helpful and friendly!

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David Evans . 2025-05-05

MORE AT Google

Great food, great quesadillas, great service especially from Elisa

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Tuko Clothing . 2025-05-04

MORE AT Google

Amazing experience the burritos and the quesadillas are great!!!!

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Nick4000 . 2025-05-04

MORE AT Google

No difference between medium and large box it seems. You pay extra for the larger box

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Huseyin Ongan Aydogdu . 2025-05-04

MORE AT Google

Got a meal via too good to go app and it was the quickest pickup I've had so far. Food was decent, can't complain.

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Nilante Ebun-Cole . 2025-05-03

MORE AT Google

I could eat these every day ! Delicious

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Anna . 2025-04-29

MORE AT Just Eat

Always very nice and friendly staff!

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Alana Faith . 2025-04-21

MORE AT Google

Never eaten at one of these places before, staff were great and explained the process and gave me a wide choice of fillings for my burrito, I have to say it was lovely and will 100% be returning. Excellent value for money and staff were lovely

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Damianc1983666 . 2025-04-20

MORE AT Google

Really great staff, great atmosphere very hard to come across these days, couldn’t of asked for a better experience

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Jake Lamberth . 2025-04-19

MORE AT Google

Was served by Ellie, who was really kind and patient, helping me know what options are vegan customer service was great and good was really tasty:) and again a big thank you to Ellie for being so helpful with my order:)

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Roo E . 2025-04-19

MORE AT Google

The team at Bournemouth always go above and beyond to look after me! Elisa always makes my time extra special I can’t thank her enough!!

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Kacie Ball . 2025-04-18

MORE AT Google

Incredible service! The staff are always so friendly and helpful and always have great suggestions for flavour combinations.couldnt recommend enough!

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Nicholas Tweddle . 2025-04-18

MORE AT Google

Visited the area with my family and had lunch here. Pleasant atmosphere, nice food, staff were friendly and gave some pointers for local places to visit whilst we were here. Will visit again when down this way

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Kathryn Butlin . 2025-04-17

MORE AT Google

Visited whilst on vacation. The food was lovely and the staff were great. Would definitely recommend, Ana-maria was so lovely and kind. We will be back

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Charlie Hatch . 2025-04-17

MORE AT Google

My girlfriend and I loved this place! Our server was amazing and super helpful! Food was fantastic! Would definitely go again when we are back in the area!

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Shona Crossan . 2025-04-17

MORE AT Google

Great service,super tasty food :) Love Tortilla

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Agata Stoklosa . 2025-04-17

MORE AT Google

I adore this place, but if u go in person when they are near closing time they pretend items don’t exist or there isn’t any left despite uber eats saying it both exists and is in stock, other than that the food is great

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Eavie Mayberry . 2025-04-16

MORE AT Google

Tortilla doesn't accept cash, I do not support businesses that do this.

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SWMIKETRUCKING . 2025-04-14

MORE AT Google

Even though I was late for picking up my food the workers were very understanding and lovely and they are very kind people.

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Hawa Mahat . 2025-04-09

MORE AT Google

Free burrito day, the staff were amazing they coped so well with the absolute amount of people and orders going through, they regularly went up and down the line making sure people knew to have the app ready etc and were very friendly considering the stress they were under, can’t praise it enough as I know how hard it can be working on a day like that with massive queues. brilliant staff.

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Katie Mcilmail . 2025-04-04

MORE AT Google

Harry my server was amazing! He gave me the best customer service. I would definitely be visiting again!

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Kelly Yeung . 2025-04-02

MORE AT Google

The burritos were amazing! The pork was so tender and juicy, really great choice! The kids loved the quesadillas too. Brilliant all round, wasn’t overly keen on the salsa but just means I have to try the other salsa options next. Jalapeño candy mayo was divine!

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Natalie . 2025-03-29

MORE AT Just Eat

Said it was on the way, driver didn’t leave the restaurant for ages and when I finally got it, it was freezing

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freddie . 2025-03-27

MORE AT Just Eat

would have liked more meat portion since i paid for extra chicken but the food was still very nice! x

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amisha . 2025-03-20

MORE AT Just Eat

Lovely food very tasty but what the dish is plus delivery and service fee price ended up high so unlikely to order again

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Leanne . 2025-03-13

MORE AT Just Eat

food was hot and flavourful, but portion sizes were smaller than expected - specifically the tortilla chip quantity was limited and the burritos smaller than expected. However, very tasty!

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Justin . 2025-03-04

MORE AT Just Eat

Smooth and quick delivery. Tasty and well prepared food.

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Alex . 2025-03-04

MORE AT Just Eat

Ordered takeaway for a family of 4. One meal missing. Ended up eating instant noodles instead. Sunday evening!!!Highly disappointed!!!

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Jarek Slezak . 2025-03-02

MORE AT Google

None of the items were correct, and the total food was 1/3 what was ordered. When the restaurant was called they said they were short of ingredients and about to close, so there was nothing they could do so we should contact Just-Eat for a refund.

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Gavin . 2025-03-02

MORE AT Just Eat

the food was cold , we had to reheat it to enjoy 😒

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Julie . 2025-02-28

MORE AT Just Eat

Quesadillas arrived cold with a can of coke on top of. Missing the cheese inside to melt together. Burrito was just full of rice, you couldn’tidentify which meat was inside as there was so little. Really disappointing.

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Eleanor . 2025-02-28

MORE AT Just Eat

They’re the best in here food is amazing

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Thiago Froud . 2025-02-24

MORE AT Google

Said 15-30 minutes when I ordered, took over 1 hr 45!

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Kate . 2025-02-21

MORE AT Just Eat

Great food, but both times I've ordered it's been cold.

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Matilda . 2025-02-20

MORE AT Just Eat

Most expensive rice I ever had!!! Ordered last night from the Uber for take away a big Burrito because whenever I went in the restaurant it was really good but this time it was disgusting. Full with rice bearly had any meat in it . The whole wrap tasted nothing but rice . I'm sure I'm not the first person who complains about it ... Even I added extras like cheese in it payed extra for it and they haven't put in my order. Shame in the staff !!! £32 for rice isn't funny!!!

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Szandra Nàdas . 2025-02-16

MORE AT Google

Soo good, friendly worker who happily walked me through the menu and my options. ended up with a really tasty cheap lunch.

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James “Jam” Connolly . 2025-02-11

MORE AT Google

Food is great and the staff are very nice

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Tyler James . 2025-02-10

MORE AT Google

Not much chicken in it for £16.75

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grant . 2025-02-07

MORE AT Just Eat

Very nice people. Very welcoming and polite.

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Tony Wilkie . 2025-02-02

MORE AT Google

Have ordered from here a few times. Great portion sizes and good flavours.

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Daisy . 2025-01-26

MORE AT Just Eat

Late, then arrived cold. Big dip energy arrived with only 16 tortilla chips (I counted!!!) at a cost of 7.75

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Kate . 2025-01-25

MORE AT Just Eat

I ordered two chicken burritos and was very disappointed to find that it was served cold. This is unacceptable for the price I paid and significantly affected the quality of the meal. I expect better standards and would like to request compensation for this poor experience.

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Samuel . 2025-01-19

MORE AT Just Eat

Have never been in to one of these restaurants before but went in there today and was greeted by a very friendly lady that asked if I’d been before and when I said I’d not explained the options very clearly and helped me pick some tacos. The food was excellent and staff very friendly and helpful. Will be back.

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Mark Fidell . 2025-01-18

MORE AT Google

I absolutely love Tortilla, I have a bit of a bias As a result. The food is brilliant, fairly priced for what you get. I love the atmosphere, they usually look the same across stores but have a nice vibe. To be fair in my review a couple negatives, Staff were a bit short and almost came off dismissive, it was just after lunch rush, so it may have been a stressed moment. It seems to be across tortilla in general, but they tend to not have enough seats and space to eat in. It may be the way they configure the place from top level. Definitely love to visit when I have my business trips down to Bournemouth

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Josh T . 2025-01-16

MORE AT Google

Great friendly team down in Bournemouth brunch. The food is perfect every single time

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Ozan Kulaksiz . 2025-01-13

MORE AT Google

Lovely first time at Tortilla Bournemouth. Everything is fresh, the rice is fragrant,the meat is tender slow cooked not chewy! Great price! Polite service, very understanding. Will be returning.

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Matt Law . 2025-01-13

MORE AT Google

1st time and it was very nice atmosphere and staff..

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charmaine beckles . 2025-01-04

MORE AT Google

unfortunately this is the second time I've ordered and only had half of it arrive, ordered two meals and only one arrived. I called and was told the kitchen had just shut. now being a kitchen manager myself, if my staff missed someone's food and the kitchen had closed, they still would make the food as it's been paid for. very disappointed

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Gawayne . 2025-01-01

MORE AT Just Eat

Undercooked rice and the bowl was 80% rice even though I paid for double chicken

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Sean . 2024-12-27

MORE AT Just Eat

Radu was lovely, explained all the options well, thank you, we shall be coming again soon.

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Roksana Buller . 2024-12-13

MORE AT Google

Delicious 😋 Fresh and great portion size. Everything arrived as ordered.

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Deirdre . 2024-12-11

MORE AT Just Eat

there was hardly and vegan chilly in my burrito it was all black beans so not happy at all really. the delivery driver was very nice though.

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Clare . 2024-12-04

MORE AT Just Eat

We love ordering from Tortilla as long as the mixed vegetable burrito is available which it doesn't seem to be some of the time. But usually it arrives quicker and today it was nearly cold by the time it arrived. But it was still tasty.

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Julie . 2024-11-15

MORE AT Just Eat

got it delivered it was the best munch ever. well worth the money.

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anonymous reviewer . 2024-11-14

MORE AT Google

EXCELLENT food, great service and amazing atmosphere! The man who served me was so kind, he could see I was having a bad day and cheered me up completely. Also the food was delicious, exactly what I needed! Thank you will definitely be returning

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Mathi Stevens . 2024-11-13

MORE AT Google

great burritos, I will definitely order again.

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Alice . 2024-11-13

MORE AT Just Eat

Got order completely wrong. Food contained alergins because of their mistakes

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Simon . 2024-11-10

MORE AT Just Eat

Excelentes burritos, cantidad generosa y buen sabor

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Jesus . 2024-11-09

MORE AT Just Eat

Food arrived cold sadly, and wasn’t very flavourful. But portion sizes were good. Overall wouldn’t order again

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Abi . 2024-11-05

MORE AT Just Eat

really good service :) tasty burrito and lovely staff :)

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Katy Marie . 2024-10-30

MORE AT Google

Delivery driver left the food in the street and drove off. Did not even ring the door just sent a picture of my cold food left in the street for anyone to steal. Would never order anything from them again

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Kevin Craine . 2024-10-23

MORE AT Google

tiny amount compared with London Tortillas

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Bridget . 2024-10-19

MORE AT Just Eat

Great customer service from Maisy and the burrito was perfectly made

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harry harding . 2024-10-06

MORE AT Google

Food tasted very nice but was only lukewarm.

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Terri . 2024-10-04

MORE AT Just Eat

This is the best Burrito that I've eaten in the UK. Tbeef is absolutely delicious 10/10!

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alex . 2024-10-01

MORE AT Just Eat

Delicious food. We love being able to build our own burritos.

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Julie . 2024-09-21

MORE AT Just Eat

Tortilla has great, fresh food with lots of tasty options, and the service is always friendly. However, I feel the large portion could be a bit bigger. Overall, it's still a favorite spot for a quick and delicious meal!

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Antero Santos . 2024-09-19

MORE AT Google

amazing food and lovely service. thank you so much 🙏🏻

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Chloe Rosenau . 2024-09-13

MORE AT Google

Great service, lush food. Would recommend to a friend!

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Tim Baldwin . 2024-09-13

MORE AT Google

Nothing better than a Lovely and delicious burrito on a sunny day, let's not forget the friendly staff and cozy atmosphere :)

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Reuben Baldwin . 2024-09-13

MORE AT Google

amazing food, lovely staff. thank you for a great dining experience 😁⭐️

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Erin Rolfe . 2024-09-13

MORE AT Google

Very welcoming and friendly staff. And food is always up to standards.

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Leah Pearce . 2024-09-12

MORE AT Google

Radu provided excellent service, food tasted fresh and enjoyable, really good food spot

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Jarod Aymer . 2024-09-12

MORE AT Google

Very friendly staff, amazing portion sizes and value for money. Food is always perfect

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Ana Neal . 2024-09-12

MORE AT Google

Anamaria is so lovely and efficient! We love her

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Rebecca Spring . 2024-09-11

MORE AT Google

Good pricing and variety of options definitely 👍🏻 go

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I Lonare . 2024-09-09

MORE AT Google

Had great service while visiting. The servers Elisa and Kieran made my visit very pleasant would recommend.

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JXART7 . 2024-08-26

MORE AT Google

Really friendly chap over from Southampton, explained it all well to me. Great food, place looked fun, just very quiet on a wet weekend.

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Darren Canning . 2024-08-24

MORE AT Google

I downloaded the app as I love a burrito I ordered a beef one and a chicken one no problems with the beef one, but the chicken one had to go in the bin was not worth £9.00 was very dry, I asked for sauce don’t think there was any in there was just filled with rice as I only had rice and chicken and (sauce)? was very disappointing so won’t be going back again.

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Nathalie Z . 2024-08-19

MORE AT Google

Wrong ingredients in the burritos. Cold and soggy on delivery. Was predominately rice with very little else - even the rice was wrong.

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Megan . 2024-08-17

MORE AT Just Eat

Amazing quesadilla! Thanks Nina, top service. We’ll be back.

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Annette Lan . 2024-08-13

MORE AT Google

Lovely chilled atmosphere fast service and great Mexican food

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Stuart Lan . 2024-08-13

MORE AT Google

I ordered a burrito and the salsa and guacamole was missing the rice was not cooked properly and still crunchy terrible food and expensive for just some beans and rice definitely avoid this place go to Taco Bell instead

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Susan . 2024-08-06

MORE AT Just Eat

Missing items in the meal deal with no options to challenge this

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Ben . 2024-08-06

MORE AT Just Eat

The size medium it like a hand . Small noting to eat and very expensive

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Tufa . 2024-07-30

MORE AT Just Eat

The staff where so helpul and the food was super tasty Will definitely be back 😊

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Stephen Williamson . 2024-07-29

MORE AT Google

Brilliantly decorated with Amazing food and nice staff. The staff are really helpful guiding you through the process (although i feel better labelling the various things in containers could help. The food is delicious and high quality. It feels kinda like a burrito version of Subway. Metal utensils are also provided which is really nice and avoids disposable ones. This is truly one of the best mexican dining expériences ive had in the uk

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jezzaftw . 2024-07-19

MORE AT Google

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