Tortilla in Richmond upon Thames

Just had lunch with a friend this afternoon. Atmosphere wasn't enjoyable - the only person who was beyond kind and helpful was Aky. There was an issue with my order from another staff member, and Aky was kind enough to help resolve it - much to the dismay from the other staff members.

I’ve used this branch for collection on many occasions and I’m really not sure what it is with the portion control. It’s like you’re being rationed - I always have to prompt the staff to fill the bowl to the top and have given up buying large bowls as they fill the medium and large with about the same amount of stuff. I made the mistake of using Deliveroo today were I had no ability to prompt them to fill the bowl up to the size it should be. So I ended up with a half full bowl which isn’t going to fill me up. What’s going on - are the staff paid bonuses for the amount of food they’ve got left over at the end of the day. Just to add I’ve used many other Tortillas and none of them are as tight as this bunch!

Cold burrito, unfriendly staff, dirty around, no beers, dirty bowl without ice with few dirty and warm tins. We will never back again. Good manager will take hygiene seriously. Additionally you have opposite sainsbury and tesco, staff should go and grab some stuff to be sure customers can be served properly. Looks like its ongoing issue consider more comments. Wasted time and money.

Went to order a burrito, server drinking with gloved hands, opening cupboards, changing greasy foil dispenser (which she dropped into the rice) then touching food without changing gloves. Too stomach churning to watch so bailed at that point.

Absolutely appalling. I went on the 5th Jan at lunchtime and I ordered and paid for the food and drinks. When the order came they didn't have the drinks I ordered, so we accepted less expensive drinks. The manager, Rhiannon was new and didn't know how to refund the difference so she said she would contact me by email later that day. I agreed, which with hindsight clearly was a mistake to trust her to sort this at a more convenient time for her. She emailed me on 18 Jan to apologise and arrange the refund. the email said: 'I hope that this email finds you well. I would firstly like to apologise for the delay in contacting you. I have spoken to my operations manager regarding your refund, and I have been informed that Ritual refunds must be done instore via Chip and pin machine. Unfortunately, I didn’t know that at the time, as it was only my first week in store, so was (and currently am) trying to fully find my feet. I would like to try and rectify this situation as soon as possible. So, could you please let me know if you are local to the Richmond area? If so, I would like to invite you into the store at your next earliest convenience in order to get your refund. On top of that, I would like to provide you with a free meal from us here at Richmond, for the hassle. Please do let me know if this is a solution you would be happy to proceed with. Again, I’m truly sorry. Best wishes, Rhiannon General Manager Tortilla Richmond' I am not local so explained this said I couldn't go in and asked for it to be refunded to card again. Since then, Rhiannon has completely ignored my follow up emails and I have still not received my refund. Shocking customer service. I have now emailed the main contact address and am still hoping for a response.

5th time have ordered, no problems before. Gave us flour tacos 🌮 instead of corn. End result our 11 year old has thrown up 3 times so far.

Tortilla in Richmond is good for lunch if you're in the are. However, I wouldn't go out of my way to eat there. I had a vegan enchilada which was good but not memorable.

Great food and Maria & Walter were very friendly. They were kind enough for me to try two differnt meats for my young son. I recommend the quesadillas. Perfect service.

Burritos and tacos here are always tasty, inexpensive. Staff always friendly and restaurant is always clean

The food was Terrible and tables Who is very dirty service not good never I back in thes restaurant 🙂

We have been here a few times and always receive a warm welcome from the staff. Covid procedures are always in place and tables/toilets are super clean. The burritos are really delicious, they give you a generous amount of filling (compared to Bar Burrito, I'm sorry I'm even mentioning this place in the same breath as Tortilla!). Their large is actually large and is enough for 2 people. The ingredients are always fresh and top quality meats are used. They offer student discount too which is good, although everything is reasonably priced anyway. Will definitely be returning and recommend a visit here. Thanks Tortilla chefs and staff!

I ordered my food online and the complete wrong order came. Phoned them up to try and sort it out and the staff member was very rude and obnoxious and told me they can’t do nothing about it. The worst service I’ve ever had anywhere and the tortillas were burnt and the rest of the food was horrible absolutely wouldn’t recommend

Very good tortilla :-) nice location and staff Highly recommended . We will back again once reopen with tables :)

Ani took such care to get the order exactly right, even though we couldn’t do all on the deliveroo website. She even threw in some freebies and was so so sweet! Always a favourite! Thank you Ani and Merry Christmas x

Nice portion, not a bad burrito other than that it was (this time and last time....may not be a next time) WAY TOO SALTY and although I ordered hot sauce, really barely any heat to it at all, so a bit bland and way too salty. Hmmmm.

Outstanding Burrito made to order. Fast, fresh, opposite train station. My go to fast food when passing through Richmond. Never disappointed.

Best margarita in Richmond. We had an amazing time while dinning in here everyone who’s working are friendly.

Was disappointing to find the burrito stand in Whole Foods not operating and i really wanted a burrito. Quick google and a 5 minute dash i get to Tortilla's. I can only describe the large burrito as resembling a small child, size wise of course. You have a choice of Beef, Chicken, Pork and other veggie/vegan friendly fillings, rice, beans, salad, salsa, you name it. This thing was packed to the brim and very generous with the meat too. It was unbelievably delicious. I can't wait to come back.

Incredible margarita! Wish it was real cheese not cheese Sauce on the nachos. The pork carnitas are delicious. Gracious staff and nice layout to the restaurant.

The chicken burrito was so big we opted to share one .... which was enough. Tasty, rapid service, friendly staff, good value.

Food is always very cold when delivered (way more than other restaurants). The restaurant also gave a vegetarian a meat based meal, even though we’d asked not to. Food is an average, meh.

I love this chain and eating in is a pleasure I don’t always have time to do. I enjoyed my meal here with a beer. The food is excellent choosing your own combination of ingredients.

Underwhelming place to go. Much prefer similar burrito eateries. Food had a lack of punch, wanted more vibrant flavours and heat. Service was a bit disinterested and stingy on the portion sizes.

Went here last evening with my boyfriend and his mum. We were horrified with the service from the woman who was taking our order. She was unclear with what she was asking and was very rude when we told her we wanted pork burritos as she had apparently been asking what size we wanted first (even though all she asked was "what do you want"). She had a sour face the rest of the time we were there. The burrito itself was pretty flavorless. I had to add some of their table sauce to every bite. It was also very soggy. Do yourself a favour and don't go here. Not impressed.

Always a good place to visit wether it’s popping in for a quick lunch for one and for more sit down and chill meal with friends. I pop in fairly regularly and don’t think I’ve even been disappointed at this particular venue!

Located opposite Richmond Station this is a great place to eat in or takeaway. Burritos are really tasty and great prices. Drinks a tad expensive and limited choice. Lots of seating upstairs and downstairs. Veggie and meat options. Customers of all ages including families

This is THE BEST burrito place ever!! They do such nice food but the burritos are my favourite. The service is super quick, staff are well trained and it’s always so clean! Definitely recommend it for everyone!

Ordered a medium burrito, delicious, chicken is tasty and the price is great for what it is Does the job and also good staff.

My preference is the pork - very tasty and filling. Excellent value and a perfect lunchtime pit-stop!

Food was absolutely fantastic. I ordered a naked burrito (bowl) and a regular veggie burrito, both to take away.

Had a veggie burrito and a large chicken bowl; really tasty and definitely something I would eat again. Staff seemed unfriendly and rushed though.

We ate lunch at Tortilla with our 14 month old son. I order a large burrito which was the largest burrito I have ever eaten, the food was tasty and good value. The restaurant had high chairs and was also able to microwave the food we bought with us for our baby.

This is my first visit to this chain and I enjoyed it a lot. I like the fact you decide what is in the burrito. There are options to eat healthily here if you choose to do so

Great healthy options. A great alternative to fast food and is relatively priced. Music was a little too loud for my liking

Primera vez que voy a Tortilla. Me pareció muy limpio. El personal muy amable y esforzado para explicar el tipo de variables. El burrito muy bueno con variedad de ingredientes. Por mi parte pedí Naked burrito y unos nachos queso. Muy buenos.Precio razonable. Unas £ 9 por persona aprox con una bebida. Puedo volver

We popped in here for lunch today and I had a very good burritto. However, there are bizarre time limitations on what you can order. You can only order nachos after 3.00pm. You can only order chicken quesadillas after 3.00pm. Otherwise it is fine - the non-time restricted food we did order was very good.

Found this Gem when i went to do the banking at RBS. Food is great value fresh and authentic. Love it. Tried all combinations. My favourite is pulled pork burrito.

Sorry people.but i will not eat in a joint that doesnt provide a non halal choice..mexican?? Get real..im an irish catholic.like my mexican brothers.no way pedro.muchas gracias.adios.

Great for a quick bite! The burritos are really delicious and the prices are really low! Worth a visit!

I had to have a quick bite to eat before a play, so decided to order a chicken burrito here. It was very tasty, washed down with a lemonade. Very clean tables, good staff. I will return when next in the area.

I bought a takeaway burrito using the click and collect feature on the website.

I was really impressed with this restaurant, staff were friendly and you could joke with them, the food was excellent!! My only negative would be that if the food was described as hot, but I wouldn't agree. And I don't like my food too hot. But it was excellent food at an excellent price. Will return!!

We visit this Tortilla regularly and always enjoy it - the prices are reasonable and it’s decent fast food. The only downside is that some of the staff are not friendly.

We were planning to go to 5 guys but didn’t realise it hadn’t opened yet. I ordered a large chicken burrito and at first didn’t think it’d be substantial as a meal but it was massive and a good portion. I would go back here...

Decided to pop in for a late lunch to try a Burrito. Noticed that they provided halal chicken as one of the options. Went for a large size with plenty of toppings. My wife wanted Chicken Quaresma but unfortunately this could not be ordered before 3pm. A shame that parts of a menu are restricted by what time you are present.

Good location , nice choices and deference tape of food mix together they ask you to choice , it's good if test it.

we stopped here after a day out in London 3 of us did not like the food i think probably not to there taste but the fourth person will eat anything the portion was a good size but iam afraid it lacked in taste also the table was not clean even though it was not busy so overall over priced for what we had.

We were really looking forward to tucking into our large Burritos only to be really be dissapointed with how bad the grilled steak was that we removed all of it in order to be to Finnish the burrito.

Visited the UK and found this in Richmond. It appears to be a copy of the USA chain Chipotle, but it isn't as good. The barbacoa doesn't have enough spices and the rice seems to be different. Anyway it was fine but nothing like the real thing in the USA.

Llevé a los niños aquí una cena barata. Me encanta como pueden elegir qué va. Servicio agradable y buen relleno de carne. Ir por la carne desmenuzada.

Servicio rápido, muy sabrosa y a precios razonables. Personal amable. Cada comida se prepara individualmente justo en frente de usted.

We ate here after a match at Twickenham and we stuffed our faced because the food was so good and of good value. We had margaritas and coronas, so had a few drinks too - all for the fraction of the price of a pub and certainly a restaurant in London. Will visit again, that's for sure.

Very disappointed in the food &The service was awful, portion served was very mini, we order naked burritos and the lady servicing us felt she was doing us a favour ! We paid for the food , but she served it so poorly , as if she didn't want to put the stuff we wanted on it ! Terrible! We will not be visiting the Kingston upon Thames branch EVER

トルティーヤの中身を自分で量をリクエストして選べます！かなりのボリュームで食べ切れませんでした！マルゲリータのフローズンカクテルもおいしい安いのでオススメです！

The tree tacos werd delicious and Helton, the young man who served us, was open and super friendly. I would eat there every day if I could!

One of the best places for take away good, tasty and quality food. There is a wide range of topics and the staff was always very friendly and helpful.

We were looking for something that was tasty and quick while walking through Richmond with a group of friends. We fortunately cam across Tortilla. The food was really tasty, and the children in our party loved the fast food and that they could choose their own toppings and eat with their hands. A great find.

The headline price for a meal is as little as £5.20 for a medium wrap but once you pay "small" uplifts for extras it works out a but more. For is the steak and guacamole extras were delicious

Best tortilla in London , service is always good , clean place and fresh food . Guy who served me was so friendly and positive . Thank you so much )))

Love the food - had an open burrito, with coriander rice, black beans, chicken, cooked peppers, raw onions and coriander, green salsa sauce, fresh salsa salad. Next time, I will add sour cream.The portion size is less than the US version however the food is just as good.It is a better and healthier lunch (slightly more expensive) than having a McDonald's, though at times a McDonald's is just right too.The margarita is good.It is a nicely decorated and spacious place. Service is good. Though I don't understand why they do not give the bill without prompting? The beer list on the menu does not have the individual prices, so I would like the bill/details.It is opposite the railway station. From the library side of the green, you can cut through a shortcut alley next to the library.

My oldest son loves this place and often goes with his friends. He convinced us to go as a family and I'm glad we did! Fast, fresh and tasty food though I regretted not asking for hot sauce. Will definitely return, with or without eldest son!

As its other joints in London, Tortilla is a good place for quick and cheap but yet tasty Mexican food. It's one of the best value for money fast food chain I can think of. The people serving in Richmond are very friendly which makes this joint my favourite in the city. if it's your first time, I recommend the pork. Also the guacamole is worth the extra 50p

Always happy to come to Tortilla. Friendly smily staff. Food is great. Price is good. Who doesn't like Mexican! It's my fav ☺

Thank goodness someone has brought the authentic burrito to the UK. You can have medium or large, but the bigger version is a behemoth of a thing, for those of rugby player stature or greedy pigs like me.Def go for the chicken, or if you are doing beef or pork have the shredded, not cubed version.. it just works so much better as you dismantle one of these things. The hot salsa is just right.. not lava, not bubble-bath.. a good bit of heat and flavour that makes it all come together. Even if there is a line they assemble your choice on ingredients in under 60 seconds, so its fast and tasty.When you consider most other fast food is £6-8 for a meal, why not grab one of these freshly-made burritos and a cold Corona instead of a McD's? No-brainer.

I had an early start and hoped to be on the area 1 hour earlier than I was. I was recommend to try Tortilla, as it did very good burritos. I have never tried burrito before, but I like Mexican food. I gave it a try and it was excellent, I was as full as an egg after this. The modelo beer was a great complement to the burrito, if you are in Richmond I recommend checking this place out.

We went late on a Saturday evening and had an excellent meal which was freshly cooked and good value.

Walked in ordered and showed student card for deal... it was refused.... shower the web pages was still refused. Good size food good quality but very western and not exactly tasty.I will be informing the complaints department.

Dropped in for lunch whilst working in The area. I had a large steak tortilla wrap which was HUGE and more than enough! Food was fresh and very tasty. It was so good I was back again the next day! Definitely recommend.

I think the servings are reasonable at tortilla compared to other mexican fast food places. I always go for the vegetarian burrito bowl which is always satisfying. the staff were really friendly and there's plenty of seating.

Really good borrito ! A medium is quite large!! Go for chicken because everything else is quite dry! Have it with corridor rice and make sure you have gaulcalmole it's worth the extra 45 or 75p the chilli sauce or raw chillies gives a nice Kick and brings out the salad . Tasty food ask for tap water or have with a beer!

Positioned opposite Richmond station is Tortilla. I've seen the concept abroad but not so much in London. Good Mexican food that you can eat there or take away. Get's very crowded at lunchtime with long queue's for the takeaway crowd.We had regular taco's. You get three in a rack and can choose the type of wrap and contents from a limited array of options. It was very tasty and the portion was just right. It worked out at a fiver a head which we felt was good value. I came back a couple of days later and it was equally as good.

Delicious burritos and tacos. You get a good selection for your money. Went a lunchtime Sunday, and it was easy to get a table and be served.

While in Richmond, we chanced on this fast food outlet just opposite the Richmond Station. There was a long queue so we were curious to try the food.The burritos is a fresh handmade tortilla wrap. You have the selection of either grilled chicken, grilled beef, grass fed beef or red tractor pork and a choice of rice, beans, vegetables for the filling. We chose the red tractor pork with spicy rice, brown beans and lettuce. We followed the suggested method of eating the wrap as it was less messy. I was so hungry and it's so delicious that I forgot to take a photo of it before I sank my teeth into it.It was a good eating experience and also a healthy and hearty one.

Popped into here early evening for a quick bite. Service was quick but food distinctly average and rather flavourless. Had the naked burrito which is basically the ingredients in a bowl without the wrap for the same price. Large bowl barely bigger than the medium my wife chose. I had the impression that portion control is strict as with many chains. Was charged extra for guacamole because (I quote) 'avocados are expensive'. I also went for the hot chilli sauce but it barely registered on the taste buds.The Mexican beer I had was good but the food had as much flavour as the cardboard bowl it was served in. Overall very disappointing.

The place is located right opposite Richmond railway station. The menu is simple 3 types of dishes with 4 choice of fillings and extras. There is plenty of space to sit. The staff is friendly and will guide you through the selection process. Nice place for people watching or quick no fuss lunch. The mild salsa is pretty mild. Try the salsa Roja for a nice kick. A single order comes up to 5-8 pounds with extras and drinks

Popped in for a quick snack before the Theatre - tasty fast food. Staff very friendly and efficient. Nice to have tasty fast food

Stopped on the way through Richmond and glad I did. Last time I had a small pork burrito that was wonderful. This time went for a quesadilla. Great portions, wonderful flavour, quick friendly service both times. Nice touch thar you can see the grill area where the meats are prepared. Extra seating downstairs. Will be back!

This eatery really does do everything! I work in Richmond so have been here a lot and every time you go in the staff are friendly and attentive. Amazing value for money and always tasty. Whenever there is a queue the staff offer you freebies to appease you whilst you wait - very nice touch! Their loyalty cards are also very good and really easy to register. Would recommend it for sure alone or in a group.

Buen lugar de comida rápida mejicana en Richmond. Precio razonable y buen sabor. Servicio rápido. Recomendable

Popped in for a light meal. I've heard good things about this chain and wanted to try it out for myself. It's a Subway-type set-up with a short menu but lots of options so you can customise your choice. We had a large steak burrito with a small guacamole and a portion of nachos and that was more than enough for the two of us. At under £10 this was excellent value and I would recommend it to anyone.

Not the type of place I would frequent. By all accounts the quality of food was rather good and had a fresh taste with the ingredients all quite discernible! Service also very good

For the ladies who prefer low carb options you can get your burrito with salad instead of rice and they won't wrap it up for you. It comes in a bowl. Great place for a quick lunch in a busy weekday.

In terms of service it's okay and the veggie burrito I had was nice, although a bit expensive, however I have marked it down because they use Halal chicken by default which I don't agree with and personally find offensive.

We popped in yesterday for a quick snack.....Menu's are on the left by the front door (small paper menu's in a plastic holder - don't forget to pick them up as you go in!)Menu choices are burritos, naked burritos or taco's - then you choose a meat (or veggie option) - then you choose to add in various extras such as guacamole, soured cream, salsa or hot stuff.....so basically its the Mexican version of a sandwich bar which makes it up whilst you watch!I opted for the tres taco's - which you soon realise is three taco's - filled with Pinto beans, veggies, guacamole, salsa, cheese and cream - very delicious and filling and pretty excellent value at £5!!!!Simple stuff - well done!

Staff is so kind and helpfull, the meal was also great.If I ever go to London again I will get my meal here!

Mixed bag here really. I really like the brand anyway so slightly bias.My husband and I went here before heading to the theatre, it was his first time in a Tortilla so I'm almost reviewing this from his point of view. It was a really noisy venue and as such my husband had to shout and ask for things to be repeated a number of times before he heard what was being asked of him. I'd been to other Tortillas before so knew roughly what was being asked, but if I didn't then I wouldn't have heard either. We both got large and they were so packed that the wrap actually split. I think the moisture full fillings (beans, pulled pork) just weren't drained enough so the wrap got soggy and ripped, it ended up being really difficult to eat unfortunately which spoilt the experience a bit.Overall though, absolutely delicious food as always and the small negative points certainly have not put me or my husband off going again! I've still not tried every combination of meat & accompaniments so I've almost got to go back!

I thought i tasted classic Mexican cuisine before, but this is hands-down, thee best when it come to Tacos and Burritos. And to add, the staff is amazing, personable, halarious, and simply fun. You have to try this place if you are ever in town.

First time we've tried this chain. Impressed. It's counter service in a themed environment. Super friendly staff. Menu has some range. A lot of flexibility to tailor your dish in terms of ingredients. Quality ingredients. Fun ambience. Upscale fast food environment but no pressure to eat it and beat it. Mexican themed but not a cliched design. Tastefully done. We'll be back. It may be manufactured in large batches but they make a decent margarita too.

I love this place. The food is fresh, superb value and utterly delicious. Great decor too. I'm probably a bit addicted to their pork burritos. Fast food done with style, taste and quality.

Friendly and fast service provided. Delicious food being served at a reasonable price too. Love their burritos and nachos.

Flavourless and stingy on the more expensive options (meat) expect loads of rice! also I found a twig in my Burrito! I would just avoid to be honest

I love burritos and I am a fan of mexican cuisine, but I didn't find it worth it... Even though prices are reasonable, the burrito had no real taste, and wasn't even warm. The cold rice with the cold bread didn't match so well in the mouth...

Great quality burritos for a fiver!Personally I prefer them here to wholefoods as the meat to rice ration is spot on...Be careful of the hot sauce, its a killer!

Without sounding like a raving racist...why is there a non halal option. ? Do other religions have choice..where is your kosher menu?

I have lived in Austin Texas and San Francisco, both meccas for Mexican food. I love it and really missed it when I first moved to England 14 years ago. Over the past 5 years are so Mexican places have started to open here with varying levels of success. I am happy to say that this little burrito joint gets it pretty darn right. The ingredients are fresh and tasty as are the salsas. If you are watching your figure you can opt to skip the tortilla and have your ingredients as a taco salad or rice bowl. The dining room is cute industrial funky with lots of communal tables. It was quick and delicious and they serve frozen Margaritas, one of my favourite things. Didn't have one as it was lunchtime, but I will make it a point to pop in for one soon. Oh and they have a loyalty card! Even though it's counter service the young lady who served us came over to check on how we liked our meal. This place will be a regular from now on.

Have been here quite a few times - good with older kids if they like Burritos, but be aware of the very hot chilli sauce! Large Burrito quite BIG! Quick, clean, reasonably priced, and fairly healthy - serves a purpose! l

Popped in for a quick lunch while working in Richmond. My husband had the large Pork Burrito with extra Guacamole. Eating here is an experience and the food is delicious. With a sparkling water the total was £7.70. Definitely a meal in itself, the best Burritos in town.

As a lover of Mexican food, I was really pleased when I noticed this place had opened up in Richmond. I always go for the chicken large burrito and they're always so good! There are a lot of fillings to choose from and you can have your burrito made for you in only a few minutes, very tasty fast food!

Have been twice now. First time we grabbed a takeaway and were impressed with the speed as we were on a tight schedule. The food was no let down either. Second time I had lunch with a friend. Both times I was very happy with flavours. But my own pulled pork is better than theirs! So I'm going back to chicken next visit. Claudia went veggie and loved it It's a great way to eat fast and cheap. Go try it.

Visited newly opened Tortilla in Richmond, excellent location, nice decor and wonderful fresh Mexican burritos. Good selection of Mexican beer also -very helpful staff,keen to explain the ordering process and options- great music also!