Tony's in Down

I ordered a food delivery online from Tony’s for the first time tonight at 6:35pm, the delivery was estimated at 7.20pm. At 8pm the food had still not arrived so I gave them a call to see if it was on its way. The guy on the phone said they were waiting on the delivery driver returning and that it would be leaving the shop in 5 minutes. At 8.40pm the food still had not arrived so I called again to cancel the order and request a refund. 10 minutes later the delivery driver (a pleasant lad) arrived and was very apologetic, I told him that I had cancelled the order and no longer wanted it as I was making something to eat instead. I then got a text message to say that a refund would be processed within 21 days. Something that took 2 minutes to pay for, I now have to wait 3 weeks to get back!! Over 2 hours waiting for a delivery mid week is ridiculous to be honest. If this is how bad it is on a Tuesday night, I can only imagine what it would be like on a Friday or Saturday evening. It’s safe to say that my first experience of Tony’s will also be my last. The only reason I ordered from there in the first place because Tikka Town was closed, rest assured that’s where I’ll be going to next time.

Three weeks ago went to the shop….ordered two kebabs….and one kids meal with 6 chicken nuggets….eventually my card declined….told the lady I’d be back….my sister went afterwards to pay….eventually the same lady put only one kebab and chicken nuggets meal…then I got the blame for making the wrong order although I hadn’t….then my sister had to buy another kebab….honestly I can’t handle the nonsense from the staff and will be using happy days!!!never again

Poor service, waited 45mins for small pizza. Pizza was cold.

Ordered on Saturday at 6.25pm and was told 1hr for delivery. 2hrs 30mins later it arrived after three calls to check where the order was. Slowest fast food I've ever ordered.

Best place in Ballynahinch, called in on the way home to get myself and family something & will definitely be back, staff & good top notch!!!

Phoned ahead siad it would be 20 mins got there within a half an hour stood at the counter for 10 mins before he got to me. he said it's not ready it would be another 5 mins stood there for about another 20-25 mins before the guy at the till asked me what I ordered again so I told him and got it 5 mins later. Wrong cold pizza and a dry kabab unfortunately I will not be back

Pizzas are nice if you collect yourself. Delivery service is awful.

70% frozen foods, asked for a fork, she took one out of the same box her charger was in...

Super quick delivery, fantastic customer service and very nice pizza. Def ordering again 🍕🍕

Worst customer service, couldn't care less. Definitely won't be back

Found the best. Tony's pizza and kebabs

Absolutely love toni's far superior to dominos in every way ( maybe not the cookies ) always cheap,hot,quick food one of our favourite takeaways.

Had pizza a few times from here always have been tasty and not too long to wait on delivery

Excellent pizzas,bit of a wait,due to popularity

Got a pizza for me Kebab for hubby tonight 27/02/21 Food delivered very quickly so piping hot My pizza Hawaiian with extra mushrooms and sausage YUMMY Hot cheesy and satisfying Husbands kebab was chicken with salad on chips He was very pleased Couldn't eat all food so leftovers to look forward too Cold pizza... yum

Great pizzas and generally good food

Great prices friendly service great pizza!!

Tony's pizzas. Delicious and great service.

Did not deliver my order it is now 23 hours late.

Love this place, best pizza in town!!

Really tasty pizzas totally recommend

Great service, tasty pizza and kebabs..love the garlic sauce and cheesy bites. Been a customer for near 2 years..

The pizza is ok but the service is terrible! I phoned the order in but when it came was charged £12.20 for a pizza and chips that’s on their menu for £8.70 so rang them to question this. The conversation started with “oh there’s been a mistake” to “oh we don’t have an online menu, are you sure you weren’t looking at Tikka Town?” Don’t have a website? Where did I get the number to call? How did I know you deliver? Where did I get MY prices? I find poor service frustrating but to be called a liar make this place a failure to me!

Man what a great pizza! Get. Pizza. Here. Now. The staff are friendly, but better still the food was just what I wanted on a cheeky takeout night. Thank you.

Order 1 pizza sayed it would take 20mins but it took over an hour then when I got home I opened it and it was wrong so I took it back and had to wait 30mins for the right pizza

Great tasting food and very good value.

Have had food poisoning from here twice. Won't be back for a third helping.

Hidden gem of Ballynahinch. Great wee Pizza place. The staff are friendly and know how to make a great pizza. Great that they open at late times. Highly recommend the House special or the meat feast one of the best pizzas I've had. Looking forward to the next one I get.

Best pizzas and kebabs in ballynahinch