Toms Fish And Chips in Wigan

Absalutely awful experience. Do not come to this restaurant. I don't believe any of the reviews at this restaurant are real on trip advisor so be warned. We paid £40 deposit £10 per person before we arrived at the restaurant. We were then told all the items that we wanted on the menu were not available, aswell as the tomahawk steak which was not stated on the website that we had to pre order before we arrived. The wine that we ordered was a completely different flavour to what was described on the menu. The wine we asked for was supposed to have dark chocolate and plum and cherry flavours, the wine we were given had wild berries on the bottle but no statement of what had been described on the menu. We did not want to stay to eat there as there was not much on the menu that we wanted, everything we asked for did they did not have. The place was empty and I had asked for a jug of iced water with cups and did not even receive it. We wanted to leave with our depoait as we did not want to eat there or drink the wine. We were then told we had to send an email to the owner to get a response back tomorrow over the refund. We have not received any refund or response. We.were also told we still had to pay for the wine, the glasses that had been poured that we did not drink!! Absalutely disgusting!!! We should have had our money back there and then. So we told them that they have stolen our money which they had. If a customer isn't eating at the establishment we should not be giving them a £40 deposit to keep. Disgusted and appalled by the way things are run here. Will never return.

First time ordering from here maybe the last ! Order a chop sui roll but when I cut into it a really bad sour smell came out had to throw away as was disgusting the rest of the food was OK.

The quality of the food dishes this evening was poor. The food was clearly cooked and prepared differently than all the previous occasions that we'd had the food before. I rang and asked if they had a new or different chef and they said no. No explanation was given as to why the food was not up to their previous standard. £40 the family had cost us and I truly wished we'd opted for pizza!! Will not use them ever again which is a real shame as they were previously always very good.

Was OK. Bit too much sauce on the pizza base

Booked a table for the breakfast sharing board for two people for this morning. Have to say it was amazing and fantastic value, however today the service let us down. We weren't asked if we wanted drinks, so I asked and was told tea/coffee wasn't included, which was fair enough, so we ordered 2 coffees, the food came and after checking online I saw it included orange juice, so had to ask for that. Great choice of food and such a lovely pub. Have been many times for afternoon tea and always received a nice welcome. I have knocked a star off today for service. We finished our food but the staff serving were sat eating breakfast, so we waited a while and no one came, so had to disturb the staff to ask them if they could box the food we hadn't managed to eat up, not a problem. Staff are lovely, however we shouldn't have to feel we are disturbing them when we need to leave.