The Queen Inn in Tameside

What an unbelievably rude and unprofessional member of staff experienced today. We went in today and ordered main courses for 3 of us and a portion of Prawns to share as a starter. The staff member (just naturally a rude person) came back and said that they had just had a fish delivery and the prawns might be a bit longer, and I quote "about 10min after your mains". I said to the two people with me, Infront of the staff member, "it's up to you as I know you don't have much time so we can cancel the prawns", the staff member said it won't be much longer, so we proceeded. I ordered a Leg of Lamb but got served a Lamb Chop, when I mentioned this to Miss Rude, she tried to tell me the Lamb Chop on my plate was actually a Leg of Lamb... Anyway, an hour and half later and food and drinks finished but no sight of any prawns, so I went to the bar and asked to pay but for the prawns to be removed as we'd still not received them. This 'delightful' member of staff replied stating that 'you've ordered them so you can pay for them'. I explained that I only ordered them on the basis of her stating that they would be about 10 minutes. Her reply was (incredibly) "I only said ABOUT 10 minutes, not EXACTLY 10 minutes", considering it was now over an hour later, she failed to understand there is a difference between 'about 10min' and 'over an hour'. And I'll quote the rude woman again, "It isn't a fast food place you know". Clearly not, when 9 prawns take over an hour an half. She printed the bill, with the prawns included, to which I said I was not paying for the prawns and to please remove them. She responded by stating that I was rude as soon as I came in and when I ordered, I'm not sure what point she was trying to prove, but I didn't even order the food, my step-daughter did. I insisted that I was not paying for the prawns, to which she said "you're on camera and as soon as you leave it's theft and I'll ring the police", I calmly responded by saying "take payment for everything else and if you want to ring the police over the £11 for the prawns than that's up to you". She refused to take any payment whatsoever (I only had card, no cash). The prawns turned up at this point, where I instructed the waitress that we were not having them as we were leaving. I left and returned within 10-15min with cash and paid for the exact amount of the bill, minus the £11 for the prawns not received. I can imagine she is the kind of person that will post video's on social media claiming that we 'dined and dashed', which is why I recorded me returning and paying. Such a shame as eaten there loads and it's a nice place, but unfortunately customer service is so critical to you're experience and frankly, when my 14 year old step daughter was even calling this member of staff out (in the car after) for her lies and her rudeness, then it's not a very good look. Won't be visiting again.

A great place for a high quality Indian meal.

I was working in the local area so booked a night at the Premier Inn, Denton. Booking online was seamless and checking in was just as easy. The reception staff member was super friendly and helpful. The room was a good size and spotlessly clean. The free and paid for Wi-Fi was impossible to access from my room, but I could access in the adjoining restaurant. I had phone signal, so had to use that instead. The bed was comfy and there is plenty of tea, coffee on milk in the room and easily accessible in reception.

Just had a vegetable Foo Yung, delicious 😋 and full of flavour.

Good bar, friendly atmosphere, good karaoke.