The Lab in Ballymena

So excited to finally go here with my daughter but the experience wasn't what I expected. For the prices there is no table service you have to order at the till. I was not advised correctly when asking about the Spanish hot chocolate. It isn't a drink it comes in a bowl for dipping biscuits in. I specifically asked was it like a normal hot chocolate you could drink and was told yes. I ordered coffee and 2 savoury pancakes. Paying by card I was asked to select what tip I wanted to leave. Feeling like I had no option I left one. Then we waited on our food. I had to go and order tea after the "drinks" arrived as the Spanish hot chocolate is not a drink and leave another tip. We waited again and after 35 minutes of waiting I asked for a refund. To be told that the food order hadn't been sent to the kitchen. We didn't have time to wait any longer. When the refund was being done they didn't ask what of your tip you would like refunded. I don't mind paying for service but we didn't get any. Can't review the food as we didn't get any of that. Won't be back. Sometimes best to stick to the places you know.

My favourite coffee shop / food place in Ballymena by a country mile. Great service from great people. I love everything about this place.

This was the first time I was in this little cafe. I was pleasantly impressed by the friendlies and helpful staff, especially the girl with blonde hair tied up. I had a sweet chilli chicken with sweetcorn and mayo toastie with a side salad and a small half shot decaf cappuccino sprinkled with chocolate 😋 I will call in again. If I am in Ballymena 😊

Food was so good and the live music in the barn was really good but only had half an hour until the dj came on and it was horrendous. Not just me but everyone said the same. Keep the live music on a bit longer or change the dj

It's always a good spot for a caffeine fix. Friendly staff and quick service.