The Lab in Ballymena

So excited to finally go here with my daughter but the experience wasn't what I expected. For the prices there is no table service you have to order at the till. I was not advised correctly when asking about the Spanish hot chocolate. It isn't a drink it comes in a bowl for dipping biscuits in. I specifically asked was it like a normal hot chocolate you could drink and was told yes. I ordered coffee and 2 savoury pancakes. Paying by card I was asked to select what tip I wanted to leave. Feeling like I had no option I left one. Then we waited on our food. I had to go and order tea after the "drinks" arrived as the Spanish hot chocolate is not a drink and leave another tip. We waited again and after 35 minutes of waiting I asked for a refund. To be told that the food order hadn't been sent to the kitchen. We didn't have time to wait any longer. When the refund was being done they didn't ask what of your tip you would like refunded. I don't mind paying for service but we didn't get any. Can't review the food as we didn't get any of that. Won't be back. Sometimes best to stick to the places you know.

Called in for brunch and we e weren't disappointed. Food and coffee were delicious, we will be back soon! Staff were helpful and pleasant also!

This was the first time I was in this little cafe. I was pleasantly impressed by the friendlies and helpful staff, especially the girl with blonde hair tied up. I had a sweet chilli chicken with sweetcorn and mayo toastie with a side salad and a small half shot decaf cappuccino sprinkled with chocolate 😋 I will call in again. If I am in Ballymena 😊

A superb lunch/dining experience. Good choice of food good food and great friendly staff. Been a few times and will definitely go back. Good parking outside. Great scenery too.

very friendly staff and the food was lovely and service very prompt