The Jolly Falstaff in Warrington

Closed summer 2023 no longer trading

Just been awarded a 1 star food hygiene rating in sep 24. Up your game you dirty horrid people.

Normally great here but since removing some seating from this very busy costa in Next, it’s not easy to get a seat. There’s several seats in the outside area but this was LOCKED!! Staff didn’t make me aware of this until after I’d purchased a drink so stood there like an idiot with nowyto sit. Luckily I’d requested a takeaway cup so had to sit in my car to drink my coffee. INFURIATING!!

Absolutely disgusted at the customer service with Frankies we placed an order through Uber eats and was notified 45 minutes later the order was out for delivery an hour later and 2 phone calls to the shop with terrible excuses as to where it was, it finally arrives with the most miserable driver possible and we certainly weren’t going to be getting an apology out of him! The food was stone cold, missing and incorrect items. What an absolute shambles this takeaway company and I don’t actually know how they still have a business with the amount of bad reviews left. We’ve used frankies numerous times in the past especially when it first opened and its just gone completely down hill and each and everyone of the staff could do with a lesson in manners! They’ve certainty lost my custom now and I’m sure I won’t be the last!