Based on 597 opinions finded in 1 websites
Based on 597 opinions finded in 1 websites
Nº 228 in 682 in Sunderland
Opinions
Didn't stay in the hotel, just ate in the Thai restaurant- delicious!
Jeff Simpson . 2024-12-17
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Very clean and warm place to stay and the food is outstanding
s pw . 2024-10-21
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Shared a night with great friends. The food and atmosphere were top notch 😋
Johnny Savage . 2024-10-19
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Staff were fantastic, really friendly. Breakfast was great 👍. Rooms were clean, tidy, and a good location to pop into Durham. Really recommend trying this place out. FYI, good value for money.
Colin Perkins . 2024-09-22
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Great hotel with all round good services.
Daniel Foster da Silva . 2024-09-01
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Lovely hotel. Room was spotless
Suzanne McNamee . 2024-09-01
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Stayed 2 nights room only , great hotel , clean comfy bed . Good food , good bar meals great atmosphere in the bar . Very kind helpful staff nothing too much trouble.
Sue Miller . 2024-08-05
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Had a lovely stay the staff are brilliant it's in a great location spot on
Linda Geary . 2024-07-25
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Rooms are large and well presented. Service was fine. Could have been a little faster. The food was great 👍🏽 The main thing that let's it down. Is it's next to s very busy road.
Wayne Heafield . 2024-07-24
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Went to the Star of Siam Thai restaurant. Always great.
Peter Anderson . 2024-07-21
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Brilliant rooms! Plenty of parking, stayed for 3 nights on Buisness and loved the place. Thai restaurant on site also and a bar area adjoining serving English and Thai food for those that are working and prefer the relaxed venue like me. All 3 nights had different Thai dishes and all were so nice. Friendly staff and clean and tidy! Will be back if in the area again
Terrance Harrison . 2024-07-18
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Clean and pleasant hotel with good breakfast options. The Thai restaurant is also very good.
Julie Robinson . 2024-06-24
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Excellent food and fantastic service
Michael Austin . 2024-06-05
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Small hotel outside if Durham but perfectly placed as 30 seconds from park and ride. Family suite room was fantastic value. Everything was clean and service was with a smile. Only slide downside was large car park behind was poorly surfaced and not great for my elderly mum. Thai resteraunt on site had good food and reasonable price. Recommended.
Charles Ainslie . 2024-04-21
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Stayed here a few times, Pretty basic accomodation but it does the job. Very handy having a pub and a Thai restaurant attached to it.
Tom Marshall . 2024-03-24
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Perfect location for visiting a client. Rooms clean to good standard. Beds comfy. Bathroom decent enough. Didn’t eat here as I had dinner plans. Would stay again
Kieron Taylor . 2024-03-20
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The Star of Siam, their Tai restaurant is absolutely amazing. Monday night at 6.25 and it's really busy. Authentic taste and great service. It's always a treat to eat here . I thoroughly recommend it to anyone. Vegetarian menu is great too . Looking forward to going again.
Kate Rudd . 2024-03-20
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Fantastic meal in the Thai restaurant. As always food was 1st class as was the staff. One of our favourite restaurants.
Margie G . 2024-03-06
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4th time of staying here, very friendly can't do enough for you room always immaculate beds really comfortable haven't used the restaurant in any of our 4 visits but always ordered off the bar menu super quality food. Found the Highfield in a brilliant position for visiting the area. Would stay any where else while in the area.
Steve Blake . 2024-03-03
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Rooms are ok for what you pay, couldn't see much difference between the standard double and the executive double, staff are polite and professional, cooked breakfast is rationed and definitely not worth the money
Steve smith . 2024-02-15
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A great, peaceful place, perfect for a relaxing break.
Kamil Miłowicki . 2024-02-04
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Lovely Hotel Lovely Staff Lovely Tasty Breakfast Resnable priced bar & Great Deco 😊
Tracey O'Neill . 2024-01-23
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Miserable un friendly couple only take cash wink wink we wanted to by drinks but we hadnt any cash we asked if the kids could eat there sandwiches and dry their feet off they were moved o , quite ashamed, they vecame up from the south and further from getting warm sunderland welcome we were met with this. The the lady had been sucking lemons, for warm friendly service carry on walking
91 Opinions
Deserve zero stars for online ordering. Placed order, received confirmation and payment taken immediately. Over 3 weeks later order not delivered and all attempts to contact them ignored. No refund given. Appalling customer service. Worst business I have ever dealt with.
849 Opinions
Going to give a 4 stars as to not damage the restaurant reputation but I would really like to rank it 1/2 stars. Booked a table at 13:30 got seated straight away but then seemingly forgotten about. We did not order drinks until 13:55 after having to ask a passing waitress. Then waited a further 20 Minutes to then order food(also again having to ask a passing waitress). We had a show booked along the road at 15:30 (one would assume 2 hours would be enough time to have a 1 course meal and drink). After ordering 40 minutes had passed, it was nearing 15:00 and we were worried as the show would be starting soon. We asked if our food would be much longer as we had a Xmas panto booked. They said it was the next meal due to come out. 10 minutes later the food arrived and we asked if we could have it to take away as it has taken too long for us to dine in and we had to dash off… instead of saying sorry about the wait or no problem we will box it up for you, the waitress simply scoffed at us and said well you have ordered a burger, it’s the longest thing in the menu to cook what do you expect?? I found this extremely rude as we were not complaining about the wait simply asking to take it away as we had other engagements. Rude staff and poor wait times, such a shame as the food was delicious and well priced! I have managed restaurants in the past and the main pointers I would give to the owner to pass on is: Make sure staff are actually polite and courteous to customers, customer service is a big deal. Maybe revisit the system used to monitor who has/has not ordered drinks and food to avoid long wait times. Great food, service questionable. It was relatively quiet too, so no excuses.