The Establishment in North East Lincolnshire

Prolonged wait to be served had to notify staff of our presence, wasn't able to obtain track and trace on phone so enquired about manual process, staff member very rude and agitated at request. Took our order without noting it down on return slammed our drinks down on the table, noted the order was wrong and overcharged us, told can't get refund unless we had track and trace details!!Decided to notify manager on return home for a professional response but alas disappointed again as not taken seriously enough. Staff require professional development and manners update.