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4.1

Based on 751 opinions finded in 2 websites

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Nº 417 in 792 in Bournemouth

CUSTOMERS TALK ABOUT DISHES WITH..chickenladycookedcheesecauliflowerpuddingpotatoesroastpaymeatsteak
Score

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Absolutely incredible, came off bottemless brunch with my girl friends. Great food and drinks. Service was incredible cannot thank Goktug enough they were amazing!! They helped us to relocated to the garden area when things got too busy for us to chat which was great. Garden was heated and nice and quite so loved it ! They also were an incredible server so quick with ordering! As a group of young girls cannot thank servers, security and Goktug enough always looking out for us !

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Ellie Keitch . 2025-05-09

MORE AT Google

Goktug was so lovely!! He looked after us so well!! We will be back :)

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Georgia Mudd . 2025-05-09

MORE AT Google

Goktug “princess” was the best server!!! So friendly and attentive making sure our table was all okay during the bottomless brunch and going above and beyond- he made our experience 10 times better- absolutely great staff member!!

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Ellen Whitaker . 2025-05-09

MORE AT Google

Amazing atmosphere, great and friendly staff. A great evening!!

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Nate Parker . 2025-04-26

MORE AT Google

We were served by Jules. It was only the three of us for brunch but Jules looked after us from start to finish. The bar got busier during our visit but we were taken care of throughout with a smile and uncommonly accommodating attitude. Couldn’t recommend highly enough. Thank you Jules.

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George Smith . 2025-04-23

MORE AT Google

Waited 30 mins for a table despite booking, we were sat at a table with 2 chairs despite there being 3 of us. Our first round of cocktails were just purely fruit juice and mine had a lid of a fruit juice carton in it. Decided to leave after a major waste of time, effort and money.

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Owen . 2025-04-19

MORE AT Google

We popped in here for a late Sunday lunch in between a gig at a nearby pub, and a show at the BIC. We’d never been before but we were very glad we did! The roast was amazing! 3 of us had lamb and 1 beef. The meat was so tender, the veg cooked to perfection, a yummy Yorkshire pudding, and plenty of delicious gravy! We also had sides of cauliflower cheese which was great too. And it came with a free drink! The bar staff were lovely as well. Highly recommended!

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Nikki Dibley . 2025-04-15

MORE AT Google

We had bottomless brunch here for my sisters birthday, our server, Princess was amazing. Thank you so much! Xx

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Mkd 123 . 2025-04-13

MORE AT Google

Fairly disappointing visit considering it was 'bottomless' brunch, where our table was only served 4 drinks in the 2 and a half hour window, which is fewer than expected. The food was pleasant, but fairly small portions if you order anything other than the pizza. The drinks themselves felt like they were watered down, or they just tasted awful. If you are after a bottomless brunch experience, I would recommend you go to another establishment which will be better value for money.

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Joe . 2025-04-07

MORE AT Google

Princess was so lovely, so attentive and made our trip here amazing!! 10/10

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Daniel Pearce . 2025-04-04

MORE AT Google

The dancing jug were kind enough to accommodate 70 of us for a wedding after party. Everything was excellent, from the hot food which came out fresh and fast, to the staff who were friendly and efficient! Every guest left with full belly's and big smiles! A small criticism would be the gents toilets.

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Jon Irvine . 2025-03-31

MORE AT Google

Bottomless brunch is the best in town! All staff great, special mention to Tess this time! Great cocktails!

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Sherrell Simmonds . 2025-03-28

MORE AT Google

Amazing time for my boyfriend birthday! Loved every time. Special thank you to Gift xxxx

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Fin . 2025-03-19

MORE AT Google

We’ve spent the weekend in bournmouth on a girls trip and wanted to end with a roast before our travels home. This meal was just amazing I personally had a vegetarian Roast and it was delicious and fantastic value for money with a free drink. Service from the female member of management staff was excellent very friendly, helpful and couldn’t do enough for us. Would 100% go back and recommend. I look forward to returning in July. Thank you for a great experience.

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joanna hooke . 2025-03-16

MORE AT Google

Great experience big kudos to Morgan who was a such greta service and help to our evening - thank you, would come again ☺️

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bimble 94 . 2025-03-15

MORE AT Google

Quick meal before show at the BIC.

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S K B . 2025-03-05

MORE AT Google

We had a great bottomless brunch here. Goktug was an amazing host, so perfect and attentive. So much fun.

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Soph P . 2025-02-15

MORE AT Google

My steak was cooked to perfection, massive surprise. Goktug has been our server and he has been fantastic and wears the most fancy earrings.

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Charli Webster . 2025-02-15

MORE AT Google

Goktug was the best host ever. Amazing service, friendly chat and quick service

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Amara Filer . 2025-02-15

MORE AT Google

Goktug was a great host. He was so friendly, attentive and made our day!

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Maya O . 2025-02-15

MORE AT Google

I visited on the 8th February evening for a bottomless brunch with my boyfriend. It was so good, cannot fault it! It was £32.95 each INCL service charge - so cheaper than Slugs and Turtle Bay. We got a free bottle of prosecco on arrival. It was a quick and friendly service and 2.5 hours of as many drinks as you like, and one food option each per person. I had the pizzette and it was great, my bf had the chicken and chips and it was great too. Our waitress Cigdem was amazing (please tell her!) - she was friendly, and constantly checking on us if our food and drinks were okay and if needed anything else. I promised her I’d write a review so here we are! Don’t think we’ll ever do a bottomless brunch at Turtle Bay again as they stricter with just 2 hours not 2.5, only selected food items, you have to have the same type of drink, and they only do daytime bottomless. At Dancing Jug one person can have a beer for example and the other a cocktail - doesn’t have to match. 10/10 will be back! And will need to try Charminster one too

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Meggie Holbrook . 2025-02-11

MORE AT Google

Although I didn't drink alcohol we all had the bottomless brunch and I did my best to drink as much fruity mocktail as I could in the alloted timeframe, but the real star was the included meal, for which I had a Roast Lamb dinner and it was absolutely spot on 👌 for the £30 quid price including a dinner you would expect to pay £15 for i think it was a pretty good deal 👍

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James McG . 2025-02-04

MORE AT Google

We had to wait 30 mins for a table we booked, it was outside in the freezing cold, no choice. The server asked us to leave before the 2.5 hours was up because he wanted the table for someone else even though he made us wait 30 minutes for it. When we refused he rolled his eyes and walked off. When we got the bill and asked to remove the service charge we were told no, so we had to pay £30 for a terrible service. I do not recommend this place.

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Angela Smith . 2025-02-03

MORE AT Google

DO NOT COME HERE. My friends and I came here for our birthday celebrations and it was an awful experience. Firstly, we had pre-booked a week in advance and they still did not have a table ready for us. We had to wait for a group of ladies to leave to have their table. Then drinks took 20 minutes to come out everytime we ordered a drink. Only once did a server come to our table and ask for drinks, we either had to go to the bar ourselves or ask a server as they walked past. We had to chase our food multiple times and when it did finally come (over an hour after we arrived) it was wrong and had to be sent back. I had the hunters chicken and the chicken was so dry I struggled to eat it which was a shame because it was actually nice. We noticed that all our glasses had lipstick marks around the rim, so they clearly do NOT clean their glasses between uses!!! When it came to paying, we asked to remove the 10% service charge as we had basically NO service and we were just told ‘sorry about, that but it’s mandatory’. If you’re planning to do a bottomless brunch, GO ELSEWHERE!

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izzy mcneill . 2025-02-02

MORE AT Google

Awful experience, do not recommend! Would give 0 stars if it were an option. Came here with my friends for our birthdays and the service was quite frankly appalling. We were served once the whole time within the 2.5 hours. We had to go to the bar and ask for drinks which then had lipstick marks all over the glasses… do they not wash the glasses?!? Not only that, they ran out of ingredients for some cocktails and still made them, such as the elderflower cocktail, they ran out of elderflower but served us it anyways 😂 The food was decent but it took over an hour to come and when it was it was the complete wrong order, so we had to wait even longer to get what we actually ordered. We asked to take the service charge off at the end but were told it was mandatory. I don’t mind paying a service charge if we had good service but it was the complete opposite. Will not be returning. I guess you get what you pay for and there’s a reason it’s so cheap.

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Poppy . 2025-02-02

MORE AT Google

I booked a table a month in advance for myself and my 3 friends and had jazzed them all up for an afternoon to remember having been the only one who has visited before. The visit did not disappoint, we were SO WELL take care of by Goktug and they promised to make our night fun and didn’t disappoint. We plan to visit and request them again and again. What a day. Thanks princess 👑 ❤️

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Tegan Mudd . 2025-02-01

MORE AT Google

Mary made the best cocktail I’ve ever had

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Hannah Groves . 2025-02-01

MORE AT Google

Fantastic atmosphere, fantastic food. Our waiter Gokthg was absolutely fab & service on point. Cannot recommend enough 🤩🥰

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sharon clyde . 2025-02-01

MORE AT Google

Gift gave us amazing service all night she was so lovely I can’t recommend her enough!! Xx

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Josie Taylor . 2025-01-27

MORE AT Google

service best ever in the world Cigdem thank you ! food mid tho

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Matthew Brown . 2025-01-25

MORE AT Google

Highly recommend, staff members are lovely especially good service from ‘princess’ food is great and brunch is worth its money x

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Letia Miller . 2025-01-25

MORE AT Google

Amazing food as well as amazing servers!!!

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Dee Cook . 2025-01-25

MORE AT Google

Just received a call from this place, claiming to be tesco mobile. Be aware.

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Richard Stevens . 2025-01-21

MORE AT Google

Come. Regular and always amazing. Jules is absolutely amazing always goes above and beyond

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Sam Brown . 2025-01-19

MORE AT Google

We had Goktijg and he was AMAZING!! We couldn’t have asked for a lovelier waiter!

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Dolcie Bond . 2025-01-18

MORE AT Google

My girlfriend was having a meal with her friends and told the server that she didn’t want to do bottomless brunch when the server responded asking her age and then following up by saying “don’t you think that is embarrassing?”… I was speechless when my girlfriend told me this and just wanted to write this to hopefully get this relayed to your front of house staff so that they can learn how this lacks a multitude of professionalism and I’m sure the dancing jug does not want to portray an image of staff that peer pressure and make customers feel bad about their decisions to not drink alcohol

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Callum Bladus . 2025-01-18

MORE AT Google

Food excellent, drinks excellent, service fab

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Isabelle Scarlett . 2025-01-18

MORE AT Google

Lovely catch up with the girls. Great service just not very many vibes! Or people but over fun and nice.

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Jenna Mcdermid-Brooks . 2025-01-15

MORE AT Google

Too noisy we stayed on top and couldn’t sleep at night due to all that loud noise. What kind of place is that!

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Hemant Nanick . 2025-01-11

MORE AT Google

Goktug really made us feel welcome tonight, this is the second visit with this table service which was very laid back and full of happy vibes.., thank you

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Natalie Bishop . 2025-01-11

MORE AT Google

I came to Dancing Jug in bournemouth that was amazing Amazing stuff specially Ali and Beth they're amazing and also food and service I recommend to everyone in bournemouth

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toni-jay . 2025-01-06

MORE AT Google

This place will force staff to work with severe sickness bug and suspected norovirus. They do not care about the health of their customers. Avoid.

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Generic Female . 2024-12-30

MORE AT Google

We went on Saturday 21st of December and were served by Cidgem and Jules. The service was absolutely amazing with zero faults, with a smile and as polite and professional as it can get. The food was absolutely amazing, I especially recommend the Margarita Pizza which was one of the best pizzas I’ve had and every drink was served quick enough that it was a job to finish the last one. Thank you very much from Karen, Pete, Susie, Johnny, Emma & Bailey. Karen says ‘a special thank you for the best Aperol Spritz in town’.

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Bailey Fudge . 2024-12-21

MORE AT Google

Service from Goktilos was amazing, thank you so much for making our evening memorable and we really enjoyed the cocktail recommendations. Happy Christmas 🎄

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Anna Kenny . 2024-12-20

MORE AT Google

Normally I wouldn’t write a bad review as I do prefer your bottomless brunches but I Wouldn’t recommend going on a Saturday evening/night we went for a birthday bottomless brunch we had to share our table with another group of girls who were not the nicest to us. we waited nearly an hour for our first round of drinks and we had finished the 2 small pitchers quite quickly as there was 7 of us by the time we had our second round we was nearly to the end of our time for bottomless brunch we ended up getting a half an hour extension for the slow service the food was all very good even tho it came out near the end off our bottomless brunch because we had to re order out food because they didn’t seem to have the pre order so once we had that we just ended up leaving and going else we’re.

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Shan P . 2024-12-15

MORE AT Google

I’ve always been quite negative about the place….. but after going there yesterday for brunch it as brilliant! We had a huge group and the place was packed…. But all the food came out together (which is super impressive for such a big group!) the food we did get was really nice and the drinks were topped up regularly! The staff were working really hard and were very attentive making sure we were all looked after! Great work to all the team tonight!

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Rebecca Grace . 2024-12-15

MORE AT Google

I just ordered 2 roast dinners with extra yorkshires and extra potatoes. It arrived absolutely perfectly and was delicious. Well done chef.

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Kate Cook . 2024-12-15

MORE AT Google

We had our Christmas party last Thursday, at the charminster road venue. Fifteen of us came.There was a bit of a mix up with the menus, but we were happy with what we had. Some of us got up to sing karaoke, even I did, after refusing point blank all night, until I was bribed 🤣🤣🤣 Great atmosphere. The staff were lovely too Thank you very much, and Merry Christmas 🎄🎁🍾

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Dee Clements . 2024-12-14

MORE AT Google

Went here on Saturday and it was honestly one of the best bottomless brunch I have been too. They where very busy but always made sure we had a drink and put orders in for our next. Sorry I have forgotten the workers names but the guy with the earring and a women with diamond necklace was best! They had such great vibes :)

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Charlie Neilson . 2024-12-09

MORE AT Google

The best roast in Bournemouth wonderful food great setvice definitely going back

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Sue Field . 2024-12-08

MORE AT Google

Gok and Carla were absolutey amazing! Couldn't expect better table service. Would %100 recommend, both super lovely. Met our every demand.. Will be coming back again xx

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Lou Austin . 2024-12-07

MORE AT Google

theresa was amazing the best service and fast too

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Lewis Scott . 2024-12-06

MORE AT Google

Bottomless brunch here is soooooo bad, I don’t think I’ve ever had worse cocktails and you spend more time waiting to order drinks than actually having them. The staff are nice though, unfortunately they have to try and make the most of a horrendously disorganised place.

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Lean Lieutenant . 2024-12-02

MORE AT Google

Goktug and Carla were very helpful and gave great service.

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Chris Smith . 2024-11-30

MORE AT Google

Goktug gave THE most fantastic service, a proper credit to this place!!! Will definitely return if he's here - so very friendly and accommodating

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Kerri Smith . 2024-11-30

MORE AT Google

Been here twice now for bottomless brunch with my sister. Had a lovely time both times! The service and the food were brilliant and we really enjoyed big choice of drinks. Made to feel really welcome by Kerry and the team, who were friendly and brilliant. Thank you :-)

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Victoria King . 2024-11-30

MORE AT Google

Had a great night at the dancing jug. Our waitress cigdem was great

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Ben Carter . 2024-11-30

MORE AT Google

Goktug and Carla were excellent. Gotuka went above and beyond for our bottomless brunch 50th celebration, a real gem 🫶🏻

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Jess Smith . 2024-11-30

MORE AT Google

Cigdem was an absolutely brilliant sever and really looked after us so thank you 😊

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Tauren Lawton . 2024-11-29

MORE AT Google

Cidem is sooooo great was a brilliant night

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Richard England . 2024-11-29

MORE AT Google

We did a bottomless served by Cigdem and she was amazing! Kept the drinks flowing and was so attentive and friendly with us!! Thank you Cigdem :)

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Hannah Amey . 2024-11-29

MORE AT Google

The waiter was so lovely her name was Cigdem made my friends 25th birthday an amazing night would highly recommend

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Ana Dos Santos . 2024-11-29

MORE AT Google

Cigdem was absolutely amazing with her service! Made my 25th birthday celebrations amazing. I have the best time

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Amber Latter . 2024-11-29

MORE AT Google

Goktug gave us amazing service and was super welcoming and helpful to us while we were here! he made our experience so enjoyable!

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lydia holmes . 2024-11-27

MORE AT Google

Goktug gave us amazing service was so kind and super helpful, such an enjoyable night.

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Aimee . 2024-11-27

MORE AT Google

we had goktug he was amazing!!!

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Sophia Marking . 2024-11-27

MORE AT Google

I have visited the dancing jug while I am away for the night with my husband. Enjoyed it there great place to have a few drinks. Staff were very helpful and friendly. Would highly recommend 👌

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Teresa Gates . 2024-11-27

MORE AT Google

Came for a birthday party, the bottomless brunch was lovely, and our server Goktug was so lovely and was made great convo with us all night!

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ruby gallagher . 2024-11-27

MORE AT Google

Goktika was so lovely! so welcoming and helpful. we had a great time because he was a whole vibe 🤓 sitting outside can be a bit cold, but the pizza was lush. Servers were lovely, but can be a bit slow x

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Olivia Storey . 2024-11-23

MORE AT Google

Amazing brunch with a great selection of cocktails and drinks, the seating area outside can be a bit cold even with the heaters but the service and food is really good. Special mention for Goktilg who took extra special care of us from start to finish <3

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Anna May Flanagan . 2024-11-23

MORE AT Google

Delicious bottomless Sunday lunch, best variety of cocktails that are included and the mai tai was delicious, excellent friendly service. Always visit when I am own in Bournemouth

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Marie Pitchford . 2024-11-20

MORE AT Google

Rafeal was absolutely amazing. Nicest man, didn’t just take out empty glasses he first asked how our evenings are had a conversation first! Made my evening!!! Give this man a pay rise!!!

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John Barber . 2024-11-15

MORE AT Google

Have been served by Beth many times during the last year. 😊. She is great, always happy and ready to help. Thanks for good service and food. Xx

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Mark Goad . 2024-11-12

MORE AT Google

Frequent visitors to this gem of a find recommended to us by family. We usually go on a Monday evening where the food is half price. Just had the most amazing fillet steak, probably one of the best cooked to perfection and my husband’s cheeseburger was freshly prepared and not frozen and delicious. Not only that but the staff and owner are so welcoming and friendly. Had to leave this review which is rare for me as they deserve to do well! Thank you, Paul & Pat

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Paul A . 2024-11-04

MORE AT Google

Myself and friends just had a Birthday party and had Bottomless Brunch, the service was amazing, the bartender was amazing and Ella went beyond to ensure our friends birthday was extra special, will definitely return and recommend to others.

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Simon Hayter . 2024-11-02

MORE AT Google

The owner was lovely. I only popped in for a drink and ended up having a great chat with her and singing karaoke after quiz night. Clean establishment, with pool tables and a cozy little garden area. Definitely going to visit again Right up the road from the NICI where I was staying .

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Angelic Vixen . 2024-10-17

MORE AT Google

I came into the dancing jug with a group of people and the food and drinks were excellent. Our server was Goktug and he was brilliant, fast service and very understanding even with some people at my table who were very demanding, Goktug kept very professional and patient and was overall and amazing server.

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Sonny Lonergan . 2024-10-13

MORE AT Google

Stopped in for bottomless brunch and would definitely recommend. Fabulous cocktails and a cracking Sunday roast

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Annemarie B . 2024-10-06

MORE AT Google

Most amazing bottomless brunch and great service, recommended to everyone!!!

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NICOLE WILKINSON . 2024-10-06

MORE AT Google

Came here for Sunday roast. Food was excellent, hot, the beef was so tender, loved the sweet flavour of the cabbage, the Yorkshire pudding was out of this world and service was fab. If I lived closer I would eat here every week

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Kimicosh . 2024-10-06

MORE AT Google

gift is a superstar and made the night

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shelby garlinge . 2024-10-04

MORE AT Google

GIFT IS AN AMAZING WORKER SHE MADE THE NIGHT!!!❤️

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Millie . 2024-10-04

MORE AT Google

Food was awful, drinks included in bottomless brunch had little to no alcohol and were very low quality. Atmosphere on edge. Very disappointing. If you do go, don’t order the burgers or pizza, I’ve had much better quality food at 3am from a kebab shop

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Alex Papworth . 2024-09-28

MORE AT Google

I was extremely dissatisfied with the food and the drinks during a bottomless brunch. The food looked and tasted like kebab van food when i was expecting something slightly nicer. The drinks tasted like cheap lidl juice and felt like there was barely and alcohol in them at all. Overall extremely disappointed with the experience and was not worth the money

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Luke Unthank . 2024-09-28

MORE AT Google

Great price and deal for bottomless brunch. As long as the staff weren’t too stretched they were great at topping us up. Food and drinks themselves were ok, reminded me of Wetherspoons a bit. Staff were really accommodating.

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E . 2024-09-22

MORE AT Google

Drinks and service was above and beyond, thoroughly enjoyed our time. Thank you very much to everyone involved 🫶🏼 big thanks to Gok.

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Cassie Davis . 2024-09-21

MORE AT Google

We came here for a bottomless brunch when we stayed at Bournemouth for a weekend. The service was excellent. We pre ordered our food and it was fine (we weren't there for the food) but plenty of options to choose from. The drinks were exceptional and plentiful. The service was amazing and extremely good value for money! Would highly recommend

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sarah harvey . 2024-09-19

MORE AT Google

Went for the bottomless brunch for a stag do, booking was easy and they were flexible when we needed to move the times just a week before although we did get a call the day before asking us to push our table back half an hour, no big deal to us. Atmosphere was great and food was pretty much what I’d expect for the price of bottomless brunch, mixed reviews across the table. Did forget one of our parties order and rectified the issue straight away. Overall had a good night. Marked 3* for food as we ordered cocktails through the night, if you’re expecting actual cocktails do not come here… we received huge jugs of slushy drinks which were pretty hard to drink. Overall service was good from our waitresses however we had to follow up orders 2 or 3 times, always friendly and happy. Unfortunately one of your waitresses was also overheard ‘slagging off’ one of our group to another which was disappointing especially when we’re told service charge isn’t optional with bottomless brunch… Overall had a great time!

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Stefan Knight . 2024-09-16

MORE AT Google

I ordered two Marios bolognaise & only received one. Very disappointing service Dancing jug!

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Natalie . 2024-09-15

MORE AT Just Eat

liam was amazing best server such good vibes so nice love him thanks liam for making our experience great

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lucia puckett . 2024-09-13

MORE AT Google

amazing service, stu was brilliant!! lots of credit to stu, amazing service, thankyou!!!!

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James Gilbert . 2024-09-10

MORE AT Google

My friend and I came for bottomless brunch and it was amazing, the atmosphere was great and Stu was so attentive

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Daniel Pita . 2024-09-10

MORE AT Google

Absolutely awful. Wouldn’t recommend this to anyone. Me and my party came in for bottomless brunch. our server Ade looked like she had just come back from Nam so rude and hostile. When we asked for my friend to have one cocktail without the alcohol it was as if we were asking her for loose change. Absolutely disgusting service the only positive out of the whole experience was the food. seriously this place needs to take a hard look at who they are employing and rethink.

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Poppy Marshall . 2024-09-06

MORE AT Google

I have been drinking Guinness for the better part of a decade. My entire adult life. I work as a bartender in Ireland. The pint of Guinness i was served here was absolutely disgusting to be perfectly honest. I don’t know if the kegs are crap or the lines haven’t been cleaned since the place opened. What is going on here??? Probs fine for a beer but don’t go near the black stuff.

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Patrick Coulter . 2024-09-05

MORE AT Google

It was good. Nice staff. Good for food

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JAMES W . 2024-09-01

MORE AT Google

came here for a bottomless brunch, bar man Stu was lovely and very accommodating. service was fast and drinks tasted great. will definitely be coming back :)

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becca kennewell . 2024-08-29

MORE AT Google

Brilliant bottomless brunch! Wonderful service and tasty food xx

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Georgina Stone . 2024-08-26

MORE AT Google

Best experience of my life. I have done so many bottomless brunches, but normally the waiters can’t be arsed. DIFFERENT STORY with Ade and Teresa!!! They made sure we had the best experience possible, ensuring that we had every drink we asked for and it truly was BOTTOMLESS!!! If you want a bottomless brunch that’s ACTUALLY bottomless, look no further. Xxx

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Lucy Stone . 2024-08-26

MORE AT Google

Teresa was incredible and made sure that she was so attentive and personal during our bottomless brunch. Already booking up for my next event due to her!

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Connie Vincent . 2024-08-19

MORE AT Google

Such a lovely place staff are so helpful and attentive. We had bottomless brunch and the drinks tasted lovely and they were coming out to us really fast no hanging around for your next drink. Would definitely recommend this place 👌

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Kelly campbell . 2024-08-18

MORE AT Google

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British
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This was a favourite bustling place with cakes & pastries to die for plus a great breakfast. Now on what would have been a busy day it’s half empty, self service & nothing to tempt us on the cake counter. Only good point is it’s still dog friendly!

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4.1

27 Opinions

location-iconAvalon 26-32 Oxford Road
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please avoid Glowgreen ANOTHER COMPLAIN am using my complain as a review In 2020, I choose Glowgreen because the company offers 48 hours installation service because I live with a vulnerable child I choose the company which I regret. The initial agreed date for doing the work was on 26th October 2020 which was then moved to the 2nd November, and most disappointingly on this date, the engineer could only install the boiler because rest of the materials were not delivered. I made numerous attempts to contact someone but to no avail. On the 3rd November I was told the issue will be sorted as soon as possible today is the 11 November 2020 I still have not get the radiators fix. However I received an email on Thursday the 5th scheduling the work to the 12th November. As a matter of great urgency I appealing for you to get me engineer well before the 12th November because as I already mentioned above, I live with a very vulnerable child and it is cold in my house which makes her situation worse. She is not going to school now because her condition have worsen because of you Again you the date was brought forward to 10th November but the engineer never turn up I call your company 3 times on the 10th November I was promised a call back from a manager but it never happened. The engineer came to service my boiler on the 6th November 2023 after the service, He ask me who install the boiler and I reply to him that it was Glowgreen who sent their engineers to install it. He told me that the boiler was not properly installed. He then told me there is nothing I should do because he will writ a report and send it to Glowgreen. Towards the end of November the boiler started malfunctioning and I contacted your company about it and I was told that they have not receive a report from the engineer yet but they will chase it up in the main time they will send out an engineer to have a look. On the 1st of December my boiler stopped working and I contacted your company again because no engineer was sent and there was no heating in the house and I was force to purchase an electric blanket for my sick daughter after leaving in a cold house for 4 days with my wife and 5 children a costumer relation call on the 4th December 2023 from Glowgreen who guided me to temporarily fix the problem over the phone. Going through the record you will notice that a multiple calls and a complain plus a refund for the blanket I purchase was issued. but to date no engineer have attended my address and ever time I call to my surprise I will be told they are chasing the engineer for the report today 6 March 2023 is the last of them. during the pass 2 weeks I have been calling your company for something to be done because the problem is getting worst I have to rest the boiler every 2 days and flow the process I was thought by your customer service advisor. Daniel Da Costa one of your customer service advisor call back on few occasion but he said there is nothing he can do unless he received the report from the engineer he confirm to me he have spoken to the engineer himself and the engineer promised to sen the report but is now 4 months since the engineer visited my property on the 6th November 2023 and yet he cannot sent a report when me and my family are suffering not enough space to write everything