The Cross Inn in Caerphilly

very disappointed service was terrible waited ages for food. wont be back

Everything excellent, shame that the present landlady is finishing because of costs

Table booked for 1.30 when arrived was asked to order drinks by the bar to take up stairs.when we finally got served due to the wait of one staff serving we had a vodka in a Brandy glass. Then we made our way up the narrow stairs carrying our drinks, to be welcomed by a dirty carpet. There was no one they to guide us to our table so we decided to find one ourselves. Staff came to take our orders, she told us we had a choice of three meats which was fine, plus what sauces we would like with our meal we asked for mint but none came with our meal, we asked again halfway through our meal for the mint sauce, still none came. During our meal we overheard the opposite table being told they could have a choice of meats plus the opportunity to have all of each meats on the same meal, little unfair as we didn't have that option, plus they asked for the same sauces. To my surprise they got theirs. Finished the meal which was OK nothing special and waited for staff to take away dishes and bring the desert meun etc, no sign of staff and no desert meun after waiting what felt like an age we decided to leave. On paying we wasn't asked if the meal was OK did you enjoy etc etc just took the money and a goodbye and that was that. looking back I wished I complained, but my feelings were they wouldn't be bothered with the feed back. At the end of the day it's pub food nothing more, but good manners and service go a long way. It's the repete customers that keep businesses going wouldn't be going again.

My first evening meal at the pub since Pat and Bryn took over and it didn't disappoint!! Service was great, food was quick, hot and beautiful.... I will definitely be returning. Well done all !!!

Beautiful lunch.Gravy and beef outstanding. catered for 12 of us. Lovely and hot.All served at the same time. Cheese cake was beautiful. Highly recommend definitely be goingback

Excellent Sunday lunch home cooked with fresh produce. Staff were very friendly and helpful.

Sunday lunch We booked for Sunday lunch yesterday and it was excellent! The pub is beautiful and the food was really delicious. The girls that served us were all very kind and attentive so thank you to The Cross Inn. We will definitely be back and consider ourselves very lucky to have such a lovely local pub 🎊

Called here and had the pensioners lunch. Food piping hot and well presented.

Must say I was completely stuffed after food, which was lovely. Staff was great, service good too. Very pleased overall since the establishment has been taken over by new owners in the last few months. Will be back again!

Quality food, excellent service.

Very good Sunday Lunch here today. Tasty roast beef, nicely cooked and presented. Selection of fresh vegetables and extra gravy. Home made Apple Crumble after. The only small improvement would have been ground coffee instead of instant. That's minor and I'm sure things will improve further as it gets busier. Cosy pub surroundings, good service and atmosphere, a lot of effort being made to smarten the place up. Food available most days now I believe. Will definitely be back.

This place is on the up,especially with Pat and Brian at the helm.

Nice welcome and the host tried hard but the choice and fruity language from other customers ruined it for us

Lovely atmosphere very welcoming and amazing food x

1st time for Sunday lunch today service and food excellent 2 new people running it at moment I can recommend it 100% considering they have only been here for just over 3weeks they put on a great meal

Me and my partner had sunday dinner on 26/02/23 we loved it my partner had soup i had garlic mushroom both startets where great i had beef and gamon my partner had turkey and beef plenty of veg all lovely. nice gravy and roast spuds where crispy we enjoyed so much we booked for next suday

Very good meal, juicy tender steak cooked perfectly

Lovely pub always has been, plenty of character. I had a gorgeous meal there with my family today. Great food will definitely be calling in again soon. And I did booked a Birthday Buffet for friends + family 1/12/22. Fantastic food vegan ( kept separate of course) + non-vegan. Highly recommended!!!

Havnt eaten so cant comment on that but it always smells good. The service is great. The staff are helpful, accommodating and great at what they do. Kids and dogs welcome. Cheap beer, what more could you ask for!!!! Highly recommend!

Nice friendly pub and atmosphere.

Cosy little pub great atmosphere for the opening meet!!

Sunday lunch was delicious, veg was all fresh, gravy and roasties are home made. Staff were attentive and we were asked on several occasions if we would like any more veg, gravy or cauliflower cheese. Other places would charge extra for this benefit! Will definitely go again

had Sunday dinner here today. was awesome, friendly staff and lovely environment. Will be back for more

Lovely owners.. staff are always willing to help in any way they can. Its a really friendly local pub!! And the food is amazing 👏 😋

Had Sunday lunch today and it was awful and a very long wait for indelible food. My 2 daughters had soup and was sent with a sesame seeded burger roll never seen that before and tasted like a bows of curry sauce. Then finally 1hr 30 min after ariving our dinners came, me and my daughter sent ours back. All the Yorkshire puddings and stuffing was burnt and hard as bricks, the meat was scraps and very little for the price, tinned carrots, mushy sprouts and the cauliflower cheese was soggy and been sitting there a very long time and was only good for the bin. I would never send out food looking like that. Had Sunday lunch here in the past but this was awful. We refused to pay the full amount and only paid because some of my family did eat a small amount ,the meat came home for the dogs. Very disappointing as the staff were lovely and apologetic about the wait. such a lovely pub but food let's it down badly. And deleted my review on Facebook.

Lovely Sunday dinner will go again

Excellent service lovely food didn't wait long either

Really friendly staff and atmosphere. Nice food and a great beer garden.

Just called in for a drink didn't have a meal but the meals that were coming out looked tempting how this place has changed since I last came here over 3yrs ago Sunday dinners can be collected Basket meals reasonably priced Will definitely try some meals asap Drinks pint of inches cider £3.60 Anthony evans

If I could give this no stars then I would! From the reviews I can clearly see that over all people r happy and enjoyed there visit! However my complaint is not about the food atmosphere staff or experience . To keep it short an incident took place on Sunday we’re a leg had broken off one of the chairs and that other chairs were also in poor condition. It had not only caused a fall to the floor and a painful injury yet not severe it had also caused upset and embarrassment . We contacted the establishment to let them know and if nothing else an apology given but the reply was let’s say a little defensive. They claim to have cctv footage of the incident but this does not explain the obvious upset caused. If anyone reading this suffers anxiety and u r the sort of person that doesn’t like to complain or speak up.. and I know many people don’t like to then the experience that actually took place is very different. I’m very angry that someone who should put there customers first can not even admit that something happened on there premisses and r refusing to take blame.. the furniture was in poor condition and a few people there had witnessed it so! The matter will not be taking a legal route but a bloody apology wouldn’t cost them anything!!

Brilliant place the music is fab and the food is stunning.

Amazing food & service was excellent.

Brilliant place and beer garden, great for the kids. Plus they sell cockles. : ]

Excellent food and price. Very considerate about the fact that we had ordered vegan food and that they were informed of a milk allergy (surfaces wiped down and cleaned to avoid cross contamination), this did mean that there was a longer wait for the food, but I didn't mind this. I definitely will be back.

I'm the 5 star guy I'm on my sister's phone give William a rase

I'm the 5 star guy on my brother's phone I liked the service, food and the guy on the phone was cool give him a raise like at least more then a 2 pound raise its the guy who workd a Wednesday on 23rd of march

Great food Great service. Large beer garden too

Really welcoming, the owners are fantastic.grwat service , great place

Brilliant staff very friendly 👏 👍

Steak was excellent cooked to perfection 🥰

All staff were wonderful and very welcoming!

An absolutely lovely pub. Staff were very friendly, decor was beautiful, and the food was amazing!! Felt very relaxed there! Would highly recommend!!

Our first visit to the Cross Inn and it didn't disappoint, we had Sunday Lunch (Roast Beef with all the trimmings) beautifully cooked and presented, real gravy! Friendly and helpful staff made you very welcome; will definitely be going again. Thank you Cross Inn.

I have to say how lovely, friendly and welcoming the owners and staff are. Since the new landlords have taken over some time ago now, they have made such an overall improvement. Not many family friendly local pubs in the area.They certainly have made a great effort in making kids welcome. The landlady always makes a fuss of our daughter every time we visit. Thank you.

Had a meal which was very good, we had to have it in bar which was not very comfortable.

Terrible experience ordered dry rose wine didnt know what that was got sweet wine Sunday lunch arrived cold waiter zapped veg again in microwave still cold Yorkshire cold roasties cold dinner altogether wanted to zap dinner in microwave and offered to take only 50% off bill !! Never to return customer service terrible

Great service / Food / beer / wine and surroundings with a great price , will call again 😀

Great food, reasonable price and freshly cooked to order. Excellent service and clean premises.

Cosy small pub. Only had a drink but still doing waitress service? Took ages to serve us and by the time waitress brought drinks change etc. Couldn't have a chat too busy working out what we all owed. Why can't we get service at the bar now?

Enjoyable but nothing special . Staff were excellent though ..

Lovely food and staff really nuce

We went for lunch quite good Steak Pie was fine plenty of beef but chips were really greasy triple cooked once too often in my opinion. OK but won't be rushing back

We have eaten at the Cross quite a cew times in the last couple of years and have always found their food to be excellent and reasonably priced too. We have been three times in the last week since the pubs opened back up. Today, sadly, we were left disappointed (for the first time ever). We ordered the corned beef pie with mash, peas and gravy (2 for £15). The pie itself was somewhat bland with very little flavour which is unlike the otber food we order at the Cross. The pie also seemed somewhat under done with soggy pastry. The worst traversty was the mash, lumpy, bland and watery (the worst mash I and my wife have had). Thank goodness for the lovely gravy to hide everything. I have given three stars as I have left five star reviews previously so assume this was hopefully a one off!

Nicely kept beer garden. Was told by one of the staff that they are open for breakfast and then serving food for the remainder of the day. Will ensure that I visit soon to hopefully enjoy the food.

Food was amazing and customer service was outstanding

Lovely meals, excellent service & fantastic beer garden. Really friendly staff and managers

Good friendly service , decent food and really well priced 👍

Very nice place and very Deliciou food 👌

Realy nie food Best in south wales by far

Staff are lovely, pub is very clean, food is good pub food, chips are especially nice. Sheltered seating outdoors with heating and lighting if you dont want to be indoors

Sunday Lunch Beautiful Sunday lunch. Beef Pork and Turkey all cooked to perfection. Staff pleasant as always. Highly recommended.

Fabulous food served boiling hot. Great portions for the money. Friendly staff. Highly recommend.

Went for meal last week here got to say very impressed owner and husband very helpful could not do enough for us we were a party of 8 meals good size portions like it when your not hungry after a meal rather have more than less I would recommend this place choice of meals fab all our party enjoyed no complaints will be going back soon

Lovely food fantastic service very welcoming

Really nice place food is lovely if you're there go try it mmm

Meagre portion and lukewarm food. Very disappointing Sunday roast.

Brilliant service and nice open area 👍

Fabulous food and service great value for money will definitely be back

Hadn't been before so just called in on the hop ...owners only been here 3 weeks .we ordered food and it was beautiful. I had freshly made lasagna my husband had the best gammon and my 15 yr old girl loved her scampi clean plates all round owners were great very friendly and attentive as its local will definitely come again .

Beautiful food & very quick with it aswell

Food was great new owner great service was excellent and very reasonable price recommended it

We called in tonight and the place was very busy. We had to wait a little longer for our food but was kept updated and even offered a free drink or dessert. The food was worth waiting for😋. The new owners were really friendly and it was lovely to meet them. We will definitely be returning and would totally recommend to others. 😊

Absolutely beautiful food ..... very friendly staff.... would highly recommend the cross x

Only had a sandwich and absolutely loved it ☆☆☆☆☆

Food was fantastic had half chicken, daughter had the gammon 2 for £12 couldn't cook it for that. Was piping hot and massive for the price.would 100% recommend.staff very polite and helpful. Will be back to try their fish xx

Now Carrie has taken over this place I feel it Wii only improve.

Nice evening, food good beer good.

Fabulous food and fabulous staff Will definitely be back soon

Great food and great entertainment for the kids and hubby, highly recommend

Very friendly staff, nice family beer garden with live music

It's very good pub and nice services there to

17 of us had a lovely evening last night. The food was great and staff really friendly and efficient.

Good food run by nice friendly people

Staff very friendly and food really nice

Freezing cold, barmaid had her mind on other things while serving us, toilets bit disgusting, dog running around in bar area, give it a miss.

I havent been to the Cross Inn for many many years but as we now live in the nearby area we decided to visit it last Saturday 9th March 2019 on the way back from the gym. We ordrred from the friendly lady behind the bar and waited for our food. When it arrived we very very pleased real chips and fresh salad accompanied our meals. My wife had the Tex Mex which comprised of succulent chicken breasts beautifully seasoned and I had the Pepper burger which was juicy and accompanied by tge nicest peppercorn sauce I have eaten. Indeed, we enoyed the meal so much we ate there again tonight (12th March) and feel we will eat there far more often. It is like a new discovery. It also has lovely views and retains a lovely character.

lovely food and lovely service. really good value too.

Nice one it was good nice 1 it was good

Great food , reasonable prices , lovely staff

Very friendly and a lovely warm pub. Everyone made to feel welcome

Great lunch time food at great prices

Food good plenty of it served quickly although busy by really pleasant staff.

Used to visit quite regular but last time I felt let down. Order taken then told they had ran out and fetched the wrong items

Amazing food and service, one of the owners came over to us and spoke to us. Plenty of variation of drinks

The Sunday dinner here is the best I have had in a long time and the price you can not beat a xlarge dinner is only 7.50 that is the best value for money you can ever have thanks to all the workers thay are very welcoming and lovely thanks

Nice pub with good meals and a nice pint

Wasn't the best meal ever. The starter looked as if it had been prepared using defrosted prawns then refrozen and thawed to be served again. The steak was very chewy and not cooked medium rare as requested. The girls serving were friendly but not the most professional. Good play area for the kids though

Main course was piping hot, but dessert was a shambles. The 'hot' chocolate fudge cake was cold, the apple pie was cold and the waffle was rock hard when it was cut into it was burnt, was more like a biscuit. Such a shame as food here is normally lovely. When we tried saying about it, the lady behind the bar wasn't aware that the kitchen staff had even left. Don't know what happened there, they must have been having an off day.

New owners new clique plenty of time spent waiting to be served

Very nice good staff nice food very clean