The Chelsea Lodge Restuarant and Bar in Hammersmith and Fulham

Unbelievably slow service. Roughly an hour and a half wait between each dish, and to make things worse, the portions were tiny (for insight, the first attached picture is supposedly a “Chicken & Duck Liver Parfait”) and the food wasn’t even close to decent. The place was really cramped and there’s no sense of order in this establishment. Charging £15 for a small glass of rum and Coke? Dreadful.

Food was below average. Terrance area was not well heated. Christmas 3-course set dinner was served 1.5 hrs late and there was a 1hr wait in between each course. To be fair staff was nice and they did compensate us with a bottle of moscato. But overall, still not recommended considering the long wait, price and food quality.

Would not recommend at all. Went for an event at 7pm and starters only came at 9pm. Food portions were very small and didn’t meet expectations. Not worth the money we paid. Ordered apple crumble as dessert and they only served cooked apple with some crumbs? The tables were terribly set up that left no space for people to walk around. My friend had to move her chair every 5 minutes to let people walk through. Time and money wasted.

We booked the place for an event for 200 people. Terribly slow service. Food was meant to come out at 7.30pm but we received mains at 10pm. Terrible customer service. They set up the tables incorrectly and for the wrong number of people. We had to correct it ourselves when we arrived 30 mins before the event. This was despite booking over a month in advance for our event. Now we have members complaining due to the restaurant’s terrible service.

Not up to standard. Food meant to come at 19.30, ended up to be 2130. Food quality not up to standard. Atrocious customer service and appalling wait time.

Whilst the decor of the venue may lure you into a false sense of "I'm in Chelsea, on the Kings Road, it's safe and lovely", the staff are utterly appalling, the bouncers manhandle you at every opportunity as if they're a bunch of mafioso. Management renege on agreements at every avenue available to them. I would swiftly avoid this place and if you have paid a deposit to hire the venue, get in contact immediately, they're closing and you'll likely not see your money back! I won't shed a tear for this place closing, its been run into the ground by a bunch of vile scam artists.

If it could be 0 star, I would. We were led into a false sense of security by the typical Chelsea decor and greetings. Once you've handed over your deposit to hire the venue for the evening, you are treated like a second-class citizen. They are closing this Christmas; I will not be shedding a tear for them after the way my friends and I were treated. They may have had good owners/staff in the past but currently they have no idea how to run a venue. 1. Via email, phone and in person, the staff at The Chelsea Lodge clearly had no experience in dealing with hosting large events, very disorganised and everything done and finalised last minute. 2. Don't expect your deposit back as they took 3 weeks post event to deliver ours. 3. Their minimum spend option was useless with only cocktails and spirits served downstairs (not catering to all guests despite being told so) and asking guests to walk upstairs to another bar to be served lager/cider/wine which did not contribute to the minimum spend. 4. Disorganised on arrival, fingerprint and facial recognition ID scanner broken, staff member taking photos of guests on personal iPhone, surely illegal? 5. Maltreatment of guests by bouncers on arrival, a girl shoved against the wall because she didn't have her ID in her hand when asked. 6. Smoking area enclosed not open, again surely illegal? 7. Guests not allowed entry due to outfit choice, despite the party being Halloween themed.... 8. DJs hired by guests to play at venue inhibited from playing birthday guests playlist as music genre contained Afrobeat style of music and was not in keeping with style of venue. 9. You will not receive a private space downstairs for the entire evening despite being told so initially. Members of the public are allowed downstairs to your private area. 10. Consistent alteration of closing time by venue organisers, told everyone must leave by 3pm, to be kicked out at 2.10pm.

Fine, but they stop cocktails early, food was ok.

Had the most amazing time at Chelsea Lodge Club. Everything from Food, Drinks to the DJ was absolutely perfect! Abdy was really friendly and eager to help!

Came here for El Tab on a rainy Friday night. Cocktails were excellent. Bartender Humza took his time and ensured quality throughout. Definitely a space to improve your mood on a down day and make it even better on a good one.

We came for the pizza and 241 cocktails, staff were really nice but our first round of drinks took 40 minutes to arrive and the second round (after being told this one will arrive much quicker) took over an hour! They gave us a round of shots complimentary but would've rather had our actual drinks! Pizza was good but the crazy wait on cocktails put a huge dampener on our night. Would not go back.

Great atmosphere, great food and great entertainment. Abdi also gave great customer service!

Love Sofia! Great service from her always and great music here.

What a jol, owner is a saffa, 10/10 vibes. Austin from Texas is a steeze waiter

Love Chelsea Lodge , always a good time ! 11:30pm some rnb , for any rnb lovers !

Austin is a great host for sure

Came for the drinks. Stayed for the Austin 🙌

Great service, nice drinks, good atmosphere.

Great and fast service, lovely staff

Customer service wasn't great.

Great place, awesome atmosphere.

Really bad door staff. Clearly annoyed about something that had happened before. Had a massive go at us because we “hadn’t been in before”. Yes and we weren’t saying we had? Ready to pay entrance but he made us walk away. Bye

Unbelievably slow service. Was still waiting for food when the place became a night club with people dancing on the bench next to me. 8 of the 24 people we went with didn't even get food in the end. Bottom less prosecco and spirits package was pretty good apparently, but you still need to buy beer. Wont recommend and wont go back. If your looking for a beirkeller style joint but with Pizza and no oompah band - go here, otherwise avoid.

I'll start with the positives: decor is nice, feels half like a house with a basement and half like a bar. Music downstairs was pretty decent on Saturday which created a nice atmosphere. Now unfortunately the negatives: it does get incredibly cramped downstairs so be prepared for an absolute sweatfest. The drink prices OMFG, £16 for a double should actually be illegal to charge that amount - I've bought whole litres of liquor for less. And then the cloakroom situation became super disorganised towards the end with people walking in and grabbing belongings (you'd hope nobody would try stealing other people's stuff but still you can't trust everyone's intentions) so that area should be MUCH MORE secure. Was a decent experience overall as far as music and vibes (downstairs) but it definitely needs transporting to larger premises with more staff.

Love this place, selection of drinks is good. Music and ambience is really good. I had great time when I went there.

Don't be fooled by Instagram messages from them saying you have ' won a dinner , a pizza each and bottomless prosecco for 6 people' this happened to me this weekend, wrote back to confirm 3 times the details, when we arrived i showed the waitress the message, she went away to then say the manager said no? even though they messaged me. She told me it was one bottle of prosecco between 6 and one pizza each, the SERVICE WAS SO BAD, our table was booked for 8:30, by 11pm we still had no pizzas (pizza take 15 mins MAX) we left without even the 3 pizza

WHAT A PLACE! Need a night out? Look no further! Staff is excellent and looks after you! if you are planning your weekend look no further:)

I had a great experience if you to enjoy much come on Saturday. If you come on Friday go downstairs. Even on Saturday I did go downstairs because I like rnb and hip hop but I am sure my friend Steven would've loved upstairs. Overall a great nightclub if you are in Chelsea even in London in general. One of The best nightclubs in London even in the UK.

Melanie and Mo (hope I’m spelling those correctly!) were absolutely AMAZING security - so kind and helpful. So rare that you meet such lovely people. Thanks so much!

Lovely coffee and cakes good service worth a visit.

Not a good place during Omicron due to lack of ventilation... I am sure good in regular times!

pizza good drinks a rip staff pretty unprofessional with very slow bar service and uncomfortable bouncers. Venue fairly pretty, but the music was deafening.

Drinks are indeed outrageous... They'll try get you with 16£ for a single which makes for a pretty expensive round. Still don't know if that's the correct price or just the bartenders?! Either way, it's pretty shocking service

Expensive, scammed into paying double what the drinks should have been, only reduced after arguing with staff for the correct price

64+ quid for four drinks. Spare your money, there's definitely better options around for that price or lower.

Couldn't think of a better place and vibe for dinner followed by night out- pizza and churros are always insane here. With the pretty floral theme and drinks galore from Gav and Chase- it's up there with the best place to go out in Chelsea ever <3

Awful experience, staff and bouncers was rude. Was refused to speak to a manager. After paying deposit for our 2 course bottomless brunch and pre booking our food was told our starters were finished and we had to reorder. We waited 2 hours for our food to not even come. After complaining to staff they gave us a chorizo pizza which is disgraceful as my boyfriend doesn't eat pork then to kicked out. With out seeing any of there service we had paid for but a bottle of cheap vodka. After to explaining to the manager (who I must say was very calm and friendly) that me and my boyfriend had been at work all day not eaten, if you keep putting bottles of vodka on the table I will end up going home in an ambulance. We need to eat, and being told 5 mins for 2 hours. Service paid for not filled, followed no covid guide lines about alcohol must be served only with food.

Worst experience I have ever had, and it ruined my birthday! The service was horrific, we were sat at our table at 6.30 and not a single waiter came over to us till about 7.30 we didn't even have water on the table.... the first waiter that came over was so rude to us and he said they'd run out of prosecco which simply wasn't good enough and he gave us a choice of only vodka or gin. If I'm honest if Daniela hadn't have come over we would've just left. We pre paid our deposit, pre ordered our package and our menu items.. Drinks didn't even come till about 7.45 and then my friend who was allergic to prosecco didn't get her wine till 8pm. (we asked for a wine glass 6 times and it never came) Our starters were basically thrown at us. The mac n cheese was cold and the burrata was basically melted. Our main courses didn't come till after 9, the truffle pizza had no truffle and when I sent it back they said it did have truffle (it didn't). At the end of the night we obviously argued the bill and we were told no discount would be given and if we didn't pay the security would force us too! I have no clue what happened to the restaurant that night but it ruined my birthday.

Gavin is the best and the most handsome dj in London! 💕 You definitely need to see him!

Worst experience restaurant ever, A friend found an ant in her drink. And to be honest I don't believe we should have had to pay for our starters because of this alone. When asked to take the bill our waiter kept on going missing for long Periods at a time.Background was EXTREMELY loud

We didn't get seen to for a long time as they was busy serving their 'VIP' tables. Once we finally got served the foot took 50 mins to come out and was luke warm. Staff were not attentive. Wouldn't recommend unless you fall under the VIP bracket then maybe you'll be served in good time and taken care of. STaff did not wear masks all the time either which was a worry.

Absolutely would never go back here, Majorly overrated on Instagram and there toilets where disgusting

The worse experience ever!! I had a Groupon, I booked and the restaurant was closed (it was a Wednesday). I have tried to contact them for 20 days and nobody ever reply to me. If you go, don't be surprised to find the closed without any warning!!

Reliable place for clubbing and a night out. The greasy spoon on chelsea clubs.

The pizza chef here is what has always kept me coming back, delicious and exactly like the kind in Italy! Staff are really friendly and the vibe is great! Bottomless pizza and prosecco deal is fantastic and great value for money, no hidden extra costs.

Best pizza I've ever had lovely atmosphere and extremely reasonable. Will defo return

love this place. Always there on Chelsea days. Staff are really friendly

Great spot for pizza! They always email out amazing offers, for example this evening my boyfriend and I have booked to claim a free pizza EACH! In which I’ve used in the past with no hassle No catch, just free pizza! Amazing vegan options also. Also a group of 6 of us claimed another offer, buy a cocktail and get free pizza. This place is awesome with friendly staff.

Awesome pizza, they can make almost every pizza vegan too. Sign up and get the free pizza and get involved!

Spent New Year's Eve here with my girlfriend and friends. Had a fantastic time even though it was very busy (and they looked like they were fairly understaffed too!) The food and drinks were good however there was a bit of confusion between some of the staff when they brought out the food on a couple of occasions (My girlfriends vegan pizza went to a different table that didn't want for example) but they made up for it with the overall lovely vibe of the restaurant and drinks (2 bottles of Spirits and mixers for the table for us to make ourselves since they were so busy. We didn't mind this at all though) Shout out to Megan for helping us out throughout the night despite being extremely stretched.

Good but they got rid of most items on vegan menu which is a shame.

Where do I start..... Booked table for 8-10 people,they call it VIP service . All it is a coffee table with 3 places to sit that can barely fit the bottle and glasses. Arrived and table was not ready...after waiting for half an hour they managed to give us the table Wich were 2 coffee tables together. After 10 minutes we sit and one stranger decided to have a nap on top of our clothes and belongings. I was keep beging the security staff to move him,because we didn't want to couse and argument,all I heard is:we don't have time. On the booking it says vip service,well Everytime we needed a refill had to go and que at the bar. One hour in to the night one staff comes and ask us to move away as they have sold one of the coffee table for 10 people After 30 min arguing they realize they can't fit all of us there.i thought that's it ...now we can have a good time. 30 minutes later another staff comes again for another group of people...more arguing and he left I thought hopefully that's over,but no,one hour later here it comes the manager with the security telling us one coffee table has to go because this time is another group of 7 people. After this we decided to leave the club We were celebrating a 30 birthday. The menager promised he will make up to us on the next visit...even though the place is 7 min walk from my house,there is no way I will go there annymore. What a waste of money,time and energy... Overall: Dirty Understaff Messy Unorganized

Average. Upstairs painfully basic DJ and bar staff didn't know what a negroni was. Downstairs was fun to a point, if clubs are your thing.

We absolutely love this venue. Pizza's arrive fresh out the oven, staff are amazing and the cabaret show is super fun. Highly recommended!

Great pizza, nice staff and lovely atmophere

Amazing staff. Great Pizza and cocktails.. Felt like home.. Maya and Sophie are superstars... love them both. Look forward to coming back again.

Visited with a group on a Saturday night. This place is seriously confused between a bar, nightclub and restaurant. As we visited for dinner, I have rated it on our experience as such. The servers were attentive and recieved us well; this was about it. We found the food plain. The menu on the website is off that which you receive on arrival. Forget the vegan options listed online. The starters were ok and of descent portions, although the mains had no flavour at all, to the point where we left most on our plates. As for atmosphere... overcrowded loud and random. A DJ started at around 8pm, with a singer and a violin player. The singer and musician were good and did their best to accompany the overly loud and fuzzy speakers. When people started dancing in and around the tables as we're trying to have our dinner and one of the entertainers attempted to start a conga line in what is a tiny space and, where the restaurant had attempted to fit in what must have had been about 30 or so people... we made our swift exit. This place is just confused... want a restaurant, try somewhere different. We will not be returning.

Incredible food and a lot of fun.

Excellent service, pizza dough was best I've ever had but £12 for a pink gin and lemonade was excessive

Very fun place to go on a night out and dance to some great music. The food is also delicious, especially the pizza! Staff there are very friendly and always make sure that you have the best possible service.

Came with a group of 7 on Saturday, this was our first experience at the Chelsea Lodge. From start to finish they were beyond accommodating. Initially we had only booked and paid deposit for 4 but when other friends decided to join they made no issue over us changing the number and said we could organise the deposit for the rest once we were there. We were aware of some of the set menu options but upon arrival asked the waitress as we were not completely sure. Completely honestly she admitted us, she wasn’t aware of all the options so directed us to Danielle (I have to say I loved this honesty compared some other restaurants where they tried to muddle through without clarity). Danielle was nothing but a pleasure. She clearly told us all of our options, answered all our queries and within less than 5 minutes we had ordered. Throughout our meal she was beyond helpful, despite clearly having a lot on her hands, she didn’t forget about us for a second. Both her and Megan who we met at the time of our desert, were a credit to the restaurant. Even when they had to clear the room where we were finishing off, they were beyond polite and courteous. Danielle even ensured that we were sorted with extra drinks as our bottomless drinks hadn’t finished, and thanks to Megan we very much enjoyed our Nutella churros in our cab back to North London a few hours later once we’d enjoyed our time at the bar/ club. We will definitely be returning, thanks for making it such an enjoyable experience.

Epic place! Had a great evening thanks to the owner and some great friends... 👌🎩

Good food and friendly staff. Hilarious entertainment on a Saturday lunchtime.

Great food,music and drink. Definitely going back

Really great bar, great food and great staff.

We recently had our wedding reception at the Chelsea Lodge.Gavin and his team pulled out all the stops to make our day run very smoothly and made us feel extra special. Nothing was too much trouble.Would recommend this venue and its staff for any occasion.

First of all the service was amazing! Our waitress was the sweetest, so kind and attentive. We came for the 1 pound pizza and were not disappointed. My partner who's lived here all his life even said the pizza was in his top 5 of pizzas he's had in London. The diet cokes were a bit expensive but overall our bill was just over ten pounds so we cannot complain at all. For the quality and service, this was an amazing experience. I hope those cheap pizza nights happen more often, since as a student this is very much appreciated and I'll recommend it to other students if I receive an email again saying there's gonna be a pizza night like this again.

Spectacular service, wonderful food and drinks. I've been here twice and each time the pizzas and cocktails have been just as great. The music is a little too loud for my liking, however their friendly service and impeccable food makes up for that. Definitely will be back again very soon!

The pizza is amazing, the staff are really cool and let you enjoy the evening. Myself and my fiance head over regularly to enjoy an evening out. Gav will always try his best to meet your needs on a special occasion.

Great special deal on the pizza which was very tasty. Very nice decor and good service

Great pizza and a very friendly customer service

Pure student club in Chelsea, with R&B music. Average price for drinks. Entry £10, plus they request your Facebook account.

I had a really bad experience tonight at this place. Every single item to come to our table was so slow to come out, starting from drinks, then garlic bread starter then pizza. The only thing quick to come to our table was the bill along with the card machine. The drinks were decent however I ordered the 4 cheeses pizza and I got more flavour from the garlic bread pizza, which says a lot. The pizza was chewy and tasteless even though it had some of the strongest cheeses on it (gorgonzola and parmigiano). My guest and I only managed to get through half our pizzas. After waiting for over half an hour for our plates to be collected, there was not even a question as to why we had left so much pizza. Even after I asked to take the service charge off the waitress did not even question it. I understand that being understaffed can affect the service a lot so there is a lot of blame for the management, but the lack of empathy from our waitress was staggering. She even accused me of trying to excuse myself when I tried to tell her the reasons for the removal of service charge and left over pizza. Definitely will not be going back here and will be telling my close circle the same. Staggering as to how they are rated so highly. Do not go here!!!

Had a lovely evening at the Chelsea Lodge. Pizza was delicious, staff were friendly & welcoming and the restaurant has a cosy warm vibe, great for a date.

The best pizza I ate in London honestly ! Service was nice. Great atmosphere. I can recommand to anyone wants to eat pizza with lot of ingredients on and the puff was delicious. I will definitely come back ! Also good rate quality / price ! Thank you for this amazing romantic dinner

Amazing food with an excellent location! Great atmosphere and would defiantly come again! The staff where incredibly helpful, perfect for parties.

Came for pizza and cocktails after word of mouth from friends and was not disappointed!! They also had great vegan and gluten free options for my friend! Service was great and cocktails even better would highly recommend

Had a super fun time here with a bunch of friends on Saturday night! Really great to find something a bit different in London. The show was entertaining and really got everyone up and going. Service was great, Starters were delicious and the Pizza's are out of this world!! Would recommend!

Honestly the worst Restaurant experience I ever had. I came for a free food tasting as the restaurant was testing a new menu, and any pizza or pasta dish was offered for free if you ordered an alcoholic drink. Upon our arrival we were told they had no pizza,and only pasta was available. Once my seafood pasta arrived (which supposedly contained prawns, clams and mussels) I was shocked to see plain, boiled pasta, with not even salt sprinkled on top, with a few prawns scattered on top. I literally searched the entire plate for a single mussel or prawn, and did not find a single one. My sister, who ordered the risotto al funghi, received boiled rice with what was perhaps one mushroom diced and mixed into the rice. Simply horrendous. I know the food was free, but I simply did not expect to be treated as if I was a means to an end in their attempt to increase profits by making sure I spent more on the glass of wine than they did on cooking the entire meal. Please make your customers feel valued.

Thanks for great service and an excellent manager of the restaurant. We had a very delicious dinner experience and my salmon was perfectly cooked! :)

Had a great experience! Friendly staff and amazing pizza!

Average pizza, would go elsewhere with more atmosphere

Avoid this place. Rude and aggressive service, cheap and tacky decor and below average food. Worst restaurant in London.

Be wary of this establishment. The owners are extremely rude, presumptuous and are not client focused. We were ignored and then insulted as a first interaction. When discussing an offer we were told 'you can only have the cheap menu items'. Terrible food, worse customer service. Avoid at all costs.

This is my local and my favourite. I spend most of my time there and most of my money too.Night Club Friday and Saturday, open until 2/30 both nights.earlier they they have great Cabaret shows.

Good food and prosecco. Friendly staff and a good atmosphere.

The club night on the weekends is sick!!!!! Parrrrtttttyyyyy please!

I had an amazing time here! The staff and food were lovely. Would definitely go again! 😊 thank you for such a nice experience!!!

My partner & I went for dinner & drinks, we were greeted very warmly & shown to our table. The service was excellent, our waiter was extremely efficient and our food and drinks came out super fast. The pizza was amazing especially the calzone! So good! Thanks for a great evening we will be recommending the chelsea lodge to friends!

My friend and I went in for dinner and a drink. The service was so friendly and efficient. The food was delicious, we got two pizzas the meat feast and the calzone,, yum!!! I will definitely return to this place and would recommend it to everyone.

Staff were really lovely, food was great and atmosphere is fun. Enjoyed my time

Great pizzas & staff are lovely!

Had an awesome girls night with great pizza & a live band👌🏼

Went here for a meal and some beers before a Chelsea game

Lovely atmosphere and friendly staff

Great food and fantastic service.

Great service and great staff, five stars place!

Food was really lovely. Very much enjoyed it.

This is not a Chelsea pub! The bouncers don't check tickets on game day, also they are trying to be something they are not! Very tacky having exotic dancers and singers

We got there early and had the salmon and the beef. Our waitress was wonderful, her stand-in equally good. The tiramisù and coffee all served with perfect timing. The food was to a good or excellent standard; our waitress talked to chef about the cut and cooking of the beef, fabulous quality. Overall an excellent night out.