The Burger Kitchen in Staffordshire Moorlands

My grandchildren and I went to Burger Kitchen on a rainy day on October 1st. The food is a little bit pricey but very good. One member of staff, Ruth Topping was exceptional. Very welcoming and gave lots of information, she made our visit very special. Thank you Ruth.

Worst burger I've ever had in my entire life. Being ripped off in a theme park; expected. But eating something not even fit for a dog? No, not expected. We all had to force it down as we were starving. We didn't want to spend what little time we had complaining, as we had to get queuing for rides again to justify the expense to get it the place. What we thought was a treat, instead of bringing our own food, was absolutely not a treat. It was a form of torture. Like being on I'm a celebrity get me out of here. In fact, kangaroo bollucks sound quite appealing compared to an Alton Towers burger. Do better Merlin, do better.

This is a review for the Alton Towers Burger Kitchen. £30 for x2 burger meals and couldn't eat them. Ate the chips and that's it. Its disgusting how much of a rip off Alton Towers food is.

Alton Towers, what have you done to your burgers? I know they used to be the run of the mill type of burger, and on the pricey side. But now they taste cheap and nasty - just horrible. Don't get me on to the price, I had to remortgage my house to pay for lunch. Seriously, the quality and the price of the food will start to affect people's experience of their day out. Please do something about it, as I love your recent improvements with the park but something as simple as your food options will leave a nasty taste in people's mouths (pardon the pun).

I cannot even begin to think of the words to describe this burger to put into context how bad it actually was. Firstly we were pretty much the only ones in there, yet still waited 10-15 mins for a burger at a "fast" food restaurant. Food cost was something like 13 quid for a normal meal, at least that annual pass softened the blow, in retrospect, I wouldn't eat one of their burgers again even if they paid me. Chips were average, as expect in a fast food joint. But the burger was a whole other level, as you go to eat it, you could smell it, it didn't smell like a normal burger, it didn't smell right at all. The burger patty was hard, you could smash a window with it if you throw it hard enough. Then taking a bite it was chewy, me and my girlfriend just looked at each other while both chewing 30 times in our first bite to try get it down the hatch. I tried another couple of bites, the burger was stringy, there was tough fat holding it together. After a couple of bites I felt sick at the thought of having another and gave up, my girlfriend had two bites and called it a day there. I must've eaten hundreds upon hundreds of burgers in my 32 years on this earth, I've never not finished one or even thought about writing a review for one. But this was honestly so awful I wouldn't wish it upon anyone. It left a terrible taste in your mouth that repeats on you all day long. We should've really took it back and asked for a refund, but we were hungry and just said screw it and left to go elsewhere for a snack. I rarely would say something like this, but someone literally needs fired, absolute garbage. Do not visit here! I will never return as long as it remains a Burger Kitchen, bring it back as a KFC or MCD's, or even better @AltonTowers, do what you've done with something like the Woodcutters. Would love to see Bianca's reaction chowing down on this crap, sort it out.

Nastiest overcooked barely warm cheeseburger. Seriously £57 bill for this 'meal' Definitely do not recommend.

Food was not good, and expensive for poor standard. Chicken nuggets were luke warm with barely cooked batter. Onion rings in the burger were cold with a slice of cold cheese placed on the top, which looked like it had been throw into the burger box. Service was quick and easy though.

Visoted alton towers today for my daughters birthday and kids decided they wanted burgers so we came here. The lady serving us had dirty finger nails, kept touching her hair (long fringe) not going back to wash her hands after or at least using sanitiser. Then straight away grabbed our drink cups and went to fill them. This was when i noticed VERY dirty finger nails. This alone shows that this place is not safe to eat especially given the current pandemic situation.After we sat down to eat we tried to quickly eat and leave. I haven't even finished putting stuff away into my kids pram and another lady was waitong riggt by our table - not social distancing at all with a bag full of rubbish and a cloth to wipe our table. So they serve food with dirty hands yet can't wait 1 minute for us to finish to wipe the table. To add to this, she did not hold any sanitiser or at least a cleaning spray to clean rhe table just a bag of rubbish and cloth so don't see the point in doing that when i already wiped the table with baby wipes. Will definitely visit the park again but NEVER eat here again. The food itself was not too good. Nuggets were hard (as if microwaved), burgers very messy - the aauce was spilling all over and everything was very oily as if they took it out of oil and straiggt into the bun wothout even a little shake to get the oil off. Disgusting and vert off putting place... definitely would not recommend.

Absolutely dreadful food. Came for something quick to eat whilst at the theme park. Meals are over £8 each and must coat around £1 to make. Food is nothing like pictured, I should have asked for my money back really.

Food from here must be made from evo-stick as after eating here my son and I where stuck in the toilets for a good while after. Would of preffered mouldy bread and murky water.

Visited today 15/08/2020. Some of our party had burgers some had nuggets and chips. The burgers were served in cheap buns and had obviously been left standing for many hours then reheated. The reheated chips were vile I could only mange two. My six year old was violently ill after eating the nuggets and we are currently trying to nurse him back to health now. The place is a health hazard and in desperate need of some professional food hygiene instruction. Disgusting.

We ate in 2 of the Burger Kitchens - the sit down one by the Dungeons and the take away outside the WickerMan ( we were there for 3 days).The take away had a mobile app so you didn’t need to queue, as long as you had Wi-Fi/ mobile data. Food was ready in approx 10 mins which we thought was fine and we sat on the rocks by WickerMan on one day and in the courtyard seating area in Mutiny Bay on another day.The Burger Kitchen by the dungeons were really quiet (they had been closed the other 2 days which may be why or perhaps everyone was sitting on the grass as it was v hot) . They had taped off alternate tables and had specific doors to enter and leave in order to enable adherence to social distancing.Crispy chicken fillets are our favourite!

Much improved. Previously I was not impressed by the food here but the burgers (though still over priced) were much better. The meat seemed to be different and actually tasted nice and wasn’t rubbery.

Right! You normal get rubbish reviews at theme park fast food, however our first time at The Burger Kitchen was far from rubbish. The burger actually tasted like a burger, the fries wasn't too bad either! The kids liked the unlimited fizzy we will be back to feed the family for £20!

We visited as part of scarefest 2019 and I have to say I was impressed with this restaurant. The value wasn’t bad for a theme park eatery. The burgers were mice, chips were good and the drinks are self serve so you can fill up a couple times. The tables were clean, sauces were Heinz, I mean it was good. All of us felt we had gotten a good meal for a decent price. Well worth a visit.

Very expensive but that was kind of expected. Cold chips, burgers and fillet strips and a dead milkshake machine. It’s also worth checking they give you everything you paid for. The latte was nice. 😊

Food was surprisingly good considering this is a fast food outlet within Alton towers. Prices are very high but I guess no higher than the rest of the resort. Unfortunately once you are in the resort you are pretty much at the mercy of the restaurants in there.

The same as Burger King, I don't mean that in a negative way, if you love BK then you'll love this too; the menu, the burgers, etc it's pretty much all the same. I think there is one of these in each Merlin theme park.

It is basically Burger King and I'm ok with that!Nice and expensive as we knew it would be but we decided oh hell may as well. It is a bit chaotic ordering but the seating areas are busy yet satisfactory. The sauce/drink sections are a bit of chaos but all is ok when you finally get a bite of your burger!

Surprisingly tasty and good value for what you get. One of the more reasonable priced places to dine at Alton Towers. Downside is you have to eat outside or on the go, but that's the case with most places.

Luke warm food and terrible quality. Hopefully there are better alternatives for others as feel I was ripped off on my visit, why don’t Merlin get a decent franchise in to offer value to visitors?

Meals are £7.25 and 80p more to go large.Nuggets were surprisingly nice, soft and tender. Crispy on the outside.Burger was a bit bland. Reasonable size. No lettuce or anything besides the burger and a thin slice of cheese.The spicy chicken burger was better.Staff were friendly and service quite quick. Faster the my local McDonalds.Overall, it was ok.

Dry bread bun. Uncooked chips. Coleslaw was okay. Expensive. Quick service which probably accounts for the uncooked chips.

Was cold and hungry so just needed something quick and hot. Opted for burger and chips. Burger was only just warm the chips were slightly better. I preferred it when this place was a McDonald's

food was cooked fresh and was good but as always in theme parks its a little over priced. staff were friendly and it was very clean.

Great burger, but definitely overpriced! Typical cheap burger, which I love! But 8.50 is not worth it.

I have reviewed this place before and said it is the best place to eat in the park. It probably still is, but the Santander’s if the food is falling. I took two pictures. One of my burger and one of the image on the menu board. As you can see mine lacked salady bits.

the food was nice,quick and easy, but as you expect it was over priced not massively but £9 is a bit to much for a burger and drink. :)

Though the food is normally correct and fresh the price is very high.

We were a party of 10 (7 adults & 3 children) & having queued for most of the day so far, we decided to go for lunch at the Burger Kitchen. We ordered various meals and although we couldn't fault the speed of service 3 of the meals were cold & 2 were incorrect. We took them back & give the staff their due they sorted them out for us. Would we go there again.....probably not!!!

This is low quality food and very overpriced. Alton Towers is becoming a venue to avoid like the plague. Greed is taking over here.

We visited recently on a day trip to Alton Towers - we bought the burger meal - we were impressed. Also impressed that you could fill your refillable cups in the restaurant.

I'll start by saying I never expect fast food in Theme Parks to be good. However, I ate here and in Rollercoaster restaurant and I have to say the burger here was 100 times better and half the price. Don't get me wrong, they are typical fast food offerings but the food was hot and the burgers we had were moist.

Visited this place after searching for the best place to eat at Alton Towers and surprisingly this place came up as one of the best. Why.... I cannot fathom. Prices are ridiculous £8 for what can only be called a stale, overcooked burger with farm foods oven chips. YUM!

I had the steak sandwich with chips I asked for the steak to be cooked meadium and it was over cooked very tough. The wife had the burger which was not great either will not be returning to this restaurant

Food was ok, but for the price should have included a lot more. You dont even get lettuce or tomatos in the burger. 2 large adult meals and 2 kids meals - around £30

Look it’s not great, but it is definitely the best place to eat in the park and we eat here every time. The introduction of the half pound cheese burger is welcome. Highly recommended. We will be back.

Ridiculously overpriced. £7 for a regular meal and no indoor seating is not worth the money. Eat somewhere else.

Over priced due to location but average for a fast food place. With the Merlin Pass discount it is OK value.

No knowledge of the products they serving.

Not exactly cheap but reasonable enough for within a theme park. However after waiting for around an hour(45 minutes to order and 15 for food to be ready) in what is supposed to be a fast food restaurant my expectations were already low.

for the amount people pay to attend your establishment you could at least not be as ridiculous about your food prices overpriced and under seasoned

Pre paid for a voucher that on arrival here we were told we couldn't use unless we took it to the ticket office to get it scanned.... which was on the other side of the park, and when we got there was closed! awful service, snotty teenage staff. AVOID.

‘Worst Burger Ever’ is how my youngest child described the burger served up. I’m not going to disagree. Tasteless and barely warm. I had the quarter pounder, if you can call it that. Not really sure it would make the weight! Chips were ok, but not the most tasty. If I’m eating junk food i at least expect to enjoy it. Tables and chairs were dirty. Customers had just ditched their left overs. Why they can’t be bothered to use the bins provided is beyond me. I will be taking a packed lunch next time.

We came to the resturant Burger kitchen on a pre booked deal meal. Staff were lovely place was spotlessly clean. Loved the sauce station and our food was really hot and very tasty. Would definatly go back and have it again

Visited the place during our pre-booked visit to Alton Towers. Part of our visit included a pre-paid voucher for 2...

This place was awful .It was like a skating rink. I would suggest they used non slip tiles. The staff...

The staff in the restaurant were friendly and helpful and the place is clean and spacious. The food however, is...

A lovely long weekend at Alton Towers but the burger kitchen unfortunately let us down at dinner time. The burger (if you could call it that) was dry and crumbly, and the bun was not much better. Thank god for the drinks so that we weren't sat there chewing for a half hour. The chips were bland similar to everything else and the staff couldn't be described as agreeable. Certainly wouldn't recommend, it was terribly disappointing.

Stopped here at dinner time with my wife. It was very busy so i did think we would be waiting ages. Well i was so wrong. We had our meals within minutes of paying for them. I had the bacon double cheeseburger and my with had the quarter pounder meals. They were very tasty and did the job. The prices were ok. I would go back here as and when i visit next.

the price was not as bad a thought it would be @ £6 to £7 for a burger meal, i paid extra to go large and ended up with med fries in a large holder, the burger itself was taste less very very disappointing, would not bother again my two sons had a meal at the fried chicken place in the park and that was much better "wished i had chicken"

Great pit stop to fuel up on a big day out on the rides. Food is very tasty and not too pricey. Pretty good range too

Bought a kids meal so we could share it between three of us to keep costs down, was £4.75 for mozzarella sticks, chips and a diet coke, cheaper option eating on the park

I would recommend the burger meal deal offer made by Alton Towers to this eatery, which will save you at least £2.50 on their largest Meal deal.

We didn't think we could go wrong grabbing a burger for our lunch, how mistaken we were. The burgers were dry and tasteless. I won't be returning

Service slow staff to busy fooling around with each other!! Not a smile on their faces when they served us!!! Two of our meals had long hairs in them a drink was missed off!!! Terrible had to wait ages for our food definitely won't be eating here again!! I recommend you pick somewhere else to eat!

Worst food here I never recommend any where to eat alton towers experience rubbish needs sorting out

very clean,great service,jess was very friendly and good at her job,fast service.hot and tasty food.lots of seats,very clean toilets.good value for a theme park.

The title days it all, not very fast 'fast food's chips were warn only coffee the same. Small Costa Coffee £3.05. Regular chips £2.25.A rip off.

One thing I have always noted at AT is how unlike their other attractions they do not have the usual fast food giants (KFC/ BK for example, who do fast food so much better than this)The queue was atrocious and no one really seemed to know what was happening, especially as we got stuck behind a school group with a teacher ordering somewhere in the region of £120 worth of food for a large group. Eventually a lady told us what the hold up was and took us to another till. We ordered the double cheeseburger meals, and I can't say I was impressed in the slightest. The bun was dry and cheap, as was the meat. We needed to douse it in condiments just to be able to swallow it! The fries were soggy and tasteless (rather like old cardboard box) and thank god it came with a drink as I fear I may have had remnants of it stuck in my throat for the rest of the day! Several years back we ate at the nearby Woodcutters Grill which was slightly more expensive but infinitely more expensive. I don't know why, but I just expected a little more from this one seeing as it is not the standard junk food chain! Thankfully, it did not cost too much with our annual passes giving us 20% discount, although I suppose the old 'you get what you pay for' rings true here.

This place is reasonably priced for a theme park, if you are looking for junk food. Food is ok, service OK and lots of indoor seating

This seemed like our only option for food whilst in the Cloud Cokoo Land area of the park so we tried a spicy sweet chilli chicken wrap meal for £6.95 each which came with soft, flavourless fries that didn't even taste of potato and a drink (the best part of the meal). The bread that the chicken and salad was wrapped in was bland and dry making it a chore to eat, and overall I wouldn't recommend this to anybody as it makes McDonald's food look like it's from a 5* restaurant.

Very slightly upmarket feel vs the obligatory McDonalds, but not much! Food was 'the usual', straight off a warming rack so not particularly crispy (or fresh) fries, burgers, chicken, onion rings etc although ingredients were good quality. Coffee took forever and was very bland, hot black water.

Overpriced junk food, filthy tables and floor (mainly due to the pigs eating in it!!) but staff were very hard working and smiley.

Long queues (but then we did visit at a busy time); very average food, expensive for what you got. Friendly staff but soggy chips,

The burgers were very good but the chips slightly undercooked. It is a little pricey but you'd expect this from a captive audience.

Expensive for a family lucky I had vouchers quite when we visited and able to watch kids play safely.

Good food at the Burger kitchen with a wide range of options. Although a little pricey the food is still nice. Good for eating on the go and friendly, efficient staff.

The chicken tenders served at the Burger Kitchen outlets are lovely. My son can eat these and only these all day long!! Not tried the beef burgers but the chicken burgers are good. All great value aswell.

Visited on the 5th November, waited 1 hour and 10 minutes to be served. Then my 6yr old son was reduced to tears by one of your managers telling everyone eating in the restaurant that she had called security to have us all removed. Well done Burger Kitchen for spoiling a little boys trip. We spent £40 on food and the majority went in the bin as it was cold and the atmosphere was appalling...

Food is alright. The quarter pounders are quite tasty but food tends to be pretty cold. Even when I returned it for a swop the replacement was still cold. Reasonably priced and Merlin passes get a discount. There's never any sauces left and the machines tend to break regularly. Probably still a better option than the roller coaster restaurant though.

I didn't expect the burgers to be so tasty. Made a short stop here after wandering around Forbidden Valley as we were all starving. The prices are questionable, but that's to be expected in a place like this.I got a quarter pounder and found it was actually very good. Better, at least, than the likes of Burger King of Macdonald's. Recommended if you're in the mood for some fast, meaty food.

Honestly, bring back Burger King. 6 of us ate different meals, the veggie burger was the worst but no one liked the food. For background we are NOT fancy eaters, it was just tasteless. Even the chips!! How can you have chips that tasted like air!?

We visit alton towers quite a few times a year and always have to stop off at the Burger Kitchen at either the Forbidden Valley, Cloud Cukoo Land & Mutiny Bay. The meals are reasonable price and because we have an annual pass it takes of 20% discount off of the menu price. The food has always been great and haven't yet had a bad experience over the many years. Would recommend the chicken burger its very nice and would even say it's alot tastier than Mc Donalds.

Fairly standard burger meal. No complaints. The eating area which is outside but covered was a complete mess so could do with being tidied a little more regularly as there were plenty of staff and this was not a busy day.

Well, it would be unfair to do a Rollercoaster Restaurant review referring to The Burger Kitchen without writing a Burger Kitchen review. The chicken burger I had here was lovely, produced quickly and a reasonable price. Unlike the burger I had at Rollercoaster Restaurant on a different day. I would choose this place over that one now any time.

Nothing notable to say really, it's a fast food venue. Our chips were cold when we got them, and everything was average. Service was slow as there was only a couple of people serving. It is what it is.

The food supplied is average at best and over priced but hey your in a theme park what else are you going to do.

Food was ok, but getting Service there was really slow, some of the Young Staff was finding it hard but with some Patience you got your food,

Most food outlets at theme parks offer some of the worst food ever made - not to mention the outrageous prices too. The Burger Kitchen however is certainly not this. Food is always great, prices aren't excessive, staff are pleasant and most importantly you do feel like you're get for value for money! Would recommend to people who don't want to wait very long or pay too much for good food (don't be fooled by big queues, they go down very quickly).

And the service and food was fine. Coffee also wins a star from us.The was no waiting either as the place was empty...awesome

There was only a small selection but food wasn't bad for the price. There are not many places to sit unfortunately.

Small selection but something for all at reasonable prices.Supplying trays might be a help or lending me an octopus from he Sealife Centre might do.

Having recently come back from Walt Disney World in Orlando, I was looking forward to my trip from Alton Towers. However, the customer service was appalling and the staff so rude! We had to wait 20 minutes for our food at one 'quick service' stall. When I questioned what was taking so long, I was accused of taking it already! Clearly I hadn't and had no where to hide it! They then made us wait an extra 10 minutes, gave me a chicken salad rather than a chicken burger. Oh and forgot the chips! All of this happened with the member of staff swearing - not exactly great for a 'family park' and she did not even apologise! However, the rides were great with minimal waits. I would recommend the runaway mine train, the smiler and rita. Below is my experience from this establishment.Unfortunately due to the comparison with somewhere where they wish you 'a magical day' I will not be returning back to Alton Towers.

It's what you get on the tin....in my opinion they needed a branded chain like they have in Thorpe park like KFC or maccies....The food is ok but over priced burgers.....and if it were macdonalds you would get a better choice...So my opinion....take your own food in with you.....take a throw away cook bag.....save you a fortune......buy a drink in a restaurant and eat it all there...no one moans,,,

i dont expect much of fast food, especially over priced in a theme park but the burgers were really nice and so were the chips, it was also clean

Food is pretty average here with high prices. Dewffinatly bworth going to one of the other restaraunts.Burgers burned, chips standard.

The burgers are ok but nothing amazing im afraid. Its a cheep food option especially if you have merlin passes for the discount. Its nothing to write home about but if you want a change from pizza and haven't brought lunch its a cheaper alternative.

Coping for the masses who descent on it, especially when the rain gets heavier. Standard issue burger bar, although the coffee was actually very good. Think of it as filling a hole ~ fuel. Kids will be satisfied.

Lovely food, burgers and chicken are lovely. Good service, one of the better places to eat. Has a few outlets throughout the park. Good price.

The food options are poor at Alton towers and is the parks main drawback in my opinion. The burger kitchen is a house brand used and they are situated all over the park. The menu is fairly standard for a burger restaurant, the price point is expensive and the quality was average. The chicken i had was tasteless with minimal garnish, the chips were slightly undercooked and unappetising. I feel consumers would much prefer a choice of branded restaurants and food options to enhance there experience in the park, as the best parks in america do.

food from here was lovely, i paid £7.25 for a chicken burger deluxe meal so i got medium drink and chips with this as well. All of it was lovely. A little over priced but we did expect that. Did have to Que for about 10 minutes but once order food came pretty quick.

Waited over an hour to be served. Not enough staff, cold, greasy food. Bins over flowing and eating area very dirty. Not hygeinic at all!!!!!

Marlin now offer its own in house catering and it's much better. The burgers are the best, nice and simple and a good price. The Burger kitchens are a great place for a quick bit to eat.

It's obvious Alton Towers are cutting back on staff and so the queues for all food were very long. The food itself was very good and hot. Can't comment on value as had all day dining so just went large on everything!

The burger didn't taste of much (had much better at Burger King or MacDonalds), the chips were OK and the onion rings were more like onion bits than rings, as they were all small strips rather than rings! Overpriced for what it is but it's food on the go and we didn't expect much so weren't disappointed.

Trading on captive audience by the skyride. Waited ages in the queue but then the food arrived quickly, alas the wrong order but so hungry just ate it. Staff work hard but food lacks any taste. Felt quite sick in fact afterwards, but that was probably my fault for going on Nemesis straight after!!

I didn#t really want to have a theme park burger for lunch but the kids dragged us in and it was actually much much better than i thought it would be - and £27 for 4 of us to eat and drink, so no complaints at all...and clean and fast!

Expensive food which took an absolute age to order and an absolute age to prepare and cook. Overall I waited about half an hour for a burger and chips meal with the queuing and waiting. Thorpe Park have franchised fast food chains - think it's time AT did the same.

I'd rate it better than average, but certainly not very good. Our meals for 5 (3 kids, 2 adults) cost £30, which isnt bad baring in mind its in a theme park. The service was good and quick, the place was clean and while the burgers we had were ok, they wernt anything to write home about.