McDonald's in Staffordshire Moorlands

Amazing vibes throughout! Food was superb and the Lady on the floor was super lovely and made the experience great!! One of the best Maccies I’ve ever had the pleasure of visiting!!

Food was cold. Received a £100 parking fine.

Popped into this McDonald's on a Friday night on the way home. Ordered our food but it took 10/15 mins to arrive. People who arrived after me had there food before me. I find it difficult that chatting between the members of staff in white shirts was incredible, less chatting more speed, it is a fast food restaurant after all. Regards P.

The food was good but cold.. However, the wait for the food was ridiculous. 10 minute wait. Unacceptable. Especially as most of the food is ready cooked.

No milkshakes or vegan burgers. Dreadful.

17.00/17.30 on a Friday is not the time to go if you're not keen on masses of screaming kids with parents ignoring them!

Yet another time kids Happy Meal has cardboard junk from months ago instead of the toys shown on display.

A 24 hour mc donalds with NO FRIES!!!! Sorry what? Offered a meal deal with no fries!!!! I only wanted fries, ended up having to have a wrap. Assumed they were closing but no its 24 hours. So pretty rubbish. Weren't even allowed to sit down, it's a services for Weary travellers! Totally rubbish. Oh and fix the carpark almost broke my ankle in the broken drain on the car park!

Waiting for food for 10mins lady comes to my car she says me so sorry I'm the cleaner me say no English, very done

Can’t believe I stopped at the place purchased food while I was early for a job and then to receive £100 parking fine Never go in any McDonald’s again

Good toilets. We only stopped for coffee which was very nice

This has to be one of the cleanest and friendliest McDonald's I've ever been to the staff were so kind and helpful! Before I even got to the table we were offered a baby seat Mina & Katy were so kind and smiled the whole time. **Addition went again in way through Jo the manager is fab too! Toilets actually smelt nice! Food was delivered quickly and there was a friendly atmosphere. 5* all round! Well done all!

This is a good McDonald’s, It’s hard to review a franchise but I have been to well and not so well operations. I would rate our local BP roundabout McDonalds as well run. Pointless mentioning the food it’s warm and we don’t have to wait in the bay very often. Do check your order before you leave! The place has a community feel, its regulars are known to the core staff.

Just like every other mcdonalds but they put the cheese on my double cheeseburger in t.he wrong order, this is not acceptable.

Is what it is. You know what your getting with Maccys. Place was clean. Service was good

Food was warm.....just. Service was soooo slow! Person who gave me my food just called out my order number, never said a word & just 'slouched off'...irritating as I needed a receipt, fortunately another member of staff sorted that out for me otherwise I would have still been stood there!

Does everything you want and expect from a McDonald's, but it takes longer.

We arrived to the manager picking food off the floor back into boxes to be served. Food was stone cold. Staff standing around doing nothing. £30 for the whole order to be cold. Do better..

Order food to the table. Staff arrives drops the tray and leaves. No hi, no thank you, not even eye contact. Please can we have a robot delivering the food that can say hello thank you and goodbye?

It's the standard Maccies, staff are nice and friendly, the car park gets cramped with people parking where ever they fancy but that's not McDonald's fault.

One of our favourite spot Their food quality is great, some other mcdonald's food are always cold and salad are not fresh. But A505 Mcdonald's food are so fresh, hot and tasty

Reliable, reasonable, quick. Thank you 😊

Nice and clean, food was brought out quickly. Lots of seating.

Check your order quality before you go. My wrap empty inside.

Great place for quick service and fast food

I'm consistently impressed by the friendly and welcoming staff at this McDonald's. However, the ANPR-controlled parking with a strict 60-minute limit is a significant drawback. It creates unnecessary pressure, especially if you want to treat your children to a McFlurry after your meal, potentially leading to a hefty £100 fine. Despite this issue, the excellent service from the employees makes this my favorite McDonald's. Just make sure to start your timer when entering the restaurant!

This place is horrible. My and my family waited over an hour just for three meals.In the end we didn’t even get them because apparently our order wasn’t on the list even though when we complained they said it was preparing. My children ending up going home hungry and my kids started to cry. I recommend actually no don’t come here at all.Just for your safety the toilets have poo on the walls and floor. People do not flush the toilet here there were multiple turds in the toilet bowl so I had to pick them up with my hand as the toilets were clogged and the workers didn’t want to do that. NEVER GOING HERE EVER AGAIN .

First time I've ever had a hot burger at McDonald's! Yummy. Lovely staff too. Ty!

For some reason this McDonald's is continually freezing cold inside. They seem to have the air conditioning running full blast all year round even when it's mid winter and it's uncomfortable. Additionally, the food is often cold when it's delivered.

The food tastes like cardboard.

Nice staff and parking available for larger vehicles along the side of the road. Convenient petrol station right next door.

Came here for a Friday lunch and it was one of the best McDonald’s I’ve had in a while! I was having a couple issues on the machine and Jo came over and was extremely helpful and very friendly!!! Food was delicious, definitely will come back to this mc Donald’s instead of the toners!

One of my favourite MDs. Always clean prompt and well cooked food. Parking is convenient but not always easy as this venue does get very busy due to its location. Staff are helpful.

Crap service went there stood at counter for 5 mins to be ignored and staff to look at me then look away been there before and had cold chips and burgers this McDonald’s is crap better going to Newmarket or Royston

A great little location. Food was fast and hot. And lots of seating.

Always clean and tidy (I am always impressed at how tidy the grounds are here), the staff get the orders out relatively fast even at peak times and I've not had an incorrect order in a long time. The staff are lovely and friendly and the restaurant is one of the new, updated ones. Would recommend, although at peak times it is incredibly busy and you're lucky to get a parking spot as there is limited parking. Beware people like to sit and eat their meals at the collection bays which can cause a backlog of cars. There's a bit of seating outside, not much but then I'm not sure you'd want to sit outside as this venue is just off a very busy arterial route with lots of traffic.

Poor, very poor, very slow service, no clear communication from staff, food was cold and didn’t taste up to standard. Wouldn’t advise. Coming here.

They never have the Mcflurrys on. Fifth time running I have been with no McFlurrys. Obviously can’t be bothered to switch on the machine. Too much bother or not profitable enough. This is the worst Mcdonald’s for 50 miles. Usually most McDonald’s offer the full product range as advertised

Better than average coffee. But their not cheap! Extra 20p for a large one.

Don't go after 12, they shut for half an hour and it takes ages to get your food!!

Had a great experience at McDonald’s! Huge thanks to Jo for helping us out—super friendly and made our visit even better. Really appreciate the great service!

Ok, this is just a McDonald's and it's not like I would be expecting a gourmet foodie experience, just starch, fat and carbs to fuel me for a very early start. So how hard is it to get an order correct? At the point where the order was taken on the drive thru by an incredible lack lustre individual maybe the warning signs should have been noted. It's not a tough order.. I don't like fried eggs... I hate the rubber texture of the white and it makes me want to throw up. So the order is for a breakfast wrap with NO EGG. I put in the order, pay (no discount for the exclusion of items btw), collect and drive off. 10 mins later when time and traffic allows I open the wrap and take a bite, and yeuch, bloody egg!! I pull over and spit out the offending now into a napkin and fish out the offending article, chuck it in a roadside bin and drive on. Then I take another two bites, and find another bloody egg at the bottom of the wrap. At this point it all goes in the bin. What a bloody waste and such incredibly poor service. It's not hard. Give me something with one thing removed. So my advice is beware with custom orders and check before you drive away.

Take no notice of order is ready still waited another 15 mins

It's a McDonald's - what else is there to say really? Service is hit and miss as is the food but that's the same at most fast food outlets! This branch seems to always ask you to park and wait for drive thru orders, even if it's not too busy, which makes someone have to walk outside and can take a bit longer VS if you'd just waited at the window. Makes sense when busy but not when it's quiet.

Getting in and out of the car park can be tricky.

I have always had a good experience here. I have visited many times. The only complaint is the device which prints the receipts don't work most of time, which is annoying.

watch out for the parking trap. I have received a £60 fine for 15 min overstaying the so called allowed time. I had to wait 7 mins to find a parking space and then 10 min for the order. You can appeal the decision but 100% will be rejected. All they care is money. Shame!!!!

I've not been to McDonald's for a while, the food quality has definitely changed, also the way you order is not for me, that combined with the staff member plonking my food on the counter, mumbling my order number and walking off, has made me realise, maybe I expect too much from these places.

Very bad service, food not hot so asked for replacement.

This my local outlet but is such a disappointment to the franchise. Every time I go there I get sent to a bay to wait for the order. This time, not even the drinks were given to me at the window. Food is often missing from the order and the food is often cold. It's a real shame and none of the staff seem to care. I assume the franchise don't either as it's been like this since I've known the branch.

Feel absolutely robbed by the private parking company hear charging £100 to stay for over an hour. Beware - do NOT stay longer than an hour (i.e. don't buy your children mcflurries and stay a little longer). I understand this is not McDonalds but MET Parking but unfortunately, this made the meal, service etc not worth it!!

Way over priced now. Prefer going to wetherspoons

Busy but fast service. The food was as you would expect and it was clean and tidy. We visited at 5pm which was busy, but they were quick and efficient.

Long wait but still undercooked.

10 minutes wait for a cup of warm coffee

Stopped off here whilst travelling to Stansted Airport for a flight. Plenty of parking and not too busy inside. Lots of people using the drive thru. Ordered on the app and food was quickly brought to the table. My Quarter Pounder had a lot of flavour and was excellent. Fries were good. Enjoyed the limited edition Terry's Chocolate desert. Good value and hassle free experience in getting food on the go.

If you want to be dissatisfied, dine here its so bad!

The staff are lovely, and the food is consistent, but there is one particular issue at this location that the McDonald's corporate overlords seem to be more than happy to overlook, so this review is directed at them rather than anyone who works here. That being said: Fix the bloody receipt printers on the kiosks! They've been broken for actual years at this point! I can't be dealing with the microsecond of time you get to see what order number I am on the screen before it thanks me for my purchase. Either fix the receipt printers or fix the software so I can actually see the order number for long enough to read it! It's beyond a joke at this point!

Dire, reminded why I never waste my money here. Bland cold food.

Usual McDonald’s though staff very friendly and helpful here, good value fast food that you know will ok every time

One of the best McDonald's I've ever visited. Happy friendly staff. Fries hot. Spotlessly clean

for once the the food was fresh and hot

People are always lovely and there's no rubbish outside!!! Atmosphere and food will always be 'plastic' but they're really trying hard!

Food in McDonald's has gone so downhill over the past few years. No real interaction with anyone as you order on screens and just get your number yelled out. McDonald's is a last resort these days.

I don't think these guys get the credit they deserve. They push orders as quick as they can, yet people complain about waiting. I've been there at breakfast, lunch, dinner, and even at silly o'clock in the morning. I've had minimal issues apart from the odd missing item. The staff are young. A lot of them are in employment for the first time or are new to working. It's not their fault that someone else forgot to put your sauces in the bag. It's not their fault someone else put ice in your drink when you didn't want it. Keep up the good work guys! Constructive criticism builds people. Knocking their confidence, doesnt!

Very understanding staff with professional conduct and efficiency. Can see they are well managed and trained. Waited here for 4.5 hrs whilst waiting for a breakdown recovery from 10pm to 2am. 60mins max parking time, but they were very understanding of the situation and let me stay until my car was picked up. Was nice to have a warm place with hot drinks while I waited.

Clean and friendly. Like outdoor seating area. Find it a bit expensive and need to check your order if you drive through. 50/50 will be correct

Last time I eat in a McDonalds. The place was rammed so had to wait half an hour for a seat. Then took twenty minutes for our food to come. Then two weeks later I get a parking ticket as we were there longer than one hour. I used to use McDonald's a lot working away and due to its convenience. Well I won't be anymore so a blessing really, we all know their food is poison and it won't be going in my stomach again.

Slow service considering I didn't go at peak times and plenty staff

2 weeks in a row the burgers have been cold. They obviously weren’t freshly cooked. The service was very slow due to it seemed understaffing and little management guidance. VERY disappointing!

I received this as a hot chocolate. More like dishwater.

Was asked to park off away from window. This is so they can fudge their timings / KPI which I’m sure head office wouldn’t agree with. Was served half a coffee…. Literally paid for a medium caramel latte and was served less than half a cup…..

McDonald's usually a great place. This one is always cold, we have told them so many times to yet no improvement ,so in winter all customers wear pullovers and heavy coats. Some older staff are helpful and talk, youngsters have no such pleasant approach or people skills. .car park is often very full yet few customers. we wish everyone month now instead of every 3 days.

It's maccy d,s. Say no more... Enjoy.

People great, music repedertive and computer generated

3 times on the trot I have been given the wrong food. Rubbish!!!!!!

The parking problem is so frustrating at this location

Today my experience at McDonald's was great. Theresa took problem ownership and ensured my order was correct after I explained that I'm allergic to milk. Thank you

Really good, hash browns were very hot which is nice! Cola tasted great, just the car park is kinda one way and wasn't easy to find the entrance. Very very fast! Like 1 min max and served.

Atrocious McDonald’s. Given a £170 fine for staying 15 minutes over the 1 hour time due to slow service and talking with the people I was eating with. Explained the situation to the manager of the day who said not to worry, but the fine was still issued. McDonald’s corporate stated there’s nothing they can do and it’s purely an issue with the parking company. Ridiculous fine, for a ridiculous situation. Do not eat here

Very slow service with the drive through. Other than that it's a MacDonalds so you know what you're getting. Good dirty food for when you're feeling naughty!

Ordered electronically, and food was delivered fairly quickly. Unfortunately, the buger was not as hot as expected and bit if a let down.

I tried to order a coffee in the app but it said there was no McDonald's nearby. I was standing in the restaurant and the map showed that I was at a McDonald's. I was so frustrated I left without buying anything

Everyone I have visited there has been no mc flurries available

It was lovely, tho we did have a delay for our food

Vastly improved. Nice atmosphere and staff extremely friendly and helpful.

Unusually it was very greasy today, normally far better than this

Waiting ages for order and didn't get what I ordered 😂😂😂

this person needs a pay rise, make it happen

Stopped for food at about 11pm. Service was good but didn't seem very busy, although there were a few in the drive-through. Place appeared clean. Tables were cleared. No complaints , usual McDonalds experience.

Every time I've visited, they have no milkshakes available, they seem to always run out!

Really poor. Staff running round like headless chickens. My order forgotten about. No receipts from machine. Avoid.

food usually very cold, like the service, its mc d's someone is at least happy to be there. Service was good today 6oct24. Only had a cheeseburger, so will leave the food score as is.

While costing less than £2 the coffee was underwhelming. Maybe if it’s just a medium for consuming sugar it would be okay. But really wasn’t great. Service was okay, although ordering from the app isn’t the easiest. A few people around me seemed frustrated about slow service. Not much parking but a busy drive through.

Stopped for a sit down meal 2/10,2024, around 13.00. My sister and I en route to Mildenhall. This is the best Mc Donalds we have ever eaten in. The food was hot and fresh, the staff were all so helpful and cheerful. Service was excellent. The establishment was clean. The gentleman on the shop floor was like a busy bee, tidying, asking if we had everything we needed, clearing rubbish, but not intrusive. An absolute credit to the Mc Donalds family . The staff should be very proud of themselves, all superstars

Avoid this place, do not go with family as they charge you 60 pounds per parking!!!!! Just go somewhere else!!

Walked in. Saw a queue at every service window and a big crowd of people waiting for their food. Walked out.

Worst McDonald's ever and I've had A LOT of McDonald's!!!

Not for the first time at this branch have driven away only to find half our order missing.

It's a MaccyD so ....But Staff were polite, place looked to be fairly clean. Had to go back for a couple of items ...